Showing questions tagged: Show all questions
  • Solved

ExtensionSettings policy

We're exploring adopting a default deny policy for Firefox extensions in our enterprise. However when I tested this by creating a custom policies.json Firefox unexpectedl… (read more)

We're exploring adopting a default deny policy for Firefox extensions in our enterprise. However when I tested this by creating a custom policies.json Firefox unexpectedly removed all extensions for me, including the ones I thought I had allow listed. Here is my policies.json but just keeping in the Facebook Container add-on to illustrate:

{

   "policies": {
       "ExtensionSettings": {
           "*": {
               "blocked_install_message": "Only approved Firefox extensions can be installed, please email your request to itdept@example.org",
               "installation_mode": "blocked",
               "allowed_types": ["theme", "dictionary", "locale"]
           },
           "@contain-facebook.xpi": { "installation_mode": "allowed" }
       }
   }

}

What I would like is to to allow pre-approved extensions (including if they already are installed) and all other types of add-on, but remove and prohibit installation of unapproved extensions.

Can anyone assist, please?

Asked by Damon 3 weeks ago

Answered by Mike Kaply 3 weeks ago

Firefox Profiles

I have a bunch of profiles set up via "about:profiles". Some of these are associated with different Mozilla accounts, some are not. Today, I wanted to rearrange those pro… (read more)

I have a bunch of profiles set up via "about:profiles". Some of these are associated with different Mozilla accounts, some are not. Today, I wanted to rearrange those profiles to put some older profiles that I do not use as often lower on the page than more recent profiles. I thought I remembered there being an overview text file that included a number for each profile, the folder that profile's information was stored in, etc. When I went looking for that file, I could not find it, so I went looking for help articles and discovered that there is a new profile management tool.

When I tried using the new profile manager via "about:profilemanager", none of my current profiles are visible, so I cannot use that tool to reorder my profiles.

I would be grateful if you could point me to an article explaining how to reorder the profiles in "about:profiles". If that is not possible, I would appreciate a help article explaining the rationale for making these two uses of the word "profile" distinct, the ways in which these profiles are different from each other, and how to transfer settings from the older version to the newer version. I have everything set up just the way I like it within my current profiles and really do not want to have to recreate them from scratch...

Asked by Jenn Broekman 3 weeks ago

Last reply by Ed 3 weeks ago

Social Security Administration won't let me in!

https://support.mozilla.org/en-US/kb/https-upgrades SSA says Firefox will "upgrade" me, but their provided link doesn't go anywhere helpful. I tried doing several th… (read more)

https://support.mozilla.org/en-US/kb/https-upgrades SSA says Firefox will "upgrade" me, but their provided link doesn't go anywhere helpful. I tried doing several things I found on the help page https://support.mozilla.org/en-US/kb/https-upgrades "Firefox connection upgrades - HTTP to HTTPS ", but I still get this "Forbidden Access".

I have tried to contact SSA (left an e-message) and will keep trying, but my God, they were impossible to get by phone even before Trump and Musk cut everything, so I'm not going to even try that. Can you help me?

Asked by replies_r_us 3 weeks ago

Last reply by Ed 3 weeks ago

When the screen is full, the taskbar still displays

When I watch videos in full screen using Firefox browser, the taskbar at the bottom of the system still appears below.And it blocks some of the operation buttons, making … (read more)

When I watch videos in full screen using Firefox browser, the taskbar at the bottom of the system still appears below.And it blocks some of the operation buttons, making it impossible for me to perform operations such as "fast forward", "pause", "volume control" while watching the video。 It seems that we haven't achieved true full screen display.

However, this situation does not occur in other browsers.

What's going on here?

Asked by 827455440 1 month ago

Animation-Timeline CSS property not working on Firefox

I used the CSS animation property called animation-timeline , which is written as: element{ animation-time: view(); } When I view the webpage on Chrome, Edge, Opera, a… (read more)

I used the CSS animation property called animation-timeline , which is written as:

element{ animation-time: view(); }

When I view the webpage on Chrome, Edge, Opera, and even on Phoenix browser, the animation works.

