All Products Support Forum

I have the problem with firefox AND edge, that when I want to log into my router, via 192.168.8.1, I receive message that an error has occurred or that it is not secure.

How do I avoid these messages? I have made rules in my Bitdefender to allow it, but still it does not work. Any suggestions how to be able to log into my router, is welcomed.

Best regards Stones.

In Swedish: Anslutningen misslyckades

Ett fel uppstod under anslutning till 192.168.8.1.

   Webbplatsen kan tillfälligt vara nere eller upptagen. Försök igen om en stund.
   Om du inte kan öppna sidor, kontrollera datorns nätverksanslutning.
   Om datorn eller nätverket skyddas av en brandvägg eller proxy, kontrollera att Firefox har tillstånd att ansluta till webben.

I'm running version 102 of Firefox on Windows 11 Home version 21H2 OS build 22000.739 and can no longer log into my investment account at ally.com. Right after I key in my username and password, I get the following error. I can use Microsoft Edge and Brave browsers to successfully log in to my account but I only use Firefox.

The last time I successfully signed into my Ally Invest account using Firefox was probably a few weeks ago but I'm not sure of the date. I have attached a picture of the error I receive from Ally.

Thanks,

Gary Siwicki

Discord hyperlinks will no longer open when Firefox Developer Edition is selected as my default browser. They open fine in both Firefox, Microsoft Edge, and Google Chrome when selected as Windows 11's default browser. When selecting my default browser it would show 2 instances of Firefox Dev but after uninstalling then reinstalling it there is only one instance in the default app list. I'm not really sure where to go from here. Maybe this is an issue with the latest version of Dev Edition or is this an issue with my Windows?

Thanks

I reset the laptop and lost the bookmarks. It originally reset to Edge but I downloaded Firefox. I have gone to the square of horizontal lines, clicked on Bookmarks, Manage Bookmarks, Import and Backup, Restore. The only date that shows is today's date. What else can I try?

Hi everybody, I never cleared my browsing history so far, because I often need to know which websites I already visited when I perform a research on Google. Having the previously visited URLs shown in a different colour is useful for my work.

However, I am wondering whether this huge amount of data could affect the browser speed and memory usage. More specifically, I have a few questions:

1) Out of curiosity, in which file of Firefox installation folder the history is saved, and where can I find it? 2) Do you think it is possible to clear ALL the browsing history, except for one specific URL? 3) Could a cluttered browsing history file affect negatively my browser performance?

Many thanks in advance for your help, Elisa

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them back in the exceptions. Is there a way to fix this problem?

Hello! Hoping someone can help with this new (to me) issue. I've searched and can't seem to find any articles/threads.

When I open the wifi menu on my laptop, I also see a media player featuring a video I watched three days ago (image attached). I've used my computer several times since then and didn't notice it. It also doesn't appear to be functional, as when I click play, nothing happens.

Is there a setting I'm missing to get this to go away and to prevent it from coming back again?

Thanks in advance!

Im not sure why it is happening but everytime I print out a document, it is printing FIREFOX on the top of the left hand side of the page and ABOUT BLANK on the right.

I have to print out lots of documents and this does not look professional.

Can anyone tell me what I have to do to stop this.

Many thanks

I try to log in into sync on fresh new laptop after downloading browser, so it has no extensions. It is stuck on login page with 'working' on login endlessly. It shows following error in the console:

Working… instrument.js:109:42

   v instrument.js:109
   error logger.js:69
   captureError error-utils.js:63
   logError base.js:786
   O base.js:80
   Underscore 2
   _workingTimeout notify_delayed_request.js:21
   i timer-mixin.js:29
   s helpers.js:74

Response not received for: fxaccounts:can_link_account instrument.js:109:42

   v instrument.js:109
   error logger.js:72
   timeout duplex.js:35
   s helpers.js:74

refreshing and reinstalling did no good, and older pc on the same network logs in to sync perfectly.

Please help me! Last week, was the victim of a computer scam. I called the 888# pop-up on screen. Looked so real w/MS logo and MS defender logo. I stupidly gave my IP address, name, cellphone #, (which I reported to MS fraud division and the FBI). (I installed a VPN, after the fact.) I can't believe I was so taken in by this guy.

