Showing questions tagged:

I have a new laptop. My messages do not show up in the message area even though the Index shows lots of messages.

I have a new laptop and installed Thunderbird. It shows lots of messages in all the folders, but will not show any messages in the message screen. It just continues to … (read more)

I have a new laptop and installed Thunderbird. It shows lots of messages in all the folders, but will not show any messages in the message screen. It just continues to show the opening logo

Open 1
Thunderbird Crashing and slow performance
david replied 7 hours ago

In Create Saved Search, Choose Folder dialog, how to select all and expand all folders ?

Hello, I want to make Saved Searches So the 3rd step is to choose your folders. I have a TON of folders and mostly I want to Start from all folders and only unselect a f… (read more)

Hello,

I want to make Saved Searches

So the 3rd step is to choose your folders.

I have a TON of folders and mostly I want to

Start from all folders and only unselect a few of them.

But here it starts from all subfolder collapsed and all folders unselected.

So for me the first step is to manually expand all folders, and subfolder and subsubsubfolders and so on.

And then go down the entire list and select every single one.

And THEN start from the top of the list again and now, choose which one in particular I want to exclude.

I know this sounds like, I should just check the ones I want to include.

But for some reason, that feels completely impossible to do. I can only unselect the ones I don't want and it feels impossible to only select the ones I want "which is all except a few"....

Usually, I never make it to the end and just give up before I get to the stage where I would start unchecking the ones I don't want.

So, this is the reason for this question.

"In Create Saved Search, Choose Folder dialog, how to select all and expand all folders ?"

Open 2
Thunderbird Search
Salon replied 7 hours ago

Thunderbird stops saving SENT messages to "Copies & Folders"

I have sent this problem before and the problem continues on a HP-DeskTop & HP-LapTop. In simple terms, Thunderbird stops saving SENT messages to "Copies & Folder… (read more)

I have sent this problem before and the problem continues on a HP-DeskTop & HP-LapTop.

In simple terms, Thunderbird stops saving SENT messages to "Copies & Folders". I can fix the problem by going to the "Tools / Account Settings" and pushing the "Other:" and going back to "Sent" Folder on:

This works for a while until it stops working again which I don't know until I look at my SENT folder again and find that copies are not in that folder (again !!!) 


 Application Basics

   Name: Thunderbird
   Version: 140.11.1esr
   Build ID: 20260522210329
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:140.0) Gecko/20100101 Thunderbird/140.11.1
   OS: Windows_NT 10.0 26200
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 2
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 7.8 GB
   Disk Space Available: 566 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.ionos.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.ionos.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.140.11.1esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled:
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     GPU: 1
     Utility JavaScript Oracle: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     Location
     ID

       Amazon.com
       extension
       1.1
       true
       app-builtin
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       app-builtin
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       app-builtin
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       app-builtin
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       app-builtin
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.4.1
       true
       app-builtin
       default-theme@mozilla.org

       MoreFunctionsForAddressBook
       extension
       1.0b7
       false
       app-profile
       {3e17310d-82e8-4a43-bd2f-7c3055bfe589}

       Dark
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Trend Micro Internet Security
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: true
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19751 git hash: b0098a1ebdb0) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control 

     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.2111)
     WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19751 git hash: b0098a1ebdb0)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19751 git hash: b0098a1ebdb0) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control 

     WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.2111)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19751 git hash: b0098a1ebdb0)
     WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Target Frame Rate: 60
     DirectWrite: true (10.0.26100.8521)

     GPU #1
     Active: Yes
     Description: Intel(R) UHD Graphics 630
     Vendor ID: 0x8086
     Device ID: 0x3e92
     Driver Version: 31.0.101.2111
     Driver Date: 7-19-2022
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 843b103c
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
     CMSOutputProfile: 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
     Display0: 1920x1080@59Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
     OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None VpSR=Not Supported VpAutoHDR=Not Supported
     SwapChainTearingSupport: Supported
     GPUProcessPid: 216148
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: disabled by default: Disabled by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by defaultblocklisted by env: Blocklisted by gfxInfo
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled unless in Nightly, or Early Beta on Wi
     WINDOW_OCCLUSION: available by default
     VIDEO_HARDWARE_OVERLAY: available by default
     VIDEO_SOFTWARE_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: available by default
     REMOTE_CANVAS: available by defaultblocked by runtime: Disabled without Direct2D

