All Products Support Forum

I am unable to send any emails with attachments or embedded images via my gmail account. Error message:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.

I am able to send simple text emails without any issues

I tried the suggestions listed here: https://support.mozilla.org/en-US/questions/1344851. Nothing helped. I can send simple text emails so I know my smtp settings are correct. I also have no issues downloading emails from the account.

Help!

1. Recently (two weeks or more) I have noticed that the Forward and Back (10 second) buttons have been missing on my Android phone (ATT Samsung S22+) when playing videos. They are just to the right of the play clocks at the bottom left of the video image. I checked and they are still there for the same videos played on my desktop, so I know that this is not due to the content provider. Is this a mistake, oversight in a recent upgrade, or do I have to switch browsers?

2. For a lot longer than the missing buttons in #1 above, my phone occasionally gives the whirling circle that indicates that it is loading content. In the past when it stopped to load, it restarted in the exact same place, and I didn't miss anything. But now, for some time it seems like the video continues to run so that when the load catches up, the video picks up sometime later than when it stopped, so I miss some of the video. There was a workaround before you took the Forward/Back buttons away, because I could just back up to the point that the video stopped, but now it is a royal pain to get back to the correct spot. In my darker moments, I might think that this is a conspiracy, to make me miss important parts of my videos, but then I come back down to Earth.

I really want the buttons back because I use the Forward button to skip content that I am not interested in, and if you could give me some cure for the frequent loading pauses I would be grateful.

Bruce Killy

A mouse click sometimes will not release and any subsequent movement results in a "drag" operation. For several months I had only experienced the problem on the https://radar.weather.gov/ website. I'd click on a map to zoom in, then as the mouse moves the map gets dragged all over the place. There was no work around (the Escape key or additional mouse clicks didn't change the situation). The only way out was to close the page. I raised holy he!! with the Weather Service several times.

Now, a second instance is occurring, this time in my Instagram account. In IG's interface, after uploading a photo and clicking to center the image, the click doesn't release and the pic moves all over the place. Again, Esc key or additional clicks don't cancel the situation. I can only upload to IG by using Msft Edge.

I am using an older Intuos3 Wacom tablet and mouse. But as I said, the problem only exists in the Firefox browser and no other apps, not Edge and certainly not in any of my photo apps.

I noticed a similar but not exact situation in the on Bugzilla but that issue was several years old.

Any advice? TY. FrankM

Hello,

Firefox began to act very slow on my Pixel phone. I have worked on the issue the last two days. I called Norton and ran my Norton scanner several times; I am told my phone is using toouch memory from Norton yet I have no virus. I disabled Google and the phone is better. There is a problem with the Google update that Google is either not acknowledging or does not know how to fix. I re-installed Firefox. Now I can go to the Yahoo.com website. When I click to login into Yahoo mail the webpage crashes and reads that Mozilla cannot open this page. I have never had this problem before. I am able to open the login page using the Chrome browser. I wonder if there is a default security setting from when I re-installed Firefox that I should deselect? I seem to be able to use all other parts of Firefox. I clicked on the button to send Mozilla the crash reports information. Thank you for helping me.

Lou Armas

After upgrading to Firefox 103, I've noticed the following behavior:

The mouse icon does not change while moving over web pages or even the menu items and tabs.

It requires a click for the mouse icon to change and for an action to take place.

This causes problems because of some actions that expect a mouse hover or a click-and-hold response, which this error is preventing.

For example, clicking on Google Maps and dragging to move the map is impossible.

Hovering over a menu to allow it's automatic drop down to appear is also impossible.

This is not consistent; when I open a new Firefox window the mouse behaves normally for a time.

It does lose this ability but I don't know how quickly it happens, but after at least an hour of use, the problem is apparent.

I had thought this was a problem with my extensions or themes, because the problem does not exist in private mode. But when I temporarily removed all the extensions and themes from my setup, the problem still occurred. And the fact that a new window with all extensions still active suggests that this is not caused by those extensions, or if so, not immediately.

Yesterday (08/10) I ran a supplied update and suddenly the blank white screen problem was solved. Today when I try these same sites the problem reappears. Who sent out the update? Why does it not work today? This is only a problem on my desktop. I can still see the sites on my iphone.

Hi, all websites that have embedded tweets stopped working for me today. I simply see a box that says Loading tweet...

I have attached an image that shows the error. When I am in troubleshooting mode the error goes away and tweets load. the problem is i cant figure out why. Even when i disable all extensions and turn of troubleshooting the tweets stop loading again.

