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recovery email

I lost my account, it was b. I'm doing my best to recover an account under bbm.N CHA ca.net@gmail.com. I had also did a fire an account, but it did not go through.And i'm… (read more)

I lost my account, it was b. I'm doing my best to recover an account under bbm.N CHA ca.net@gmail.com. I had also did a fire an account, but it did not go through.And i'm having complications getting back into my accounts

Asked by bbmenchaca.net@gmail.com 1 week ago

New phone android

I had to get a new phone, and Firefox does not accept my password. I also have it on my tablet, and it's fine, and on my laptop, and the password is correct, but the new … (read more)

I had to get a new phone, and Firefox does not accept my password. I also have it on my tablet, and it's fine, and on my laptop, and the password is correct, but the new phone tells me "Try again." It was fine on my old phone.

Asked by katgirlblue 3 weeks ago

Last reply by Paul 3 weeks ago

Login problem, doesn't recognize valid password

I haven't logged in for quite a while. When I tried to login today, the password was automatically added via the "Saved Passwords", and i was able to log in, although I … (read more)

I haven't logged in for quite a while. When I tried to login today, the password was automatically added via the "Saved Passwords", and i was able to log in, although I recognized it as an old password, and It was different that what I currently show in my third party password manager.

When i tried the password from third party password manager, it was rejected.

I tried to change it in my Firefox password database. The odd thing during the process was that when Firefox automatically added the Firefox database stored password to the current password to be changed field, it added the latest password, the same one that is stored in my third party password manager, not the old password that it filled in on the login page.

Asked by noel_envode 1 month ago

account security issues

Hello Mozilla company. Sorry for this email but it's just a brief one. I'm thanking ghostery app extension for I believe it helps a lot tracking unidentified websites ent… (read more)

Hello Mozilla company. Sorry for this email but it's just a brief one. I'm thanking ghostery app extension for I believe it helps a lot tracking unidentified websites entering my account but I am not am expert to believe that I am safe now,with this query I would humbly ask for your help to assess and confirm if there is or nothing at all Any issues on my account. If you believe my message is not essential , please disregard this . Thanks and More power to Mozilla company

Asked by Ryan Jess Crave 1 month ago

Iphone Pocket App Sign in issue

Hi I have problem trying to login Pocket app via iphone. I have tried using different accounts but it just doesn't work. I couldn't get passed the Signing page, it remain… (read more)

Hi I have problem trying to login Pocket app via iphone. I have tried using different accounts but it just doesn't work. I couldn't get passed the Signing page, it remains as loading once I have approved to sign in using google id/mac account.

Asked by Superb Seller 1 month ago

Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (read more)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 2 months ago

Last reply by DB 2 months ago

sign in

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I… (read more)

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I am not sharing my connection with any one nor I have a computer system for my internet access. While signing in its showing a authorisation error. My internet connection is totally private and confidential & personal wch I am the only user. Why is that I am finding authorisation error and who is the one who authorises me...?? I don't have any authoriser for my acount or browser

Asked by KRISHNANANDA PRABHU 2 months ago