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Lost every extension and Data...

Hi, Firefox said to me that it needed a repair so I did it, but I wasn't aware that it would remove all of my extensions, I really need them they had really important dat… (read more)

Hi, Firefox said to me that it needed a repair so I did it, but I wasn't aware that it would remove all of my extensions, I really need them they had really important data, crypto wallets etc. I did go into the profile section but it didn't seems to have any extensions. Is there any ways to fix that? Thanks a lot

Asked by The Lone Wolf 1 week ago

Last reply by James 1 week ago

My Password list is empty

Hello! I formatted my pc and installed Firefox, once i logged in there was password and started to sync also, now i can see its shows empty ? i tried to enable MFA … (read more)

Hello!

I formatted my pc and installed Firefox, once i logged in there was password and started to sync also, now i can see its shows empty ? i tried to enable MFA , now its empty showing

Thanks You, Yasir

Asked by Yasir Basha 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

LOST FOLDERS

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information. Need help ASAP to retriev… (read more)

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information.

Need help ASAP to retrieve

Thanks

Ed Duffy [edited phone# and email from public community support forum]

Asked by ejduffy38 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Locked

Lost Contacts

My previous post seems to have disappeared, so will try again. I am 85 years old and have been using Thunderbird fo over 15 years with out any problems. Afew days ago I … (read more)

My previous post seems to have disappeared, so will try again. I am 85 years old and have been using Thunderbird fo over 15 years with out any problems. Afew days ago I tried to send an e-mail and didn't have any "Send" button. In trying fix, I some how deleted my contacts sidebar. I sill have my addresses book. I have tried everything to retrieve them but no luck. I tried removing Thunderbird and reinstall, but it comes back the same. I would appreciate an guidance in trying to resolve my problem. Thank You

Asked by Gerald Woldt 1 month ago

Last reply by James 1 month ago

lost systemprofile during update

I recently came home from a trip and when I turned on the computer it started an update and when it finished I no longer had desktop, with the error "windows\system32\co… (read more)

I recently came home from a trip and when I turned on the computer it started an update and when it finished I no longer had desktop, with the error "windows\system32\config\systemprofile\desktop is inaccessible" followed by "Unknown hard error" . Is there a way I can get my settings from the firefox records anywhere? to get my passwords?

Asked by johnnicinco 1 month ago

Last reply by markwarner22 1 month ago

cannot access my browser data anymore

my hard drive got fried, i thought firefox would save my browser data if i was logged on so i thought my passwords and bookmarks would be saved but it isn't and i have no… (read more)

my hard drive got fried, i thought firefox would save my browser data if i was logged on so i thought my passwords and bookmarks would be saved but it isn't and i have no other backup other than +4 years old chrome ones and nothing is up to date there obviously so now i'm panicking

Asked by Lulu 3 weeks ago

Last reply by hyperinterceptor 3 weeks ago

firefox 133.03 installed without permission and deleted profile, backup, address and paswords. even went as far as deleting backup on different folds

firefox update 133.03 has wiped my harddrive of all profiles for the browser including backups even backup that were in different folders. How can I roll back now. I even… (read more)

firefox update 133.03 has wiped my harddrive of all profiles for the browser including backups even backup that were in different folders. How can I roll back now. I even tried to use a restore point from the day before and it did not help.

Asked by jimfromjax1 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

How do I recover a password that I deleted

I use the Firefox "password keeper". Today, I changed the password on a website. The Firefox app auto filled the new password. Everything was fine. But when I went ba… (read more)

I use the Firefox "password keeper". Today, I changed the password on a website. The Firefox app auto filled the new password. Everything was fine. But when I went back to the password keeper, there was a double entry for the website for which the password was changed. I inadvertently deleted the website (and password) that I should have kept.

Is there anyway to retrieve and restore that password?