  I went to my bank in person and gave them my new email address.  I tried to log in to my online banking today. Message "Secure Connection Failed. You are not securely connection to this site.Your connection to this site is not private. Information you submit could be viewed by others (like passwords, messages, credit cards, etc.) "
Now, I'm terrified that this scammer has access to my computer.
I'm afraid to access my online banking. He may even have access to my other online accounts, such as my cable, retail stores, etc. where I changed my email addresses and passwords.
Even if I can get "securely connected" how do I know I'm safe from these guys who have my IP address?
 What can I do?  Can someone please help me? Or make a suggestion as to where I can go to resolve this (if possible?
 Thank you so much.

I'm working on a new computer, as my work laptop is being upgraded to Windows 11. In the meantime, I have logged into Firefox, but none of the login info that I had previously saved is available. I can still see it on my mobile browser, but not on this new laptop.

Am I just missing a step?

When using 365 Outlook, I was sending message to Notes 365. It was working yesterday, but is failing today. I get the message noted below:

"We're sorry. We couldn't fetch your notebook. Please try again later. Details Error: The operation is insecure.Date: 2022-06-30T20:50:27.878ZSession ID: 0b74e553-3b1a-4c21-be65-b0f493b11951"

I was able to Edge to get it to work - but want to use Mozzilla...

Whenever I try to full screen a video the first time I open the browser, the video will not completely fill the screen. It only happens on firefox and the first time I open the browser. I thought it was my extensions but it was not that. A thread was created on reddit describing the problem I have. I have linked it here. https://www.reddit.com/r/firefox/comments/rhwuvz/firefox_full_screen_on_win11_always_leaves_some/ I tried to change themes and that also did not work. Not sure what the problem is. Please help.

Hello,

I've recently encountered a curious issue with my Firefox browser (Firefox version 102.0, Windows 11 Insider Preview 10.0.25145.1011). At seemingly random times it will freeze for between two and five minutes (roughly). UI elements become completely unresponsive and the cursor does not update when moving over the browser window. The window will not minimize. Yet, Windows Task Manager does not report the application as being unresponsive. While never a common problem, any freezes in the past would eventually cause the Windows Task Manager to identify it as unresponsive.

I have disabled "recommended performance settings" and hardware acceleration to no avail. Everything seems perfectly normal immediately before and after the freezes, and I've yet to identify how I can trigger them. I do not recall having made any changes to my browser before the freezes started occurring, though multiple Windows updates have taken place since then. If I'm too impatient to wait I will end the Firefox processes via Windows Task Manager and restart it so I can return to my tabs without having cookies deleted. I have 13 plugins mainly covering privacy/security concerns. Is there some sort of debug tool I can engage to see what's occupying Firefox while it's frozen? I've just found the Firefox Task Manager, and will see if it can offer any additional information during/after the freezes.

Thanks, Logan

When attempting to access site for US Post Office, usps.com, this comes up: Reference:176767331483942761601719542674070181865220034968299102359

Hi guys. I'm on a Lenovo laptop, using Windows 11. Was NOT experiencing this issue (or any other issues) till today. That is, I've been able to download PDFs attached to Yahoo email for years, including recently (till today).

Trying to get Firefox to be DEFAULT instead of MS Edge, I changed some 'Apps associated with File Types', selecting Firefox as default for all file types that seemed appropriate, BUT, this issue then began.

Feeling I went too far, and should go step at a time, I reset All File Type settings back to default (MS recommended settings). Still can't open attached PDFs. I tried an Excel attachment and it opened fine.

Error I get is: "Firefox Can’t Open This Page To protect your security, dl-mail.ymail.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window."

The emails I used to recreate the error, were sending an email to myself, and attaching a PDF.

Other things I tried: I used Firefox with gmail email and the PDF attachment downloaded fine. I used MS Edge with Yahoo email and PDF attachment downloaded fine. Also, btw, CAN view a PDF attachment with Yahoo email. Just now download.

I CAN "open it in a new window" as the error suggests, than print to PDF, but don't want to live the rest of my life doing that.

Thanks in advance for any help that can be offered!!

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycroftproject.com/ for no apparent reason. We are talking about OpenSearch standard and Sherlock.

As of now, the search results on https://support.mozilla.org are either archived or unanswered. Please work on the ranking of search results so users can see

• when a thread has been started / last updated
• which answer is actually solving the problem or at least linking to the correct statement of the developers concerning the topic.