All Products Support Forum

Hello!

I have been using firefox for maybe two years now. You ought to understand that by now my internet-life is pretty much safely tucked into that browser. However I cant fully get into the iOS counterpart, as only recently I’ve purchased an iPhone for the first time, for the following reasons:

-I need a toggle to adjust website text size. Not sure if I have missed it or it is just not implemented in the browser? Safari has this right into the toolbar. Can anyone point me in the right direction? Lol

-Tab groups are too good in Safari! To my knowledge, iOS firefox does not have this. Right?

-Dark reader extension doesn’t work on Firefox and the built-in night mode is hit or miss

Thanks for any insight or tips!

My browser is timing out all the time recently. Is this unknown issue. I’m on an iPhone 12 Pro Max. I wanted to see if I had the latest version but I’m not sure how to do that. Please respond. It’s driving me crazy.

[v. 120.3 on iOS 17.1.2]

When I click on a web link in Messages/Mail/etc, I usually (but not always!) get the link opened in a Private Browsing tab. (FF is my default browser.) I do not want links to open in PB tabs. I don't see any option to set this default behavior. How do I get all links to open in non-PB tabs?

When I click the three dots on upper right and the menu comes down, all functions open and work except ‘passwords’ and ‘settings’ When I click either passwords or settings nothing happens I’m logged in Everything else works Suggestions?

Firefox for iOS keeps opening new tabs whenever I leave the app to check another app and return. It does this even when they’re already are open tabs. It’s very annoying to constantly have to deal with all these new tabs every time and it’s enough to make me switch back to Safari. Any way to stop this?

On my laptop, all my Bookmarks greyed out. They're there, but clicking on them does nothing. There's no URL for any of them. On my IPhone I pressed sync and on my lsptop Mozilla pressed sync, but no success. How do I get them back? (There's thousands!)😳

hi! how can i get emails on iphone for when offline? i am often out of cell range and without wifi. i use gmail, but their support article says theirs will only work with chrome browser. any way to use firefox? thanks!

"I'm encountering difficulties with Firefox on my iOS device. Pages seem to load slowly specially on APK YP, and there are occasional crashes. Any tips or troubleshooting steps to enhance performance? Appreciate any insights from the community!

Every time I close fire Firefox and reopen it, every tab has been automatically signed out. This is quite annoying as I then have to manually (because the usernames didn’t save,) sign in again.

I have also updated the app to the latest version. Every website/page is effected by the auto signing out.

There are other bugs that I have found but this on is the most important at the moment.

I have been unable to download PDFs using Firefox for the past six months. Every time I try, I immediately get the download "failed" message. I noticed that under "Settings">"General">"Files and Applications," the "Save files to" field is blank, and selecting the "Choose" button generates no listing. It doesn't matter whether the "Always ask you where to save files" is checked or unchecked. Can you help with this problem?

None of the topics really had anything to do about my issue so I just picked one.

Anyway, I want to always run the browser on my iPhone in dark mode but for a couple of month now it keeps resetting to light and most of the times I need to switch of the manual selection and back again to make it work.

I have had this issue before and after upgrading to iOS 10 and both on my old iPhone 12 min (RIP) and my new iPhone 15.

I have reinstalled the app multiple times to no avail.

I have made a screen recording that I hopefully managed to link to.

Please help.

Sincerely, Erik

Screen recording of the issue

This is a deal breaker for me. I’m trying to leave Chrome, but if Firefox is this broken then we are in big trouble.

When logging into a website where the username and password screens are separate (twitter.com for example) the autofill will not prompt to fill in the username. You must manually type the email first. Then on the next screen the autofill option prompts to fill the password.

I use Bitwarden. But it was the same for iCloud Passwords.

Greetings,

Since a few days ago, I am noticing an anomaly while using Mozilla Firefox app on iPad Air 1 iOS version 12.5.7. Mozilla cannot save pictures anymore via google image search results for the mobile version of the website while it allows to save pictures while on the desktop version of the website. Usually, when clicking an image on the google image result tile it shows the image in full resolution and then by clicking and holding a picture, it use to offer to save the picture (please see picture #1):

Now instead, Mozilla only highlights everything around the image shown in full resolution (on mobile version of the website) and it offers different options for the selected item(s) and it no more offers to save the image as usual (please see picture #2):

Using other websites on their mobile version with the iPad Air and Mozilla app mobile allows to save images. Thus the issue seems to be with the google website on mobile version.

Filling a google “bug” form about the issue listed that the device used was a MacOS 10.15.4, but I’m using an iPad Air 12.5.7. I then double checked with the website deviceinfo.me which also lists that while using Mozilla on the iPad Air, the web browser detected is Safari 13.1 and the OS used is MacOS 10.15.4 (which is not the case). Thus, it seems by two different sources that Mozilla on the iPad is not detected as the correct browser and so does for the OS used. (Please see pictures #3 and 4):

I cross checked these findings with another device on the same network using an iPhone 8 plus, iOS16.7.2 with Mozilla Firefox v120.1 (36298) and the Mozilla app allows to save pictures on the mobile version of google search image and the website deviceinfo.me lists the correct info regarding the iPhone model and the web brower used.

1. What is causint the Mozilla Firefox app on the iPad to prevent from saving pictures on the mobile version of google image search results?

2. Why Mozilla is detected as Safari on the iPad and appears to be running on the wrong OS?

3. Can anything be done to allow Firefox to save pictures on the mobile version of google search image on the iPad? Such as work around or update for the app itself? (Reinstalling the app on the iPad did not fix the issue).

4. Is the issue preventing to save picture with the Mozilla app itself (app which has not been updated since it started not offering to save images a few days ago) or is the issue on the google server side which maybe have been updated?

Thanks in avance,

B