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Websites will not load

Over the last 6 months, and increasing number of websites don't open on Firefox. I've noticed it most consistently on any of the wikipedia/wikimedia pages, but it's not … (read more)

Over the last 6 months, and increasing number of websites don't open on Firefox. I've noticed it most consistently on any of the wikipedia/wikimedia pages, but it's not just those. When I type in an address and press return, or click on a link, the browser just acts as if nothing has happened. There does not show me the loading symbole. If I ask it to open a new tab with the site, the address appears on the tab, but the page itself is just black. Other browsers have no problem loading the same sites. I am on a mac, and using a VPN. Restarting the browser doesn't help, though restarting the computer sometimes does.

Thank you,

Asked by daniel.einstein 3 months ago

Last reply by nick+mozilla 1 day ago

Issue with Picture-in-Picture Functionality in Firefox on Ubuntu

I am experiencing an issue with the Picture-in-Picture (PiP) functionality in Firefox on Ubuntu. Unlike on Windows, where the PiP window automatically appears when switch… (read more)

I am experiencing an issue with the Picture-in-Picture (PiP) functionality in Firefox on Ubuntu. Unlike on Windows, where the PiP window automatically appears when switching tabs or pages, this does not happen on my system.

When I manually activate the PiP feature by clicking the button, the window does appear; however, it is placed behind the browser window and remains at the lowest level among other open windows. This causes it to be obscured by other applications and requires me to manually bring it to the front and adjust its position every time.

Is there a way to automate this process or resolve the issue so that the PiP window behaves as expected (i.e., stays on top of other windows and works seamlessly)? Please let me know if there are any settings, extensions, or workarounds that could address this problem.

Thank you in advance for your assistance!

Asked by Henry Mayer 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Picture in picture no longer working for Youtube

Previously, picture in picture worked as intended, with hitting the home button playing my videos no problem. Now, at least on YouTube, it displays the box where the vide… (read more)

Previously, picture in picture worked as intended, with hitting the home button playing my videos no problem. Now, at least on YouTube, it displays the box where the video should be playing but instead of playing, it just shows the top of the web page. The video does not play, it remains paused no matter what you do. It doesn't seem to affect every website, as I tested it with the iMDB video player and that worked without a hitch. It makes YouTube unusable in picture in picture. This started a few days ago, and no matter what I try, I have been unable to resolve it. I've included an image of what the issue looks like over a game, but it looks like that no matter which app you're in.

Asked by ecshock 2 weeks ago

Last reply by TyDraniu 2 weeks ago

Pop Out Video Keeps Happening On Its Own When I Switch Tabs

I just started having an issue with my browser where every time I tab out of a tab playing media, the pop-out video appears on its own. It's quite annoying. How do I stop… (read more)

I just started having an issue with my browser where every time I tab out of a tab playing media, the pop-out video appears on its own. It's quite annoying. How do I stop this from automatically happening?

Asked by mortalpoet 2 weeks ago

Last reply by markwarner22 2 weeks ago

On top videos not working

Dear all, Since the last update the on top YouTube videos are not playing anymore. When open YouTube video full screen with browser, then clicking on home button. It ope… (read more)

Dear all,

Since the last update the on top YouTube videos are not playing anymore. When open YouTube video full screen with browser, then clicking on home button. It opens on top video. But this video is not playing. Could you please fix it? Regards

Asked by Constantin M 1 month ago

Last reply by TyDraniu 1 month ago

Picture-in-picture hotkey not working in Linux?

It says on https://support.mozilla.org/en-US/kb/about-picture-picture-firefox#w_keyboard-shortcuts that the hotkey to toggle `PiP is CTRL Shift ]`. When I play a video it… (read more)

It says on https://support.mozilla.org/en-US/kb/about-picture-picture-firefox#w_keyboard-shortcuts that the hotkey to toggle `PiP is CTRL Shift ]`. When I play a video it shows the PiP button, but the hotkey doesn't work. The other PiP keys like seeking and volume work. I'm on Fedora 41 with KDE 6.3.3 & Wayland.

Asked by TheWonderAlmighty 1 month ago

Last reply by jonzn4SUSE 1 month ago

picture in picture mode isnt working

Its only happening with youtube. it zooms into the wrong section of the screen and not the video Ive tried restarting my phone, making a new tab, reloading the tab, exit… (read more)

Its only happening with youtube. it zooms into the wrong section of the screen and not the video

Ive tried restarting my phone, making a new tab, reloading the tab, exitting firefox and then going back in and turning off extentions but nothing works.

This just started today

Asked by Veronika Nesich 1 month ago

Last reply by TyDraniu 1 month ago

Youtube pauses on android split screen

This is a recent problem. I normally watch YouTube while I play games on my phone by splitting the screen. Recently YouTube has been unable to play videos on the smallest… (read more)

This is a recent problem. I normally watch YouTube while I play games on my phone by splitting the screen. Recently YouTube has been unable to play videos on the smallest window size. This was possible a week ago. I have attached an image of the size at which this occurs. This is a problem large enough that I will no longer be using the browser if it continues. Half and half screen size still works, however it doesn't work for my purpose.