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Headphones (ELECTRA)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&005d\8&8585025&0&4142A4A72B54_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Headset (ONYX Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1b2c5521&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       E2340 (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&3036eb43&0&0201
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Headphones (HELIX
       )
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\8&8585025&0&AE36B16A5C6D_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Headset (HELIX
        Hands-Free)
       BTHHFENUM\BthHFPAudio\9&a71881c&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Headset (ELECTRA Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1d4ae6ab&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Headphones (WH202A)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\8&8585025&0&4A7F38380AF9_C00000000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Headphones (ONYX)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\8&8585025&0&89BBBBD71C5A_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headset (WH202A)
       BTHHFENUM\BthHFPAudio\9&33da8da4&0&97
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       1
       default: 16000, support: 16000 - 16000
       48 - 160

       Headset (ELECTRA Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1d4ae6ab&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Headset (ONYX Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1b2c5521&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headset (HELIX
        Hands-Free)
       BTHHFENUM\BthHFPAudio\9&a71881c&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\MRR\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\MRR\AppData\Roaming\Thunderbird\Profiles\16t86faq.Mike\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\MRR\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini

 Important Modified Preferences

   accessibility.lastLoadDate: 1545489581
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 1250354
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.hashstats_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.cache.disk.telemetry_report_ID: 7
   browser.search.region: US
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 140.11.1
   font.internaluseonly.changed: true
   font.name.monospace.tr: Consolas
   font.name.monospace.x-baltic: Consolas
   font.name.monospace.x-central-euro: Consolas
   font.name.sans-serif.tr: Calibri
   font.name.sans-serif.x-baltic: Calibri
   font.name.sans-serif.x-central-euro: Calibri
   font.name.sans-serif.x-western: Times New Roman
   font.name.serif.tr: Cambria
   font.name.serif.x-baltic: Cambria
   font.name.serif.x-central-euro: Cambria
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   font.size.variable.x-western: 18
   gfx.crash-guard.d3d11layers.appVersion: 102.10.0
   gfx.crash-guard.d3d11layers.deviceID: 0x3e92
   gfx.crash-guard.d3d11layers.driverVersion: 31.0.101.2111
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 78.14.0
   gfx.crash-guard.d3d11video.deviceID: 0x3e92
   gfx.crash-guard.d3d11video.driverVersion: 27.20.100.8681
   gfx.crash-guard.glcontext.appVersion: 45.1.1
   gfx.crash-guard.glcontext.deviceID: 0x9710
   gfx.crash-guard.glcontext.driverVersion: 8.97.10.6
   gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.glcontext: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x3e92
   gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1340
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1781430227
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.cookieBehavior: 2
   network.cookie.lifetimePolicy: 1
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1781430227
   places.history.expiration.transient_current_max_pages: 104718
   plugin.flash.lastmod_hi: 337
   plugin.flash.lastmod_lo: -1101099264
   plugin.importedState: true
   plugins.update.notifyUser: true
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.disable_button.openCertManager: false
   security.remote_settings.crlite_filters.checked: 1634051895
   security.remote_settings.intermediates.checked: 1634051895
   security.sandbox.content.tempDirSuffix: {4abb8004-b9fc-4b03-8c73-36c45d7d3c60}
   security.sandbox.plugin.tempDirSuffix: {476eb30a-aa5f-418a-b87c-5d730fec7d34}
   signon.importedFromSqlite: true
   storage.vacuum.last.content-prefs.sqlite: 1780913523
   storage.vacuum.last.index: 2
   storage.vacuum.last.places.sqlite: 1780598837
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator: UNKNOWN|C:\Program Files (x86)\Siber Systems\AI RoboForm\robotaskbaricon.exe

