Showing questions tagged: Show all questions

Set up Thunderbird on new hard drive with old profile

I've used Thunderbird for years, and I LOVE it! A few days ago, my hard drive died. I had it replaced, and I've used my data backup to recover much. I did NOT have prog… (read more)

I've used Thunderbird for years, and I LOVE it! A few days ago, my hard drive died. I had it replaced, and I've used my data backup to recover much. I did NOT have programs/apps backed up. I need VERY SPECIFIC steps to download and reinstall Thunderbird so that it uses my old profile. Should I first delete EVERYTHING having to do with Thunderbird and start anew? I did download it today and then went to the C:Users/Owner/AppData/Roaming/Thunderbird folder. In that folder, I deleted the "new" profile file (I think!). Then I moved my backed up folder called Profiles into that directory. I tried to get Thunderbird to use that profile, but no luck. I'm reasonably intelligent (I've been told!), but I can't figure how to do this, and I truly need a step-by-step blueprint. Do I download Thunderbird first? If so, what do I then do to make it find the old profile. I'm running Windows 11 Home on a PC. Right now, I'm going for a long walk to clear my brain. In the interim, if one of you really smart, nice experts could give me instructions on how to do this, I'd be eternally grateful. I have numerous folders, and some really important old emails in that old profile. I also would like to be able to retrieve my address book and calendars ... which I ASSUME are part of the old profile. Thanks in advance for ANY assistance! Don't assume I know ANYTHING!!

Asked by brorat 16 hours ago

Last reply by DavidGG 1 hour ago

Deploying FireFox MSI with GPO: uninstall fails

Hi. On an Active Directory, we deploy Firefox (normal or ESR). It's OK. When we deactivate the link of the GPO, it's supposed to uninstall. But it doesn't (even if we del… (read more)

Hi. On an Active Directory, we deploy Firefox (normal or ESR). It's OK. When we deactivate the link of the GPO, it's supposed to uninstall. But it doesn't (even if we delete the GPO, specifying to uninstall at once).

The gpresult command on each computer doesn't show the GPO anymore, but Firefox is still installed.

( FYI, we used to do that with FrontMotion Community Edition, and it was always working (instal and uninstal). We even just tried the "last" (but old) ESR edition present on the FrontMotion site (CEESR-102), and it works. But FM CE version has stopped being developped. )

So, any idea about why the official Mozilla Firefox version (normal or ESR) doesn't uninstall?

Thanks by advance.

Asked by fepubs 3 weeks ago

Last reply by xivlauncher 1 hour ago

update deleted exe file on desktop using Windows 7

I accepted an update to my computer and immediately Firefox could not load, the exe file is missing. Again I use windows 7 . May have lost all passwords and bookmarks. Pl… (read more)

I accepted an update to my computer and immediately Firefox could not load, the exe file is missing. Again I use windows 7 . May have lost all passwords and bookmarks. Please advise.

Asked by Litl Dragon 2 hours ago

Last reply by James 2 hours ago

Loading onto my Yahoo calendar.

My specialty Pharmacy said I needed Firefox for them to download on my Yahoo calendar. But I have Firefox! So I can’t go any further in my Steps process with them! What d… (read more)

My specialty Pharmacy said I needed Firefox for them to download on my Yahoo calendar. But I have Firefox! So I can’t go any further in my Steps process with them! What do I do???

Asked by deborahemalone 1 day ago

Last reply by TyDraniu 4 hours ago

Can not update or download

Here is what ion the settings page under the general tab, system has been disabled by system administrator. I don't have a administrator. I can't get anywhere using ter… (read more)

Here is what ion the settings page under the general tab, system has been disabled by system administrator. I don't have a administrator. I can't get anywhere using terminal. Looks like someone is controlling things. I did finally get over to my latest new email address, [edited] @protonmail.com. Do you think I will have to erase the HDrive and start over. And than who knows how that will work. What do you think ? Thanks Gary

Asked by 238Y 10 hours ago

Last reply by James 9 hours ago

Trouble Moving Old profile to new pc

I *think* I've followed the instructions, but I am unsuccessful in moving Thunderbird Profile to new PC. I copied old profile to external drive. I opened Thunderbird on … (read more)

I *think* I've followed the instructions, but I am unsuccessful in moving Thunderbird Profile to new PC. I copied old profile to external drive. I opened Thunderbird on new PC and found Profile folder. I went up 3 levels and pasted old profile from external drive into folder on new PC. But my old data have not moved. When I go into new Thunderbird and choose "open profile folder", it shows me 3 files: the two that the system created in the new download, plus the old Profile that I pasted there. The new version of Thunderbird uses the "new download" profile as the default. What am I doing wrong? Thanx!

Asked by MikeSlv 2 days ago

Last reply by DavidGG 10 hours ago

Firefox is not working on my pc

Hello, I use Windows 10, I downloaded Firefox using Microsoft Edge. Once it is installed, it creates an Icon then when you double click it, it does not open, even when I … (read more)

Hello, I use Windows 10, I downloaded Firefox using Microsoft Edge. Once it is installed, it creates an Icon then when you double click it, it does not open, even when I try to open as administrator and it opens, it does not look like a Firefox page because it is a blank page. My browser is Opera, but I opened Firefox from Microsoft Edge. Email me at chemist12@yahoo.com please.

Asked by WATCHDOG 16 hours ago

Last reply by markwarner22 16 hours ago

Bizarre message and actions in updating

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted … (read more)

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted me to update. From within Firefox I clicked to update, and it downloaded an installer. But when I installed this new update, it's the same version: 115.20.0esr.

Can you shed any light on this? Is there any reason to keep this "new" version of Firefox?

Thank you for your help!

Asked by austinb7 18 hours ago

Last reply by jscher2000 - Support Volunteer 17 hours ago

Rollback from 135.0 to 128.7.0

Hi, I need to roll back from Thunderbird 135.0 (Release Channel) to 128.7.0 (Extended Support Release) without losing any data. However, I am receiving a message about… (read more)

Hi,

I need to roll back from Thunderbird 135.0 (Release Channel) to 128.7.0 (Extended Support Release) without losing any data. However, I am receiving a message about creating a new profile due to compatibility reasons.

I would like to downgrade while maintaining a seamless experience, ideally with just a few clicks. This Thunderbird e-mail client is used in an operational environment. Could you guide me on how to do this?

Alternatively, is there a way to get my add-ons working again on version 135.0?

I also find Thunderbird’s handling of add-ons across different versions quite frustrating. The frequent compatibility issues between versions create unnecessary problems. Is there any plan to make this process more flexible in the future?

Thanks in advance for your help!

Asked by fred.stiens.online@gmail.com 1 day ago

Last reply by david 1 day ago

New Edit PDFs feature

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and c… (read more)

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and can't find it.

Asked by Denise 1 day ago

Last reply by gerhard911 1 day ago

EMAIL LOG IN

As of the last update, I cannot log into my at&t email. I can log in using google chrome but can't using firefox. I've spent 4 hours on the phone talking to at&… (read more)

As of the last update, I cannot log into my at&t email. I can log in using google chrome but can't using firefox.

I've spent 4 hours on the phone talking to at&t tech support with no solution; therefore, it appears this log in problem may be because of a firefox update.

Is there any way firefox can fix this?

Thank you, George

Asked by mcdonaldatty 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago