All Products Support Forum

Firefox always crashes when I download a file. After that, when I reinstalled firefox again, the situation did not go away, but it was fixed only after restarting the computer.

I wonder if this was due to hardware or software error? I recently renewed some computer parts.

Crash report: https://crash-stats.mozilla.org/report/index/b48749b1-d5f4-40fa-8ccb-34c9a0211128#tab-details

Any help would be greatly appreciated. Thanks!

Modzilla Crash Reporter keeps coming up even though my firefox hasn't crashed. As far as I know the browser hasn't crashed in months but every day and sometimes more a crash report comes up. Sometimes while I am actively using the browser and if I close it I can keep using the browser.

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support.

It is now clear that the problem is with the Firefox browser. The attached screenshot shows an example of an affected tab.

Please fix this. Multiple versions of the same tab waste RAM and other memory, especially on a limited-memory device such as a laptop.

Gentlemen, Good Morning to all.

We are software developers and system integrators and have been loyal users of Thunderbird. This morning, after a few days of holiday here in the USA, I was cleaning-up by Inbox and created and ran a few new rules. They seemed to have run and moved messages to the intended folders. At some point, when the view came back to the Inbox, I noticed the list was empty.

I assumed it was a refresh error and rebooted the Windows 10 Pro desktop computer. When I went back to the InBox, I had two messages -- one from 0301 hrs this morning and the other from a few hours later.

I assumed that the local database had gotten corrupted to look around for the tools to rebuild the DB. That did not solve any problems.

I started to explore the mail account and found that TB could display the messages in the folders, but not the Inbox. Since since this account is more than 15 years old, I moved thru a bunch of folders to see if there were relatively new messages. All seems to be fine at the folder-level.

Since we operate our own mail server, I went to that machine and looked at the mail folders being managed by ICEWARP. I could access the messages thru the web mail interface. Looking at the OS, there are 114,866 files --most of them with a .IMAP suffix and 241 folders, which seemed to mostly be updated around 0523 hrs.

I've rebooted the server a few times,,but that did not resolve the problems. I've sent a new message, which arrived in the Inbox and was readable.

I've checked to confirm that all folders are Subscribed to. Yup. All have a checkmark.

So, now there are the 3 rquestions: 1. Has anyone seen this problem before and what was the cause? 2. What do I need to do to get Thunderbird 91.3.2. (32-bit) to recognize the message files? 3. If I cannot get TB to recognize the files when connected to the mail server, can I use IMPORTEXPORTTOOLS V11.1 to import the files from removable media?

Any assistance would be appreciated as I need access to the emails.

Thank you

Mike Grason Software & Systems, Inc. USA <removed phone#>

I moved to a new PC and installed 64-bit Thunderbird (had 32-bit on old PC). I restored my profile folder from backup and Inbox shows my email and settings look okay. But if I try to reply to a message, TB freezes. It opens the new message dialog, but the TO is left empty and everything is unresponsive with spinning icon. All I can do is close the program.

All the comment sections on facebook cause huge RAM usage! E.g. Someone posted over 1000 comments of all active, popular facebook pages/groups. I click show more and more... Where do I get 50 GB of RAM to display even 1000 comments after java-script processing?

20 GB of physical memory Virtual: 50000 MB (50GB) minimum Maximum: 500000 MB (50GB) maximum Disk SSD Samsung 870 EVO Windows 7 x64

Suddenly TB was not responding so I had to close it and restarted it. But all my tabs where gone... This has never happened before. And it's quite unfortunate, since the tabs is a kind of 'to do list' of mails I have to reply to etc. My version is Thunderbird 78.14.0 (64-bit) and my OS is Ubuntu 20.04.3 LTS 64-bit. I have not closed TB again yet. So if there is some way to recall all those tabs please tell me!

1. iNTRO - I spent an extra un-necessary year on the beta channel because of TBs Oauth2 set up problem. While there I had a major Tbird crash. Duplicates appearing , moving emails to other folders resulting in loss of said emails. incessant indexing, compacting and re-appearance of deleted contents of directories with unexpected loss of current contents. A real mess. After a month of this nonsense I only managed to recover by re-installing Beta to a new directory and copying backed up local folders manually, directory by directory, into the new Beta and checking (and or repairing) the contents, folder by folder. It took a day and a half. Arising from this experience and looking, sometimes aghast at the Beta Channe,l I suggest the following.

