All Products Support Forum

Some time ago, my colour scheme in Firefox changed. I spent hours getting it back to what I wanted. Recently, following a PC restart it happened again, now I can't recover my original Theme. Worse, 2 website's, ASDA & Tesco have changed colour to purple making it very difficult for my wife to read. It makes no difference to these websites whichever theme I set. When I open the same websites on Google Chrome, they appear normally. I have used Firefox for many years but now it gets ever more complicated making it more difficult to use. Often, if I need to update anything financial with suppliers, it fails to do so, then I have to switch to Google Chrome which works without any problems.

PS I tried to add images both by word doc. & PDF but clicking the 'Browse' button below could not find them in my explorer, they are there.

How do i change from the back back ground on bookmarks, and neither a black page when changing sites please this is due to an update, that I always have trusted, that i did tonight. i do not like it

Firefox update has changed my background colour without my permission and due to failing eyesight I can barely read anything. I have tried to change the background colour as per instructions but it will not revert to my original setting

Hey! Years to years have passed but Firefox still missing to adapt some modern authentication. Other browser already support fingerprint authentication but, i don't know why firefox is not adapting the security?

Please add a feature so that Primary Password start unlocking using fingerprint authentication.

https://support.mozilla.org/en-US/questions/1339429#question-reply (archived)

How can I get a suitable 6-digit authentication code to use in browsers on Windows 10?

Codes provided by neither of the authentication app's on my phone (Google and Microsoft) work.

I have tried several times to get this to work i have reinstalled Firefox i have disabled my Norton anti virus disabled all extensions but i keep getting this also have tried reaching out to Comcast this is what i get:Access Denied You don't have permission to access "http://www.kroger.com/" on this server.

Reference #18.3539c917.1642620374.3e6b9278

When opening new tabs, sometimes they just stay blank and do not work. You can refresh the blank tab or enter another thing in the search bar or website bar and it will still not work. I have to keep opening tabs until I can get one to work. It is really annoying and if it doesn't get fixed I will have to change to a different browser. I have tried resetting firefox and debugging it.

Win 10. Using FF 96.0. My entire tab row shifts back and forth very rapidly. This has been happening continuously for the past several versions of FF. Condition is also worsens somewhat when I move the mouse. Occasionally, closing a particular tab stops this action but I cannot determine which type of tab does this. This is driving me crazy. Please HELP!! (Is there some way I can send a video from my iphone?)

HI After using Chrom for num of years I have now reverted (upgarded!?) for Firefox. However what's casuing me to regret my decision is the layout og Gmail in the browswer. Most of the labels and text are surround by a white Highlight or box which looks ugly. I have exhauste dverything I know to get the text to look like Gmail in Chrome with no success. See attached screen shot of comparison. Could you please give some idea so That I can stay with Firefox Kind regards Chris

SINCE THIS DOESN'T HAPPEN WHEN I SIGN INTO MY LIVE.COM EMAIL WHEN I USE EDGE, MICROSOFT SAYS THAT THIS IS A FIREFOX PROBLEM. MAYBE!

AFTER I ENTER MY LOGIN PASSWORD TO GET INTO MY LIVE.COM EMAIL, I AM RE-DIRECTED TO A WINDOW THAT ASKS IF I WANT TO STAY SIGNED IN (KEEP ME SIGNED IN). THE 2 CHOICES AVAILABLE ARE "NO" AND "DON'T SHOW THIS WINDOW AGAIN". NEITHER OF THESE 2 BUTTONS WORK AS I KEEP GETTING THEM EVERY TIME I LOG INTO MY EMAIL.
ONE THING I HAVE NOTED IS THAT IF I GO BACK 1 PAGE FROM THE "KMSI" PAGE, THIS OFTEN TAKES ME TO MY LIVE.COM EMAIL INBOX. THIS MAKES ME THINK THAT I AM BEING RE-DIRECTED TO THE "KMSI" PAGE! AS STATED EARLIER MS SAYS THIS IS A FIREFOX PROBLEM BECAUSE WHEN I LOG IN USING EDGE, THE BUTTONS WORK AND THE "KMSI" WINDOW DOESN'T RE-APPEAR!

