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Thunderbird Account Folders

I had to reinstall Thunderbird. A majority of the original Folders after installation are missing. Not in Trash. It is an IMAP account. The Folders still exist on my ISP… (read more)

I had to reinstall Thunderbird. A majority of the original Folders after installation are missing. Not in Trash. It is an IMAP account.

The Folders still exist on my ISP Zimbra webmail account.

I read what seems to apply in the Help section of Mozilla Thunderbird but couldn't find anything helpful.

How do I (can I) copy and move the missing Folders and the saved messages in them back into Thunderbird?

I'm a truly novice user please be as clear as possible.

Asked by w7wll 9 hours ago

Last reply by w7wll 2 hours ago

  • Solved

Last version of thunderbird didn't remember the last mail selected when I change the folder

Hi! the last version of thunderbird (115.4.1 on Windows 10) don't remember the last mail selected when I change the folder. I try to explain better, for example if I go t… (read more)

Hi! the last version of thunderbird (115.4.1 on Windows 10) don't remember the last mail selected when I change the folder. I try to explain better, for example if I go to the inbox and select one mail (for example the last mail received), if I go to another folder and then go back to the inbox folder the view is another one and I have to scroll down to find again the last mail received. I 've the same problem on my office computer so I think it's a problem common... This issue is come since I installed the Supernova versions.... Thanks!

ps this problem seems to be present only in the inbox folder if the last message received is in the bottom (mail from the oldest to the newest) If I change the sort with the colum date to have the last message in the top (mail from the newest to the oldest), the problem disappear

Asked by alpingio 1 month ago

Answered by Wayne Mery 1 month ago

Video colours over-saturated

Still image quality good but videos are over-saturated in colour. Same videos in Chrome videos are not over-saturated. Many people have this issue but no solution in sear… (read more)

Still image quality good but videos are over-saturated in colour. Same videos in Chrome videos are not over-saturated. Many people have this issue but no solution in search results.

Asked by hewson.mark 9 hours ago

Last reply by Terry 4 hours ago

Browser Issues

In the latest Windows update Microsoft Edge has taken over my browser. Mozilla is the default browser but if I double click to open a page it automatically loads Edge. Is… (read more)

In the latest Windows update Microsoft Edge has taken over my browser. Mozilla is the default browser but if I double click to open a page it automatically loads Edge. Is there anything I can do?

Asked by gregfrench101 4 hours ago

Identifying addresses mailed to or received from for dead email accoumt in Thunderbird 59.2

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as w… (read more)

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as well online as usual, so I'm asking for help sooner than I would hoping y'all can break it down very smply for me. Thanks for reading.

Thunderbird v.59.2 on Windows Vista desktop. Yup, Vista :-) Cable provider died, so years of emails to addresses using isp-provided email addresses are in Thunderbird but can't use emails.

In short term got TMobile 5G wireless and it is hideous, beware! For now I use my cell as hotspot to get on internet on old desktop.

I'll list what I've tried in a sec, but here's my ultimate goal: I want to get AT&T fiber installed and hooked up on new desktop (Windows 11) and install latest thnder bird there and bring over old files. Before installing at&t I have to formally cancel with former cable provider (it's in an odd limbo). I've assumed it's better to cull all email addresses related to those email accounts before severing all ties.

What I tried: Followed this thread https://support.mozilla.org/en-US/questions/1255223

I can't upgrade to v60 with Vista. I modified advanced config and added strict config Boolean setting and set to false and added check compatibility 59.2 setting and set to false.

The email crawler add on still gives me not compatible error. I restarted Thunderbird and that didn't help, unfortunately.

What can I do?

Again, my two main concerns are 1) harvest email address on my dead email accounts so I can send notifications of my new email addresses and 2) prepare to move all Thunderbird stuff to new desktop once I have working wireless internet to facilitate.

Thank you for your patience with my explanation and any help you can provide.

Asked by eden5 2 months ago

Last reply by eden5 5 hours ago

Is There a Way to Start a New Thread with a Reply to a Message in a Thread?

I want to bring up a different subject in a threaded conversation, so I reply-all and change the subject line. TB keeps this new conversation in the same thread. Is the… (read more)

I want to bring up a different subject in a threaded conversation, so I reply-all and change the subject line.

TB keeps this new conversation in the same thread.

Is there a way to break it out of the thread and start a new one?

Asked by Toolworker 6 hours ago

Issues with Email in Thunderbird

I have knocked something in my email, not sure what, but it means my emails are showing in a funny order, I can't delete emails (they keep coming back), and read emails k… (read more)

I have knocked something in my email, not sure what, but it means my emails are showing in a funny order, I can't delete emails (they keep coming back), and read emails keep showing as unread. When I access my emails through zoho all is fine though so it must be something in Thunderbird? I have followed the troubleshooting, checked my settings and done 'repair folder', but nothing has changed? It's my main work email so could really do with some help to get it back to normal!! I have two other emails on my thunderbird desktop too, and they are all working as normal. Advice welcome!!

Asked by jt20 6 hours ago

Last reply by jt20 6 hours ago

Add or edit contact

I am having a problem with the address book on my PC. When I try to edit an entry, the far right side of pane where changes are made in not on the screen. Consequently,… (read more)

I am having a problem with the address book on my PC. When I try to edit an entry, the far right side of pane where changes are made in not on the screen. Consequently, I am unable to click on anything to make the changes I have entered. The same thing happens when I try to add a new contact.

