Showing questions tagged:

Spell checking

Hello, I have a new installation of Thunderbird (128.2.2esr (64-bit)) and am unable to discover how to set it to spell check in French. I've installed Grammalecte as sugg… (read more)

Hello, I have a new installation of Thunderbird (128.2.2esr (64-bit)) and am unable to discover how to set it to spell check in French. I've installed Grammalecte as suggested and then restarted the programme. However the only language option is English US.

Can you help please.

Solved Archived 8 138

Vetical Tabs

On the latest update to firefox, the browser now has a vetical tab in addition to the horizontal ones. I want to remove the vertical tabs, and ideally for it to never com… (read more)

On the latest update to firefox, the browser now has a vetical tab in addition to the horizontal ones. I want to remove the vertical tabs, and ideally for it to never come back. I've searched the settings as well as the support features and can't find a way to turn it off. I am legitimately not going to use firefox at all until this issue is resolved.

Thanks

Solved Archived 8 167

backing up thunderbird

Thanks for having me . I am struggling with backing up my TB on my laptop. When i set it up i was told that the way i set it up it would need backing up regularly as it i… (read more)

Thanks for having me . I am struggling with backing up my TB on my laptop. When i set it up i was told that the way i set it up it would need backing up regularly as it is based on my computer hard drive. I followed a youtube guide to back up but i keep getting this message: "this action cannot be completed because the file is open in thunderbird- close file and try again parent.lock "


and cannot get passed it.

Any guidance would be gratefully received. ( or another method of backing up that a simple person could follow) TIA Cheers

Solved Archived 8 56

a website is requesting a new version of PHP

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook … (read more)

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook Air with MacOS Big Sur, Vers. 11.7.10 Shall I go to the PHP website and download PHP?

Solved Archived 8 427

Thunderbird crashing as soon as it opens - startup @ strlen | nsCharTraits<T>::length

Since updating Thunderbird on Friday, the application crashes right after opening, even in safe mode. This happens repeatedly, after several reboots and restarting applic… (read more)

Since updating Thunderbird on Friday, the application crashes right after opening, even in safe mode. This happens repeatedly, after several reboots and restarting application in normal and safe mode.

OS: Windows 10 App version: latest unknown.

Please assist. Details below.

Report Contents

Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924

I just erased all my profile files, trashed the Application that was in my machine and installed a new one from scratch. It worked for a few hours but crashed again. Opening in Safe Mode gives the same result.

