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FireFox crashes on install

Hello, Firefox always crashes when I try to install it. I have tried many versions including 75,78,80. I have tried starting it in safe mode. Starting in safe mode als… (read more)

Hello,

Firefox always crashes when I try to install it. I have tried many versions including 75,78,80. I have tried starting it in safe mode. Starting in safe mode also crashes. Running Windows 10.

I have tried: uninstalling and reinstalling rebooting the computer scanning for viruses (Did not find any) Installed newest video driver starting in safe mode (never works)

Chrome and Edge run fine.

Mozilla Crash Reporter report:

BreakpadReserveAddress: 1443205545984 BreakpadReserveSize: 83886080 BuildID: 20200630195452 CPUMicrocodeVersion: 0x20 CrashTime: 1594231937 Email: xxx@yyy.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1594227394 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","vcruntime140.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["dbgcore.dll","dhcpcsvc.dll","version.dll","netprofm.dll","avrt.dll","nlaapi.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","d3d11.dll","D3DCOMPILER_47.dll","apphelp.dll","uxtheme.dll","dwmapi.dll","dbghelp.dll","DXCore.dll","dxgi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","kernel.appcore.dll","powrprof.dll","profapi.dll","msasn1.dll","bcrypt.dll","bcryptPrimitives.dll","msvcp_win.dll","cryptsp.dll","gdi32full.dll","cfgmgr32.dll","win32u.dll","wintrust.dll","ucrtbase.dll","KERNELBASE.dll","windows.storage.dll","crypt32.dll","shell32.dll","setupapi.dll","psapi.dll","msvcrt.dll","sechost.dll","oleaut32.dll","ws2_32.dll","kernel32.dll","clbcatq.dll","SHCore.dll","gdi32.dll","rpcrt4.dll","nsi.dll","shlwapi.dll","imm32.dll","user32.dll","combase.dll","ole32.dll","advapi32.dll","ntdll.dll","usp10.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","webauthn.dll","wsock32.dll"],"Mozilla Corporation":["firefox.exe","lgpllibs.dll","xul.dll","nss3.dll","mozglue.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 324 StartupCrash: 1 StartupTime: 1594231934 ThreadIdNameMapping: 15248:"Gecko_IOThread",18828:"Timer",19052:"Link Monitor #1",13952:"Socket Thread",15964:"Permission",11548:"BackgroundThreadPool #1",15144:"JS Watchdog",18912:"JS Helper",19192:"JS Helper",3596:"JS Helper",16984:"JS Helper", Throttleable: 1 URL: UptimeTS: 46.38065 Vendor: Mozilla Version: 78.0.1

This report also contains technical information about the state of the application when it crashed.

Thank you for any help you can supply.

Asked by greg65 3 hours ago

Last reply by greg65 1 hour ago

Passwords Saved on a Firefox Browser that had to be deleted and now I can't find the saved passwords on the newly installed Firefox browser

I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firef… (read more)

I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firefox web browser. Now that I had to reinstall the web browser, my information is lost and I do not know how to retrieve. My question is, once a password is saved, you guys on the backend have the ability to retrieve it? Please let me know as this would be greatly helpful for my job.

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Asked by dannyhyppolite 2 hours ago

Firefox can't update!

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automa… (read more)

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automatically install updates. However i disabled background service. I don't want to use it. And automatic updates are still enabled, so there shouldn't be reason for it - to not work. Thanks for answer.

Asked by empleat 2 hours ago

Thunderbird 68.10.1 auto-downgrades to 68.1

I have an installation of Thunderbird 68.10.1 and have my profile setup. Every few days the installation downgrades automatically to 68.1 and my profile does not launch. … (read more)

I have an installation of Thunderbird 68.10.1 and have my profile setup. Every few days the installation downgrades automatically to 68.1 and my profile does not launch. All my settings are lost. To recover I have to go to Options > Advanced > Update and update to 68.10.1. It starts working again. See screenshot attached that shows me updating to 68.10.1 over and over.

Asked by balajiathreye 4 hours ago

Last reply by balajiathreye 3 hours ago

saeid.ghadery888@gmail.com

آیا سیستم شما گذینه دیگری دارد تا از من تاییدیه بگیرد تا مرورگرتان ترجمه شود و کاربران قادرباشند بفهمند چه درخواستی سیستم دارد! از روز نصب این مرورگر دچار مشکلات بیشتر شد… (read more)

آیا سیستم شما گذینه دیگری دارد تا از من تاییدیه بگیرد تا مرورگرتان ترجمه شود و کاربران قادرباشند بفهمند چه درخواستی سیستم دارد! از روز نصب این مرورگر دچار مشکلات بیشتر شدم به جای امنیت بیشتر ویا بازیابی حساب قدیمی .فقط گذینه های تغییرحساب فارسی نوشته میشود والباقی را باید به زبان اصلی اجازه دسترسی بدهیم وبعد از باز کردن صفحه 20 دقیقه منتظر ترجمه شدن باشیم وبه دلیل ترجمه نشدن خارج شویم . نمیدونم الان باید کدام گذینه را انتخاب کنم تا این پیام به پشتیبانی ارسال شود ومجدد یک روز وقت من صرف ترجمه و درک این برنامه میشود واخرباید حذف کنم به دلیل ترجمه نداشتن به زبان من.