2. Suggestions 2 .1 Repair Tool We need to have a repair tool to rebuild a mail system just as I have partially described - you will know that there are many nuances in such a rebuild with some .sbd files not being recognised automatically and some others being recognised (trial and error methods were used to overcome these problems). In short you guys have the rule book and could easily programme a rebuild tool. What a relief it would be to know that such a rescue vehicle was at hand. 2.2 Back Up Tool As email data bases grow - mine is now 33 Gb - there has to be good back up system that users can trust. In the MS world (awful software) the back-up tools are not much good - so it would be useful for TB to do this or recommend some software for this purpose. I think TB guys should do this as Restore facilities are critical here - offering users options to recover particular email folders and emails and place them in particular locations would seem essential. 2.3 Archive

I have a lot of folders - but many are not  active at any one time. eg I have sent directories going back to 1997 eg Sent_1997, Sent_1998 etc . It would be useful to have a foreground / background arrangement of folders where folders in the background were semi-archived. They would be visible and accessible when required but not part of TB's routine search or maintenance .   They could be differently coloured in the LHS pane. It might take longer to access them. This might have the effect of preventing loss of active performance.

2.4 Deep Archive A deep archive where the user elects to compress(ZIP) folders in the Deep Archive. Once archived these would be ignored by the system unless they were released into the foreground /background area 2.5 Purge Command When things go wrong and the indexing screws up many duplicates are sometimes created. There should be a Purge folder command when right clicking on a folder.

There are other things such as better TB messaging and better documentation of the profile folder system - the existing information is too dispersed - and shoe-string - needs a User friendly approach not assuming one is familiar with shells. Do everything through DOS for consistency. Here too a tool would be useful.

Best

Gilbert

Firefox uses all RAM, all RAM + High CPU (I have 20 GB and it showed 17 GB RAM usage and crash) always when using Facebook Page (e.g. several hours of using Facebook).

Thunderbird 94.02 in Windows 10 Pro/Windows 7 Pro Several users I support frequently send attachments to their email recipients. They wish to open the attachment from the pending email to assure themselves that they chose the correct file. Frequently, but not always, the system reports it cannot find the supposedly file. This is an ongoing and very concerning issue for these users.

Hi everybody, Thunderbird (the latest version) hangs after entering Preferences, and eventually crashes with error message requesting to send info to developer. Restarting Thunderbird and/or PC didn't help at all. E-mails are working more or less normally (a bit slower). Any suggestions? Thanks in advance Pawel

When I click on this [https://www.ensonhaber.com/] site, Firefox eats all the memory. I tried both Window 10 and Linux. Also, I've tried it while any plugin not installed.

Recent update of Windows 10 hosed my computer. Fortunately I cloned my drive earlier in the year and am able to access the files on the bad drive.

Copied over my old profile - something went wrong and Thunderbird reinstalled. Was able to establish my gmail accounts and retrieve my local folders and use my e-mail.

Am not having any luck with the address book - all the abook.mab files I import are empty. Don't see a way to import sqlite folders but I can copy and paste the abook.sqlite folders but where do I select it from and where do I paste it. When I try to view the abook.sqlite folders they seem to contain very little data.

On the bad drive I have 3 profiles - on the cloned drive with Thuderbird reinstalled I have 1.

Any help would be appreciated - thanks

Following a recent (extensive) Plus.net UK email server outrage, retrieving mail on my 2 email addresses (both on Windows PC - no other email accounts or devices connected) were rendered unavailable. My principle mail.plus.net (POP mail server) recovered normally - and continues to work normally.

But my secondary mail.waitrose.com (IMAP mail server - no, I'm not sure why this is different?) had emptied the off-line 'Sent' messages folder, but which (the last 14 days) were still retained on-line (all copies downloaded and restored from the server as Maildir files luckily). But now, repeatedly requests me to enter - but not recognising - my password before continuing. Connection declined Try again . . . contact established,

On most other occasions, I get "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections to this server. Use the Advanced IMAP Server Settings dialogue to reduce the number of cached connections" (from the normal 5). Then normal connection will be restored upon a fresh 'close-open client' action. Tried a number of options between 1 and 8 to no effect.

Anyone matching this profile and solving it? Plus.net confirm that my Server options and addresses are typical and correct, but can't help with Tbird problems. . . .

Firefox is crashing when using Google MapsStreet Views and when a 3-D picture is loaded in Facebook.

When running in Safe Mode, Google Street Views will function and a Facebook page with '3-D' picture won't crash the browser. This started with the last couple of updates - we're using version 94.0.2 64bit. We check with Safari

Two problems, no doubt related:

1. All of a sudden, about a week ago, we started getting this message:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.solaritis.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

No changes to any profile or configuration have been made. Running Win7Pro and the latest Tbird on an HP Envy laptop.

2. Also, failure to automatically download messages from Network Solutions, our email provider when first loading TBird. "Connection to server mail.solaritis.net timed out." When I then Get Messages, it works (and works for the rest of the time TBird is loaded; unload and reload, problem again.

Thanks.

Robert Hall