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Firefox is dead

I downloaded and installed the firefox app and nothing happens. No menu. No tabs. The word "firefox" appears in the upper left corner of my screen and a "." appears under… (read more)

I downloaded and installed the firefox app and nothing happens. No menu. No tabs. The word "firefox" appears in the upper left corner of my screen and a "." appears under the app, indicating that it is open. The screen "blinked" momentarily when I opened the app. I am a longtime user of Firefox and this same thing happened this morning when I opened the app, which I uninstalled, and then downloaded and installed this new app. Same problem.

Asked by Jim Dollar 1 day ago

Last reply by cor-el 24 minutes ago

Why do I have to keep downloading more than twice?

Ive had Firefox for a very long time. In advertently I Closed the account and now downloading it Twice tbey keep asking me to download again. Why? I was about to call Ap… (read more)

Ive had Firefox for a very long time. In advertently I Closed the account and now downloading it Twice tbey keep asking me to download again. Why? I was about to call Apple help talking to Volunteers

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by sandrakayaker40 1 day ago

Last reply by TerryN21 1 hour ago

GMAIL Account

April 10, 2021 Hello, I created my GMAIL account on Mozilla (last version 78.9.1 (32 bits)). When I try to send a mail I receive error messages (see "Error sending msg fr… (read more)

April 10, 2021 Hello, I created my GMAIL account on Mozilla (last version 78.9.1 (32 bits)).

When I try to send a mail I receive error messages (see "Error sending msg from Gmail Mozilla 01.JPG").

When I cancel these messages, a page opens (see "Error sending msg from Gmail Mozilla '02.JPG").

When I validate my Gmail account address (see "Error sending msg from Gmail Mozilla '03'.JPG"), the previous page is displayed again. It is impossible for me to validate and enter my password.

If I send a message from another account, the message goes out well, it is not mentioned as undelivered but it is not displayed in the 'Gmail incoming mail' and I cannot force the reception of messages.

When I want to leave Gmail, I get this message "ERROR TO QUIT GMAIL.JPG". I waited 2 hours without success. When I connect to Gmail via the Internet, I find the message sent by another account in my incoming mail.

The image "Param IMAP Gmail Mozilla 01.JPG" shows my IMAP settings in Mozilla. The image "Param SMTP Gmail Mozilla 01.JPG" shows my SMTP settings in Mozilla.

How to fix this problem? Thanks in advance. for your cooperation. ONE WHO KNOWS IS BETTER THAN TEN WHO ARE LOOKING. Translated with www.DeepL.com/Translator (free version)

Le 10 avril 2021 Bonjour, J'ai créé mon compte GMAIL sur Mozilla (dernière version 78.9.1 (32 bits)).

Lorsque j'essaie d'envoyer un mail je reçois des messages d'erreurs (voir "Error sending msg from Gmail Mozilla 01.JPG").

Lorsque j'annule ces messages, une page s'ouvre (voir "Error sending msg from Gmail Mozilla 02.JPG").

Lorsque je valide mon adresse de compte Gmail (voir "Error sending msg from Gmail Mozilla '03'.JPG"), la page précédente s"affiche à nouveau. Il m'est impossible de valider et de pouvoir entrer mon mot de passe.

Si j'envoie un message depuis un autre compte, le message part bien, n'est pas mentionné comme non délivré mais ne s'affiche pas dans le 'Courrier entrant de Gmail' et je ne peux pas forcer la réception de messages.

Lorsque je veux quitter Gmail, je reçois ce message "ERROR TO QUIT GMAIL.JPG". J'ai attendu 2 heures sans succès.

Lorsque je me connecte sur Gmail via Internet, je retrouve le message envoyé par un autre compte dans mon courrier reçu.

L'image "Param IMAP Gmail Mozilla 01.JPG" indique mes paramètres IMAP dans Mozilla. L'image "Param SMTP Gmail Mozilla 01.JPG" indique mes paramètres SMTP dans Mozilla.

Comment régler ce problème ?

Merci par avance. UN QUI SAIT VAUT MIEUX QUE DIX QUI CHERCHENT.