Asked by ssaeid.ghadery888 8 hours ago

import from Outlook 2007

So, like many others, I have spend 2 days trying without success to import EVERYTHING from Outlook express mail 2007. I just want to import mail, setting etc into Thunder… (read more)

So, like many others, I have spend 2 days trying without success to import EVERYTHING from Outlook express mail 2007.

I just want to import mail, setting etc into Thunderbird on a new Win 10 computer and go on with the remaining days of my life.

Is this too much to ask in 2020? :-)

I have tried downloading and running some of programs suggested here but can't make any sense and can't get them to work.

Asked by samperi1 1 day ago

Last reply by samperi1 17 hours ago

Recover all the files I have deleted from the download's Firefox (EN/ES/GL)

(This post is written in English, Spanish and Galician; choose one of them to read my problem; Thank you) Hello everyone, Since Firefox does not save my downloads in my p… (read more)

(This post is written in English, Spanish and Galician; choose one of them to read my problem; Thank you)

Hello everyone,

Since Firefox does not save my downloads in my phone, it does in his own category of "Download" inside of the browser. But, my problem is: yesterday, I have been deleted some files that I have downloaded from it and without wanting I select "Delete all" and all was deleted inmediately.

My question is: Is there any option to recover all the files (mostly pdfs, word)that I download inside Firefox?


Hola a todos e todas,

Desde que Firefox no guarda las descargas fuera de su aplicación, lo hace en su apartado propio de "Descargas" que está dentro del propio Firefox. Mi problema es: ayer, estuve eliminando algunos archivos que he bajado desde Firefox y sin darme cuenta seleccioné "Eliminar todos" y se eliminaron. Mi pregunta es: Hay algún tipo de opción/programa/hack para poder recuperar todos eses archivos (mayoritariamente pdfs, word...) que están dentro de las descargas de Firefox?


Ola a todos e todas,

Desde que Firefox non garda as descargas fóra do seu aplicativo, faino no seu apartado propio de "Descargas" que estña dentro do propio Firefox. O meu problema é: onte, estiven eliminando algúns arquivos que baixei desde Firefox e sen querer seleccionei "Eliminar todos" e elimináronse. A miña pregunta é: hai algún tipo de opción/programa/hack para poder recuperar todos eses arquivos (maioritariamente pdfs, word...) que están dentro das descargas de Firefox?

Asked by drgaga345 1 day ago

Last reply by drgaga345 21 hours ago

just updated my system

dear how are you I just need to update my mobile system that's why I need the free so kindly help me out dear how are you I just need to update my mobile system and Scorp… (read more)

dear how are you I just need to update my mobile system that's why I need the free so kindly help me out dear how are you I just need to update my mobile system and Scorpio that's why I need the property so kindly help me out to do that I can update my system thank you

Asked by mughal 1 day ago

duplicate folders that show nothing after importing profiles to a new Thunderbird

I followed all steps to copy Thunderbird profiles successfully to a new Thunderbird downloaded on a new computer. All email accounts, old settings, and folders (very larg… (read more)

I followed all steps to copy Thunderbird profiles successfully to a new Thunderbird downloaded on a new computer. All email accounts, old settings, and folders (very large, 16.9g) are all in the left pane after I launched the new Thunderbird.

However, many folders in Chinese characters are duplicate, and do not show anything inside the folders. I have transferred the profiles to a new computer many times in the past 10 years, and I have been always successful without any problem using the same method to transfer from one computer Thunderbird to a new computer Thunderbird. But, this is the first time I encounter this problem - duplicate folders than contain nothing inside. I first downloaded the latest version of Thunderbird (68.10). It happened. Then, I thought I should try an older version (60), which is my old computer using Thunderbird 6.0. But it has the same duplicate folders that contains nothing or do not show up anything inside.

I searched in the support articles and discussions on Thunderbird. I tried to delete all MSF files in the folders, which took a long time to do, and restarted the Thunderbird. But, it still does not work. I tried to delete the duplicate folders, in many ways, but it did not allow me to delete. When I click on any folder in Chinese characters, it just has no response, blank in the folders, and it shows no files previously saved. But, if I click on the folders in English, they are working, and all messages saved show up.

I need all those folders which I saved for over 20 years on my teaching and research position. I have been perplexed and frustrated as I have tried to remove and reinstall Thunderbird and transfer data over 10 times in the past few days, spent days by days on this task without finding a solution. I think the only way now is to find an expert who knows the Thunderbird well to help me. I am even willing and happy to pay the service and work provided by any Thunderbird expert, so I can resolve the problem to get these folders work. All folders and sub-folders inside contain a lot of messages.

The strange thing that has puzzled me is that all folders and sub-folders in English work fine, and has messages, but those folders and sub-folders in Chinese language are all duplicate and contain no message inside. Please see the pictures attached for your reference. Can anyone kindly help me? Please do email me and alert me when someone would kindly offer help, and email me: sguo@sfsu.edu Thanks very much!