THIS HAS BEEN GOING ON/OFF SINCE 11/18 AND HAVE BEEN TRYING TO GET MICROSOFT TO FIX THE PROBLEM SINCE THEN. ANY HELP IS GREATLY APPRECIATED! SINCERELY, D

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this]

The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

Apart from compatibility.ini I can see two extensions*, namely extension-preferences.json and extensions.json. Is that correct?

Now I'm supposed to delete those three files. And here comes my question:

What does New files will be created when required. mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

Updated web browsing. Generally, tabs don't have a clearly defined visible outline. Bookmarks, too much space between rows, so e.g. less bookmarks are visible - have to scroll down to find. Make firefox easier to use, not harder. Need to have defined contrast on the page for each process or thing that you're doing e.g. buttons, lines, whatrever should have a clear contrast so you can see quickly. Time should be spent doing what it is you're doing, not spent trying to see firefox properly etc.

Hello all, Yesterday I tried to add another website to the rows of shortcuts. As usual I entered the Title, the website url and another url for the custom image location(optional)

However, this time after clicking the Preview button it does display an image, BUT after clicking the Save button it does not display the thumbnail image on the actual tile.

I tried it now with several different websites and NONE are displaying the images. I do have three rows of shortcut tiles with websites that DO display the thumbnail image but those are all from a few weeks back.

Why is this suddenly not working correctly any more??

I was trying to disable GMX email add-on which seems to be embedded permanently. I have found about every place on my desktop and on Firefox to no avail. Their page keeps coming up as the browser window. In the process, I have lost access to my Firefox browser window. I have followed all the instructions given (btw: Microsoft no longer has the "install any" notation shown on your sample App setting screen). Still no browser screen appearing even though the Firefox is on the preference list both on your site and MS app site. All the browswer files seem to be located under Setting: Applications: Firefox. So I have browser search ability right now without reloading Edge or ???. Your thoughts please. Carolyn Tompkins [email removed from public]

Hello,

I have a problem with opening 2 or 3 websites. I get an error message which is basically the same as if the page did not exist. It does exist though. I tried a different browser and there it works. I also created a new Firefox profile and I can access the sites without issues this way. So the problem must be with my original standard profile. Can you suggest me how to fix this? I already selected these specific websites and had Firefox forget about them in my browsing history, but sadly this does not solve the issue. They are still unavailable.

I don't mind losing pretty much everything attached to this profile in order to solve the issue and be able to open the sites again. Saved logins would be cool to keep, but I can sacrifice those too if there is no other option. The only exception is my browsing history. I do need that one and cant afford to lose it, which is why I do not simply switch over to a new profile. Of course if there is a way to export my entire history to another new profile, then I'd happily take this path too. Just no idea how. Thanks for reading! I hope all is clear, I am not an English native speaker.

I have Firefox 96.0.1 and Windows 11.

Most of the others topics apply here.You override preferences and other serivices to install updates I don't want or need and more -- Firefox now wants ALL of your personal information, which iif you don't comply, creates conflicts with every other program. I just bought this lapper a year ago and already had to reinstall WIn 10 twice. I am one inch away from going with Google Chrome, which is just as bad but at least doesn't conflict with Windows, which is equally as invasive and worthless. I'm not a brain surgeon able to digest your "tools" in developer-ese. Help!

Why does Firefox not support access to Directv.com streaming content even after installing DIRECTV Player Synamedia VideoGuard-13.exe ?

Hello For past 2 days when I try to download from any website the save as dialog appears but then it crashes firefox and I have to close firefox. I am running version 96.01 on Windows 10. Latest Nightly also installed and this problem is not on the nightly.