Asked by geuziere 4 days ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 2 hours ago

telus porting to google nightmare

my problem is the opposite. I was getting my email through telus web mail. Telus has decided to port everyone over to google mail...which I hate. I was told that the port… (read more)

my problem is the opposite. I was getting my email through telus web mail. Telus has decided to port everyone over to google mail...which I hate. I was told that the port would be smooth as silk and all Thunderbird would require is a couple of tweaks and all would be well.... on October 12th my email "handsonhistory@telus.net" was ported to google. I contacted telus tech support to help setting up Thunderbird and they deleted my profile. I was concerned that all of my "pop" email would disappear but the tech agent said that it would not. The tech agent then re-instated the email "handsonhistory@telus.net" and changed the account into an "imap" account he re-instated the handsonhistory@telus.net profile with-in thunderbird" and aimed it to google email servers. Well, all my emails disappeared. the agent said that there was a back-up somewhere and we could easily get my email back. I have tried everything and nothing has worked. I have a backup of the profile as of 2 days ago. I have tried redirecting Thunderbird to another email folder using the account settings to server settings to a version of the profile I placed on my "D" drive. The emails appear, the system becomes unstable, the the "script" is running message comes up with a continue or discontinue choice and no matter what you choose the emails disappear. I have tried over writing the mail folder within the profile found on the "C" drive and the same thing above happens? Telus will no longer help me and I have been left high and dry. I have another email that I need to activate for my wife but I am afraid to damage her inbox as it is color coded and represents years of work. Please can anyone help me? Todd

Asked by handsonhistory 22 hours ago

Last reply by sfhowes 2 hours ago

Microsoft updated - Firefox won't work

Microsoft updated overnight and today I can't get Firefox to work at all. Have downloaded/installed 3 times, but it just keeps searching for my bookmarked sites (gmail a… (read more)

Microsoft updated overnight and today I can't get Firefox to work at all. Have downloaded/installed 3 times, but it just keeps searching for my bookmarked sites (gmail and comcast.net, for example). I have made Firefox my default browser. Any suggestions? I'm not sure I'll know if someone responds b/c I can't get into my email -- tho guess I could use Edge? I don't like using any Microsoft product ....

Asked by snraann 5 hours ago

Last reply by Taimur Ahmad 5 hours ago

How to revert from Beta 88.0b1 (64-bit) back to normal release channel?

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release. How do I do that and retain all the emails, address books and Enigmail settings… (read more)

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release.

How do I do that and retain all the emails, address books and Enigmail settings?

I have tried starting the beta with "Thunderbird --allow-downgrade" but the version remains the same Beta 88.

Asked by kufurst 2 weeks ago

Last reply by Toad-Hall 6 hours ago

Sub folders

I have just installed Thunderbird on my wife's PC. The inbox has syncronised OK but the subfolders have not come in. She uses a me.com account and was previously getting … (read more)

I have just installed Thunderbird on my wife's PC. The inbox has syncronised OK but the subfolders have not come in. She uses a me.com account and was previously getting her emails via iCloud but it bacome very slow.

Marc marc@marchull.co.uk

Asked by marc75 1 day ago

Last reply by sfhowes 1 day ago

win10 new installation firfox cannot display anything

HI, new computer win10, fresh firefox download 4/13/2021, firefox cannot display anything. Chrome, Kiwi, msedge all work great just so. checked firewall, firefox is allow… (read more)

HI,

new computer win10, fresh firefox download 4/13/2021, firefox cannot display anything. Chrome, Kiwi, msedge all work great just so. checked firewall, firefox is allowed through. about:support, settings etc sites are not displayed either

Any idea whats happening? Any idea how to rescue? thx,-w

Asked by emptyFirefox 1 day ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 day ago

How to migrate from MS-Outlook 2010 to TB? Import "Outlook" does NOT work

How to migrate 'Contacts' and 'Addresses from MS-Outlook 2010 to TB? the Thunderbird so-called 'Import' does NOT work. Attempting to do so merely produces a 'window' th… (read more)

How to migrate 'Contacts' and 'Addresses from MS-Outlook 2010 to TB? the Thunderbird so-called 'Import' does NOT work.

Attempting to do so merely produces a 'window' that states

   "Addresses successfully imported from Outlook
    "No address books were found to import

And, surprise, surprise NO data is made available in TB !!! What is WRONG?

Asked by K.S.Heard101 1 week ago

Last reply by Toad-Hall 1 day ago

Copied Mails from old Laptop not accepted

Dear all, on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/… (read more)

Dear all,

on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/ImapMail /Thunderbird/ImapMail/imap.gmx.net /Thunderbird/ImapMail/imap.one.com /Thunderbird/Mail /Thunderbird/Mail/Local Folders /Thunderbird/Mail/pop3.web-1.de /Thunderbird/Mail/pop3.web-2.de /Thunderbird/Mail/pop3.web-3.de /Thunderbird/Mail/pop3.web.de

Then Apple reinstalled Big Sur from scratch. With a new user, I reinstalled Thunderbird -- this time I got V.78.9.0. I entered one of my three Mail-accounts as IMAP and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

Actual results:

My stored mails from before the reinstallation are invisible. The other two Mail-accounts are invisible.

I added another one of my three Mail-accounts as POP3 and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

My stored mails from before the reinstallation are still invisible. The other Mail-account is invisible.

