Showing questions tagged:

shortcut for moving from folder list to message pane

Hi there. I'm looking for a shortcut that takes me from the folderlist pane to the message pane and the first new message, when I'm on the inbox folder. The tab is not go… (read more)

Hi there. I'm looking for a shortcut that takes me from the folderlist pane to the message pane and the first new message, when I'm on the inbox folder. The tab is not good. It moves between to many fields/options.

regards bjarne

Solved 8 89

How do I get a refund after I "Deleted my Account".

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would ap… (read more)

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would appreciate some help. Than you,

Solved 8 69

In macOS (Tahoe), how to get Firefox to follow system dark/light settings that INCLUDE the web pages themselves?

macOS Tahoe, Firefox 152.0.3 macOS settings include "Appearance - Auto"; i.e. system switches from light to dark at sunset. While the "top area" (tabs, address bar, bookm… (read more)

macOS Tahoe, Firefox 152.0.3 macOS settings include "Appearance - Auto"; i.e. system switches from light to dark at sunset. While the "top area" (tabs, address bar, bookmarks bar) of Firefox follows this - some of the pages themselves do NOT???

I found this website which was at top of the search results. I tried to follow it, but it seems to be badly outdated in certain key respects: esp wrt a setting called "ui.systemUsesDarkTheme" in about:config. I set this to "True", but may have screwed this up!! First question: Should I "reset" this somehow?

Finally: To get at the primary question, there are two "sub-questions" that may explain my confusion more clearly:

1. Is there no ***simple way*** to get Firefox & webpages I view to follow macOS Light/Dark appearance?? What are the CORRECT steps?

2. Do individual webpages have the ability to "decide for themselves" whether or not they will adhere to the system light/dark settings. This may well be an officially "stupid question", but while "most" webpages remain "Light" (including this Support page), a few pages appear dark.

Thanks, ~S

Solved 8 38

why is the upload window suddenly using dark view rather than light?

When uploading a file to attach to another app...the upload window opens up in dark mode. I don't like this and I did not change anything but it happens repeatedly. i h… (read more)

When uploading a file to attach to another app...the upload window opens up in dark mode. I don't like this and I did not change anything but it happens repeatedly. i have checked all options in settings to make sure the light mode is checked. Why is this happening. i did not change anything. Please advise. Thanks

Open 8 59

Bookmarks

For some reason all of a sudden my bookmarks don't show their identification icons that are associated with that web site. Those icons are to the immediate left of the si… (read more)

For some reason all of a sudden my bookmarks don't show their identification icons that are associated with that web site. Those icons are to the immediate left of the site address. I used to use those colored icons as a quick reference to select the web site I wanted. Being I have MANY bookmarks, those icons to the left weer a GREAT help to locating a specific bookmark.

   How do I get my bookmarks to show the way they used to show before? Is there a way to show my bookmarks to a earlier date? Maybe that way my bookmarks will show the way they used to ?
   Can someone please help. This new bookmark menu listing I now see is not user friendly! Thank you.
Archived 8 382

ABOUT:BLANK empty page when I search.

Why when I search ABOUT:BLANK TAB, an empty page displays instead of the site I am searching for? I then have to go back and try again and again until it finally displays… (read more)

Why when I search ABOUT:BLANK TAB, an empty page displays instead of the site I am searching for? I then have to go back and try again and again until it finally displays.

Cleared Cache, searched for extensions and not sure what to look for...they were verified by apple to be "normal". What else? Macbook Air 2023 running Sonoma 14.8.1

Open 8 49

Syncing leaves out one device

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my… (read more)

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my iMac or my iphone. The iMac doens't show up on the MBP either.

Have I maybe copied some setting that makes the two machines (iMAc and MBP) thinkt they're one and the same? How can I "separate" the devices so that they show up in each other's Synced Tabs lists, respectively?

Archived 8 373

Just did a factory reset on my computer and can't access my old firefox account.

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email. All my bookmarks and extension set ups… (read more)

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

Solved Archived 8 303

BOOKMARKS Automatically Opening

Bookmarks Sidebar Automatically Opening. Please advise how to stop. Suddenly started happening once before [April 7, 2022], self corrected itself. Happening again [April … (read more)

Bookmarks Sidebar Automatically Opening. Please advise how to stop. Suddenly started happening once before [April 7, 2022], self corrected itself. Happening again [April 6, 2024]

No windows/tabs with bookmarks are open.