It is only on Firefox that the animation does not work. I even added the Vendor-prefix of " -moz-animation-timeline " to the CSS property, and it still didn't work on Firefox, while it is working on all other browsers.

The CAN I USE website ( https://caniuse.com/?search=animation-timeline ) tells me that Firefox does not support it at all.

It however said that I can enable it, by setting "layout.css.scroll-driven-animations.enabled" to true.

1.) I don't know what that means.

2.) Would my website's users be able to see the animation on their Firefox browser, if we assume that I make this setting ?

3.) I am using Firefox version 138.0.3 (64-bit) : What can I do to see that both I and users of my website are able to see this animation on Firefox ?

Regards.

Asked by Gamicord 1 month ago

Last reply by Mark 1 month ago

Latest update mid-May 2025

Since the most recent update a few days ago Firefox (on my desktop PC) has been looking and behaving differently. The bookmarks sidebar has disappeared and can't be broug… (read more)

Since the most recent update a few days ago Firefox (on my desktop PC) has been looking and behaving differently. The bookmarks sidebar has disappeared and can't be brought back in its previous form. Selecting Bookmarks toolbar - always show' does nothing. There is no 'Back' arrow to return to a previous screen. I'm finding this new version almost impossible to use. Have I done something wrong? Can I go back to the previous version of Firefox? Regards, Peter

Asked by geosteam 1 month ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 4 months ago

Last reply by Terry’s 8960 1 month ago

An extension no longer shows up in toolbar

In firefox, an extension no longer appears in the toolbar. It used to. Therefore I can no longer log in into that extension nor can I restore it to the toolbar. My versio… (read more)

In firefox, an extension no longer appears in the toolbar. It used to. Therefore I can no longer log in into that extension nor can I restore it to the toolbar. My version Firefox 138.03 64-bit. The extension is Phantom version 25.16.0

Asked by dgus1605 1 month ago

Last reply by jonzn4SUSE 1 month ago

Youtube video "element" crashes when trying to watch ANY video

Started a couple days ago Youtube works fine for everything, except when i try to watch a video, the rectangle where the video is supposed to be appears black during loa… (read more)

Started a couple days ago

Youtube works fine for everything, except when i try to watch a video, the rectangle where the video is supposed to be appears black during loading (normal) but then vanish.

checking the console i get a huge error that's just unreadable for me

it doesn't happen on edge, or in private navigation

turning every addon off doesn't fix the issue, and it does it even in "troubleshoot mode"

i haven't "refreshed" because i don't know what kind of data will be lost when i do that

Asked by Oshida 1 month ago

Last reply by Oshida 1 month ago

Opening A PDF From Website In Firefox

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed … (read more)

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed is displayed at the top of the tab. I tried to attach a screenshot of the error but that action only generates another error.

This condition does not occur when I try to open the same PDF from the same website open in either Chrome or Edge, the PDF opens properly which leads me to believe the problem is in Firefox and not my Adobe installation.

Thank you

Asked by sshiekman 1 month ago

Last reply by Martina 1 month ago

  • Archived

Firefox and Chrome crash eachother

I've asked about this before but got no help Firefox is my browser of choice. Occasionally, I find in necessary to use Chrome. The vast majority of time, when are bo… (read more)

I've asked about this before but got no help Firefox is my browser of choice. Occasionally, I find in necessary to use Chrome.

The vast majority of time, when are both are active at the same time, one or both crash, like today. Firefox closed abruptly, then the crash report appeared. I have the crash report. Chrome froze up, and had to be shut down in Task Manager.

It only occurs in this scenario. Rarely does Firefox crash otherwise.

Can someone please advise where to go to get help?

Asked by noel_envode 7 months ago

Last reply by noel_envode 1 month ago

  • Solved

Tab groups STILL not working ???

