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Sync Setup Stalls

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, … (read more)

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, allows me to choose 'ready to scan' and presumably successfully scans the QR code displayed on the laptop (the laptop prompts me to approve the new device). Then the laptop indicates I need to wait to approve it on my phone, and the whole process stalls. The phone continues to display the mostly blank white screen with only the "moz://a" at the top and the spinning blue circle in the center. Eventually the whole thing seems to time out and I receive an error message on the laptop saying "websocket unexpectedly closed" and "device pairing failed".

My two hypotheses are that either still having my old phone (which is being retired to at-home use only, and I'd rather not de-sync) still synced is somehow interfering (seems unlikely), or that something about the new phone's software is interfering in the sync (seems unlikely and way out of my league in terms of troubleshooting around).

Help please?

Asked by pittsmaddi 5 days ago

Last reply by pittsmaddi 4 days ago

Long pressing Android back button no longer displays tab history Firefox for Android 13

Long pressing the Android back button on the navigation bar no longer displays the tab's history on Firefox Android. S22 Ultra Android 13 134.0.1 (Build #2016067655) … (read more)

Long pressing the Android back button on the navigation bar no longer displays the tab's history on Firefox Android.

S22 Ultra Android 13

134.0.1 (Build #2016067655)

Asked by Will Kerr 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Website logo not displayed

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefo… (read more)

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefox, just my name is displayed in place of the logo. Chrome for Android has the same problem but Firefox for Android displays OK. On my iPad both Chrome and Firefox display properly. What are the reasons for this? Is there some upper limit for the dimensions of the logo (mine is oblong in shape)? Do I have some settings that don't suit certain browsers? My site was built using Wordpress/Elementor/OceanWP. Many thanks in advance for an answer!

Asked by tony.melville 3 days ago

Last reply by cor-el 17 hours ago

problem with Firefox at start is outgoing via port 443 to ....

Hello to you up there ! I have Windows 11 - 23H2 up to date ! since 21/1/2025 each time I start Firefox (up to date 134.02 - 64 bits) I get a warning from M… (read more)

Hello to you up there ! I have Windows 11 - 23H2 up to date ! since 21/1/2025 each time I start Firefox (up to date 134.02 - 64 bits) I get a warning from Malwarebytes Browser Guard that blocks a outgoing request coming from Firefox via port 443 to the IP 82.221.136.1 ( = welcometothemachine.co …. what is that ?? analytics ? AI  ??) .... I am asking myself why is Firefox trying to go to that IP because I never did ask for something like that and how to delete the whole request every time now .... (CCleaner does nothing when used) ... bizarre bizarre behaviour yes ! Who can answer me. Can you please also answer me on geomar@scarlet.be because I would not like to miss the answer ? Thanks.

Asked by geomar2 1 week ago

Last reply by geomar2 1 week ago

Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store.

Installed Firefox on my laptop. Already running on my desktop. Whenever I try to open a link, I get: Get an app to open this 'microsoft-edge' link Your PC doesn't hav… (read more)

Installed Firefox on my laptop. Already running on my desktop.

Whenever I try to open a link, I get: Get an app to open this 'microsoft-edge' link

Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store.

Is this Microsofts way of saying "Use Edge?" Can I change settings to make it work?

Asked by PathMan 5 days ago

Last reply by John Son 4 days ago

  • Solved

PR_CONNECT_RESET_ERROR on certain websites (this error is not present in Troubleshoot Mode or other browsers)

I am trying to access certain HTTPS websites and some of them show PR_CONNECT_RESET_ERROR in Firefox. This error is not present in Edge or Chromium. Here's what I've tri… (read more)

I am trying to access certain HTTPS websites and some of them show PR_CONNECT_RESET_ERROR in Firefox. This error is not present in Edge or Chromium.

Here's what I've tried (none of these works):

  • DNS over HTTPS turned off
  • Uninstall all add-ons
  • Reinstall Firefox
  • Create new profile and set it as default
  • Delete/rename certs.db in the Firefox profiles folder.

The only fix that works is to use Troubleshoot Mode every time I visit these websites which is not practical. Any ideas on what could be the problem?

I don't know if this is relevant but one of the websites that does not work is https://alexan.com.ph/

Asked by xqzgh297 2 weeks ago

Answered by xqzgh297 2 weeks ago

  • Solved

Unexpected behaviour in other apps

Hi all.. I find that other apps regularly prompt me to "unlock Firefox" when I get to a point in them that requires keyboard input. I attach a screenshot of the problem, … (read more)

Hi all.. I find that other apps regularly prompt me to "unlock Firefox" when I get to a point in them that requires keyboard input. I attach a screenshot of the problem, one in Bluemail and one in MS Excel. I am unable to remove the prompt - by a long press or short - until I type some characters, often a number of characters. Then the prompt disappears. The keyboard is SwiftKey, and I have asked them but they say it's not them. Any suggestions welcome. Thanks in advance. P

Asked by frenches2 1 week ago

Answered by jscher2000 - Support Volunteer 6 days ago

Stupidity

I accidentally Uninstalled my Firefox(don't ask). So I reinstalled it. How do I get the info from my old installation into my new installation? I don't have the sign in i… (read more)

I accidentally Uninstalled my Firefox(don't ask). So I reinstalled it. How do I get the info from my old installation into my new installation? I don't have the sign in info for my old installation as that where it was saved.

