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Address book empty after recovery

After hard drive problems I had to re-install Thunderbird, using a previously backed-up profile set. It's running OK, collecting emails and has all the historic emails pr… (read more)

After hard drive problems I had to re-install Thunderbird, using a previously backed-up profile set. It's running OK, collecting emails and has all the historic emails present. But I cannot reply to any emails, the Send button is greyed out. Turns out the Address Book is empty, and I cannot add anything to it either. The abook.sqlite and history.sqlite files obviously have plenty of content looking at the size of them. How can I repair the address book please?

Asked by Cantata 3 days ago

Last reply by Cantata 13 minutes ago

adding an email

I have an email account in Thunderbird. I tried to add another but it does not work. I can see the other email account in account settings and I have even set it as the d… (read more)

I have an email account in Thunderbird. I tried to add another but it does not work. I can see the other email account in account settings and I have even set it as the default, yet it does not show. I use windows 7. How do I add an email account to an existing email accout? Gloria

Asked by radios 2 hours ago

  • Solved

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile.

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile. Trying to move profile with no success. All Looks good but not… (read more)

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile. Trying to move profile with no success. All Looks good but not working. Upgrade 32 bit on old pc to 64 bit first? Could use a suggestion. Looks like 78.14.0 shows as the current upgrade when I check. Could use a suggestion or three. Thanks

Asked by lrlisle 3 weeks ago

Answered by Matt 3 weeks ago

Importing lists from TB

Trying to import "lists" from old Windows 10 computer to new Windows 10 computer. Have read responses concerning Windows 7 import but my Windows 10 does not have the opt… (read more)

Trying to import "lists" from old Windows 10 computer to new Windows 10 computer. Have read responses concerning Windows 7 import but my Windows 10 does not have the option mentioned. Help please.

Asked by btberry2016 3 hours ago

Restore Previous Version

I just updated from version 78.14.0 to version 91.21.1. Why on earth did you do away with the bold headers on unread e-mails?? I used that feature more than any other t… (read more)

I just updated from version 78.14.0 to version 91.21.1. Why on earth did you do away with the bold headers on unread e-mails?? I used that feature more than any other to alert me to new e-mails and keep track of tasks I still need to do! Now I can't even figure out which subfolders have new e-mails without squinting hard to see if there's a little (unbolded) number after the subcategory's name. PLEASE re-enable this very useful (mandatory in my case) feature, or at least add an option where the user can select whether unread e-mails should be bold or not.

In the meantime, how can I reinstall an older version that doesn't have this "improvement" forced upon me?

Thank you!

Asked by boruma 5 hours ago

Last reply by boruma 4 hours ago

How to Restore deleted Firefox Profile

Help please! I'm not tech savvy and I accidentally deleted my Firefox profile. I was trying to fix my Firefox high CPU issue and followed the advice below. I didn't r… (read more)

Help please! I'm not tech savvy and I accidentally deleted my Firefox profile.

I was trying to fix my Firefox high CPU issue and followed the advice below. I didn't realize deleting my profile would mean losing everything. Is there a way to restore my old profile? I didn't delete the files from my old profile.

I would greatly appreciate any advice to help fix this. I'm on Windows 10 Pro. Thank you!

"Run" command: firefox.exe -P I deleted my only profile “default” I choose “Don’t delete files” Then I created a new profile

Asked by Mia 11 hours ago

Last reply by FredMcD 4 hours ago

Importing from previous Thunderbird profile folder

Thunderbird had become totally unusable. Every time I opened it, it would download all my messages back to 10/11/21 (beginning with one that was completely blank, no sen… (read more)

Thunderbird had become totally unusable. Every time I opened it, it would download all my messages back to 10/11/21 (beginning with one that was completely blank, no sender etc) even though they had been deleted from the mail account online. I contacted xfinity (my email service) to see if there was some reason the emails weren't being deleted from the server and they said it's not a problem on their end. So I made a back up copy of my Thunderbird profile, uninstalled Thunderbird and downloaded a fresh copy. Now when I try to import the folders and saved emails that I backed up it gives me an error message saying, "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." My only options are to exit (not open Thunderbird after all) or create a new profile. Clicking on the "more information" link opens a box to choose another application but that goes nowhere. I tried creating a new profile (diff name w/same email) and that didn't help. PLEASE tell me how to import my folders and email so I can use Thunderbird again. Thank you! xoxo

Asked by GrammieRee 1 day ago

Last reply by Matt 5 hours ago

Thunderbird wwill not read the profiles folder

Hi , Changing computers, I downloaded T'bird to my new Windows 10 PC, then copied and pasted the Profiles folder from my old machine to the new one, placing the file exac… (read more)

Hi , Changing computers, I downloaded T'bird to my new Windows 10 PC, then copied and pasted the Profiles folder from my old machine to the new one, placing the file exactly where the new download placed its Profile folder. But no subfolders or archived emails are visible in the new system. Profiles Manager shows that the root profile is the one I transferred but the 'local' profile is empty. Anyone have an idea what I can do, please? Thanks

Asked by Silverspur 1 day ago

Last reply by Matt 6 hours ago

email

The last update, 91.2.0, did not install correctly, and I could not send emails. After Uninstalling Thunderbird and reinstalling, Uninstalling McAfee, and resetting the … (read more)

The last update, 91.2.0, did not install correctly, and I could not send emails. After Uninstalling Thunderbird and reinstalling, Uninstalling McAfee, and resetting the Windows Defender, I still can not send emails. The latest update is installed. I can receive emails. I really don't want to switch to a different email "bundler," but I have spent 2 days, enlisted an IT professional and am at my wits end.