Asked by darrel.dickson49 3 weeks ago

Last reply by markwarner22 3 weeks ago

How can I transfer browsing history from another user

Windows shut down my computer and when I restarted it all my data was gone! (Thanks Windows!) In order to restore my data, I had to create another user profile with adi… (read more)

Windows shut down my computer and when I restarted it all my data was gone! (Thanks Windows!) In order to restore my data, I had to create another user profile with adimn. privileges. That restored my desktop icons and other data, but not my bookmarks and browsing history. Is there a way I can recover those?

Asked by hartgh 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Bookmarks Menu

(I have no idea what topic I should have selected. If you read the text here, you can quickly see that I am flailing about.) Please bear with me as I try to finish rest… (read more)

(I have no idea what topic I should have selected. If you read the text here, you can quickly see that I am flailing about.)

Please bear with me as I try to finish restoring Firefox after a spam attack that got around MalwareBytes, SuperAntispyware, and Windows Defender. I am missing a large collection of bookmarks, and until a day or ago, I had not the foggiest idea what it was called, as I had started it quite a long time ago and had not encountered any problems.

I knew that, whatever it was, was still on the computer as I had caught a glimpse or two of it. Two days ago, I found it: I clicked on the three-dot icon in the top right-hand corner of Firefox, selected Bookmarks, scrolled to the bottom of the list, and clicked on Manage Bookmarks, whereupon I found my compilation named Bookmarks Menu.

I had, more or less accidentally found, several days ago that there is supposed to be an icon specifically for that entry. I thought that I had kept a copy of what the icon looks like; sadly, I just saw that I had not so done.

However, I sort of recall what it looks like, with, I believe a star and something else, and it is supposed to be found in More tools, Customize toolbar icon collection. I looked there, with my miscreant note about the icon I need to restore the use of Bookmarks Menu; the icon was not there (and is not now, I just looked.) I don't even remember how I found the text about the icon, which had an image of it, alas.

If anyone can assist me, that would be, obviously, greatly appreciated.

Asked by John Liebson 1 month ago

Last reply by John Liebson 1 month ago

Suppression du mail

Bonjour Apres une mise à niveau de mozilla fire fox, je ne retrouve plus rien et ne peux aller sur mes mails comme d'habitude. Cela fait plusieurs fois que ça m'arrive ma… (read more)

Bonjour Apres une mise à niveau de mozilla fire fox, je ne retrouve plus rien et ne peux aller sur mes mails comme d'habitude. Cela fait plusieurs fois que ça m'arrive mais en bidouillant un max j'avais réussi à retomber sur mes pieds. Or je suis en train de bidouiller depuis 35 mn et n'arrive à rien, on ne me reprendra pas à mettre à jour firefox si un jour j'arrive à le retrouver. D'ailleurs pourquoi cette "mise à jour" supprime systématiquement les programmes en place ....? Ne serait il pas possible de mettre à jour sans déprogrammer tout ce qui à été enregistré, et si oui c'est que vous n’êtes pas si doué ou c'est délibéré et c'est encore pire. Je vais creuser encore et tout fermer éventuellement pour aller voir ailleurs si c'est plus simple... Desolé Cordialement Claveau

Asked by toussaint colonna 1 month ago

Last reply by markwarner22 1 month ago

Lost all bookmarks in latest update of Firefox - how to retrieve

I updated my Firefox browser to the latest version (133.0.3) and lost all of my bookmarks (there were so many). This has never happened to me with previous Firefox update… (read more)

I updated my Firefox browser to the latest version (133.0.3) and lost all of my bookmarks (there were so many). This has never happened to me with previous Firefox updates. How do I get these bookmarks back? I am devastated right now and really want my bookmarks back. Please help.

UPDATE: I read several previous questions and support about recovering lost bookmarks prior to posting my question. None of them applied or worked in my situation. This latest update version 133.0.3 overwrote everything in my local Mozilla folder and my old profile did not seem to exist anywhere, but after much searching I did eventually finally find the last bookmark file (after selecting to view hidden files, searched for places.sqlite in my C drive) on my computer from before the update. Next step is to import them.

Asked by daydreamingmama 1 month ago

Last reply by cor-el 1 month ago