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Hi, my Firefox on my iPhone was updated on the latest version (116.0), and upon opening it after the update, I realized all of my open tabs were completely gone! This includes the private browsing tabs, which typically persisted from opening to opening of Firefox. Every tab, both normal and private browsing, is now gone. How can I restore them? I've *never* had any issues with any prior Firefox iOS update before!

This is critical to me; thank you for your help in any way, whether that be it through my synced account (which also lost the open tabs, from what I can see) and/or anything else.

Hello, I recently tried to create an account to sync everything in firefox on my phone, but after a few attempts the account page just wouldn't load, so I decided to update the app because it was quite some time ago since I last updated it.

But right after the update, everything's gone: bookmarks, history, tabs. I was brought to a getting started page like I never installed firefox. I checked the bookmarks/history options but nothing was there. Shouldn't the app preserve its existing data even after an update? Any help will be greatly appreciated. Thanks.

So I just redid my phone today just to get a new fresh start again and before I redid it, my phone and Firefox were synced with my account. I had over 99 tabs saved....I have none that I can seem to find now....

(sorry for my bad English) I delete and again install Firefox, and after this if I open tabs (Youtube, etc) and close browser, tabs doesn't restore and showing default 1 search tab Firefox. Setting to restore tabs enabled, but not working, lile a method with about:setting. I will be grateful for help.

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work that is for to reopen all tabs again. Why does that happen?

Hi - after deleting then reinstalling Firefox on my ipad I found that all my bookmarks had disappeared. I’ve tried re-syncing bookmarks to no avail, and tried to follow instructions to find my profile (‘about:profiles’, enter) but just reverts back to the same page so can’t progress, tried settings/troubleshooting but no sign of my profile folder let alone ‘Application Basics’. Are my bookmarks permanently gone? Any advice would be much appreciated (I should say I’m not the most computer literate so very probably there’s something I’m not doing right!) - many thanks, Cheryl.

I want to know why Firefox on my laptop just updated itself against my settings to ask first. I did not change the settings the settings were not changed by anybody else nobody else uses that computer but me. Firefox did it and I don't know how they did it or why but I need to know why and how because I lost all my passwords everything's gone. I need to know how I can get all my saved passwords back that were in my Firefox passwords manager. I would appreciate any help that anybody can give me and if you know what's the CEO of Firefox phone number is give that to me cuz I sure like to give him a call right now.

Seriously, this is 2024 not 2004. Fuck your message board help system that offers no help to a problem of lost data. No way to get live help. Then, logging in to ask for help forces you through all these pages that route you away from where you're trying to get help.

Nothing about this process is use intuitive and it's certainly not helpful.

I regret coming back to Firefox. Fuck you for losing my data you pos devs.

Ever since I updated the app, all of my tabs keep disappearing when I close the app. I’ve kept a lot of tabs on my Firefox app, and it’s very upsetting that I keep losing the tabs that I need. Is there any fix?

Previous update to current Firefox update v128.2, all the synced tabs on the iPad have disappeared.

Was this a known bug?

Can Mozilla support help to retrieve from backend servers and restore if possible?

I recently updated the Firefox app on my iPhone through the App Store. When I re-opened the app all my previous (many) tabs were closed. There’s no option to restore the session and while I still have history of “closed tabs” it doesn’t actually show the tabs the were closed as a result of the update, just the tabs I had closed before the update occurred. Since I’ve had some tabs open for a long time and I open and close tabs very often looking through my entire history isn’t a very viable solution. Is there some other way to restore my previous session like there is in browser?

I’ve never had an issue like this before on my laptop/windows. Thank you for your help.