AdapterDeviceID: 0x694c AdapterDriverVersion: 31.0.21001.46001 AdapterSubsysID: 20738086 AdapterVendorID: 0x1002 Add-ons: tbsync%40jobisoft.de:4.11,dav4tbsync%40jobisoft.de:4.8,uBlock0%40raymondhill.net:1.49.2,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 41078267904 AvailablePhysicalMemory: 26196316160 AvailableVirtualMemory: 138522462175232 BackgroundTaskMode: 0 BuildID: 20240820161839 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1728276727 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1728025349 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["usp10.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","Windows.Security.Integrity.dll","TaskFlowDataEngine.dll","explorerframe.dll","ntshrui.dll","dataexchange.dll","twinapi.dll","linkinfo.dll","wsock32.dll","cdp.dll","wscapi.dll","dbgcore.dll","cscapi.dll","ondemandconnroutehelper.dll","OneCoreCommonProxyStub.dll","wininet.dll","directmanipulation.dll","rasadhlp.dll","Windows.Globalization.dll","DWrite.dll","FWPUCLNT.DLL","urlmon.dll","Windows.UI.Immersive.dll","srvcli.dll","iertutil.dll","InputHost.dll","TextInputFramework.dll","npmproxy.dll","BCP47mrm.dll","Windows.UI.dll","Bcp47Langs.dll","winmm.dll","ktmw32.dll","OneCoreUAPCommonProxyStub.dll","ColorAdapterClient.dll","winhttp.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","dbghelp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","MMDevAPI.dll","AudioSes.dll","CoreUIComponents.dll","d2d1.dll","avrt.dll","wshbth.dll","d3d11.dll","dcomp.dll","WinTypes.dll","winnsi.dll","CoreMessaging.dll","wtsapi32.dll","nlaapi.dll","version.dll","dsreg.dll","policymanager.dll","propsys.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","wldp.dll","cryptsp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","wintrust.dll","KERNELBASE.dll","ucrtbase.dll","bcrypt.dll","win32u.dll","cfgmgr32.dll","bcryptPrimitives.dll","msvcp_win.dll","crypt32.dll","setupapi.dll","psapi.dll","rpcrt4.dll","oleaut32.dll","shell32.dll","combase.dll","clbcatq.dll","ole32.dll","SHCore.dll","kernel32.dll","nsi.dll","msvcrt.dll","sechost.dll","imm32.dll","user32.dll","msctf.dll","gdi32.dll","ws2_32.dll","shlwapi.dll","advapi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","xul.dll","gkcodecs.dll","freebl3.dll","nss3.dll","nssckbi.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x591b, AdapterSubsysID2: 20738086, AdapterDriverVersion2: 30.0.101.1660FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 80 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1728276723 SubmittedFrom: Client SystemMemoryUsePercentage: 23 TelemetryClientId: 883ecf00-ea60-465f-bacd-8ab9061444e8 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240820161839","version":"128.1.1","vendor":null,"displayVersion":"128.1.1esr","platformVersion":"128.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32687,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-NZ","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":4894},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Radeon RX Vega M GH Graphics","vendorID":"0x1002","deviceID":"0x694c","subsysID":"20738086","RAM":4096,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"31.0.21001.46001","driverDate":"6-28-2023","GPUActive":true},{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"20738086","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.1660","driverDate":"3-18-2022","GPUActive":false}],"monitors":[{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-NZ","zh-Hant-TW"],"regionalPrefsLocales":["en-NZ"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"NZ","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19344,"firstUseDate":19344},"addons":{"activeAddons":{"uBlock0@raymondhill.net":{"version":"1.49.2","scope":1,"type":"extension","updateDay":19494,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19494,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"dav4tbsync@jobisoft.de":{"version":"4.8","scope":1,"type":"extension","updateDay":20000,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This add-on is being discontinued because Thunderbird natively supports this feature.","name":"Provider for CalDAV & CardDAV","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19448,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"tbsync@jobisoft.de":{"version":"4.11","scope":1,"type":"extension","updateDay":20000,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"TbSync is a central user interface to manage cloud accounts and to synchronize their contact, task a","name":"TbSync","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19448,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19344,"updateDay":19344},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: 10fce786-3002-4eca-be92-9e0033096565 Throttleable: 1 TotalPageFile: 52528123904 TotalPhysicalMemory: 34274512896 TotalVirtualMemory: 140737488224256 UptimeTS: 40.4371 User32BeforeBlocklist: 1 Version: 128.1.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Solved Archived 7 127

Access Denied on TB install

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this serv… (read more)

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server.

But, when I login to xfinity through my browser, I can access the mail just fine. What should I do? Thanks for your help. Jerry

Solved Archived 7 165

Update of OAuth2 & can't get folders to show for Mircosoft live.com (128.2.3) (pop)

I have a Mircosoft live.com email account, using Thunderbird 128.2.3esr as my email app on a home computer running Win10. Got emails from MS about updating to OAuth2 aut… (read more)

I have a Mircosoft live.com email account, using Thunderbird 128.2.3esr as my email app on a home computer running Win10. Got emails from MS about updating to OAuth2 authentification. After changing to Oauth2 in Server Setting Oauth2 would not show up in SMTP server (could receive but not send mail). Following MS instructions I deleted my account and added it back (apparently a big mistake). After a lot of hassle I now have Oauth2 set up on both Server and SMTP & can receive & send email, but I can not see my folders, only the default Inbox, Sent, Trash and Local Folders - Trash & Outbox. View/Folders has "All Folders" checked (& it is grayed out). I had dozens of folders with probably thousands of emails. If I go into my TB profile I can drill down and see the names of folders that were added in the last couple of months, so I think the folders are still in my profile where they should be. Any ideas on how to see my folders?

Solved Archived 7 191

How can I completely remove Thunderbird from my PC?

Hello! I started using Thunderbird quite recently. After an unsuccessful installation, Thunderbird deleted it, as well as deleted the profile folder. In order to perform… (read more)

Hello!

I started using Thunderbird quite recently. After an unsuccessful installation, Thunderbird deleted it, as well as deleted the profile folder. In order to perform a clean installation of the program.

But after installation, Thunderbird started, to my surprise, already with accounts, and even with add-ons installed. I have not found an answer to my question about the complete removal of the program on the Internet. The only article found from this resource turned out to be without text: just the title. Here is the link to it: https://support.mozilla.org/en-US/kb/uninstall-thunderbird.

As a result, I cleaned out the entire registry, as well as all the folders found by the search. And only after that it was possible to install Thunderbird cleanly. In my experience, such deep cleaning has a detrimental effect on the Operating System. And I want to avoid this in the future.

Can you tell me how to remove Thunderbird from your computer COMPLETELY? What exactly should be deleted?

