All Products Support Forum

I have recently migrated to latest Thunderbird (68.10.0, 64 -bit), and manged to import all the mailboxes from Eudora 7, which I have used for about 30 years.

However, some of the messages in these migrated mailboxes do not display message contents, only the headings From, Subject, To. Nothing in the body of the messages. It affects only some of the messages, not all.

I have no clues on why this is happening, and which settings have I missed. Please help.

hon

I am keeping my hard drive but moving Windows to a SSD. I currently run Windows 10 Pro on a 64-bit machine but run Thunderbird 32-bit. I have previously moved my Thunderbird profiles off C: and onto another drive/partition (for several reasons). I am using this build as a reason to try and upgrade some processes including backups. I have a few questions about Thunderbird that I can't seem to find the answers to.

It seems that the Thunderbird 64-bit version is new. Is it wise to upgrade now?

In some places I have seen people say that I should uninstall the 32-bit version before installing the 64-bit version, but, other people say I don't have to. What are the issues, concerns, and, problems with upgrading to the 64-bit version when I already have the 32-bit version installed?

In looking at changing my backup processes, I have considered renaming and/or moving the folder location of my Thunderbird profiles. I know where to change those locations in Thunderbird. But, to make it easier in the future, is it possible to use an environment variable to help specify the file name? Something like "%my_email_folder/steve%" where in the future I can move or rename the folder/files in Windows and just change an environment variable? Is there another way to accomplish this in Thunderbird?

Concerning backups, specifically for Thunderbird, does Mozilla have a recommended scheme for backups or an app/tool to do backups of Thunderbird profiles/data? My backup process will handle Windows and application backups, but, this question is about the Thunderbird data. I am trying to separate applications and their data as much as possible to make backups/restores more efficient and effective.

Thanks in advance for the help.

I've been using Mozilla account xxx@prodigy.net fro many years. I'd like to switch to a different account yyy@prodigy.net. Would it be possible just to use old profile with all it's directories and just modify userid/password for pop3 and smtp entries under tools/account settings under xxx account? I have multiple folders under xxx account so I thought that I sould continue using them, just the new e-mails will come from yyy account. I could forward all my new incoming mail from xxx to yyy. Would this approach work? Thanks, Yuri

I got a new desktop box and installed Kubuntu on it. On my old box (Mint) I used Thunderbrid and I want to preserve my years of e-mails I stored on mail folders on my PC. On the new box I created my e-mail account making sure that it was not using the default mbox (all e-mail in 1 file) but maildir (each e-mail in its own file) as on the old box. But when I copy the "Local Folders" from my old to my new Mail directory, Thunderbird does list the directories (with subdirs " cur" and "tmp"), but does not appear to recognise the e-mail files.

In Thunderbird under menu there is "Tools" that has a wizard " Import". However when I select to import Mail, I only get a message "No application or file to import data from was found."

So how can I import my old mail files in the new Thunderbird instance?

I have tried to install the working add-on Shrunked Image Resizer on TB 68.9.0 but I get the message that it is 'not signed' and so it will not load. Am I doing something wrong? I can see other TB users are using this add on. I have only recently upgraded TB to 68.9.0.

Could you help me with the upload of an mbox file?

I have Thunderbird up and running with the extension ImportExportToolsNG.

When I use the menu Tools/ImportExportToolsNG/import mbox file nothing happens. (screen shot of menu selection attached)

I have the mbox file stored on an external disk but I see no pop up screen that enables to to find and select the mbox file.

Currently I'm not using Thunderbird as an email client. For the time being I'm using it to read and search through older gmail emails as a backup.

DanZ

My Thunderbird is working fine, but now it asks me to download a newer version. Sadly Download of new version stops on URL https://www.thunderbird.net/en-US/download/ . No errors are given, only says download should start automatically if not try again.

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

I made a complete backup of Mozilla Thunderbird back in February, before I installed Windows 10 replacing Windows 7. I was able to reinstall all my mail from the backup after Windows 10 installation. An OS corruption forced me to wipe out my newly installed Windows 10, reinstall it, and start fresh with Mozilla Thunderbird. I cannot find a way to import my mail to my new Thunderbird. I'd appreciate any help you can provide me. Thanks in advance.

D.N.

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact error message.

"Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it."

My suspicion is my network team is blocking my browsers from getting to the Firefox update servers but I don't know how to test it. One of my browsers is 77.0, the other is 77.0.1. Both of them give me the error in the image. Both of them insist I'm on the latest version of Firefox when I use 'Help/About Firefox' to check.

If anyone knows what data I should collect to get this figured out I'd appreciate it.

Thanks

Can I use a thumbdrive to save space on the hard drive? I'd be willing to move everything, but I am thinking (and asking) how about saving just the stuff I have placed into local folders? I'd go to the extreme by installing Thunderbird onto my thumbdrive and migrating everything to the thumbdrive. I'd then be okay with using the thumbdrive each time I wanted to interact with Thunderbird AND my email(s). I just do not know what to do with all my saved emails. To save space, I really don't want to simply delete emails I've saved for years.

I shall appreciate any assistance. Thank you, Community. JLynch541

i am trying to transfer my emails and accounts from a windows 7 computer to a new windows 10 computer and have followed all the instructions but when i start thunderbird on the new computer none of my accounts are there it just looks like a new installation. When I click on the thunderbird folder within the roaming folder there is another folder named thunderbird within. Should there be? This is driving me potty please help Thank you in advance Paul