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I've been locked out of Sync. Found recovery codes, but they don't work. Is there any way to gain access?

Hello, Yesterday I got signed out of my Firefox Sync and when I tried logging in, I realized I don't have Firefox in my authenticator app any longer. I have found Firefox… (read more)

Hello,

Yesterday I got signed out of my Firefox Sync and when I tried logging in, I realized I don't have Firefox in my authenticator app any longer. I have found Firefox recovery codes, which were issued in 2019 when I enabled 2FA, however when I try using them I get "Recovery code not found."

Can these recovery codes be used to prove my account ownership, even if I somehow generated new codes after 2019 but didn't save them (which I doubt, but it's not impossible) ?

I am not logged in on any other device so I cannot disable the 2FA that way. Is there any hope?

Asked by tagree 2 weeks ago

Last reply by TechHorse 11 hours ago

Pocket recommendation is not showing even when it’s enabled

Hi. I love firefox and have been using the app for the last 5 years.. I generally use the same firefox account on all my devices (laptop, android and iOS) and love the po… (read more)

Hi. I love firefox and have been using the app for the last 5 years.. I generally use the same firefox account on all my devices (laptop, android and iOS) and love the pocket recommendations on the homepage. I tried enabling it on my iOS device (iPhone 13 pro) but it’s not showing even when it’s turned on!! I reinstalled the app several times and enabled it to see if that fixes the issue but it’s still not resolved. Kindly help me with this because one of the main reasons why I’m using firefox is because of the pocket recommendations!!

Cheers!

Asked by Kavi Vijay 22 hours ago

Last reply by Paul 15 hours ago

Firefox Syncing Process Stuck

Hi, I am currently experiencing difficulty with syncing my mobile app to my desktop browser. When I input the security code it gets stuck on "working". Reference as per a… (read more)

Hi, I am currently experiencing difficulty with syncing my mobile app to my desktop browser. When I input the security code it gets stuck on "working". Reference as per attached screenshot below.

Help is much appreciate. Thanks

Asked by luke.borg28 3 days ago

Last reply by Paul 19 hours ago

Sync bug

Sync stopped to work. I'm logged but nothing happens when I tap "sync now" and I can neither check the boxes in the "choose what to sync" menu. I have no addons and did n… (read more)

Sync stopped to work. I'm logged but nothing happens when I tap "sync now" and I can neither check the boxes in the "choose what to sync" menu. I have no addons and did not proceed to any update

Asked by whyvra.serfyba 1 day ago

Last reply by Paul 1 day ago

Im blocked from login to my account

I'm being blocked from login to my account & do not want to reset my passwd since I lose all my information. I may be using a wrong passwd & not sure about the pa… (read more)

I'm being blocked from login to my account & do not want to reset my passwd since I lose all my information. I may be using a wrong passwd & not sure about the passwd; I'm the real account holder & owner of the email. My name is Kirk Rad & email is: kkrad1@gmail..com; I'm a 20+ user of Firefox & this is the first time I'm asking for support from Firefox.

Asked by KIRK RAD 2 days ago

Last reply by Dropa 1 day ago

I am trying to access the GIS site on our county's home page; all functions work but the GIS

I am trying to access the GIS function at https://www.mitchellcounty.org/departments/mapping-land-records/ I can access every other function on the site but the GIS. I h… (read more)

I am trying to access the GIS function at https://www.mitchellcounty.org/departments/mapping-land-records/

I can access every other function on the site but the GIS. I have successfully used my current setup in the past with no problems. I have a desktop computer with Windows 10 and Firefox [both updated]. I have a subscription to PC Matic monitoring my set up and all software is certified as up to date; same with BelArc monitoring after each Windows update. My ISP is a local high speed cable company and I have had no problems with them

I contacted someone in my county with the same set up as I and he is having no problem with accessing the GIS.

Although I am not a techie I am an experienced online searcher [genealogy] and access all varieties of sites and haven't a problem with access on any. Any help is greatly appreciated; I need to access the GIS to provide some info to our POA.

The county person in charge of the GIS said I should change my browser; I have used Firefox exclusively forever; I hate to download software only to discover that the problem still is there.

Asked by ArnnKnight 2 days ago

Last reply by Dropa 2 days ago

suspicious avitivity on my account.

My home network was infiltrated so how would I know if all is fixed. It happened that my wifi was rebooting alot and my devices not working properly. How will I know if m… (read more)

My home network was infiltrated so how would I know if all is fixed. It happened that my wifi was rebooting alot and my devices not working properly. How will I know if my network is safe to use again?

