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Put android firefox bookmarks into alphabetic order

I have firefox on a Windows 10 laptop plus two android phones and two android tablets. The Bookmarks on the laptop, both tablets and one phone are shown in alphabetic ord… (read more)

I have firefox on a Windows 10 laptop plus two android phones and two android tablets. The Bookmarks on the laptop, both tablets and one phone are shown in alphabetic order. The Bookmarks on one phone are in random order. How can I make these Bookmarks list in alphabetic order? I have read that I cannot simply reorder the bookmarks, so I probably need to delete the bookmarks, ON THIS PHONE ONLY and definitely not on my other devices. Then would "Sync” import the Bookmarks from "the cloud"? Or would "Sync" export the now-empty "Bookmarks" folder from this phone to the cloud?

Asked by caerbryn 2 months ago

Last reply by Kenmp 1 week ago

pages not displaying any more

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank I … (read more)

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank

I have cleared cashe, history, Turn VPN off, Turn adblocker off, these were all on when it worked. Now nothing

Asked by k4ajaco 1 month ago

Last reply by tmcnamee 2 weeks ago

  • Locked

Love Firefox. Wish it worked!

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I fina… (read more)

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I finally switch to another browser, does anyone know how to fix this?

Asked by LAMPERTFAMILY 1 month ago

Last reply by NoahSUMO 1 month ago

Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Asked by janswers 1 month ago

Last reply by dave447 2 weeks ago

todays is 3months someone access my mobile and they took my gmails my photos and 4 mails he access and i dont have any any gmails to recover & my facebook &snapchats also my dear team help me please 🙏

Bulleted list item# Numbered list itemlink textitalic textbold text* # Bulleted list item My room,mate access my mobile & he took my gmails,5 gmails he took &… (read more)


My room,mate access my mobile & he took my gmails,5 gmails he took &, amd he changed all gmails passwords and my facebook , instsgram,snapchats,all access he changed passwords my everything he took please Dear mozilla team help me 🙏 THANKYOU DEAR SUPPORT MOZILLA!

Asked by Criee Rio 2 weeks ago

unified email box versus i divided email views

I would like to be able to view "only on" email inbox at a time (not the unified) inbox. This is in my Thunderbird email. Desktop works this way and is great. … (read more)

I would like to be able to view "only on" email inbox at a time (not the unified) inbox.

This is in my Thunderbird email.

Desktop works this way and is great.

Asked by bpeil49 1 month ago

Last reply by Wayne Mery 3 weeks ago

  • Solved

Audio clicks when watching YouTube in version 135

Hello, after updating the mobile Firefox to version 135, I encountered a problem. When I start speeding up video playback on YouTube, a clicking sound regularly appears, … (read more)

Hello, after updating the mobile Firefox to version 135, I encountered a problem. When I start speeding up video playback on YouTube, a clicking sound regularly appears, as if it’s a micro-stutter in the audio. I uninstalled and reinstalled the browser, and the issue persists even on a clean browser with no extensions. A similar issue also exists in the beta version of Firefox 136 and the nightly version 137, which I installed for testing without making any changes. To check, I installed Firefox 134 again, and the issue does not occur there. My phone, the Tecno Pova 6 Neo, is relatively powerful with an 8-core processor at 2.2 GHz and 8 GB of RAM. Operating system HiOS 14 on Android 14. Could you help me? Thank you.

Asked by vladimir 1 month ago

Answered by NoahSUMO 3 weeks ago

search box not suggesting relevant websites

Why is it that when I type in part of an url in firefox search, for example "surf" when I'm wanting to visit r/surf, firefox suggests threads I viewed a single time rathe… (read more)

Why is it that when I type in part of an url in firefox search, for example "surf" when I'm wanting to visit r/surf, firefox suggests threads I viewed a single time rather than r/surf that I view multiple times per day?

You can see in chrome it behaves more like you would expect.

Sometimes plain r/surfing will be there but most of the time not, it's just random threads I viewed a single time.

There doesn't seem to be any combination of search settings that makes it suggest more frequently viewed sites

Asked by R 2 months ago

Last reply by R 1 month ago

Credit Card info does not autofill

This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived. Firefox has my credit card information and it shows up in a window… (read more)

This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived.

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, the details appear on the form but get removed almost instantly.

I am in UK. It was working until recently.

None of the earlier answers have helped.

Asked by 2PeterW 1 month ago

Last reply by 2PeterW 1 month ago

  • Locked

Privacy and Security

Skip to main content Switch language Skip to search Mozilla Support Logo Explore Help Articles Community Forums Ask a Question Contribute regin… (read more)

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Asked by regina amos 1 month ago

Last reply by regina amos 1 month ago

Firefox+Google Calendar+display text size on Android 15

I'm not sure if this is a Firefox or Google Calendar issue. Please see the attached screenshots, in order. The issue is accessibility of the Settings icon in the top-ri… (read more)

I'm not sure if this is a Firefox or Google Calendar issue.

Please see the attached screenshots, in order.

The issue is accessibility of the Settings icon in the top-right portion of the screen when the system text size is increased from the default.

Obviously, there's a workaround available. Thanks in advance.