According to the most recent update page, this function should be working for all users by now. (see attached screenshot). It is still not working for me. Has the timeli… (read more)

According to the most recent update page, this function should be working for all users by now. (see attached screenshot).

It is still not working for me. Has the timeline been postponed? Is anyone else still unable to use this function?

Thank you!

Asked by Diana FireHeart 1 month ago

Answered by MarkRH 1 month ago

  • Solved

tab groups

the tab groups page i was shown by firefox says i should be able to group my tabs starting at the latest yesterday but my tabs still just move out of the way and refuse t… (read more)

the tab groups page i was shown by firefox says i should be able to group my tabs starting at the latest yesterday but my tabs still just move out of the way and refuse to group. i found container groups but they work nothing like the page showed. i have firefox version 138 and the tab groups was starting to be roled out on 137

Asked by Fishy 1 month ago

Answered by James (On Leave) 1 month ago

Bookmarks sidebar

After a Firefox update, my bookmarks menu, which was on the left side of the screen vanished. I have not been able to restore it. When I click the bookmark box (at the to… (read more)

After a Firefox update, my bookmarks menu, which was on the left side of the screen vanished. I have not been able to restore it. When I click the bookmark box (at the top of the page) I get three choices showing up on the upper left side of the screen. 1) Summarize , brainstorm, etc. 2) Tabs from other devices. and 3) History. So how do I get bookmarks???

TNX, Bob

Asked by Bob 1 month ago

Last reply by meaou 1 month ago

Lost all tabs I had left open when I logged out, and all evidence of them is gone. How to get them back?

I cannot log in to Firefox and get the tabs I had when I logged out. I get a brand new page and can log in as I please, starting with tab 1. I've looked at every po… (read more)

I cannot log in to Firefox and get the tabs I had when I logged out. I get a brand new page and can log in as I please, starting with tab 1. I've looked at every possible entry under the 3 ... menu, and ever entry under File. I've restarted the computer, etc.

I commonly keep windows I am using as reference for research I'm doing and don't add every item to a bookmark until I've conclude which I should keep. This same event happened a year ago and I'm quitting Firefox after close to 30 year of use unless I can recover, and learn what caused this.

It has opened and closed fine literally hundreds of times, now it's as if erased the past but will reopen fine and start over without having to download Firefox again.

I'd rather recover than start over. Help if you can, please.

Asked by wpembertonatsprynet.com 1 month ago

bulk deleting emails

I used to be able to take a block of emails and delete them all with one click. Now I have to open everyone individually to delete it. Sometimes when I see what it's abou… (read more)

I used to be able to take a block of emails and delete them all with one click. Now I have to open everyone individually to delete it. Sometimes when I see what it's about, or who it's from. I just want to send it away to the trash.And I can't do that without opening it first. How do I change it?? before I would highlight the first one that I wanted to delete, hold down the shift key and go down to the bottom one that I want to have deleted in the list and all of them would highlight, and I could hit the delete key and they were all gone. I can't find a police in settings to fix that problem.

Asked by seipcharles 1 month ago

Last reply by Yu5tiqX9og 1 month ago

FF not opening after using Ccleaner

Hi, In the last hour FF has stopped working completely. I made the mistake of using Ccleaner, which is probably the problem, I haven't had issues cleaning before, though … (read more)

Hi, In the last hour FF has stopped working completely. I made the mistake of using Ccleaner, which is probably the problem, I haven't had issues cleaning before, though I usually check the registry before deleting and don't recall seeing any entry for Mozilla (I may be wrong, though).

Firefox was working fine a couple of hours ago, but now it won't open at all, except in admin mode and then it won't open any links or tabs, not even settings. I've uninstalled FF, deleted the folder in the Programs folder, and reinstalled it from scratch, but there is no change (the one difference is that it wouldn't open in Admin after before I reinstalled it). Waterfox doesn't open either, but Thunderbird seems to work with no problems.

Thanks, Matt

Asked by Matthew Cardier 3 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago