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Thunderbird storage

I recently un-installed an old version of Thunderbird that was showing a vulnerabilty and would not patch itself to the latest version for some reason (old version was in… (read more)

I recently un-installed an old version of Thunderbird that was showing a vulnerabilty and would not patch itself to the latest version for some reason (old version was in the 60s). I had all mail stored in a non-standard folder on my D drive so that it would be included with my backups. After uninstalling, my non-standard folder is still there. However, the location where Thunderbird was originally installed was removed and that is not included in my backups.

I installed today the newest version of Thunderbird, but I cannot get it to open my old mail. I'm able to login to my accounts, but I need to access the email stored in my non-standard storage file.

Asked by jwingram 1 day ago

Answered by jwingram 13 minutes ago

  • Solved

cardbook addon to tb supernova and how do i now find my address books

I have downloaded the addon cardbook. Now, how do i find my old address books that existed prior to the addon? Please do not leave a single step out on how to migrate … (read more)

I have downloaded the addon cardbook. Now, how do i find my old address books that existed prior to the addon? Please do not leave a single step out on how to migrate back or forward or what ever i have to do to get my old tb moved to the new cardbook tb supernova. Thank you.

Asked by Bullish Bob Bagley 6 days ago

Answered by Bullish Bob Bagley 1 day ago

  • Solved

400 error after I changed a password

Hi. I love Thunderbird! But I cannot use a Gmail account. It all started when I changed the underlying password for my Gmail account (for routine security). I changed th… (read more)

Hi. I love Thunderbird! But I cannot use a Gmail account.

It all started when I changed the underlying password for my Gmail account (for routine security). I changed the password too on my Thunderbird client for SMTP and IMAP.

But then it popped up with: https://accounts.google.com/v3/signin/identifier?app_domain=http://localhost& [etc]

it keeps giving me this message:

"400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know."

I've tried to read online what's going on. I've deleted the account and tried to set up again, and closed Thunderbird. It keeps doing this. I've checked Google settings ... nothing untoward. It doesn't have a link to Thunderbird still.

What can I do?

Thanks, Dan

Asked by dan308 2 days ago

Answered by david 1 day ago

  • Solved

Upgraded to Sonoma 14.5 on iMac and when trying to open Thunderbird, I get the message "Thunderbird" is damaged and can't be opened. You should move it to the Trash. What do I do?

Upgraded to Sonoma 14.5 on iMac and when trying to open Thunderbird, I get the message "Thunderbird" is damaged and can't be opened. You should move it to the Trash. What… (read more)

Upgraded to Sonoma 14.5 on iMac and when trying to open Thunderbird, I get the message "Thunderbird" is damaged and can't be opened. You should move it to the Trash. What do I do?

Asked by headimages 2 days ago

Answered by headimages 2 days ago

  • Solved

Migrating local folders.

I am moving Thunderbird to a new PC, old was Win 10, new is Win 11. I installed Thunderbird on the new one, same version 115.10.2 though this is now 64 bit, old was 32 bi… (read more)

I am moving Thunderbird to a new PC, old was Win 10, new is Win 11. I installed Thunderbird on the new one, same version 115.10.2 though this is now 64 bit, old was 32 bit. I followed the instructions to move the profile by copying the Thunderbird folder onto aUSB stick then copying it to the new computer. The address book is there, but the local folders I had are not. Looking inFile explorer, I see that the Local Folders folder is there which contains all the folders I had, all populated, but there is also a Local Folders-1 there which does not, and this is the one Thunderbird is using. If I delete this folder, next time I start Thunderbird, it creates this folder again. I have obviously done something wrong, but cannot see what it is.

Asked by brianlec 4 days ago

Answered by david 3 days ago

  • Solved

Cannot Activate Thunderbird Email Account

I am setting up a new Windows 11 Computer and am trying to install Thunderbird. I have downloaded TB (Thunderbird Setup 115.10.2) to my Download Folder. I double click … (read more)

I am setting up a new Windows 11 Computer and am trying to install Thunderbird. I have downloaded TB (Thunderbird Setup 115.10.2) to my Download Folder. I double click on that file to run the Setup program, complete the user account information and TB and select Continue. TB completes the search and displays the correct account (att.net) connection information, SMP, POP3, Ports, etc. I select DONE and the Checking Password box displays. It runs for a few minutes and an Error message displays: "Unable to log in at server. Probably wrong configuration, user name or password." If I select Configure Manually, a window displays showing the correct configuration information (I have checked it four times). I will note that "Normal Password" has been selected for Authentication Method in case that is important. I have tried this method several times and get the same Error message. Any help will be greatly appreciated. Thank you.

I have attached a screenshot of the configuration window. Note: My account is with att.net but I am still using my old pacbell.net account that was merged with ATT many years ago.