Expected results:

I would like to access all my three Mail-accounts with the stored emails. At least I would like to get access to my stored Mail folders -- I can install the mail addresses newly, this is not my problem. After proceeding per instruction, I do not know why they are not accessible.

A very helpful person, Matt, showed me https://support.mozilla.org/en-US/questions/1315638#answer-1371097, where the same problem is solved. There it says:

  "Go to your backup and open whatever folder contains prefs.js."

In my backups is no prefs.js. To be exact, there is no prefs.js anywhere on my computer or on any of my backup disks. What can I do...? -- I can see my mails in the directory system. How can I access them?!

Thank you for your help in advance. N.

Asked by nachtkrabb 6 days ago

Last reply by Toad-Hall 1 day ago

Thunderbird Versionen sehr alt - neu

auf meinem PC befindet sich noch die Thunderbird-Version 14.0 (vermutlich aus 2012) - ich habe die neue Version 78.9.0 heruntergeladen - dann waren die alten Dateien usw.… (read more)

auf meinem PC befindet sich noch die Thunderbird-Version 14.0 (vermutlich aus 2012) - ich habe die neue Version 78.9.0 heruntergeladen - dann waren die alten Dateien usw. verschwunden - dann habe ich über Windows den alten Zustand wiederhergestellt - wie kann ich updaten und alles Alte beibehalten (wegen einer möglichen Hilfe: ich bin techn. absoluter Laie)

Asked by WUM.Schelkes 2 days ago

Last reply by День сумо 1 day ago

Android 4.6 unable to use Firefox

I have Samsung 10.1 running Android 4.6, which I am unable to update. Firefox seems to no longer be able to be installed. Is there a way to use the app on this Androi… (read more)

I have Samsung 10.1 running Android 4.6, which I am unable to update. Firefox seems to no longer be able to be installed.

Is there a way to use the app on this Android version.

Asked by spabl99 1 day ago

Last reply by Seburo 1 day ago

Firefox refuses to enstabilsh connection

Hi, as of yesterday I'm no longer able to use firefox, since browsing doesn't work anymore. As soon as I try to load a page, a messge pops up that said that due to a poss… (read more)

Hi, as of yesterday I'm no longer able to use firefox, since browsing doesn't work anymore. As soon as I try to load a page, a messge pops up that said that due to a possible health risk firefox doesn't even bother to connect (and of course I looked for a link that allowed be to go on) The test is geman, but I think that the basic of the message. Unfortunately there is no support whatsoever in other languages.

I think I can change the settings in opera, which, as the best browser atm, would be a real improvent to firefox, but I am not able to export the chronic as well as the bookmarks, that why I stayd with FF. But now, since FF isn't running anymore, I decided to finally improve my Browser. How do I import bookmarks,chronic and other settings form FF to Opera ?

Asked by adicllong 3 days ago

Last reply by cor-el 2 days ago

Reinstall with existing mail folders

I have been using Messenger/Thunderbird for the last 25 years, and have (had) a pretty significant set of inbox folders. Because of the size of these (and of course the n… (read more)

I have been using Messenger/Thunderbird for the last 25 years, and have (had) a pretty significant set of inbox folders. Because of the size of these (and of course the need to move them every few years to a new PC), they were on a separate drive, and have been continuously updated as new versions of Windows and Thunderbird are installed. They appeared as a series of SBD folders in a folder called "Mail". This time I only needed to reinstall Windows on an existing PC, so I was able to backup the profile in the AppData folder and only needed to reinstall Thunderbird and have it point to the "Mail" folder. Unfortunately, despite the Thunderbird installation process continually saying "Upgrading" during the process, as soon as I pointed Thunderbird to "Mail", it just deleted the last 25 years of mail. Not sent to recycle bin but deleted outright. The client briefly showed all my inbox folders in a column on the left as it always has, then that listing collapsed to only Inbox, Drafts, Sent, Spam & Trash. All the SBD folders are gone. Is there a different sequence which would have saved my mail folders - perhaps pointing to a different folder and then copying all the SBDs into that? In the past, I have just updated the "Local Directory" location in the Server Settings, but that has not worked in this case. Any help would be appreciated. Thanks

Asked by russellchapman 3 days ago

Last reply by christ1 2 days ago

cant find the downloads from the phone

I have been using ff on Android for years. Now maybe one year i have not been able to find my downloads ANYWHERE on the phone. Downloads also seems to take for ages to co… (read more)

I have been using ff on Android for years. Now maybe one year i have not been able to find my downloads ANYWHERE on the phone. Downloads also seems to take for ages to complete. And when it completes it may be i can open it once by clickin the notification its ready, but after that it dissapears.

I have read some people have been having this issue for years also. I think its something what ff wont fix. Do i need to change the the browser just for this idiotic reason?

Asked by tony bay 1 month ago

Last reply by Naheed 2 days ago