• Solved

How do I gt the default Thunderbird folders back in the right places?

I'm using Thunderbird 68.12.1 with Windows 10 on a Dell Inspiron laptop computer. I have 6 accounts and I've accidentally messed up the locations of default folders and … (read more)

I'm using Thunderbird 68.12.1 with Windows 10 on a Dell Inspiron laptop computer. I have 6 accounts and I've accidentally messed up the locations of default folders and sub-folders -- it happened when I was not watching the screen and was using the TAB key when I thought I was using the SHIFT key (!!).

The folders Inbox, Sent, Deleted, Junk etc are all at the top level with Account folders as sub-folders instead of the other way round. A snip of the top of my folder structure is attached and I hope that makes sense. I can't move any of the wayward folders back to where they should be. Any help would be much appreciated.

Lindsay Graham, Canberra, Australia

Asked by Lindsay Graham 13 hours ago

Answered by Stans 11 hours ago

  • Solved

Preventing Google from accessing home IP address

Hello, Q1: Is there a way to prevent Google search engine from accessing and sharing the city I live in via my IP address? Q2: Can I block my IP address from Amazon, Goog… (read more)

Hello, Q1: Is there a way to prevent Google search engine from accessing and sharing the city I live in via my IP address?

Q2: Can I block my IP address from Amazon, Google and other shareware/spyware garbage AND still access and use the internet?

At the bottom of a Google search result page I can read the city I live in based on my IP address. I would rather not have this shared as I search for products in different stores. I am signed into Google.

When I ran the "Privacy tab" in Firefox the Google search results still showed the city I live in.

I use a VPN, three security extensions("No-Script, Privacy-Badger & FaceBook Container) and Mozilla Firefox set at the "Strict" Browser Privacy level.

Thank you for reviewing these questions, Oliver

Asked by eternalbeach 6 hours ago

Answered by jscher2000 - Support Volunteer 6 hours ago

  • Solved

Microsoft 365 SMTP server intermittently rejecting connections

I've been running Tbird on Windows for many years. About 2 weeks ago something changed, either in Tbird or at Microsoft, which stops me from sending to the Office 365 SMT… (read more)

I've been running Tbird on Windows for many years. About 2 weeks ago something changed, either in Tbird or at Microsoft, which stops me from sending to the Office 365 SMTP server. I can send and receive using Outlook on the Office website, but I can't send locally from Tbird. Error message screenshot herewith. I have tried every possible permutation of server settings, which currently are:

Server name: smtp.office365.com Port: 587 Security: START/TLS Authentication: OAuth2

MS support says these are correct, and they are at wits' end to understand what is going on. They asked me to ask Tbird support, so I am.

I should add that at about the same time I started getting SMTP rejections in Gmail on my Android phone, and miraculously that was corrected yesterday, without any action from me. There is something odd going on at Microsoft - does anyone know what it is? My other accounts on Tbird work fine of course.

Asked by lesrose1959 3 months ago

Answered by gp 1 week ago

  • Solved

Printing Current Page

Sorry if this is answered somewhere else. I recently updated to the latest Thunderbird (I'd fallen many versions behind) and found the "Current Page" option missing under… (read more)

Sorry if this is answered somewhere else. I recently updated to the latest Thunderbird (I'd fallen many versions behind) and found the "Current Page" option missing under the print command. Now I have to go to other and hit the page number. I really miss this. Am I missing something and, if not, how would I send the suggestion to developers to put it back in? Thanks!

Asked by reinstedts 7 hours ago

Answered by david 6 hours ago

  • Solved

PDF VIEWER

I'm using 107.0.1 vers. At this link it states: https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer#w_use-a-different-pdf-viewer-for-down… (read more)

I'm using 107.0.1 vers. At this link it states: https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer#w_use-a-different-pdf-viewer-for-downloaded-pdf-files

Disable the built-in PDF viewer and use another viewer

You can also set a different third-party PDF viewer to handle PDF files, instead of Firefox’s built-in PDF viewer. To switch from using the built-in PDF viewer to another viewer: 1. Click the menu button and select . 2. In the panel, go down to the Applications section. (SO WHERE IN THE HELL IS THIS SECTION???) YOU CAN'T DO I never selected Mozilla to open any pdf and there's no where to opt out or change based on what all the troubleshooting tips say... All these tips must be located on a much older version of Firefox cause they ain't in my version OR they are hid under some dubious section... Pretty frustrating....when you want to use Adobe and can't cause I'm locked in under Firefox....don't know how that has happened unless it was done automatically under one of the many current upgrades that have been coming down over the last month.

