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  • Solved

I signed into my firefox account on my wife's computer and now ALL of her bookmarks and passwords are mixed in with my data

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that compute… (read more)

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that computer. I've signed out and relogged in on my computer. This is not a temporary issue. All of her data is somehow in my account. This seems like a MAJOR security flaw of the software. Were both using Windows 11 computers.

Asked by twanto 5 months ago

Answered by TechHorse 4 months ago

confirmation code

I can't sync my new device without confirmation code! The email with it is not coming to this address: [email removed]@inbox.ru. I need this information from you: Full S… (read more)

I can't sync my new device without confirmation code! The email with it is not coming to this address: [email removed]@inbox.ru. I need this information from you: Full SMTP-log with ● Exact date and time of dispatch; ● Server response mxs.mail.ru; ● Correct sender and recipient addresses.

Asked by mutang 3 days ago

Last reply by Denys 2 days ago

How do I finish my setup?

I have finished my setup. But it keeps saying "finish setup" in the upper right corner of the browser. I have completed all the steps. I want to sync this desktop to my m… (read more)

I have finished my setup. But it keeps saying "finish setup" in the upper right corner of the browser. I have completed all the steps. I want to sync this desktop to my mozilla account. What do I do?

Asked by BaderJDCPA 4 days ago

Last reply by WhatABee 3 days ago

Bookmarks are no longer available (empty).

Recent (Windows?) update signed me out of Firefox. Logged in again, but bookmarks aren't showing up. Bookmarks are marked for sync-ing, and I did try sync-ing twice. Mayb… (read more)

Recent (Windows?) update signed me out of Firefox. Logged in again, but bookmarks aren't showing up. Bookmarks are marked for sync-ing, and I did try sync-ing twice. Maybe I have to sign back in on the original device?

Asked by hisnamehere1 3 days ago

sync problem

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(t… (read more)

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(the sync button will freeze) and even do if you dont do anything sync button will freeze and wont sync with linux firefox. when this happen i have to uninstall my firefox and reinstalled it.

Asked by san 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Repeated bookmarks

I appear to have my bookmarks duplicated. Bookmark Menu list of bookmarks, bookmark 1 bookmark 2 … (read more)

I appear to have my bookmarks duplicated. Bookmark Menu list of bookmarks, bookmark 1

                                                           bookmark 2
                                                           bookmark 3 etc
                                                           ........
                                                           bookmark 1
                                                           bookmark 2
                                                           bookmark 3 etc

At a glance, the repeated bookmarks are the same, but I could have filed a new bookmark in either set. What can I do to stop these duplicates?

Asked by grans 4 days ago

  • Solved

Sync is no longer working on my Samsung tablet.

Hello to all. I am writing to ask for help with sync for Android. I have 2 Samsung devices: my S24, which is my phone, and my Galaxy Tab S10 FE+, which is my tablet. I do… (read more)

Hello to all. I am writing to ask for help with sync for Android. I have 2 Samsung devices: my S24, which is my phone, and my Galaxy Tab S10 FE+, which is my tablet. I do have an HP laptop, running Windows 11. That device is fine.

I recently noticed both of my devices had the same model # shown up under my Firefox. {it was my tablet.} Idk why. So I read online, that I should sign out, then sign back in, to fix this. So I signed out on both devices, at the same time. I closed both windows, then I restarted both devices, & then signed back in, at the same time. My S24 is fine, but my S10 FE+ is not. It won't sync. So I repeated the same steps with it, and it still will not sync. So I went to my Mozilla Account, then Connected Services, to see the list of devices. I did note a duplicate device, not sure which one. There was no name. I did sign out of it there, but otherwise, everything else looks good. I also pulled up some articles online & troubleshooted, but again nothing. I'm now doing a hard reboot, which is where I turn it off, then wait for at least 5 minutes. Then I'll turn it back on. Nope, nothing. Does anyone have any suggestions as to how to fix this, please? I have no idea as to how to go around the matter by manually doing everything like once a day. I mean, yikes. Thank you for any help, seriously.

Asked by Erica Adamick 5 days ago

Answered by Starry River 4 days ago

my bookmarks and password info dissapeared after a re-install

i re-installed my windows, installed firefox, and it automatically re-synced everything, a few days later, windows had an issue so i had to install windows again, but thi… (read more)

i re-installed my windows, installed firefox, and it automatically re-synced everything, a few days later, windows had an issue so i had to install windows again, but this time, when i installed firefox, i logged in, and after finishing syncing nothing was there, everything is gone, that being said, it's only form the desktop browser, i still have all my bookmarks and passwords on my phone's firefox, but they wont sync into the desktop one i cant find an option to export the phone ones into a file to import in the desktop app, i need help

Asked by Nicolas Flesler 5 days ago

All my saved account data was wiped

Hi, my PC had some hardware problem and al its data was wiped as procedure, so i had to install everything from zero, this includes Firefox, and when i did so i did the s… (read more)

Hi, my PC had some hardware problem and al its data was wiped as procedure, so i had to install everything from zero, this includes Firefox, and when i did so i did the same as usual, download it, open it and log in to sync my data, but there seems to be a problem, all my data is gone, it says its synced and i try to sync it many times, no bookmarks, no extensions, no passwords, nothing, this is my only account too. tried to look up solutions online and saw people talk about 'old Firefox data' folder that can appear on the desktop but nothing for me, tried to go to about:profiles and see what profiles i had and switch to see if its in any or if the folder appears but still nothing, i don't seem to find a solution, i only got the PC back at the end of December last year, and its as far as i can see my Firefox activity here, but I've always used this account and I've synced in multiple PC's with no problem i don't understand what is happening now. thank you

Asked by edgar_ribeiro55 5 days ago

Newly created shortcut favicons not syncing between devices

his is a new issue starting from FF 148.0.3 In FF on my PC I create a folder in the bookmarks toolbar for that day's research. I drag page URLs into there to bookmark s… (read more)

his is a new issue starting from FF 148.0.3

In FF on my PC I create a folder in the bookmarks toolbar for that day's research. I drag page URLs into there to bookmark sites/pages for follow up reading.