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.36.2
     4.36.2

     NSS
     3.112.5
     3.112.5

     NSSSMIME
     3.112.5
     3.112.5

     NSSSSL
     3.112.5
     3.112.5

     NSSUTIL
     3.112.5
     3.112.5

 Sandbox

   Content Process Sandbox Level: 7
   Effective Content Process Sandbox Level: 7
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\MRR\AppData\Local\Thunderbird\Profiles\16t86faq.Mike\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: HP Photosmart 7520 series (Network)
   print.printer_HP_Photosmart_7510_series_(Network).print_bgcolor: false
   print.printer_HP_Photosmart_7510_series_(Network).print_bgimages: false
   print.printer_HP_Photosmart_7510_series_(Network).print_duplex: 16843009
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_bottom: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_left: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_right: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_top: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_evenpages: true
   print.printer_HP_Photosmart_7510_series_(Network).print_footercenter:
   print.printer_HP_Photosmart_7510_series_(Network).print_footerleft: &PT
   print.printer_HP_Photosmart_7510_series_(Network).print_footerright: &D
   print.printer_HP_Photosmart_7510_series_(Network).print_headercenter:
   print.printer_HP_Photosmart_7510_series_(Network).print_headerleft: &T
   print.printer_HP_Photosmart_7510_series_(Network).print_headerright: &U
   print.printer_HP_Photosmart_7510_series_(Network).print_in_color: true
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_bottom: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_left: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_right: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_top: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_oddpages: true
   print.printer_HP_Photosmart_7510_series_(Network).print_orientation: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_page_delay: 50
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_data: 1
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_height: -1.00
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_name:
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_size_unit: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_width: -1.00
   print.printer_HP_Photosmart_7510_series_(Network).print_resolution: 600
   print.printer_HP_Photosmart_7510_series_(Network).print_reversed: false
   print.printer_HP_Photosmart_7510_series_(Network).print_scaling: 1.00
   print.printer_HP_Photosmart_7510_series_(Network).print_shrink_to_fit: true
   print.printer_HP_Photosmart_7510_series_(Network).print_to_file: false
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_bottom: 13
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_left: 13
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_right: 13
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_top: 13
   print.printer_HP_Photosmart_7520_series_(Network).print_bgcolor: false
   print.printer_HP_Photosmart_7520_series_(Network).print_bgimages: false
   print.printer_HP_Photosmart_7520_series_(Network).print_colorspace:
   print.printer_HP_Photosmart_7520_series_(Network).print_command:
   print.printer_HP_Photosmart_7520_series_(Network).print_downloadfonts: false
   print.printer_HP_Photosmart_7520_series_(Network).print_duplex: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_bottom: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_left: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_right: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_top: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_evenpages: true
   print.printer_HP_Photosmart_7520_series_(Network).print_footercenter:
   print.printer_HP_Photosmart_7520_series_(Network).print_footerleft: &PT
   print.printer_HP_Photosmart_7520_series_(Network).print_footerright: &D
   print.printer_HP_Photosmart_7520_series_(Network).print_headercenter:
   print.printer_HP_Photosmart_7520_series_(Network).print_headerleft: &T
   print.printer_HP_Photosmart_7520_series_(Network).print_headerright: &U
   print.printer_HP_Photosmart_7520_series_(Network).print_in_color: true
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_bottom: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_left: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_right: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_top: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_oddpages: true
   print.printer_HP_Photosmart_7520_series_(Network).print_orientation: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_page_delay: 50
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_data: 1
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_height: 11
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_id: 1
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_name:
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_size_unit: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_width: 8.5
   print.printer_HP_Photosmart_7520_series_(Network).print_plex_name:
   print.printer_HP_Photosmart_7520_series_(Network).print_resolution: 600
   print.printer_HP_Photosmart_7520_series_(Network).print_resolution_name:
   print.printer_HP_Photosmart_7520_series_(Network).print_reversed: false
   print.printer_HP_Photosmart_7520_series_(Network).print_scaling: 1
   print.printer_HP_Photosmart_7520_series_(Network).print_shrink_to_fit: true
   print.printer_HP_Photosmart_7520_series_(Network).print_to_file: false
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_bottom: 13
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_left: 12
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_right: 12
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_top: 13
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_bgcolor: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_bgimages: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_duplex: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_bottom: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_left: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_right: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_top: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_evenpages: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_footercenter:
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_footerleft: &PT
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_footerright: &D
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_headercenter:
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_headerleft: &T
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_headerright: &U
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_in_color: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_bottom: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_left: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_right: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_top: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_oddpages: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_orientation: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_page_delay: 50
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_data: 1
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_height: -1.00
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_name:
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_size_unit: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_width: -1.00
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_resolution: 600
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_reversed: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_scaling: 1.00
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_shrink_to_fit: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_to_file: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_bottom: 13
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_left: 12
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_right: 12
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_top: 13
Open 1
Thunderbird Send and receive email
Toad-Hall replied 8 hours ago

Folder list not updating

I use apple mail on my phone and Thunderbird on my PC and my (IMAP) email provider is GMX. I recently added a couple of sub-folders to an existing folder and changed the … (read more)

I use apple mail on my phone and Thunderbird on my PC and my (IMAP) email provider is GMX. I recently added a couple of sub-folders to an existing folder and changed the names of couple of others (in the same main folder). I did those changes on my phone. However, those changes are not reflected on my PC. The folders with changed names are in the folder list but greyed out but the new folders are missing. If I click on a greyed out folder it is empty. I've tried several ways to force the list to update but, so far have been unsuccessful.