Do you have any suggestions?

Asked by cwrayh 1 week ago

Last reply by Stans 10 hours ago

  • Solved

Thunderbird Address Book

Have upgraded to a new computer. I can not run Thunderbird on my old computer but have backup of my old Profile. Downloaded version 91.2.1 (and made a small donation). … (read more)

Have upgraded to a new computer. I can not run Thunderbird on my old computer but have backup of my old Profile.

Downloaded version 91.2.1 (and made a small donation). Copied Mail from old Profile and all OK. However, I do not have any addresses in the Address Book. How do I get my addresses from my backup Profile?

Am a long-time user with hundreds of addresses, and I love Thunderbird!

Asked by davidmeggitt 16 hours ago

Answered by sfhowes 15 hours ago

Moved Thunderbird to new computer and "send" stopped working

Both computers are Dells running Windows 10. I have moved Thunderbird a number of times over the years. Not an expert but not unfamiliar. I followed the instructions for … (read more)

Both computers are Dells running Windows 10. I have moved Thunderbird a number of times over the years. Not an expert but not unfamiliar. I followed the instructions for downloading the Thunderbird folder from the old computer and copying it to the new one.

When I activated Thunderbird, all the accounts were there and 1:1 with the old computer set up. Every thing was fine until I tried to reply to an email. It wouldn't send. Send button is dead.

I have been through the troubleshooting on Support Mozilla. The settings on the SMTP settings on the new computer are identical to the settings on the old computer. I get email from four different servers that I control for my clients. Their status has not changed, and I can't send from any of them.

I also notice that the spell checker is not automatically popping up upon send. I checked Preferences / Composition and "Check spelling before sending" is checked.

The only difference I see is that the old computer ran Thunderbird 91.2.0 (32 bit) and the new computer was running 91.2.0 (64 bit). After troubleshooting, i ran the upgrade to 91.2.1. It still won't send.

Asked by jonponder 1 day ago

Last reply by mark 16 hours ago

Computer died, Windows 10 and hard drives, must reinstall Firefox etc., want to restore previous tabs.

My 11-year-old PC (custom build, now running Windows 10) crashed badly (hard drives and Windows 10 were irretrievably broken), so I bought a new motherboard, etc. and in… (read more)

My 11-year-old PC (custom build, now running Windows 10) crashed badly (hard drives and Windows 10 were irretrievably broken), so I bought a new motherboard, etc. and installed a new OEM copy of Windows 10. I must reinstall almost all software, including Firefox. The old C: drive SSD is intact. After I install Firefox on the new machine, how can I restore the tabs from the last Firefox session?

Asked by AlanF00 1 day ago

Last reply by jscher2000 16 hours ago

Get Thunderbird email folder, calendars and tasks all into one install or upgrade of TB 91.2.0 without future update issues

After TB 91 upgrade, I lost main calendar and associated tasks. With various recommendations, have disabled and removed incompatible addons. I have this version, my origi… (read more)

After TB 91 upgrade, I lost main calendar and associated tasks. With various recommendations, have disabled and removed incompatible addons. I have this version, my original 8 year old install of TB updated over the years showing calendars and all email folders and address book, but no tasks (although they show in the local.sqlite file when opened in notepad). The number of tasks is many. I use that feature a lot. I do not synchronize calendars, etc. any more, but do download email. Looks like imap, is comcast.net. -I also have a clean TB 78.13 install in a separate directory with bare profile (no email set up yet) and no addons that has been updated to TB 91.2.0 showing main calendar and all tasks, but no email folders (of which I have many) and no address book. -I also have a clean TB 91.2.0 install in a separate directory with no addons showing main calendar and all tasks, but no email folders (of which I have many) and no address book. I did accidentally sign in to email one day when prompted, so many emails have downloaded. I have stopped them from doing so automatically for the present.

To move forward and have one best working version: I am afraid that if I enter manually all of my tasks into the original updated TB 91.2.0 that used to have incompatible addons, I will have issues going forward with future updates.

  • How can I get my email folders and address book into one of the clean installs of TB 91.2.0, please? My home/ main calendar and tasks are showing in these and, most importantly, it has never had any addons installed within it.

Thank you and I look forward to hearing from you.

Asked by RimersburgBoro 2 days ago

Last reply by Toad-Hall 21 hours ago

Lost Email

Hello, My coworkers were having trouble with my attachments disappearing with the latest upgrade, so I looked on line to see if I could revert to an older version. I fol… (read more)

Hello,

My coworkers were having trouble with my attachments disappearing with the latest upgrade, so I looked on line to see if I could revert to an older version. I followed instructions on one of your threads and much to my regret, I've lost most of my old email. Please help restore them.

Thank you Roxanne Smith-Mansell

Asked by roxanne2 1 day ago

Last reply by roxanne2 1 day ago

How to get rid of "You have chosen to open" pop-up?

This pop-up opens when I download any file. I have tried to go to about:config, but couldn't find browser.download.manager.showAlertOnComplete. How do I get rid of it? … (read more)

This pop-up opens when I download any file. I have tried to go to about:config, but couldn't find browser.download.manager.showAlertOnComplete. How do I get rid of it?

Asked by jupiter88110 1 day ago

  • Solved

Need to install older version

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac. … (read more)

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac.

Asked by michael432 3 days ago

Answered by cor-el 2 days ago

Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 6 days ago

Last reply by SkyTraveln 1 day ago