Asked by Tony 3 days ago

Last reply by Paul 3 days ago

how to fill synced password in an android app

What is the process to sync a password saved in firefox to an android app. I have synced windows and android FireFox passwords but I can't seem to develop a process to us… (read more)

What is the process to sync a password saved in firefox to an android app. I have synced windows and android FireFox passwords but I can't seem to develop a process to use the password in an app for a specific program. I have the latest update to windows 10, FireFox and Android Norm Brown

Asked by normbrown 2 weeks ago

Last reply by Paul 3 days ago

Autofill

Firefox used to autofill every password i saved for whatever app i saved it for. Now Firefox will no longer fill in these apps. I have done all the end of support steps a… (read more)

Firefox used to autofill every password i saved for whatever app i saved it for. Now Firefox will no longer fill in these apps. I have done all the end of support steps and yet still nothing happens. Starting to look at other browser options at this point if I cant get passwords to fill in without that unlock Firefox bar popping up.

Asked by Robert 2 weeks ago

Last reply by Paul 3 days ago

Firefox Send Tab/Link to Device not working

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on Ma… (read more)

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on MacOS and iOS. I have a Windows 10 PC which can't receive or send tabs/links as well but I'll limit it to the Apple devices for the moment.

Sync and notifications are enabled on Laptop, iPhone, and iPad. I've de-synced and re-synced each device separately and together. I've attempted to send between each device separately and all together.

Neither iOS device can receive tabs/links from one another, nor send to each other. Laptop can receive tabs/links from both iPhone and iPad, but not send to either.

Each time I re-sync an iOS device I get a notification on the Laptop saying that "this computer is now connected with Firefox iOS". But still nothing works.

Asked by generalistpro 2 months ago

Last reply by cor-el 4 days ago

Synching bookmarks, passowords, login details, etc.

So I uninstalled and reinstalled Firefox because it keeps freezing and crashing after a Windows update. My thought process was that it was alright for me to do it since I… (read more)

So I uninstalled and reinstalled Firefox because it keeps freezing and crashing after a Windows update. My thought process was that it was alright for me to do it since I can always log in and have my bookmarks and other stuff synched. But now I don't see any option that lets me recover all my data. Did I messed up and threw away my years worth of data or can I still recover them?

Asked by Karlovsky 1 week ago

Last reply by jonzn4SUSE 1 week ago

Recovering Sync Password

I've already looked through the FAQ and various solutions online and have not been able to find a solution that works. My issue is that while Firefox sync is signed in (… (read more)

I've already looked through the FAQ and various solutions online and have not been able to find a solution that works. My issue is that while Firefox sync is signed in (and working) on 2 computers, as well as my iPhone and iPad, I have lost the password to the account and am not able to recover it from any of these devices. It seems the password saved in my "Passwords" is incorrect, and that seems to be the only place it was saved. I didn't write the password down anywhere, setup a recovery key, secondary email or two setup authentication.

I DO have access to the primary email account, but don't see any way to use that to recover the password either. As I am already signed in to sync, I AM able to add new devices using the QR code, but that doesn't seem to work for new computers (like the laptop I just bought). I have already extracted the saved passwords and bookmarks, and transferred them to a new account (the account I am signed in with right now).

However, I would rather use my original account instead of having two, nearly identical ones. I would also rather not fully reset my account as there might be something else I forgot to record that is buried in there somewhere. Is there some way to recover or extract my Firefox account password from one of the devices I am signed into? or is totally resetting the account the only option available?

Thanks

-Bryan

Asked by isabrick 1 week ago

Last reply by TanKS 1 week ago

firefox content security policy

I have many computers, all with the same operating system, all with the DEFAULT Firefox install. Only on one computer do I get the "firefox content security policy" erro… (read more)

I have many computers, all with the same operating system, all with the DEFAULT Firefox install. Only on one computer do I get the "firefox content security policy" error and only when trying to log in via the "sync" tab in Firefox Options to synchronize that computer with the others.

I am a retired computer technical consultant. I'm no pedestrian user. I've been researching this problem for about a year. I've gotten nowhere. My research has come up with no answer for this problem, though there are answers for firefox content security policy that address other problems.

I am a hardware and applications software guru. I have no experience with javascript, and I suspect this IS a jafascript issue.

Can you help me?

Thank you, Graham Fisher

Asked by byteguru 1 week ago

Last reply by Paul 1 week ago

Linking

Hello, I have problem with my Firefox browser. It cannot link over to other sites. An example: when I get mail with a link, I cannot link over. A popup says: "The app can… (read more)

Hello, I have problem with my Firefox browser. It cannot link over to other sites. An example: when I get mail with a link, I cannot link over. A popup says: "The app cann not be opened- -10673. When I use Safari or Google Chrome it works. Please explain for me how to do. Have a good day! Holger

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by hoggegross 1 week ago

Last reply by Chris Ilias 1 week ago