Showing questions tagged:

I can't connect to email from Bolivia

Here's what I see: This is a very specific server. We tried connecting to your servers from various IP addresses, but all connection attempts were rejected with error mes… (read more)

Here's what I see: This is a very specific server. We tried connecting to your servers from various IP addresses, but all connection attempts were rejected with error messages similar to the one you sent me. I get the impression that you need to contact them to ask them to accept connections from the IP addresses to which emails are to be sent. I suggest contacting your point of contact at this domain through other means, whether by phone, WhatsApp, or another email address they receive—perhaps one from Germany—and asking your provider to adjust the settings so that emails sent from the IP address 148.251.119.178 are accepted. You can point out that our server is legitimate, does not send spam, is not on any blacklists, and uses all protocols for validating email delivery, including SPF, DKIM, and DMARC.

This email address cannot send me emails because they keep getting bounced back to the sender. All other email addresses work, just this one doesn't.

Solved 1 11

Opening Youtube without a search

I used to be able to right click on the search drop down menu and open YouTube without typing anything. Now it requires a search. A minor inconvenience I know, but all t… (read more)

I used to be able to right click on the search drop down menu and open YouTube without typing anything. Now it requires a search. A minor inconvenience I know, but all the same.


Thanks

Solved 1 39

get vpn icon

how do do I get the VPN icon back as it does not exist on the toolbar and is not present in the settings for the toolbar ?

Solved 7 1 93

I had like 60 tabs on today, and I mistakenly turned off firefox, all disapperead, cannot bring them back on

Hi. I have all the automatic opening of the last session turned on. So for the last two months, when I fired up my PC, all the tabs came back on. That is, until today! Be… (read more)

Hi. I have all the automatic opening of the last session turned on. So for the last two months, when I fired up my PC, all the tabs came back on. That is, until today!

Because I mistakenly clicked "X" when I had private browsing on in other window.

This created error that resulted in blank screen coming in... All my tabs are gone, and they are not in the recent history. How can I bring them back on"? they were just there not 10 minutes ago.

Solved 2 50

where are "Add To Dictionary" entries saved

Hi, During spellcheck, the option to accept a flagged misspelling using the "Add To Dictionary" appears in the menu. Where are these entries stored? If they are editable … (read more)

Hi, During spellcheck, the option to accept a flagged misspelling using the "Add To Dictionary" appears in the menu. Where are these entries stored? If they are editable I'd like to fix an occasional error. In addition, I'd like to keep a copy of my own additions that can be dropped into a fresh Firefox install.

Solved 1 55

Updated Firefox 149 ignores startup homepage GPO settings

I have a GPO policy that sets Homepage for startup to open specific URL, and now it just stopped working after last update to version 149, instead i get standard FF start… (read more)

I have a GPO policy that sets Homepage for startup to open specific URL, and now it just stopped working after last update to version 149, instead i get standard FF startpage.

- tried updating .admx templates to the newest version

- about:policies shows correctly that GPO is enforced

Everything checks out but somehow it is not working anymore. Someone with similar problem?

Solved 1 67

Video Download Helper no longer works with YouTube since update on 04 March, 2026 (but still works with Instagram)

Hello! I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It do… (read more)

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Solved 3 7 3698

Question - new Firefox built in VPN

Regarding the new built in Firefox VPN. If I have Tabs open and Enable the VPN on a New Tab, does it then affect all previously opened Tabs, only the New Tab, only the Ne… (read more)

Regarding the new built in Firefox VPN. If I have Tabs open and Enable the VPN on a New Tab, does it then affect all previously opened Tabs, only the New Tab, only the New Tab and Tabs opened after that initial New Tab, or ? Also, is there a Meter Display or similar so I know how much of the 50GB VPN allotment has been used or is remaining ? Thank you, very kindly ...-- J V

Solved 4 85

The new setting for selecting a search engine in the search box very inconvenient.

The latest version of Firefox appears to have updated a setting: When selecting a custom search engine in the address bar or search box, you now need to click the mouse t… (read more)

The latest version of Firefox appears to have updated a setting: When selecting a custom search engine in the address bar or search box, you now need to click the mouse three times (click the dropdown button on the left side of the box - select search engine - search); previously, after entering search terms in the search box, you only needed to move the mouse icon below the box to automatically display all search engines, and then click the desired engine to search directly, thus completing the search with just one click.

The old setting was very convenient; while the new setting forces me to click several times every time I want to search for a term in the search bar.

I hope the support team will address and improve this issue.

Solved 7 1 86

Why does part of my page auto translate to spanish?

I am currently in Spain, when connected to certain network parts of my page are auto translated to Spanish, even tho the whole page is usually in a different language and… (read more)

I am currently in Spain, when connected to certain network parts of my page are auto translated to Spanish, even tho the whole page is usually in a different language and all of my settings are set to "English" I cannot find a way to change this specific setting as it seems to be linked to the provider of internet service directly?

Solved 3 46

Mémoires cache Mozilla

Hi Je suis utilisateur donateur Mozilla et Thunderbird. Comment vider les mémoires cache automatiquement en quittant MOZILLA sous WIN11 ? (sans faire Param/Vie privée et… (read more)

Hi Je suis utilisateur donateur Mozilla et Thunderbird.

Comment vider les mémoires cache automatiquement en quittant MOZILLA sous WIN11 ?

(sans faire Param/Vie privée et sécurité/ Effacer Tout Historique et vérification avec about:cache)

Best regards

Solved 3 51

no prompt for build in vpn switch on

Hi there, I'm on the 149 download from Firefox, but I didn't get the prompt to switch on the build in VPN. Is it not rolled out in Australia yet? Hope to hear from you. W… (read more)

Hi there, I'm on the 149 download from Firefox, but I didn't get the prompt to switch on the build in VPN. Is it not rolled out in Australia yet? Hope to hear from you. Warm regards, Nicola

Solved 2 40

Search box shortcuts gone since update

Hi, since the new update the shortcuts/search buttons on the smaller search box (desktop, windows) are gone, and I can't figure out how to get them back, nor can I find a… (read more)

Hi, since the new update the shortcuts/search buttons on the smaller search box (desktop, windows) are gone, and I can't figure out how to get them back, nor can I find anyone asking about the same issue so far. It's happened on every device that's gotten the update. I added a screenshot so you know what I mean. There were always shortcut buttons under the textbox, so I can quickly search in google maps or wikipedia etc. but now there's only the dropdown menu. on the left. I used those buttons a lot so I definitely want those back! Thanks

Solved 1 41