1Password icon does not show in toolbar

Hi. Sometime over the last day or so I started having a problem with my 1Password Password Manager, an extension to Firefox that imports my ID and password to websites t… (read more)

Hi. Sometime over the last day or so I started having a problem with my 1Password Password Manager, an extension to Firefox that imports my ID and password to websites that require them. I am running Mac OS 15.4.1 and Firefox 138.0.3. Up to now it was enough to click on the 1Password icon on the right of the first "email" box. But now I get a popup saying "Press the 1 Password icon in your browser's toolbar to unlock". But I cannot find that icon in my Firefox browser. I assume it is a Firefox problem because I do not have the same problem when using Safari and 1Password. Help appreciated, ChrisD

Asked by cdocksey 14 hours ago

Last reply by Mark 8 hours ago

Opening A PDF From Website In Firefox

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed … (read more)

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed is displayed at the top of the tab. I tried to attach a screenshot of the error but that action only generates another error.

This condition does not occur when I try to open the same PDF from the same website open in either Chrome or Edge, the PDF opens properly which leads me to believe the problem is in Firefox and not my Adobe installation.

Thank you

Asked by sshiekman 12 hours ago

Last reply by Martina 12 hours ago

XULRunner Error

Every other day, I open FireFox and may get the following error: XULRunner - This profile was last used with a newer version of this application. Please create a new pr… (read more)

Every other day, I open FireFox and may get the following error: XULRunner - This profile was last used with a newer version of this application. Please create a new profile. Also, this error may come up while I already have had FireFox open for a while. Once this error comes up, I check the version, and sometimes the version is older than what it was, meaning, FireFox reverted back to an older version on it's own. I created a new profile, but the error comes back. I removed FireFox and all folders, and the error still comes back. There is nothing I can do to stop the error from showing up again. See attached images. I am on Windows 11 23H2, all windows updates caught up, and the current FireFox browser version is 138.03.

Asked by myskes 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Can't open a new tab from a website link

When I'm on a website and click on a link to open in a new tab, the new tab option does not show. The open a new window shows. The options should show in the order of ope… (read more)

When I'm on a website and click on a link to open in a new tab, the new tab option does not show. The open a new window shows. The options should show in the order of open a new tap on top, followed by open a new window. This only happens when the link shows above two third's of the page. If the link is on the bottom third of the page the option for open a new tab shows above the open a new window. When on a web page I can't scroll down if the link is above two thirds of the page (at the top two thirds of the page). This has been happening through Firefox updates that don't correct this issue.

Asked by wisehooter 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

sent.sdb does not open when TB starts

Good morning, TB is not doing good at all. Lots of problems with messages being erased, folders not opening. I have a sent.sdb folder in my TB mail profile which does no… (read more)

Good morning, TB is not doing good at all. Lots of problems with messages being erased, folders not opening.

I have a sent.sdb folder in my TB mail profile which does not show up when I open TB. This is extremely annoying. What should I do? Thanks.

Asked by jlrb 1 day ago

Last reply by Wayne Mery 1 day ago

hello

Hello Firefox group, the translation of countries and site text is very limited, and most of the add-ons are not useful, and you can't go to Web Park with Firefox. … (read more)

Hello Firefox group, the translation of countries and site text is very limited, and most of the add-ons are not useful, and you can't go to Web Park with Firefox.

Asked by Facebook Bussines 2 days ago

Last reply by Paul 2 days ago

Notifications Very Slow And Unreliable

I'm on a Fairphone 5 and downloaded the beta. I'm getting email notifications finally but for the first few days I didn't get any notifications about emails from the app.… (read more)

I'm on a Fairphone 5 and downloaded the beta. I'm getting email notifications finally but for the first few days I didn't get any notifications about emails from the app. Now that I'm finally getting them they're delayed by about 2 hours.

Is there a way to tell thunderbird to refresh more often? Is this expected during the beta or is it a problem my end?

Asked by Sam 2 days ago

Last reply by Yu5tiqX9og 2 days ago

"Gah Your tab just crashed" After a Windows 11 updated in November 2024

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the … (read more)

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the message "Gah. Your tab just crashed". Nothing I tried has worked, not any of the remedies found in support pages. I somehow did a Firefox software update and it shows as a separate icon and has not migrated any of the passwords and bookmarks I had in the software version that keeps crashing (my default browser). Trying to get access to the encrypted passwords to the many sites I've got with Firefox I opened the browser in troubleshooting mode. In this mode I have access to all the passwords saved over time, and the browser seems to work fine.

Any suggestions on what I need to fix or if this is related to the Windows update? I'd like not to have to go through the two-step process to use the browser.

Thanks!

Asked by felizald 5 months ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Why is logging in to my Credit Union no longer possible when using Fire Fox?

I like using Fire Fox (FF), but I am constantly met with resistance from different organizations which try to tell me to use MS Edge, or Google Chrome. It seems like FF i… (read more)

I like using Fire Fox (FF), but I am constantly met with resistance from different organizations which try to tell me to use MS Edge, or Google Chrome. It seems like FF is a problem for them. Now, after successfully using Fire Fox for decades, I can no longer log in to my bank account when using FF. I can use any other browser, but not Fire Fox. I've spoken to the bank, and they point the finger at FF (of course), but this time (unfortunately) I have to agree with the bank. What did FF do that now makes it impossible for me to access certain web pages, or certain features, like "logging in" to accounts?

Can you please un-F whatever you F'd up? Or, please explain to me why I can do everything the exact same way I've always done things when like using Brave, Chrome, Edge, Chrome Cast, and TOR, but can no longer do them when using FF

Asked by cattledog 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Why did multiple tabs just randomly disappear from my main window?

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my m… (read more)

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my main browsing window have disappeared - some of them out of tab groups I'd created to avoid losing the tabs in question. Neither tab history nor browser history show the missing tabs.

What gives?! Is there any way to restore the window as I had it, say, yesterday?

Asked by hobbitguy1420 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Webmail compatability

Firefox no longer works with my Century Link webmail account. I can get to webmail using other browsers, but I prefer to stay with Firefox. I just checked my Firefox upda… (read more)

Firefox no longer works with my Century Link webmail account. I can get to webmail using other browsers, but I prefer to stay with Firefox. I just checked my Firefox updates and I am up to date. Any ideas? Bob

Asked by Ramblin Bob 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Accessing Google in Firefox Browser

Hi, I've been involved in IT for many years but have stuck an issue I'm unable to resolve. As a search engine I like to use www.google.com.au which works fine until I log… (read more)

Hi, I've been involved in IT for many years but have stuck an issue I'm unable to resolve. As a search engine I like to use www.google.com.au which works fine until I log into my Google account. Once I'm logged in to my account the home page reverts to www.google.com and I'm unable to add the .au. I've confirmed it happening on three different machines over the past couple of days. If I use Edge, Chrome or Brave, the problem does not arise, so I must conclude there is an issue somewhere within Firefox. Any help would be greatly appreciated Many Thanks Phil

Asked by Phil Dolby 4 days ago

Last reply by Agent virtuel 4 days ago

STOP THE [redacted] WEBPAGE

This [redacted] website https://support.mozilla.org/en-US/kb/add-on-badges?utm_content=promoted-addon-badge&utm_medium=referral&utm_source=addons.mozilla.org ke… (read more)

This [redacted] website

https://support.mozilla.org/en-US/kb/add-on-badges?utm_content=promoted-addon-badge&utm_medium=referral&utm_source=addons.mozilla.org

keep interfering with me adding extensions

How do I get rid of it?

Asked by JEVColorado 4 days ago

Last reply by Paul 4 days ago