Asked by Mickeal950 6 days ago

Answered by david 6 days ago

  • Solved

New installation of Thunderbird 115.10.2 on Windows 11 has no buttons

Hi. I've just installed the latest version of Thunderbird on a clean copy of Windows 11. Thunderbird comes up with no buttons across the top (Get Messages, Write, Prin… (read more)

Hi.

I've just installed the latest version of Thunderbird on a clean copy of Windows 11.

Thunderbird comes up with no buttons across the top (Get Messages, Write, Print, Address Book, etc).

I can't see an option for displaying them.

Any suggestions please?

Thanks, Dave.

Asked by Dave 1 week ago

Answered by Dave 1 week ago

  • Solved

Firefox won't update

I keep getting notifications asking me to update firefox every couple of days. I download the update, it goes smoothly, the notification disappears, but it comes back in … (read more)

I keep getting notifications asking me to update firefox every couple of days. I download the update, it goes smoothly, the notification disappears, but it comes back in a day or two. I also have my setting to supposedly do updates automatically, but that doesn't seem to be working. Please help!

Asked by tabatarcaraz 1 week ago

Answered by cor-el 1 week ago

  • Solved

failed to check for update

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10. I have been able to manually … (read more)

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks

Asked by ETERNALVOID 1 month ago

Answered by James 4 weeks ago

  • Solved
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Firefox update error: Failed to check for updates.

Hello, When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually dow… (read more)

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

Asked by _dolphins 1 month ago

Answered by _dolphins 4 weeks ago

  • Solved

Firefox is not checking for updates and will not auto-update

For the past week, my browser does not auto-update. I have to download the update and re-download the browser. I went into the settings and found the update section and … (read more)

For the past week, my browser does not auto-update. I have to download the update and re-download the browser.

I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off.

This is in my personal laptop, where I am the only and admin profile.

My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.

Asked by Charitea “profaniTea” Fox 3 weeks ago

Answered by James 3 weeks ago

  • Solved

Old PC emails

I have a new PC. After installing Thunderbird onto my new PC, emails from my old PC are not there. Can these be recovered? I have a copy of my old PC hard drive files bu… (read more)

I have a new PC. After installing Thunderbird onto my new PC, emails from my old PC are not there. Can these be recovered? I have a copy of my old PC hard drive files but not the actual PC. Thanks Jim Ferrier

Asked by Jigzoos 1 week ago

Answered by Jigzoos 1 week ago

  • Solved

How do I download my Address book or Contacts from my email server

I just installed Thunderbird on a computer, current version, and it didn't update my address book or contact list off the server. How do I do this manually as I could n… (read more)

I just installed Thunderbird on a computer, current version, and it didn't update my address book or contact list off the server. How do I do this manually as I could not find something saying to "download contacts" or anything like that. There is the "Directory Server:" option but I don't know what that is or how to use it. I didn't do that on my other Thunderbird installation (Work Computer). My email server is Mail.com if that matters. Thanks

Asked by Wolf 1 week ago

Answered by david 1 week ago

  • Solved

gmail email download to Thunderbird

from today I cannot download my gmail to Thunderbird, I'm getting always here below error code: “400 invalid_request” or “Access blocked: App sent an invalid request,” i… (read more)

from today I cannot download my gmail to Thunderbird, I'm getting always here below error code:

“400 invalid_request” or “Access blocked: App sent an invalid request,” it means the app uses an authorization method that Google doesn't allow. Google has safe ways for you to sign in and share your Google Account data with third-party apps and sites.

Please let me know how to proceed.

Thank you

Asked by davidm2413 2 weeks ago

Answered by davidm2413 1 week ago

  • Solved

Importing mail

My mail is hosted on Hostpresto. Yesterday 'someone' (it wasn't me. I was in bed) gained access to my cPanel and email and deleted my only email address, then installed … (read more)

My mail is hosted on Hostpresto. Yesterday 'someone' (it wasn't me. I was in bed) gained access to my cPanel and email and deleted my only email address, then installed their own. All my mail gone. I was stupid though - I opened another email address with the same name as the old one and started Thunderbird on the pc. Of course, it synchronised to the empty folders!

Luckily I have another instance of TB running on another machine and it's all there - I am not internet connected there!

How do I bring the folders containing all the old mail from the 'safe' machine's appdata/roaming/thunderbird location to what will be my 'working machine' without it immediately synching to the server and deleting it all?

Thanks Andy

Asked by Andy 2 weeks ago

Answered by david 2 weeks ago

  • Solved

Restore account "inbox" folder after drug-n-drop to "Local Folders"

I drag-n-dropped an account (POP3) folder "inbox" to the "Local Folders". How can I return the "inbox" folder back to my account folder ? Drag-n-droping back does no… (read more)

I drag-n-dropped an account (POP3) folder "inbox" to the "Local Folders". How can I return the "inbox" folder back to my account folder ? Drag-n-droping back does not work.

Asked by mytaira 2 weeks ago

Answered by mytaira 2 weeks ago