Regards Benjamin

Asked by Benjamin Madsen 1 month ago

Last reply by Paul 1 month ago

picture in picture broken

Along with comments no longer loading when using youtube, picture in picture no longer works. Ive already informed you of the comment section and still not fixed. Is ther… (read more)

Along with comments no longer loading when using youtube, picture in picture no longer works. Ive already informed you of the comment section and still not fixed. Is there a way to roll back versions of Firefox to a version that isn't broken?

Asked by Theoden “Knife Wielder” Peregrine 1 month ago

Last reply by Paul 1 month ago

Firefox for Android picture in picture

I have an issue with picture in picture. Every time I'm watching a video in full screen on m.youtube.com and I want it in picture in picture mode, I press the home button… (read more)

I have an issue with picture in picture. Every time I'm watching a video in full screen on m.youtube.com and I want it in picture in picture mode, I press the home button, and it pauses the video whilst also going out of Fullscreen mode. This happens on a Google pixel 9 running android 15 with Firefox version 136.0.2 and on a Google pixel 3xl running android 12 with Firefox version 136.0.2. And on a Samsung s21 running android 14 with Firefox version 134.0.2 (I down graded to fix an audio issue) all of these have the same picture in picture problem How do I fix this?

Asked by placeHolderName123 1 month ago

Last reply by TyDraniu 1 month ago

Picture in picture issues

I've been using firefox for a few months now to use ublock origin when watching YouTube. Yesterday I was watching a video and went to open another app on my phone when th… (read more)

I've been using firefox for a few months now to use ublock origin when watching YouTube. Yesterday I was watching a video and went to open another app on my phone when the PIP stopped playing the video. It appears that the PIP tries to open in full screen (it has the popup stating to drag from top or press back to exit when picture in picture starts) and stops playing. If I go back to the video I can play it normally but essentially picture in picture is not working. I've tried uninstalling and reinstalling, I tried disabling all extensions, I cleared my browsing history, and I searched to see if anyone had a similar issue. Any tips would be appreciated. I've attached a picture of what the picture in picture looks like in case that helps.

Asked by Kenneth Fonteyne 1 month ago

Last reply by TyDraniu 1 month ago

Picture in picture

I have a continuous problem when using the Picture in picture mode on an android phone. When enabling Picture in picture the video turns to this (see picture) and won't p… (read more)

I have a continuous problem when using the Picture in picture mode on an android phone. When enabling Picture in picture the video turns to this (see picture) and won't play it anymore. For the last 2-3 days I haven't been able to use the mode, please help.

Asked by Hubert 1 month ago

Last reply by TyDraniu 1 month ago

Picture in Picture for app suddenly stopped working

Only hours after my previous use of the picture in picture function to watch YouTube via the mobile site on the app browser, the function suddenly stopped working. It w… (read more)

Only hours after my previous use of the picture in picture function to watch YouTube via the mobile site on the app browser, the function suddenly stopped working.

It would play the videos when I was in other tabs, and with the app itself closed. However, as soon as I opened it as a picture in picture window, the video paused and refused to restart playing.

This far, I have:

  • cleared the cache
  • force quit the app and restarted
  • double checked that picture in picture was enabled (it was)
  • made sure the app is up to date (it is) and compatible with my phone (it is)
  • made sure the Video Background Play Fit was still enabled and up to date (it is)

None of these issues has resolved the issue. As the issue is specific to the play to play function, and is not effected by closing the browser or switching tabs, I believe it is an issue with the function, not the site.

Asked by Sabra Schirm 1 month ago

Last reply by Samara Nix 42 1 month ago

Pic in Pic not working

the pic in pic feature doesn't work. When I click the icon to go pic in pic Firefox opens a new full screen window with the video. I can't see any way to toggle it to be … (read more)

the pic in pic feature doesn't work. When I click the icon to go pic in pic Firefox opens a new full screen window with the video. I can't see any way to toggle it to be a small screen at the edge of the screen I'm working in.

Please advise.

Asked by wmeades 1 month ago

Last reply by Logosor 1 month ago

Question about picture in picture mode

I loved the picture-in-picture mode. However, when I closed the picture in picture mode, the video automatically stopped. Is there any ways where the video still plays ev… (read more)

I loved the picture-in-picture mode. However, when I closed the picture in picture mode, the video automatically stopped. Is there any ways where the video still plays even after I closed the picture in picture mode?

Asked by Lox 1 month ago

Last reply by markwarner22 1 month ago

Passwords are no longer syncing between devices in Mozilla sync account.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords fo… (read more)

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Asked by snowwcat 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

How Firefox works

Hello I've been a Firefox user for decades; recently a problem suddenly appeared that I'd never encountered before; I mentioned it to you but you didn't see fit to reply.… (read more)

Hello I've been a Firefox user for decades; recently a problem suddenly appeared that I'd never encountered before; I mentioned it to you but you didn't see fit to reply. I have twice 'repaired' Firefox, to no avail. After hours of Internet research, I've discovered the nature of the problem: it's called FirefoxCP Isolated Web Content. According to the many forums I've consulted, you're perfectly aware of it. So I don't understand : - why you don't take the trouble to reply to a user with a problem. - and, above all, that you're perfectly aware of the problem and don't do everything in your power to solve it. As 'killing' an activity in my Mac's activity monitor every ten minutes is rapidly becoming unbearable, I'm going to have to change my browser, much to my chagrin. Farewell dear Firefox!

Translated with DeepL.com (free version)

Asked by val43 2 months ago

Last reply by markwarner22 2 months ago