⬛ When using top menu bar to open a new window does not occur; ⬛ When using current window to add a new tab does not occur;

⬛ When right clicking Firefox icon in dock to open new window,

    New window opens with bookmarks open.

FF Version 124.0.2 Thank you for your time and help.

Solved Archived 8 870

Website doesn't load on Sequoia 15.7.3 (24G419) on any browser.

www.russellmoccasin.com won't load properly on any browser on my macbook pro running Mac OS 15.7.3. I don't have any browser extensions running, I've cleared my browser h… (read more)

www.russellmoccasin.com won't load properly on any browser on my macbook pro running Mac OS 15.7.3. I don't have any browser extensions running, I've cleared my browser history, cookies, and cache. Still won't work. When I disabled javascript on safari and firefox, the website loaded perfectly. But I have to have JS running to use almost every other website on the internet, so what gives??

Open 8 394

Finally updated MacOS to Catalina 10.15.7, but next Firefox update is still an esr update.

I just updated my iMac from Mojave to Catalina 10.15.7. I thought Firefox would provide an update to convert the esr version to the standard Firefox browser since I am no… (read more)

I just updated my iMac from Mojave to Catalina 10.15.7. I thought Firefox would provide an update to convert the esr version to the standard Firefox browser since I am no longer using Mojave, but the next update is 115.15.0esr. Is that correct? My understanding is that the esr updates are just for computers using older operating systems through Mojave. I did not update to 115.15.0esr since I am not sure if that is the right version for Catalina. Any information and assistance you can provide me is greatly appreciated. Thank you.

Archived 8 206

Emojis do not show on Firefox 146 on macOS

Emojis do not show on Firefox 146 on macOS. I downgraded to 145.0.2 and they do show, so it seems related to Firefox 146. I have macOS 26.2 running in both test cases. Em… (read more)

Emojis do not show on Firefox 146 on macOS. I downgraded to 145.0.2 and they do show, so it seems related to Firefox 146.

I have macOS 26.2 running in both test cases.

Emoji in question: 👨🏻💻

Solved Archived 8 245

Login problems with Strava.com

The errors I get are kind of all over the place though. I've completely deleted and reinstalled Firefox, and removed all extensions too. It will loop to the login screen … (read more)

The errors I get are kind of all over the place though. I've completely deleted and reinstalled Firefox, and removed all extensions too.

It will loop to the login screen over and over, or I get the message 'An error has happened, try again later'...

I used the browser console and didn't get anything that seemed usable. I use Strava nearly every day so I'm having to use Safari. And this issue is on all of the mac and Windows systems I use. 'Troubleshooting Mode' didn't work either.

Help!

Solved Archived 7 175

Guardian website not loaded

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem w… (read more)

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem with Guardian with Chrome. I've erased cookies and caches, restarted my computer, to no avail. I'm using version 146.6.0 of Firefox on MacBook Pro 2020 with Sequoia 15.7.1.

Archived 7 470

Selected text not overwritten when new typing begins

When I select a line of text, normally it would get deleted/overwritten when typing a new line of text, but when I select text in Firefox and begin typing again, it simpl… (read more)

When I select a line of text, normally it would get deleted/overwritten when typing a new line of text, but when I select text in Firefox and begin typing again, it simply deletes the first word in the selection and keeps the rest. Is there a setting to have ALL text selected deleted/overwritten when new text is entered? Selecting one word overwrites the whole word but when an entire line to be deleted is selected, only the first word is deleted and typing begins where that word ends.

Open 7 236

Delete an account with a lot of personal information on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Solved Archived 7 235

On two different pages of the same site, Firefox can play mp3 files on page but gets error message on the other

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions … (read more)

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?

Archived 7 304

How do I override Mozilla extension. disabling?

Mozilla has disabled the 1Password extension. I've used this version of 1Password extension for years without issue so do not share Mozilla concerns. How do I override … (read more)

Mozilla has disabled the 1Password extension. I've used this version of 1Password extension for years without issue so do not share Mozilla concerns. How do I override the disabling to continue using 1Password as the risk is acceptable to me? It is more important to me to be able to use 1Passsword than Mozilla, so I'll switch to another browser if Mozilla won't let me make my own risk determination.

Open 7 120

Google search wont work after turning off VPN

I enabled the Firefox browser VPN as a test and then disabled it, after the Google search no longer worked. Error says Google.com is unavailable, can't connect to server… (read more)

I enabled the Firefox browser VPN as a test and then disabled it, after the Google search no longer worked.

Error says Google.com is unavailable, can't connect to servers etc.

Any ideas how to fix it ?

Open 7 138