Asked by Ingrid 3 weeks ago

Last reply by Ingrid 2 weeks ago

  • Solved

Firefox: Reader View shows the wrong text

In some pages, redaer view shows the wrong text -- it looks like it picks up text from a hyperlink. An example is this page: https://www.britannica.com/biography/Pe… (read more)

In some pages, redaer view shows the wrong text -- it looks like it picks up text from a hyperlink. An example is this page:

    https://www.britannica.com/biography/Pee-Wee-Russell

where Reader View shows the text from:

    https://www.britannica.com/art/clarinet

(which is linked inside).

I am using Firefox 134.0 on MacOS (Sequoia 15.2)

Asked by gidiav 4 weeks ago

Answered by jonzn4SUSE 4 weeks ago

Keep getting logged out

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache. Is there a possible fix in the works for this is… (read more)

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache.

Is there a possible fix in the works for this issue?

Asked by hebertbrian968 6 days ago

Last reply by hebertbrian968 5 days ago

When we are getting dates and time in history like Chrome? Random months and in those months, no days, no dates makes Firefox outdated.

When we are getting dates and time in history like Chrome? Random months and in those months, no days, no dates makes Firefox outdated. Is Firefox not growing or everyth… (read more)

When we are getting dates and time in history like Chrome? Random months and in those months, no days, no dates makes Firefox outdated.

Is Firefox not growing or everything needs to be highlighted? I have never highlighted anything to chrome yet it has done things that are worth it.

Asked by Net_Hunter_90s 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Recovering Bookmarks

I had a issue with my Dell laptop, when it was resolved It had deleted Firefox. They created a new one, but the bookmarks are gone. I have looked at the information on re… (read more)

I had a issue with my Dell laptop, when it was resolved It had deleted Firefox. They created a new one, but the bookmarks are gone. I have looked at the information on recovering Bookmarks, but still cannot recover my bookmarks.

Can I get help on this issue?

Thanks,

Riley

Asked by rvcanada 4 weeks ago

Last reply by TechHorse 3 weeks ago

Only some videos play without audio, only in Firefox

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, ye… (read more)

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, yet the same videos play with audio when using edge as a comparison. Most (if not all) of these videos did play with audio in Firefox prior to this reinstall.

Firstly, I'm pretty sure this is not a windows sound mixer issue since many videos on the same page and tab play back with audio just fine in Firefox. The same goes for it not relating to the Firefox setting 'Speaker selection', under (burger) > settings > privacy & security > Permissions because videos of different formats (or using different players) on the same page play back audio fine. The tab is not muted. Again, some videos on the same browser tab play audio fine; some of a particular format or player only play the video, while missing the audio (and where Edge plays the same video with audio).

Another common and potentially relevant issue I've seen is that, this being a 'Windows 11 N" install, it was initially missing the settings > system > optional features > Media feature pack, but that is now something I've successfully added. I should add that windows did report problems when I initially tried to add the media feature pack but, after a very long delay, it eventually appeared to succeed when I ran a couple of DISM incantations that I think ended with - "dism /online /add-capability /capabilityname:Media.MediaFeaturePack~~~~0.0.1.0"

I have the 'Play DRM-controlled content' setting enabled.

Comparing the Firefox vs Edge video playback on this video test page - https://tools.woolyss.com/html5-audio-video-tester/ I get the following results (don't know how to get it formatted/aligned correctly, sorry) -

                           FF vid    FF audio    Edge vid    Edge audio
av1-opus-sita.webm          Works     Works       Works       Works
vp9-vorbis-spring.webm      Works     Works       Works       Works
vp8-vorbis-sintel.webm      Works     Works       Works       Works
avc-aac-nerdist-friends.mp4 Works     MISSING     Works       Works
avc-aac-big-buck-bunny.m4v  Works     MISSING     Works       Works
avc-mp3-sita.mov            Works     Works       Works       Works

And perhaps also relevant is that there's also a difference in the audio-only samples further down the table on the same page -

                   FF audio   Edge audio
audio-sample.mp3    Works      Works
audio-sample.weba   Works      Works
audio-sample.ogg    Works      Works
audio-sample.opus   Works      Works
audio-sample.flac   Works      Works
audio-sample.wav    Works      Works
audio-sample.m4a    FAILS      Works
ac192.mp3           Works      Works
spoonradio-hd.aac   FAILS      Works
audio.opus          Works      Works