(This is a machine translation)

Solved 7 1 295

Extensions Require Disable/Re-Enabling on every restart

I am currently running Firefox on desktop (128.4.0esr) version. The last few addons that I have installed are not working properly. Or rather, they work just fine, but wh… (read more)

I am currently running Firefox on desktop (128.4.0esr) version.

The last few addons that I have installed are not working properly. Or rather, they work just fine, but when I close Firefox and re-open it later, they seem to fail to actually enable. I must go to the about:addons page, disable the addon, and then re-enable it for it to actually work. If I do not do this, it will not be on my toolbar, and the Extensions sidebar button does not show the addon in the list. It's as if it isn't properly installed.

After reading this post: https://support.mozilla.org/en-US/que.../1420017 I thought maybe my extensions db got corrupted somehow, so I followed their instructions and deleted the extensions.databaseSchema config. And wouldn't you know it, it worked! Once I restarted Firefox, I saw some notifications in the main sidebar menu and was greeted with this: Notifications Once I clicked through them and enabled, everything seemed fine.

However after closing firefox again, the problem comes back. Those exact extensions that I manually approved upon restarting are the ones that are giving me troubles and not enabling properly. An interesting thing I noticed is that these all seem to be extensions that require additional permissions. I enabled the addon and gave them the permissions they requested, so I don't know why they are failing to enable properly on startup.

I want to permanently fix the problem

Solved Archived 6 526

Portable version of Firefox

Hi, I used Firefox browser at work since it had the best add-in for tab groups (Simple Tab Groups). Unfortunately browser is not supported any more. Is there a portable v… (read more)

Hi, I used Firefox browser at work since it had the best add-in for tab groups (Simple Tab Groups). Unfortunately browser is not supported any more. Is there a portable version that can be run without installing, from Mozilla.

I read a post that indicated it was available from PortableApps, but am not conversant enough to know that it's 100% safe. Believe that it was able to be updated as well.

Solved Archived 6 1112

Thank you!

Team, I am a longtime user and supporter of FF. I can't tell you how much I love the the layout of Firefox on Windows in v. 133 with the vertical tabs. Just as important … (read more)

Team, I am a longtime user and supporter of FF. I can't tell you how much I love the the layout of Firefox on Windows in v. 133 with the vertical tabs. Just as important is the fantastic, new font rendering. Thank you so much. I used to make multiple adjustments to the font in about:config when I installed FF on Windows. Now, the fonts look fantastic out of the box. Great job, team!

Bill Fischer

Solved Archived 6 285

Migration from Postbox : import filters

Postbox having been sold to eM Client, I need to migrate to Thunderbird. Import worked pretty well using the protocol "migrating from a previous Thunderbird installation"… (read more)

Postbox having been sold to eM Client, I need to migrate to Thunderbird. Import worked pretty well using the protocol "migrating from a previous Thunderbird installation" however the filters did not import at all. It happens that I have 320 of them, so it would be a great help if some automatic procedure could be implemented. Is this possible? Thanks in advance. Regards, Gérald

Solved Archived 6 146

Extensions cannot be installed anymore

Hello, I have an issue with installing other extensions. Every time I have been trying lately it keeps prompting me to check my internet connection. I have checked it, it… (read more)

Hello, I have an issue with installing other extensions. Every time I have been trying lately it keeps prompting me to check my internet connection. I have checked it, it is fine, going strong, supporting constant gaming with no lags or spikes, I have no VPN active when trying to install. Are extensions no longer supported by newest mozilla version or something? It is the only browser with this issue and I will switch the main browser if I cannot get extensions to make life easier.

Solved Archived 6 36

Profile problems

Hi. I'm having problems with reinstating my profile files after inadvertently letting a software update programme update Thunderbird, leaving me with a blank Thunderbird,… (read more)

Hi. I'm having problems with reinstating my profile files after inadvertently letting a software update programme update Thunderbird, leaving me with a blank Thunderbird, i.e no accounts etc. I've tried copying the Profile folder from a backup of 2-3 days ago, but it insists on loading a different profile to the one i want (gasu8cec-default-release). How do I make it load the profile I want?

Solved Archived 5 72

TB is gone

Hi, folgendes Problem: plötzlich hatte ich keinen Zugang mehr zu TB, hab alles mögliche versucht, nix ging. Hab dann Update versucht, nix, dann neue Version runtergeladen… (read more)

Hi, folgendes Problem: plötzlich hatte ich keinen Zugang mehr zu TB, hab alles mögliche versucht, nix ging. Hab dann Update versucht, nix, dann neue Version runtergeladen, Meldung: A newer version of TB may have made changes to your profile.... etc. wie krieg ich das wieder hin ????

Solved Archived 5 306