Asked by John_L 1 month ago

Last reply by John_L 1 month ago

Long pressing Android back button no longer displays tab history Firefox for Android 13

Long pressing the Android back button on the navigation bar no longer displays the tab's history on Firefox Android. S22 Ultra Android 13 134.0.1 (Build #2016067655) … (read more)

Long pressing the Android back button on the navigation bar no longer displays the tab's history on Firefox Android.

S22 Ultra Android 13

134.0.1 (Build #2016067655)

Asked by Will Kerr 2 months ago

Last reply by jonzn4SUSE 1 month ago

Only some videos play without audio, only in Firefox

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, ye… (read more)

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, yet the same videos play with audio when using edge as a comparison. Most (if not all) of these videos did play with audio in Firefox prior to this reinstall.

Firstly, I'm pretty sure this is not a windows sound mixer issue since many videos on the same page and tab play back with audio just fine in Firefox. The same goes for it not relating to the Firefox setting 'Speaker selection', under (burger) > settings > privacy & security > Permissions because videos of different formats (or using different players) on the same page play back audio fine. The tab is not muted. Again, some videos on the same browser tab play audio fine; some of a particular format or player only play the video, while missing the audio (and where Edge plays the same video with audio).

Another common and potentially relevant issue I've seen is that, this being a 'Windows 11 N" install, it was initially missing the settings > system > optional features > Media feature pack, but that is now something I've successfully added. I should add that windows did report problems when I initially tried to add the media feature pack but, after a very long delay, it eventually appeared to succeed when I ran a couple of DISM incantations that I think ended with - "dism /online /add-capability /capabilityname:Media.MediaFeaturePack~~~~0.0.1.0"

I have the 'Play DRM-controlled content' setting enabled.

Comparing the Firefox vs Edge video playback on this video test page - https://tools.woolyss.com/html5-audio-video-tester/ I get the following results (don't know how to get it formatted/aligned correctly, sorry) -

                           FF vid    FF audio    Edge vid    Edge audio
av1-opus-sita.webm          Works     Works       Works       Works
vp9-vorbis-spring.webm      Works     Works       Works       Works
vp8-vorbis-sintel.webm      Works     Works       Works       Works
avc-aac-nerdist-friends.mp4 Works     MISSING     Works       Works
avc-aac-big-buck-bunny.m4v  Works     MISSING     Works       Works
avc-mp3-sita.mov            Works     Works       Works       Works

And perhaps also relevant is that there's also a difference in the audio-only samples further down the table on the same page -

                   FF audio   Edge audio
audio-sample.mp3    Works      Works
audio-sample.weba   Works      Works
audio-sample.ogg    Works      Works
audio-sample.opus   Works      Works
audio-sample.flac   Works      Works
audio-sample.wav    Works      Works
audio-sample.m4a    FAILS      Works
ac192.mp3           Works      Works
spoonradio-hd.aac   FAILS      Works
audio.opus          Works      Works

Also, every 'v.redd.it' / reddit-video-player video plays the video fine but has no sound when using Firefox but plays both sound and video fine with Edge. Here's one for example - https://old.reddit.com/r/funny/comments/1i7y1nr/rock_paper_scissors/

I've seen lots of similar (but not identical) issues on Firefox video with no audio problems with suggestions a few things to try. In addition to what I've already mentioned above, I've tried the following without success -

- Restarting Windows - Restarting Firefox - Restarting Firefox with addons/extensions disabled - 'about:support' > Refresh Firefox - 'about:support' > Clear startup cache - (hamburger) > more tools > task manager > (click the little profile icon for the page playing the video) - I've checked the settings suggested here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#w_check-some-firefox-settings

I realise it may be possible to side-step this problem by flailing around with more drastic work-arounds like trying a clean re-install of Windows or a full uninstall and clean of Firefox, but that doesn't really help figure out the problem, which leaves the possibility it could easily happen again to me or others when it might be something that can be more properly fixed or guarded against in Firefox itself, so I hope someone can suggest what might be done to home in on identifying the cause of the problem and so learn whether a more precise fix can be employed.

Asked by Ernie_Gurney 1 month ago

Last reply by Dave 1 month ago

Mozilla Freezes Mint on Field Autofill

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no acces… (read more)

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no access to mouse or keyboard and my entire OS become unresponsive. Besides the hangup, my firefox tabs randomly crash as well with the following bug tag: https://crash-stats.mozilla.org/report/index/3020d645-af46-4821-bbfc-e4d680250213. I don't know if the two are related, but both eventually lead my my OS freezing with only hard power down. Every time I try to use autofill, it freezes my OS. I can keep replicating the issue.

Specs:

Linux Mint 21.3 x86_64

Kernal 6.12.13-x64v3-xanmod1

Cinnamon 6.0.4

CPU: AMD Ryzen 5 3600X

GPU: AMD ATI Radeon RX 5600

RAM: TridentZ Neo 64GB

Asked by Dustin 1 month ago

Last reply by jonzn4SUSE 1 month ago

don't have sync and save data option

Trying to sync to Firefox on my desktop and it's not giving me the sync and save data option on my phone. How do I sync the too? I want my passwords to update between bot… (read more)

Trying to sync to Firefox on my desktop and it's not giving me the sync and save data option on my phone. How do I sync the too? I want my passwords to update between both and it doesn't and it's been an ongoing issue.

Asked by beatnostalgia 1 month ago

Last reply by MissG 1 month ago