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Dear Support Team,

I am writing to report an issue I am experiencing with Thunderbird. Every time I use Thunderbird, an attached error message keeps appearing. This problem is delaying my work and affecting my daily tasks.

I kindly request your assistance in checking and resolving this issue as soon as possible. Please let me know if you need any additional information or screenshots of the error message.

Your prompt support would be greatly appreciated.

Thank you

It is with deep regret to inform you of my discontinuation of the use of Firefox.

My issues began at the beginning of February this year and have continued and compounded to the point that I cannot continue its use. The issues are constantly logging me out of my account, disabling ALL my bookmarks and the loss of well over a hundred passwords. I have followed every help article and community forums help links and to no avail I'm still dealing with all the same issues. I've have to restore my links every time I'm logged out of Mozilla. Their are no passwords to restore except for the Mozilla account I just had to log back into.

Again, I do regret discontinuing its use. I have used this browser for well over a decade and I am not one for changing anything at this point in my life. I'm 67 and having to switch is indescribably painful. I actually think your integration of AI functions are the problem. Everything was just fine before that was introduced.

If you have any comments, please feel free to email me at my former account email address.

Farewell old friend.....

Well you use to have hubs for mozz and other fun web pages to create and explore Firefox in also looking to find ai driven AR web development platforms that work well for things like lens attachments for vr and AR sites that allow me to use a map and camera to view things as another reality live adaptable plug ins to browse webpages and use cloud services that provide enough software services to run a server capable of producing games for these lenses things like googles new xr AR goggles are something to talk about also I thought the mozz webpage was a great way to learn Firefox in a small scale environment connected to the web

Firefox will only start if I sign in as an administrator. It doesn't connect to the internet, and I can't get to the help screen. I did a refresh but that hasn't help. If I uninstall and then reinstall a new copy correct the problem? How do I save and reinstall my bookmarks and settings? I love Firefox and prefer it over other browsers. But I need to fix it and any help you provide will be very much appreciated. Thank you!

On my PC - Initial problem was T-bird took forever to load and virtually all new msgs went to TRASH and I had to move to IN-Box. Per help from David - Saved off profile, and reinstalled thunderbird from thunderbird.net. No change. Then UNINSTALLED T-Bird (profile still intact). Now just attempts to open "Looking up imap.comcast.net", but won't open/connect and to close the app I must use WIN Task Master. Can't get to any msgs, etc. Also, in the past when I was able to open, the banner or bar at the top of the page had hundreds of email icons. I sometime have over 1000 emails in my in-box!! I have years worth of emails in folders on T-Bird which I don't want to loose. Help. Thank you. I have a "working" version (with the "trash" and slow loading issue per above) on my laptop, so I can access suggestions on that version of T-Bird. You could also send any suggestions to x@gmail.com

(PII redacted by moderator)

Popup GUI elements if pulled up twice in quick succession spike my CPU usage and crash the program

some examples: -menu bar menus -the menu button -context menus (websites with their own context menus do not do this) -preview tooltips

I've tried disabling extensions, turning hardware acceleration off and on and disabling AI to no avail. Disabling the preview tooltips 'worked' but I'd prefer not to disable everything here. Are there any other settings that might help?

I still have windows 7 pro on my computer and now I keep getting "Access Denied" from some websites Can your ESL be used on my computer so that I can access my bank; stores, etc.?

Since last two updates, I noted I can't click on the URL field or any icons next to each other two versions ago. I changed the Bluetooth mouse to a lined mouse, then it went OK. But with the latest update, again, the same symptom occured and persists: I am on MacBookPro, so I manage to Command+any command key.

How can I restore and click on URL field, copy URL, or reload the URL address again? OF course, I need to use other icons for each function.

Hello, I'm using Firefox 147.0.4 on Windows 11. When I open the Adobe Firefly website and I try to upload a file to the Adobe server using drag and drop or by browsing the Windows file system, nothing happens ... There's no error message, but the file isn't uploaded. Of course, this site works perfectly with Opera or Edge... On the Adobe forums, many users have the same problem with Firefox, and Adobe's response is always the same: change browsers ! Thank you for keeping me informed about the resolution of this problem, as I don't want to change browsers ! My email address is [edited email from community support forum]

Have a great day, Sincerely,

Mr. Fernandez

Today, "prioritized email" notifications started to show up in the lower right hand corner of the monitor. They are very annoying! How do I prevent from appearing on the screen?

Windows won't sleep when Thunderbird is running

powercfg -requests DISPLAY: None.

SYSTEM: None.

AWAYMODE: None.

EXECUTION: [PROCESS] \Device\HarddiskVolume1\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe non-display request

PERFBOOST: None.

ACTIVELOCKSCREEN: None.

I have a custom notification sound , if that helps

I tired to log into my FIREFOX account by my usual way which is tapping the logo. A new screen ask for permission to make changes to my FIREFOX website. although I said NO , it continued to install UPDATES and UPGRADES that I do not and that I am unable to undo.

I have tried to restore or or recover my former FIREFOX WEBSITE , BUT NOTHING SEEMS TO WORK. I think the changes are the the results of an AI takeover.

i switched from MICROSOFT EDGE to FIREFOX when things like this began to happen.

Please , help me retrieve my former FIREFOX website. I spend a lot of time on it, and I HATE the "UPGRADES?"!

I am experiencing significant performance problems in Mozilla Firefox when using certain AI-powered tools. Below are the specific issues:

   Flux AI & Diagramming AI Performance Warnings

       Issue: When accessing Flux AI or Diagramming AI tools, Firefox displays a warning message stating, "This site is slowing down Firefox."

       Observed Behavior:

           Delayed response times or freezing when interacting with these tools.

           High CPU usage (observed via Task Manager) when the tools are active.

       Expected Behavior: Smooth operation without performance degradation, as seen in other browsers (e.g., Chrome or Edge).

   CMS Sign-Out Failure

       Issue: Unable to sign out of my Content Management System (CMS). The action either freezes or refreshes without logging me out.

       Troubleshooting Attempted: Cleared cache/cookies, disabled extensions, tested in Safe Mode—issue persists.

   ChatGPT Menu Error

       Issue: Clicking the three-dots (⋮) menu in ChatGPT triggers an error instead of displaying options.

       Error Context: Mentions "Flux AI," suggesting a possible conflict or integration failure.

My emails were all working (accounts were setup fine). Then, recently, when I opened Thunderbird, the main area (where my messages are displayed) is empty. If I choose another folder, still empty. BUT, the folders all say that there are messages in them (see the attached screenshot)

I have tried the following... 1. Opening Thunderbird in Troublshooting mode: This works, and the messages appear. But I don't want to have to open troubleshooting mode every time. 2. I have ZERO extensions installed, so asking to disable them obviously wont do anything. 3. I have tried to repair the folders (I have tried to repair the default inbox folder, and then tried to repair them all ... nothing worked). 4. I have backed up my thunderbird files, and tried reinstalling Thunderbird. Still didn't work. 5. I tried these three steps ... https://www.mboxtooutlook.org/blog/thunderbird-inbox-missing-emails.html Didn't work either.

Any other suggestions?