As extpected the shortcuts have the site's icons.

Open FF on my Macbook at home and since this verion, no favionns until I open the respective pages.

This is new. All other sync seems fine.

Asked by Alex 1 week ago

Shortcut favicons not syncing between devices

This is a new issue starting from FF 148.0.3 On my Windows desktop I create a folder, Research. I drag URLs into it for follow up, and on PC as extpected the shortcuts h… (read more)

This is a new issue starting from FF 148.0.3 On my Windows desktop I create a folder, Research. I drag URLs into it for follow up, and on PC as extpected the shortcuts have the site's icons.

Open FF on my Macbook at home and since this verion, no favionns until I open the respective pages.

Bug report I suppose. Non trivial.

Asked by Alex 1 week ago

Installing firefox on my new device: Not all of my bookmarks are uploading from firefox on my other device

Installing firefox on my new device: Not all of my bookmarks are uploading from firefox on my other device. It uploads a really old version of the tool bar even tough i… (read more)

Installing firefox on my new device: Not all of my bookmarks are uploading from firefox on my other device.

It uploads a really old version of the tool bar even tough it shows in the HTML folder I am importing from my other device that the updated links are in the tool bar category.

Asked by StellaBellaUSA 1 week ago

firefox data, i.e. bookmarks aren't syncing

I am signed in on all my devices. Yet nothing has synced since October 2025. So none of the books marks from my laptop display on my desktop in bookmark folder. The folde… (read more)

I am signed in on all my devices. Yet nothing has synced since October 2025. So none of the books marks from my laptop display on my desktop in bookmark folder. The folders don't even match what is on my laptop. How do I fix and how do I prevent in the future?

Asked by ireneewright 1 week ago

Sync is not working at all, nothing has synced and all my data is missing, passwords and bookmarks....

Everything is gone, I have had to reinstall windows 4 times in the last week with a new PC and now all my sync data is gone...Chrome remembers everything fine and Mozilla… (read more)

Everything is gone, I have had to reinstall windows 4 times in the last week with a new PC and now all my sync data is gone...Chrome remembers everything fine and Mozilla did remember everything until this install and now its not syncing anything.

If this stuff is gone so am I.

Have tried logging in with my google account, tried logging in with Moz account, tried sync button over and over tried restarting, tried uninstalling and reinstalling and manually deleting all the folders STILL NO SYNC DATA AT ALL.......

Asked by Gavin Duncan 1 week ago

Last reply by Paul 1 week ago

I can not see my Bookmarks, not on my iPhone not in my MacBook

Hello, I'm unable to find the sync bookmarks, I'm trying for a long time, in my iPhone and MacBook, both Apps are the latest, using the same email and the Bookmarks d… (read more)

Hello,

I'm unable to find the sync bookmarks,

I'm trying for a long time, in my iPhone and MacBook, both Apps are the latest, using the same email and the Bookmarks do not show in any of the devises.

Can you please help me?

Asked by Higgs 1 week ago

Links keep getting scrambled

I have multiple devices on Firefox. My desktop folders keep the same when it syncs bookmarks but the links are not related to the bookmarks in the tool bar. Otherwise the… (read more)

I have multiple devices on Firefox. My desktop folders keep the same when it syncs bookmarks but the links are not related to the bookmarks in the tool bar. Otherwise the bookmark no longer takes me to the correct location

Asked by k9ee 1 week ago

  • Locked

Account sync

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email… (read more)

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email. Mind you, I have not even entered a password or verified that email address yet. I cannot even remove that email from the profile now, even if I do and try to re-sign, the accounts page says I am already synced to the typo email.

Asked by The Shadow Man 1 week ago

Last reply by Denys 1 week ago

Firefox sync profile gone after Windows clean install

I did a clean install of Windows and downloaded Firefox, but after signing in and pressing sync none of my old bookmarks or anything is showing up. Is it gone now? I did … (read more)

I did a clean install of Windows and downloaded Firefox, but after signing in and pressing sync none of my old bookmarks or anything is showing up. Is it gone now? I did not have Firefox on any other device.

Asked by gt0725 2 weeks ago

Firefox Sync: Android bookmarks not syncing to Windows 11 (clean setup)

Description: Multiple prior failed attempts. Clean setup, issue persists. Android: Samsung Galaxy Tab A8 (SM-X200), Firefox 147.0.2 (~1500 bookmarks) - Old account delet… (read more)

Description: Multiple prior failed attempts. Clean setup, issue persists.

Android: Samsung Galaxy Tab A8 (SM-X200), Firefox 147.0.2 (~1500 bookmarks) - Old account deleted, cache cleared, restart. New account + Sync enabled.

Windows 11: Huawei MateBook D15, Firefox 147.0.2 - Old profile/account removed. Same new account + Sync enabled. - 30+ min wait: NO SYNC. Logs clean, Places DB verified OK.

Suspected: Android bookmarks not uploading to Sync servers. Questions: - How to verify/force upload from Android to Mozilla servers? - Tools to export/backup Android Firefox bookmarks (no HTML export)?

Thanks for help! swann

Asked by w.weiss 2 weeks ago