What is causing my problem and how can I fix it?

Thanks for any advice.

Solved 6 1 146
Thunderbird Email and messaging
Jonas Möller Nielsen replied 9 hours ago

as soon as i open anything in an email in thunderbird i get a new tab and it takes me out of my email account when i delete this opening

All of a sudden every time I open something in an email it automatically creates a new tab. When I delete what I have open it takes me out of my email account and I have… (read more)

All of a sudden every time I open something in an email it automatically creates a new tab. When I delete what I have open it takes me out of my email account and I have to delete the tab to get back to my remaining emails. I have changed nothing so I am confused as to why it has recently changed.

Open 3
Thunderbird Customization
Toad-Hall replied 9 hours ago

How do I switch off Thunderbird Calendar, so I can use Apple iCal instead?

I don't wish to use the calendar that comes with Thunderbird, but instead continuing with my Macintosh iCal. 1) How do I switch off the Thunderbird calendar function? 2)… (read more)

I don't wish to use the calendar that comes with Thunderbird, but instead continuing with my Macintosh iCal.

1) How do I switch off the Thunderbird calendar function? 2) How do I get the calendar invitations sent to me as an ICS file attachments, that I can open in Mac iCal. Just like in Airmail and in Microsoft Outlook.

Jonas Möller Nielsen Sweden

Open 20
Thunderbird Calendar
Jonas Möller Nielsen replied 10 hours ago

Tbird was not working. Downloaded upgrade verbatim off of website. lost all files, contacts, archives, etc.

My Tbird email was not working, so I tried a "clean re-install" as recommended on your website. I lost everything, contacts, archive, pics, email.. .years worth. Please… (read more)

My Tbird email was not working, so I tried a "clean re-install" as recommended on your website. I lost everything, contacts, archive, pics, email.. .years worth. Please tell me I can retrieve them.

Thank you, 

Pat
Open 8
Thunderbird Install
pat42 replied 10 hours ago

repeat delete not available

I use Thunderbird 140.11.1esr with Ubuntu 24.04. I also use LibreOffice 26.2. When using LibreOffice, if I want to delete a number of contiguous characters, I put the cur… (read more)

I use Thunderbird 140.11.1esr with Ubuntu 24.04. I also use LibreOffice 26.2.

When using LibreOffice, if I want to delete a number of contiguous characters, I put the cursor at the start of the characters I want to delete, press the delete key and hold it. Holding down the delete key means that delete works its way through all the characters I want to delete.

When using Thunderbird, if I want to delete a number of emails, pressing down and holding the delete key doesn't result in the deletion of a number of emails. Instead, I have to keep pressing delete again and again.

Is there some setting in Thunderbird that I can change that will result in delete automatically working its way through all the emails I want to delete?

Thanks,

Leslie

Solved 6
Thunderbird Customization
lesliek2 replied 10 hours ago

How can I disable "Mark All Read"?

I NEVER want to mark all my email as read. How can I disable that functionality? I look forward to being able to also get rid of shortcuts that do not require ctrl, alt, … (read more)

I NEVER want to mark all my email as read. How can I disable that functionality? I look forward to being able to also get rid of shortcuts that do not require ctrl, alt, or shift.

Open 2
Thunderbird Customization
Yu5tiqX9og replied 12 hours ago

Cannot access most of my migrated emails

I recently migrated all my LSU.edu emails over to Thunderbird. Of the nearly 30,000 messages that moved over into the Thunderbird Inbox, only 7179 are accessible (blue b… (read more)

I recently migrated all my LSU.edu emails over to Thunderbird. Of the nearly 30,000 messages that moved over into the Thunderbird Inbox, only 7179 are accessible (blue button), while the remaining 28,012 are listed in a greyed out button.

Please help me access these 28,000 messages.

Thank you

Brett

Open 8
Thunderbird Import and export email
Rick replied 12 hours ago

migrated to new Mac and Thunderbird damaged/deleted. What to do.

Migrated my data from old MacBook to new MacBook, and got a message of a damaged Thunderbird app. Deleted the app. Thus, I cannot retrieve personal data on my old Mac. … (read more)

Migrated my data from old MacBook to new MacBook, and got a message of a damaged Thunderbird app. Deleted the app. Thus, I cannot retrieve personal data on my old Mac. I do have a gmail account, but my preference always has ben to use Thunderbird. How do I proceed?

Open 3
Thunderbird Install
Toad-Hall replied 13 hours ago

MY late husband's old Mac Mini crashed during a power outage. I can't open his TB inbox.