Asked by Army1 2 days ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Migration of appdata missing folders and file

Some of the folders/file displayed in Tbird in Local folders do not have a corresponding file in the appdata/thunderbird/profile as in the attached images that show and e… (read more)

Some of the folders/file displayed in Tbird in Local folders do not have a corresponding file in the appdata/thunderbird/profile as in the attached images that show and example - Blackberry and Bluetooth appear in Tbird (tbird 1.jpg) but not in the profile tbird 2.jpg) . so I cannot transfer those folders and emails to another pc.

Asked by admin442 3 days ago

Answered by admin442 23 hours ago

  • Solved

What happened to the emails in my local folders?

My wife's Local Folders are mostly empty. Something has deleted the emails in the folders. This seems to have happened over a period of years, unfortunately without being… (read more)

My wife's Local Folders are mostly empty. Something has deleted the emails in the folders. This seems to have happened over a period of years, unfortunately without being noticed.

My question is: 1. Why is this happening? Note that the Disk Space setting for Local Folders is "Never Delete". 2. I have backups that stretch over a decade. These are complete snapshots of the entire directories. Any suggestions on how to restore the emails?

We are on Linux.

Asked by simon147 2 weeks ago

Answered by gp 2 weeks ago

  • Solved

What do the text colors in the thunderbird folders list ACCOUNT lines mean?

Usually the text for my IMAP Account in the Folder list is WHITE, but sometimes it's PURPLE. Can you tell me, please, what does purple mean? I'm using TB 102.5.1 (64-bit… (read more)

Usually the text for my IMAP Account in the Folder list is WHITE, but sometimes it's PURPLE. Can you tell me, please, what does purple mean?

I'm using TB 102.5.1 (64-bit) on Windows 10

Thanks!

Asked by 4WoofGrrrr 2 days ago

Answered by Matt 2 days ago

  • Solved

Nexus website

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when tryi… (read more)

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when trying to login it loops https://www.nexusmods.com and says in the loop-

users.nexusmods.com

Checking if the site connection is secure users.nexusmods.com needs to review the security of your connection before proceeding.

even tried in private browsing, cannot use any other web browser. Please help thanks.

Asked by Mangekyo Sharringan 5 days ago

Answered by Terry 2 days ago

  • Solved

Scrambled test on certain websites

On certain websites I am getting scrambled text, mostly in headings and titles, not so much in body text. I have followed several tips from other posts like mine, i.e., i… (read more)

On certain websites I am getting scrambled text, mostly in headings and titles, not so much in body text. I have followed several tips from other posts like mine, i.e., installed Open Sans font, but that did not do it. I turned off hardware acceleration, and cleared the cache. The only thing that did work was to start Firefox in troubleshooting mode. I only have two add-ons running, Short URL and Dashlane, I doubt they're responsible for this. Any other ideas?

Asked by Ken D. 3 days ago

Answered by cor-el 1 day ago

  • Solved

How to transfer bookmarks from earlier version to new version of FF?

Hi, I've had Firefox 64 bit running on Windows for a while and recently was given a newer machine where I installed a newer version of the OS. I put the old HDD's as slav… (read more)

Hi, I've had Firefox 64 bit running on Windows for a while and recently was given a newer machine where I installed a newer version of the OS. I put the old HDD's as slaves in this new machine. So the old FF is in the slave machine.

I have also installed new Firefox on this new Win10 LTSC, but when I go looking in my now slave HDD I can see FF, but cannot see any bookmarks. Additionally, when I run the FF executable in the old HDD it still runs the new FF, without the old bookmarks.

So how can I extract the old bookmarks on the older FF? Without withdrawing the now slave HDD and making it a master again? As it's now missing most of the OS files too.

Thank you!

Asked by satyr37 3 days ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Scroll wheel click no longer works in Firefox exclusively

Ever since yesterday, scroll click (I use it to scroll through websites) has stopped working in Firefox. Works in in programs, other browsers, etc., just not Firefox. Wha… (read more)

Ever since yesterday, scroll click (I use it to scroll through websites) has stopped working in Firefox. Works in in programs, other browsers, etc., just not Firefox.

Whats weird is it still registers a click when I use it, so I can lick on links with it if I want, but the function of scrolling, either by clicking once and using my mouse to go up and down, or by clicking an holding, no longer works.

I've tried disabling add-ons, incognito mode, nothing seems to work.

Asked by firefox.6hauh 1 month ago

Answered by firefox.6hauh 1 month ago

  • Solved

Fetching mail from my local server

Hi, I run mail server on Ubuntu 20.04. Since last official Firebird update I can't fetch the emails from it. Fetching from gmail accounts works ok. Also getting emails fr… (read more)

Hi, I run mail server on Ubuntu 20.04. Since last official Firebird update I can't fetch the emails from it. Fetching from gmail accounts works ok. Also getting emails from this server using other email software works ok. The error I'm getting is: services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource

Any advice? Thanks, Michal

Asked by michalperth 4 days ago

Answered by michalperth 1 day ago