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Dear Mozilla, My Firefox keeps on crashing and the error I'm keep on getting is that 'Firefox has crashed' and 'Firefox has stopped working'. I've tried multiple methods like changing places.sqlite to places sqlite.old, cleared caches, deleted my download history and removing add-ons and unchecking performance acceleration. But still got the same trouble. Even tried uninstalling it and re-installing again by removing the data in Roaming and Local folder in %AppData%. But trying this I got the error as 'Import wizard is not responding'. If I open it in the troubleshoot mode also it keeps on hanging. Kindly give me the solution for this.

I can't drag a downloaded file from Firefox to my desktop on a mac. It used to work and now it doesn't. I've searched and searched and searched to find an answer and nothing has resulted in fixing the problem. I don't seem to have any add ons installed that I can see of unless they are hiding somewhere.

I get the error message:

"The page isn’t redirecting properly

An error occurred during a connection to mail.yahoo.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies."

I tried deleting cookies but still get this error message. Edge is able to access Yahoo mail.

Hi,

I am unable to drag an image that is downloaded onto my desktop. I am using a Mac with the latest version of the Firefox browser. I see a circle with an slash through it when I try dragging an image onto my desktop.

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

• Installed the latest version of TB (from 78.11.0 to 102.8.0)
• Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
• Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

Hello. For the last week or so, Thunderbird has become unusable for me. Shortly after doing anything, such as clicking on a message, it hangs and I can get nothing else done. If I go to another window, and then back to thunderbird, it redraws the window frame, but with transparent window contents (the underlying screen is visible). My "top" linux command shows that thunderbird is eating 100% CPU (on only one thread of the multithreaded 12th Gen core i7).

I've looked at the Activity Manager before the freezing, and nothing untoward is reported. After the freeze, Activity just opens as another transparent window, so I don't know if anything is happening.

I tried resetting the global index as was suggested in another post here. It indexed all my boxes without any error but was not changed afterwards.

I'd really appreciate suggestions here. I'm not aware of having done anything such as a change of settings, so it has me beaten at the moment. I've been using Thunderbird for years without seeing this before.

Kenneth.

I have never had trouble with Mozilla before, it's been fantastic, but since I downloaded the newest version, 111.0, I am able to download any normal website, but when I try to open one of my streaming services I can log in but Firefox won't load the pages fully and won't load the videos at all.

All sites work perfectly on Chrome and Edge, but I really don't want to use either if I don't have to.

Thanks

Hello, after I tried sending a message with a zip attachment to someone, I now keep getting this error message every time I open TB or every time I send a new message. There is nothing in my outboxes and I can't even find the original message with the zip attachment anymore. I have tried removing the account I sent that message from but I keep getting the same error message. I also used Send Later, but removing that also didn't solve the issue. Do you have nay pointers?

Hello Firefox tech support,

I'm emailing to you today about latest Firefox browser version 111.0 that was upgraded over March 17-19 weekend from previous version 110.0 or before. It caused PhotoEphemeris in difficult position on login issues as I could not login successfully.

I tried on different browser named Google, PhotoEphemeris will be able to login.

I may suspect new Firefox version 111.0 is the culprit for PhotoEphemeris login issue. If you roll back to 110 or previous version, PhotoEphemeris will work well including login. The website is www.photoephemeris.com

Thank you, George

Hello, Since a couple of days that I can't drag and drop files from download list window in Firefox anymore. Can anyone help me on this one? Thank you so much in advance.

Firefox 111.0 (64-bit) Ventura 13.2.1

Thunderbird (now 102.9.0) regularly freezes but doesn't crash for me on Windows 10 and 11. Substantially the same behavior occurs whether I'm in troubleshooting mode or have addons enabled.

In Thunderbird, I have 3 mail accounts, and all 3 are IMAP accounts. From the status bar notifications, it seems a large part of Thunderbird's slowness arises because opening a new IMAP folder causes Thunderbird to authenticate to the mail service and check for new messages in that folder.

I already have Thunderbird downloading all of the mail in the IMAP folders subscribed to in each account. So, is there a way to prevent the "recheck for new messages in a folder when opening that folder" behavior and, e.g., only check for new messages on the schedule in each account's settings, by doing "Get Messages," etc.?

Thunderbird is about as responsive as I would expect when I'm working in offline mode. So, I suppose I could open Thunderbird, allow it to sync up to the IMAP accounts, then go offline to work on the messages that came in, then go back online to sync what I've done to the server. But I suppose I'm hoping to avoid that online state toggling if there's a way of doing so.

Thank you so much for your thoughts!

Hello,

For some reason I got a new laptop and install the latest firefox version, however, very often happens that my pointer doesn't change according to the options I am selecting (unless I click on them). To fix it, I have to restart the browser every time. It's annoying because for example, if I select some text to copy it, it will not be highlighted until I finish (unclick), just until then it will highlight the text, but not during the process. Also, the wheel of my mouse won't scroll the page up and down when clicking at it (but I still can scroll without clicking it). All these issues get fixed once I restart the whole browser.

Any ideas? do you think by downgrading firefox this could be fixed?

Best regards, Cristhian Garcia.

Dear Team, I have a situation when I copy a certain text from the Viber desktop app to the firefox browser, the firefox browser cashes for about 15 seconds where I cannot use anything in the browser then it comes back to normal, I've tried on Chrome and Edge and it's normal, Please help..

Yesterday I left work and my computer on with several Firefox tabs open. Today I came in and Firefox was closed. Double clicking the icon on my desktop, or on the icon in the taskbar gives the small circle loading symbol next to the mouse for about a second. But no browser window opens. There is no indication in the Task Manager that a Firefox browser is open.

I have attempted to restart my computer several times. I have uninstalled and reinstalled Firefox. I have tried updating Firefox. I have checked that all my drivers on the computer are up to date. I have run a Malwarebytes virus scan on my computer. I cannot get Firefox to open to check any other settings. I have tried to open Firefox on another account on the same computer and it also results in the same thing.

If anyone has any ideas that might fix this, I would really appreciate it. Thank you. Computer is a Dell OptiPlex 5070 running Windows 10.

With upgrade from 102.8 to 102.9, a new problem with connection to MS exchange enterprise server has arisen. The server will now not let me send mail through the SMTP connection. I can receive mail without a problem. My university uses 2fa (DUO push). The connection that has worked in the past uses smtp.office365.com, port 587, STARTTLS, and OAuth2. When I try to send now, I get this error dialog: "Login to server smtp.office365.com with username xxx@xxx.edu failed." [I've redacted that username]. When I choose "Enter New Password", no authentication dialog boxes come up. It just times out with the same error dialog. I'm not getting a 2fa push notice either. Any ideas on what to do next? Thanks.