Showing questions tagged:

Email addon support

I recently discovered a problem with an addon I wanted to report. The product page only has an email support link, which opens up MIcrosoft Mail. I prefer not to use it… (read more)

I recently discovered a problem with an addon I wanted to report. The product page only has an email support link, which opens up MIcrosoft Mail. I prefer not to use it.

Is there any other way to get the developers email address?

Also, this link does not work

Solved Archived 4 180

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password? Thank you for your time an… (read more)

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Thank you for your time and very kind attention.

Solved 4 50

My Firefox account settings show wrong MacOs version. Am I OK?

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm … (read more)

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Solved Archived 3 149

changing a Firefox Relay to a different email

I can't access one of my Gmail accounts. I have tried everything I can think of for the past 2 weeks. All because I have lost my device and also had to change my phone nu… (read more)

I can't access one of my Gmail accounts. I have tried everything I can think of for the past 2 weeks. All because I have lost my device and also had to change my phone number and email addresses. I noticed today that the recovery email is a Firefox Relay emails. Is it possible to redirected to my new email address?

Solved Archived 3 330

Am I able to change my email address?

I work for Mozilla, my LDAP changed a few years ago, I just noticed my Firefox is logged in as my previous LDAP . Is there any way to change this without deleting all of … (read more)

I work for Mozilla, my LDAP changed a few years ago, I just noticed my Firefox is logged in as my previous LDAP . Is there any way to change this without deleting all of my bookmarks etc.?

Thank you!!

~Abbie Reed

Solved 2 90

Hacked account

I need to change the email tied to my firefox account. That email is compromised and the verification method will not work since I no longer have access to the account. I… (read more)

I need to change the email tied to my firefox account. That email is compromised and the verification method will not work since I no longer have access to the account. If there's any FireFox staff available, that'd be great

Solved 2 40

Email address change possible?

Hello, Can you please help with the following scenario. Both, a Firefox sync master account and Firefox Relay extension are active when running the browser. So, is it pos… (read more)

Hello,

Can you please help with the following scenario.

Both, a Firefox sync master account and Firefox Relay extension are active when running the browser.

So, is it possible to change the master email addresses of both features (+ secondary email) ? I would like to use a new email address for authenticating in both features of Mozilla, but do not want to set up new accounts.

How can I do that in Firefox Sync and Relay?

Thanks for your support.

Regards jd

Solved 2 270

Update email with access, but no change options found?

Hello, I simply need to update my email, however find no option to update it. Desktop Raspberry Pi 5 desktop OS Firefox Browser 141.0 (aarch64), Mozilla Firefox for Raspb… (read more)

Hello, I simply need to update my email, however find no option to update it. Desktop Raspberry Pi 5 desktop OS Firefox Browser 141.0 (aarch64), Mozilla Firefox for Raspberry Pi OS, raspberrypios - 1.0 Here's what I see: attachment.

Solved Archived 2 329

Cannot change billing method

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing informati… (read more)

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

Solved Archived 2 60

I want to change my email address

I did use yahoo email for long time but now I want to switch to g mail address for my own protection and will keep my home address and will use my personal information a… (read more)

I did use yahoo email for long time but now I want to switch to g mail address for my own protection and will keep my home address and will use my personal information as is not further changes.

Solved Archived 2 309

Primary email inaccessible, secondary verified email available — need primary email changed

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can… (read more)

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can you help me

Locked 1 190

Original Firefox account uses an older email now defunct and is no longer accessible.

Original Firefox account uses an older email now defunct and is no longer accessible. Security code being sent to add secondary email address can't be completed as older … (read more)

Original Firefox account uses an older email now defunct and is no longer accessible. Security code being sent to add secondary email address can't be completed as older email account isn't accessible. Suggestions?

Locked Archived 1 258

when i try to add secondary email to my firefox account, i receive the answer: the email account already exists?

Account --> Manage account --> add --> secondary email --> (i put the code) and then firefox returns: account already exists. this is not true.server dont cle… (read more)

Account --> Manage account --> add --> secondary email --> (i put the code) and then firefox returns: account already exists. this is not true.server dont clean the cache? i dont now.

Solved 1 50