Asked by sguo 3 days ago

Last reply by sguo 1 day ago

Unable to delete unwanted duplicate, empty address books

In Address Book, I exported (cvs file) Personal and Collected Address Books. On new computer Address Book, I imported those files. Now I have a filled Personal Address Bo… (read more)

In Address Book, I exported (cvs file) Personal and Collected Address Books. On new computer Address Book, I imported those files.

Now I have a filled Personal Address Book and a second, empty Personal Address Book. Same with Collected Addresses.

I would like to delete/remove the empty address books. How?

Asked by oracle1946 1 day ago

account on the computer

Hello, When they said (in swedish) You have one step more before you installation is finished and that is to connect another device so I tried to connect my mobile and I … (read more)

Hello, When they said (in swedish) You have one step more before you installation is finished and that is to connect another device so I tried to connect my mobile and I think I succeeded. But, on the computer it seems that I can't find the application. It isn't there so I have tried to download it again but that must be wrong because than I must do everything all over again and I guess it than isn't compatible with my mobile. Why is it so very hard to download?? What must I do? Yours, Marie

Asked by marie.darin 2 days ago

Last reply by marie.darin 1 day ago

Lost Inbox and Trash after upgrading to 68.9.0

I allowed Thunderbird to upgrade to a new version first thing this morning (Windows 10) without considering the consequences. It had me enter a new profile. I keep pop … (read more)

I allowed Thunderbird to upgrade to a new version first thing this morning (Windows 10) without considering the consequences. It had me enter a new profile. I keep pop my email from Gmail and keep my local account and local folders on a network share.

I got it pointed to my Local Folders just fine, but not my Inbox and Trash. Couldn't figure out how to point the account, then I realized that I just didn't scroll Server Settings. Oops. I pointed my email account Local directory at the folder on the share drive (neglecting to make a copy first, darn it), which is what I normally do when I install Thunderbird on a new computer or whatever. Unfortunately, the 200Mb inbox did not get incorporated like I had hoped, and I don't see any trash in there. Would have liked to keep both but at least the inbox data does still seem to be there. And, there is a backup, so I can still reinstall with the right process and recoup everything.

I installed the ImportExportToolNG add on, but it does not see the inbox, which does not have an extension anymore, as a directory. I just get a single email (subject only) if I try to import it as a file. It looks like there are still .msf files being used but I'm not sure what Thunderbird did to my share folder.

Is there a way to get the old account level emails from inbox and trash into the new account? Can I give the now "File" inbox file an extension that will help the import tool interpret it, so I can at least get it into a Local Folders folder?

Is there a way I can reinstall the old Thunderbird, so I can point it to yesterday's backed up folder and be up and running again without losing so much important information?

I feel like that would be the best strategy, if possible. I'm a bit frustrated here. Now it's downloading a bunch of crap from Gmail, like nothing I would want to keep, I don't think. I thought for a sec it was going to be my missing inbox, but no.

Asked by dwasmuth 3 days ago

Last reply by dwasmuth 2 days ago

Struggling to migrate thunderbird emails from MacBook to new iMac

By mistake when setting up a Filter in thunderbird on my iMac, I lost all mails in one of my accounts inbox. Fortunately, they're all there in Thunderbird on my MacBook … (read more)

By mistake when setting up a Filter in thunderbird on my iMac, I lost all mails in one of my accounts inbox. Fortunately, they're all there in Thunderbird on my MacBook Pro and despite following Mozilla's instructions using the system via Help - Troubleshooting menu, I'm having no success in migrating the account from the MacBook to the iMac.

I'm assuming that if I do this migration successfully, that the current 'iMac' account will be overwritten by the account on the MacBook Pro.

Any help would be appreciated

Best wishes

Rod

Asked by r.corston 3 days ago

Un-archiving emails

Hello all! Hopefully one of you genius gurus can help. On advice from GoDaddy (insert eyeroll), I downloaded Thunderbird as their only solution to be able to do a backup … (read more)

Hello all! Hopefully one of you genius gurus can help. On advice from GoDaddy (insert eyeroll), I downloaded Thunderbird as their only solution to be able to do a backup without Outlook. Their instructions were quite vague, however, and I wound up creating an archive of the last 13+ years of emails instead of a backup. But now NOTHING shows in the Archive folders in the left menu, although thankfully I was able to find what looks like might be something in the Profiles folder so I'm not completely panicking.

Any chance there's a way to "undo" the archive and restore everything back? I did try "undo", for the record, holding my breath and crossing my fingers in a Hail Mary fashion (after hours of watching it all unfurl) to no avail.

Asked by jen7 3 weeks ago

Last reply by jen7 3 days ago

AAdvantage eShopping Button Extension will not download

I have been unsuccessful in downloading the American Airlines AAdvantage eShopping extension from the AA.com website. Each time I get the error "The add-on could not be … (read more)

I have been unsuccessful in downloading the American Airlines AAdvantage eShopping extension from the AA.com website. Each time I get the error "The add-on could not be downloaded because of a connection failure".

Firefox 79ob3 Window 7

Thanks

Asked by mthomasff 5 days ago