Also, every 'v.redd.it' / reddit-video-player video plays the video fine but has no sound when using Firefox but plays both sound and video fine with Edge. Here's one for example - https://old.reddit.com/r/funny/comments/1i7y1nr/rock_paper_scissors/

I've seen lots of similar (but not identical) issues on Firefox video with no audio problems with suggestions a few things to try. In addition to what I've already mentioned above, I've tried the following without success -

- Restarting Windows - Restarting Firefox - Restarting Firefox with addons/extensions disabled - 'about:support' > Refresh Firefox - 'about:support' > Clear startup cache - (hamburger) > more tools > task manager > (click the little profile icon for the page playing the video) - I've checked the settings suggested here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#w_check-some-firefox-settings

I realise it may be possible to side-step this problem by flailing around with more drastic work-arounds like trying a clean re-install of Windows or a full uninstall and clean of Firefox, but that doesn't really help figure out the problem, which leaves the possibility it could easily happen again to me or others when it might be something that can be more properly fixed or guarded against in Firefox itself, so I hope someone can suggest what might be done to home in on identifying the cause of the problem and so learn whether a more precise fix can be employed.

Asked by Ernie_Gurney 2 weeks ago

Last reply by Ernie_Gurney 8 hours ago

Pdfs won't open when using Firefox

I am an academic. I use Canvas. When I am in Canvas and I try to open a document in it from Firefox, what I get are solid black pages. I do not have this problem with Can… (read more)

I am an academic. I use Canvas. When I am in Canvas and I try to open a document in it from Firefox, what I get are solid black pages. I do not have this problem with Canvas in Chrome or in Edge. I really don't want to use those Browsers. I actually have this problem with every PDF I try to open from all sites. This is a recent problem. But if I cannot correct it, I will have to use other Browsers.

E. Wray Bryant, Ph.D. [edited email from community support forum]

Asked by wbryant 4 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Why Firefox lacks having right click option (context menu) for multiple search engines like Chrome (Chromium browsers) and Edge has somewhat "Chrome-like omnibar in Mozilla Firefox"?

Why Firefox lacks having right click option (context menu) for multiple search engines like Chrome (Chromium browsers) and Edge has somewhat "Chrome-like omnibar in Mozil… (read more)

Why Firefox lacks having right click option (context menu) for multiple search engines like Chrome (Chromium browsers) and Edge has somewhat "Chrome-like omnibar in Mozilla Firefox"?

If I am using a certain search engine as default but don't use it all the time or want to use another without changing the default search engine or want to search a term or sentence via any search engine, then Firefox has no such option or addons (yes, checked thoroughly for latter).

Opera has from day one, Vivaldi also has it, Chrome allows it via extensions, Edge does via addons, Brave as chrome does via addons, Naver Whale (South Korean browser, underrated, seriously) has options to put more than 1 search engine for search results.

Adding images below for reference.

Why Firefox is seriously so old and outdated and nowhere close to standards of 2024 and 2025?

Somebody made a post 10 years ago around 2014 🤯🤯🤯 and Firefox, as usual went their way as they are doing now.

https://connect.mozilla.org/t5/ideas/why-firefox-lacks-having-right-click-option-context-menu-for/idi-p/81175

https://superuser.com/questions/776139/chrome-like-omnibar-in-mozilla-firefox

https://www.reddit.com/r/firefox/comments/vpffu/can_i_get_something_like_chromes_omnibar_for_ff/?rdt=48216

https://chromewebstore.google.com/detail/search-with-duckduckgo/amkahembcklobdkoaaepgfpmdnobmdkh

https://chromewebstore.google.com/detail/Brave%20Search/jojedekgcncccnjhilimdojbfnfamkda

https://chromewebstore.google.com/detail/duckduckgo-search-context/fepjgbgflmnaieiodmkkclhjfihdhoid

Asked by Net_Hunter_90s 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Captcha

For some time now I have not been able to access any website secured with Captcha verification. My browser doesn't recognize that I'm a human and keeps going back to squa… (read more)

For some time now I have not been able to access any website secured with Captcha verification. My browser doesn't recognize that I'm a human and keeps going back to square one. Importantly: this problem does not occur in other browsers. However, I would prefer to stay with Mozilla, so it will be nice if something can be done with it. I didn't change any settings, I didn't change hardware, I didn't reinstall Mozilla, so that's not the problem. I've looked through my security settings and don't see anything that would help in this case. Especially since these are websites that I had previously accessed and logged in without any problems.

Asked by alicja.b.kolanska 4 days ago

Last reply by NoahSUMO 3 days ago