It says that the folder is in use by some other operation. I tried a Force Quit and a restart and neither worked. Please help. His OS is 10.13 and his TB is 115.18.0. He … (read more)

It says that the folder is in use by some other operation. I tried a Force Quit and a restart and neither worked. Please help.

His OS is 10.13 and his TB is 115.18.0. He kept the old Mini because he was running an ancient version of Photoshop that ran a plugin that is not available for Adobe Creative Cloud.

Robert was a sculptor who did large kinetic work and much of his work is still on that computer.

I am still getting his email on my iPhone, so I don't know what is going on. Unfortunately, I haven't saved his email history on my iPhone so when someone answered a similar problem a couple of years ago, the only place that email would reside is in Robert's inbox on his Mini, which I can't open.

Many thanks for your help.

Ellen

Open 8
Thunderbird Crashing and slow performance
david replied 13 hours ago

Keep All Threads Collapsed by Default in Thunderbird

I use Thunderbird with Threaded View enabled and would like to keep using it. What I am looking for is a way to have Thunderbird automatically keep older threads collapse… (read more)

I use Thunderbird with Threaded View enabled and would like to keep using it.

What I am looking for is a way to have Thunderbird automatically keep older threads collapsed, while allowing threads that contain new or unread messages to remain expanded or become expanded automatically.

For example, a thread receives a new message - it is fine for that thread to be expanded. All other existing threads without new activity should remain collapsed. When Thunderbird is restarted, I would like older threads to stay collapsed rather than having many previously viewed threads expanded.

Is there a setting, hidden preference, add-on, or workaround that provides this behavior?

I am using Thunderbird on Kubuntu Linux.

Open
Thunderbird Customization

No drag/drop of contacts across messages

It's possible to drag/drop contacts from To to CC or BCC. It should be possible to do so across messages open in separate windows. But when I try it, it fails. … (read more)

It's possible to drag/drop contacts from To to CC or BCC.

It should be possible to do so across messages open in separate windows.

But when I try it, it fails.

Open 3 27
Thunderbird Contacts
Toad-Hall replied 14 hours ago

Message list background turned full black after 151.0 update

As the topic says, the message list turned from the usual dark-mode look, to a full black background after updating to 151.0. Was this an intentional change? How can I re… (read more)

As the topic says, the message list turned from the usual dark-mode look, to a full black background after updating to 151.0.

Was this an intentional change? How can I revert it?

Open 15 1 63
Thunderbird Customization
Mapenzi replied 16 hours ago

Incorrect sender names suddenly attaching to emails today

A weird thing has started happening to my Thunderbird inbox in the last couple of days. Emails are showing as from a totally different sender. For example, a Google searc… (read more)

A weird thing has started happening to my Thunderbird inbox in the last couple of days. Emails are showing as from a totally different sender. For example, a Google search on Sondheim has been "sent" by EDF (my electricity supplier) and some Groupon emails are showing as coming from people I correspond with. Also a Keto bread recipe from a low carb group I belong to has been "sent" by one of my work clients! More weirdly, I copied them into a subfolder on my inbox and they then appeared correctly. I have tried repairing the folder but it made no difference.

Open
Thunderbird Send and receive email

Sorry. I need to try to access my previous questions when my ;ate hsband's TB crashed during power outage. It was solved about 2 years ago

TB is hung up on my late husband's computer and none of the suggestions made has released it. Current advisors are Windows people and this is an old Mac Mini running OS 1… (read more)

TB is hung up on my late husband's computer and none of the suggestions made has released it. Current advisors are Windows people and this is an old Mac Mini running OS 10.13. One of your advisors solved a similar problem two years ago and David told me I could open that message by clicking on Robert as question originator. Please email mr at X@perless.com if you have comments or questions.

(PII redacted by moderator)

Open 2
Thunderbird Accessibility
James replied 16 hours ago

I am not receiving my e-mails

To whom it concerns, It just happened yesterday June 11,2026. I put in my password to my e-mail to open it and it stated that my e-mail account is being processed. Said t… (read more)

To whom it concerns, It just happened yesterday June 11,2026. I put in my password to my e-mail to open it and it stated that my e-mail account is being processed. Said to wait until processing is complete to get messages. I have never had this issue, I been with Thunder Bird e-mail for years. It isn't even showing my e-mails that I had in my inbox on my e-mail. If you can please help, I need my e-mail up and going. Thank you, Chris Note, it also said that Thunder Bird had crashed in a box, they wanted to know what page I was on. I am not understanding this.

Open 3
Thunderbird Send and receive email
Matt replied 17 hours ago