I've restarted by computer, re-installed Firefox, Run it in troubleshooting mode....but still getting constant crashes. It mostly happens when I open a new tab. Here are the crash reports...any help much appreciated!

bp-34564956-3777-45aa-a46d-b37d90220811 8/11/2022, 12:10 PM View bp-5a18b51e-84c8-4580-9647-143650220811 8/11/2022, 12:10 PM View bp-ce964eac-e9cb-45b3-adf9-ffc160220811 8/11/2022, 12:10 PM View bp-5e604a4d-7a20-45a9-9326-f3b250220811 8/11/2022, 12:10 PM View bp-bd121628-46f7-4698-bf3c-f44550220811 8/11/2022, 12:10 PM View bp-d80b8b69-a940-417f-913f-d052d0220811 8/11/2022, 12:10 PM View bp-1a0bcd7d-000e-42b1-83c1-910870220811 8/11/2022, 12:10 PM View bp-da2e8aca-92d6-406e-acdb-cb9340220811 8/11/2022, 12:10 PM View bp-44bdfec5-8988-4fcc-80ed-5a9260220811 8/11/2022, 12:10 PM View bp-d1a24e15-bd0c-4df1-8135-df1fb0220811 8/11/2022, 12:10 PM View bp-713f7745-54d9-4f9b-9ff8-1f5fb0220427 4/27/2022, 3:47 PM View bp-f8ef9dd0-ee88-449e-9c34-74fda0220328 3/28/2022, 12:04 PM View bp-e27de617-b915-4b65-80eb-2415e0220324 3/24/2022, 9:22 AM View

//Firefox 103.0.1; Linux 5.10; Debian 11.4.0; xserver-xorg 1:7.7; Nvidia 515.57 driver// After clicking on ->Web Browsing -> Firefox there is NO visible response for 26 seconds... then a normal application window opens and Firefox appears to be operating normally. Opening via command line gives the following "error/information" message(s): glxtest: VA-API test failed, failed to initialize VAAPI connection. For the TWENTY-SIX seconds(!) Firefox is apparently trying to connect to a service that is not available. Is there something in "Settings" or in "about:config" that I can do to skip the "glxtest" and/or other glx VAAPI related configuration options? Or, alternatively, am I missing something in the X-window configuration or another library package that is necessary to support the VA-API feature? The Nvidia driver indicates it is providing "GLX server" version 1.4 . [Troubleshooting information / Share Data attached]

Hi guys,

With only one tab open in Firefox, the attached jpg is what I see in my task manager.

My desktop is extremely laggy for obvious reasons....but dont know why.

Confusing to see so many child tasks under the parent.

Anyone know what I need to do to over come the general slowness etc on my box.

Thanks in advance

Adrian

Help, please. I am about to give up on my Mozilla Thunderbird mail account. I have used it for over 5 years but it is only lately that I have encountered the same problem of finding all of my accounts and emails vanished and an invitation window to start a new account. I read I am not alone on this and like so many others, I have to ask, what is going on? Updates after updates appear to bring more problems than they resolve and the opening of TH appears to be getting slower and slower from the first start-up. But that apart, the time-consuming and level of inconvenience to retrieve all my data is not worth having this email server if there is not a quick fix that stops these crashes from happening every couple of weeks or so. Following some answers from moderators to others with the same problem, in About Profiles, I have the Default Profile with Root and Local Direction being the same (Profile in use and cannot be deleted). This profile has been working and has been the same for a long time. On the second line of Profiles, I have the Default. Bak profile, which is different to the above but it can be Removed, Set as Default or Rename. Is this the profile that might be causing the problem and do I need it? I have tried changing this Bak file to be the Default one and launching it, but it does not make any difference so the only way I can manage to retrieve all my data is by uninstalling TH, reinstalling it and running the Mozilla backup wizard to restore a profile from a recent saved back up of the program. But what if I had not had a backup? And, I cannot continue having to carry out this process every three or four weeks, so something is causing this problem to recur and I would appreciate whatever help and advice can be given to sort it out. Many thanks.

My cousin sent me a response to an email I sent him. Now, whenever I either write a new email to anyone or respond to an email from anyone his email shows up every time right below my signature. I uninstalled and reinstalled Tbird but that didn't help

Hello,

I did a clean install windows 11 21H2, installed Thunderbird 102.1.1 and later 102.1.2 in the wizard i copyed my password and all the other info imap, after pressing ready checking password keeps on checking noting happens.

My password is correct and also all the other setting.

Must be a bug in the program.

The problem is as follows:

Every time I load some multilagual web page (Aliexpress, prestashop.com fox example) Mozilla loads the page in different language. After I change the language and load a new page from the site, the language is changed again to a random one. Every time I click a button or link, the language is changed.

Cleared cache, and cookies and everithing multiple times. After 3-4 days it does the same thing. Tried fresh install - after a while starts to do the same thing. Installed Firefox Developer Edition - after 6 months starts to do the same thing. Installed Waterfox on different PC - same as Firefox Developer - after 6 months starts to do the same thing.

Does anyone have the same problem? Why is it happening? Is it only me?