• Solved

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work. The installer (Firefox Setup 115.18.0.esr.exe) seems to t… (read more)

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

Asked by lee.roll 2 days ago

Answered by jscher2000 - Support Volunteer 16 hours ago

  • Solved

CSV Adress book fields

Hello there :) I just merged all my CSV files from all my different emails into one big file. I managed to import it in TB, playing with the checkbox for the matchi… (read more)

Hello there :)

I just merged all my CSV files from all my different emails into one big file. I managed to import it in TB, playing with the checkbox for the matching fields so far so good

but

some of my contact have 3 emails, and i need those. so i added a custom field in TB, for the 3rd email (cause the default in TB is 2 emails)

then, if i edit a contact, add a 3rd email to it, it all display ok in TB

the issue i have now, is if i export my adress book back to CSV, that 3rd email information is lost during the process. the "custom" field in the csv field is blank, and the "3rd email" i created in TB is nowhere to be found

anyone could tell me if it's a TB limitation, or if i'm doing something wrong? :)

many thanks,

Baptiste

Asked by titoufx 5 hours ago

Answered by david 2 hours ago

  • Solved

Spellchecker not working in Protonmail - they say it is a Firefox problem

I use Protonmail - a web-based email app. They do not provide spellchecking, but say that the Firefox spellchecker should work in their email composer (it used to work s… (read more)

I use Protonmail - a web-based email app. They do not provide spellchecking, but say that the Firefox spellchecker should work in their email composer (it used to work so for me!) but, despite having Settings/General/Spellchecker ticked, and a dictionary (GB) selected (and, I see, the spellchecker working in this dialogue box) it is not working in the Protonmail composer.

Help!!

Asked by Andrew Corser 2 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

  • Solved

Changing color and fonts in signatures

I moving from classic outlook to Thunderbird and I am having trouble finding how to change fonts and color in signatures for my emails. I do not do html it is a simple si… (read more)

I moving from classic outlook to Thunderbird and I am having trouble finding how to change fonts and color in signatures for my emails. I do not do html it is a simple signature; name company name and phone numbers. I search and found no help. Is there a way to change color and font in the reply to an email? Sorry I know this sounds simple but I have been using outlook since it came out so this is similar but just enough to give me trouble. Thank you for any help, rick

Asked by Rick Bassett 1 day ago

Answered by david 1 day ago

  • Solved

How do I set my home page with my yahoo mail account

How do I set my home page with my yahoo mail account? I looked under your help section and followed instructions and it didn't work. I am currently setting up my new co… (read more)

How do I set my home page with my yahoo mail account? I looked under your help section and followed instructions and it didn't work. I am currently setting up my new computer.

Asked by cvcrkbob 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Spectrum.net website login not working

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailab… (read more)

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailable. Please try again from home or contact us for assistance. "IDID-4000"

I get the same message on my laptop and desktop, both running Firefox. I can switch to the Edge browser and login with no issues. I have cleared cookies and used other suggestions I have read on the web, but to no avail. Any help would be appreciated!

Thanks! Tony

Asked by tdp158 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

My open tabs are on second firefox window and I cannot select it as the current window

Hello. In the past two days I lose my tabs when I shut down Firefox. I used to be fine using the X at the top right and when I restarted the browser, all my tabs would st… (read more)

Hello. In the past two days I lose my tabs when I shut down Firefox. I used to be fine using the X at the top right and when I restarted the browser, all my tabs would still be there. Then they started going missing, so I started using the menu option to exit the browser. The tabs still went missing.

Then I noticed the square icon button on the extreme left and have discovered that Firefox has different windows, and that one of them (see attached image) has all my tabs in it, while the current window does not.

I cannot change Window 2 to be the current window. There is no obvious function on the page, nothing in settings and google is useless - I just get pages of discussion of how to tab between different apps on the desktop.

How do I make Window 2 the current window? See image.

Thank you

Asked by Mike Ranson 4 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Screenshot not downloading after selecting "save visible"

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up … (read more)

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up to date and I have restarted but the issue persists.

Asked by cmscharf 23 hours ago

Answered by jscher2000 - Support Volunteer 20 hours ago

  • Solved

Lukasz

Witam nie wyswietla sie panel logowania na tej stronie https://eduvulcan.pl/ Jaka moze być przyczyna problemu … (read more)

Witam nie wyswietla sie panel logowania na tej stronie

https://eduvulcan.pl/ Jaka moze być przyczyna problemu

Asked by Filtr 3 days ago

Answered by Filtr 2 days ago

  • Solved

sites do not open in Firefox

Dear Sir/Madam, I have recently found some sites that do not open in Firefox, however, in Chrome everyhing is fine. This was one of them: https://sciendo.com/article/10.… (read more)

Dear Sir/Madam,

I have recently found some sites that do not open in Firefox, however, in Chrome everyhing is fine. This was one of them: https://sciendo.com/article/10.2478/jdis-2025-0002

The other one was a login page for an Admin site - that is not suitable for testing, since it contains confidential data.

Could you please check it?

Thanks, Krisztina Kőrösi

Asked by Krisztina Kőrösi 3 days ago

Answered by jonzn4SUSE 3 days ago

  • Solved

Video Decoding problem (nVidia+Windows11+Nightly)

Youtube seem to be having problems with video decoding, previous frames seem to be displayed from time to time. for ex, this video: https://www.youtube.com/watch?v=dFhzME… (read more)

Youtube seem to be having problems with video decoding, previous frames seem to be displayed from time to time. for ex, this video: https://www.youtube.com/watch?v=dFhzMEnCEhY

The same profile works on Firefox 134.0b8 (64-bit) without problems, but not on nightly. If I just disable `media.hardware-video-decoding.enabled` and restart, then the problem goes away on Nightly.

Enabling/Disabling my user customizations don't seem to affect it. Enabling/Disabling addons don't affect it. Using a new empty profile also doesn't affect it, the problem persists. I tried deleting "gmp-widevinecdm" folder and redownloading it, still didn't solve the problem.

I seems to be some sort of regression, it used to work before a couple of days ago. Please fix, I hope the information I provided helps, as I like having hardware acceleration.

I also tried to update the display driver. nVidia Driver: 31.0.15.5176 now 32.0.15.6636

Asked by luizfelipe 3 days ago

Answered by luizfelipe 3 days ago

  • Solved

135.0a1 youtube black screen with audio

After new update (135.0a1) my youtube vids starts with audio but NO actual video. Also it timeline constantly extends (like when you move cursor to timeline is extends ve… (read more)

After new update (135.0a1) my youtube vids starts with audio but NO actual video. Also it timeline constantly extends (like when you move cursor to timeline is extends verticaly and get more light color) and back to grey state.

I tried remove all addons, clear cookies and private windows. Also previewr of video rly buggy and just spams images(?)

Asked by kostan-sasha 3 days ago

Answered by TyDraniu 3 days ago

  • Solved

videos not playing on youtube music and youtube

For some reason i dont understand when i play a music in youtube music its kinda like a dark screen but it has this weird thing that if i switch tab and then come back is… (read more)

For some reason i dont understand when i play a music in youtube music its kinda like a dark screen but it has this weird thing that if i switch tab and then come back is like a part of the other page, example shown.

it doesnt work even in private mode but it works with troublesthooting mode, even if i disable plugins and stuff it just doesnt work

Asked by tnt fran 3 days ago

Answered by jonzn4SUSE 3 days ago