It worked fine until I updated Thunderbird.

Thanks in advance for your help.

Paul Kyle

Asked by Paul Kyle 10 hours ago

Last reply by sfhowes 7 hours ago

I have two outlook.com email service coming thru Thunderbird, where one works perfectly, but the second one does eveything but let me send out emails.

I have been using TB for years. I love it. but my second email account won't let me send out any email. I get this big error message every time I try. I checked the email… (read more)

I have been using TB for years. I love it. but my second email account won't let me send out any email. I get this big error message every time I try. I checked the email servers and they are identical/equivalent. how can I fix this problem?

Asked by fgab66 8 hours ago

Last reply by sfhowes 7 hours ago

  • Solved
  • Archived

Search suggestion cannot be disabled

I have firefox set up so that it does not suggest anything except for my bookmarks. So when I type in the address bar the only suggestions that come up are my bookmarks,… (read more)

I have firefox set up so that it does not suggest anything except for my bookmarks.

So when I type in the address bar the only suggestions that come up are my bookmarks, no other suggestions.

For example when I need to translate something quick and want to go to the bookmarked page for google translate as soon as I type "trans..." it will suggest the link, Which is what I want and expect and is efficient.

But as has happened before, now I get a random suggestion coming up first so I have type more just to get to the same result otherwise I end up following a link to a suggested site which is at best aggravating.

I checked my seeting and there is one box ticked in the search suggestion settings that I cannot disable. I have tried and it always comes back.

How can I fix this?

Thanks in advance.

Asked by mdamarell 11 months ago

Answered by cor-el 10 months ago

  • Archived

I can not remove a extension.

I can not remove the extension! I have noticed for some time now that I have an extension in my Firefox extensions that has no name and keeps installing itself, even whe… (read more)

I can not remove the extension!

I have noticed for some time now that I have an extension in my Firefox extensions that has no name and keeps installing itself, even when I try to uninstall it through the Firefox folder. The extension causes that in my search suggestions when I enter something always other websites come to the surface, or the actually suggested by firefox sites slide down. Some yahoo and amazon sites come up on my search results.

Asked by maikmadej99 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

Original email text shows up in reply when i completely delete it.

Recently i notice that when i completely delete the original email text when replying to it, then the entire orginal text shows up anyway once the reply's sent. i don't … (read more)

Recently i notice that when i completely delete the original email text when replying to it, then the entire orginal text shows up anyway once the reply's sent.

i don't want to turn off the "Account Setting -- Composition -- Automatically quote the original message when replying" setting because it's very useful most of the time.

How to i keep the original message from showing up after i delete all of it?

Thanks much in advance

Asked by bensoomail 10 hours ago

Last reply by bensoomail 7 hours ago

After first time page loading, the list in modal doesn't open after clicking ( only on Androids)

The issue is appeared after first time page loading and first opening of a modal. When I click on the dropdown selector (implemented through a div), the selector does not… (read more)

The issue is appeared after first time page loading and first opening of a modal. When I click on the dropdown selector (implemented through a div), the selector does not open. After clicking many times on then the dropdown - list opens. The next time after openning modal and click dropdown list - the dropdown list opens. This error is only on Android mobile in Firefox.

Asked by mM 16 hours ago

Last reply by Paul 7 hours ago

Supernova issues - Relunctantly leaving Thunderbird

Since the Supernova update I have been unable to resolve issues with expanding subfolders and inability to access folders due to file summary issues. I continuously have … (read more)

Since the Supernova update I have been unable to resolve issues with expanding subfolders and inability to access folders due to file summary issues. I continuously have to repair folders. My sent and trash folders randomly disappear and then reappear. I've used Thunderbird for years, but am having to pursue another email option.

Asked by c6rbqhr2rk 7 hours ago

Problem is worse now. Two inboxes now and local folders mixed in w non-local folders.

PROBLEM IS WORSE NOW. I tried fixing It my self since I had not heard from anyone. I moved some of the "local folders which had moved up to the top under the first inbo… (read more)

PROBLEM IS WORSE NOW. I tried fixing It my self since I had not heard from anyone. I moved some of the "local folders which had moved up to the top under the first inbox. Now I cannot see any messages in the top inbox which until yesterday had been receiving new email updates. The second inbox still shows does not update but still shows emails going back from 11/27 - the date the problem began. I can see the new emails on my Apple IOS mail. _________________________________ I use Thunderbird on a Lenovo PC with windows 11 installed. I use Firefox as a browser. Also on the latest version of TB. I've attached two screenshots showing the folder structure of my email. The first shows the top structure the 2nd shows the lower part which is usually my local folders.

The top inbox folder was empty when I opened TB this morning. Beneath it are two local folders which are correctly populated but don't belong there. The Inbox which appears below these folders is populated with emails from yesterday and beyond. The top inbox then started getting today's emails. I went to settings and stopped the update of this first inbox. the few emails that had accumulated there I moved to the 2nd inbox. So now the 2nd inbox contains my emails before stopping the updates. The two sub-folders COMA and then sub folder "members" are populated but are clearly in the wrong place. All other versions of these two folders are empty. All other folders seem to be intact and populated. Please Help. How can this be fixed. Thank you

Asked by mcleod6 1 week ago