All Products Support Forum

I've attach screenshots to better describe my issue. The google ads file show the page I want to open. Google ads result file is what happens when I click it to open it. This is on my home computer, but I don't have this issue on my work computer (both using Firefox). There is obviously a setting on my home computer keeping my from opening these google search ads and I can't seem to find it. Can you help? Thanks, Glenn

'I use Sugar house to place my bets on sports games. They have a location software that was working with fire fox but within the last few days it has stopped working. I contacted them and they said it was your browser that was causing the problem. They suggested I use chrome which I do not want to do. Any ideas?

Hi there! Been using Firefox for more than 10 years and yesterday it started to work very slowly. I tried refreshing and restarting the computer but the problem persisted. I look at task manager and it was using 90% of my computer's memory. Naturally I looked online and tried using Firefox in Troubleshoot mode. This resolved the issue so I refreshed Firefox and disabled every add-on only to find that the problem was still there. It seems that some tabs are using too much memory almost instantly. For example, I had gmail open and it used 2gb in 1 minute.

I'm attaching some screenshots and files that may work. Would love to know how to resolve this!

Draftkings uses Geocomply to verify location in Oregon. A few days ago all attempted logins began to fail due to firefox not recognizing this app when Draftkings website initiated location verification. It has not worked since in Firefox. Just tried Edge browser and it works fine there. I have checked all settings, been thru multiple tutorials and still, Draftkings website asks me to download and install this app, which is obviously installed and working already since Edge used it. I can see the app in my list but its become obvious firefox can't. Help

Unable to download jpg file complete. Get error message and image down will have .part after filename.jpg. DeepDreamGenerator.com site from user 'file manager' view. Can download ok if I right click image to show in new tab. Cannot find adblocker to disable which was DDG Team suggested was happening. I can download from file view in MS browser. Problem started after latest update.

When on youtube or any video website, when I click the PiP button on the side of the video, instead of having the video popup on the screen I have a new windows (only visible in the windows taskbar) which is invisible.

If I try to hover the (empty) preview in windows, it should hide everything else and show the window, but nothing happens as if the popup create a window but stops in the middle.

I tried with Firefox (v107.0 64-bit) and Firefox dev edition (v108.0b6 64-bit), same problem. I tried disabling every addon/theme, same problem. I tried disabling hardware acceleration, same problem. I tried Troubleshoot mode, works correctly.

Before re-installing Windows it worked normally. What could be the problem ?

When I send an email to sjbeachman@comcast.net it seems to redirect to stephen.jacobs@freedomboatclub.us I then get this message: Delivery to the following recipients failed permanently: Reason: Permanent Error

The recipient, Steve Jacobs is receiving emails just fine on the comcast.net, and never had a forwarding to the freedomboatclub. How can I fix this? Thank you, Mary Jo this is happening on my mjcamagna@gmail.com address

sent message - my bookmarks profile corrupted Firefox launching. the advise launch Firefox do this. yea could not launch Houston there is a problem. so i used revo uninstaller to get rid of Mozilla - not a solution. there are hidden files. delete all hidden files - you boot into plain vanilla Firefox then follow the instructions

I have a surface PC that is trying to do a Firefox software update from inside Firefox browser settings. My router Threat Prevention is blocking it. It says that surface pc is doing "JA3 Hash - Possible Malware - Fake Firefox Font Update" and the pc is SENDING something to 20.42.73.27 (which looks like a Microsoft IP).

Is this normal? That the firefox update is sending packet to Microsoft during that process? Shall I tell the router to allow this traffic?

Extra home page appears every time I click to open a .pdf from Microsoft NAV. It downloads the file (does not open it) but it opens a new home page to do this. I have to always delete this. The download is on the already open home page. How do I stop it from opening another home page every time I try to open one of these .pdf files from another application?

My firefox settings resets every time I open the browser. I don't have my wanted default page, the theme is back in white, and all my privacy settings are back to default. Do I have to save my settings somewhere?

Hi,

I have tried everything and NOTHING is working, I desperately need to fix this...I have things set to store 25+ sessions in case I need to reopen those windows. Normally, I log in, and then access "More tools" and in the drop down, Library>History but I get nothing if I attempt to find "Recently Closed Tabs" and "Recently Closed Windows"; sporadically, "Recently Closed Tabs" will show up, but I cannot get "Recently Closed Windows"...this JUST started happening tonight...please help me, I desperately need to be able to make this work! Thank you for any help you can provide.

I use to have Firefox setup to always show twitch channels in English speaking only, but I recently reset Firefox and now I cannot seem to find out how to get the twitch channels to only show English speaking people. This was not a twitch thing, as I only changed Firefox. the word English always showed up right under the picture of a group of channels. as the picture shows I now have all the different languages in the same window and I have to type the word English in every time I run the browser which is multiple times a day.

This is not the setting (See 2nd picture of that area) that you see in settings for Firefox, as I have tried that and it does not change it.

How do I set this up again? I cannot find the setting for this anywhere on Firefox or Twitch.

Bob

I can't figure out how to install Firefox on Windows 11. Their link gets me to APPS in Setting but from there I'm lost. I can't find in APPS where to allow for apps from third parties. I think MS does this on purpose.

Hello everyone,

I'm currently logged into my Firefox account, however, I can't remember its password. If I reset the password I lose all 245 of my saved logins. I want to reset the password so that I actually remember it. If ever I get logged out on this laptop, or change laptop, I'll lose all 245 of my logins. What do I doooooooooooooooooooooo?

Hi I have switched from MS Edge to FireFox (Running Windows 11 latest & updated etc.) due to it not being Chrome based and the upcoming stopping of AdBlocker on Chrome based browsers. This morning suddenly whenever I try to pop-out the reply window or right click and get a translation I am being told to disable my adblocker! In frustration (I am English and speak Spanish, reasonably, but also like to get a translation) I turned off AdBlocker and restarted, but no change Gmail is still saying I have AdBlocker and to turn it off. Anyone have any ideas on how to get round this necessary evil of GMail without changing all my email addresses....? Cheers Mike

I go to a document on a webpage on the internet. I select the "print" button and the "Print" window opens. I select to print one copy of one page and press "Print". My printer starts printing and out comes several pages with unreadable characters at the top of the page with the rest of the page blank. Then several black pages come out of the printer. I have to turn the power off on the printer to get it to stop.

I contacted Hewlett Packard and they said the printer was operating normally and the problem was with the browser.

Please help. RollsPhantom