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Access data etc.

My phone has died and I have Miles of history data collections very important that is that I want to be able to access on my new phone I have downloaded Firefox and it wi… (read more)

My phone has died and I have Miles of history data collections very important that is that I want to be able to access on my new phone I have downloaded Firefox and it will not bring anything at all across even though it's recognized my sign in my email my photo

Asked by Malia Stewart 1 week ago

Last reply by Paul 1 week ago

can find my Mozilla Firefox old data after login Mozilla Firefox profile account

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla acco… (read more)

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla account ([edited] @gmail.com ) . But suddenly this month I change my PC windows and after install Mozilla Firefox and login my Mozilla account I can't find my old data, bookmark, password in my Mozilla account, it's so dangerous for me if I loss this . Please sir as soon as possible fixed my problem and help me to find my all Mozilla account sync data.

Name- Mehedi Hasan Ujon Mozilla account email - [email removed] Mobile: [phone# removed from public support forum]

Asked by SRA.aAkinujOn 1 month ago

Last reply by Paul 1 month ago

Issues with passkeys

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to… (read more)

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to sign in from this device". I can add a passkey using the same device in chrome. Device is Pixel 7 Pro. Firefox version 121.1.0 (Build #2015996455) can Firefox allow for me to create a passkey using 1password or hardware key? Is there a setting that needs to be enabled?

Asked by Neil Verling 1 month ago

Last reply by Paul 1 month ago

android sync and save data does not appear

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android. no matter what I do, the "sync and save data"option on android does not ap… (read more)

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android.

no matter what I do, the "sync and save data"option on android does not appear. when I view the qr code on my android galaxy a14 5g android version 13 it takes me to the google play store where my choices are open or uninstall. when I tap open, it asks "do you want to leave firefox?". google play screen re-appears. 2nd time I tap to open, it just displays the url and android browser is blank. mzl.la/3NDxAIS

how can I sync my android version 121.1.0 to my desktop?

Asked by dalejanus 1 month ago

Last reply by dalejanus 1 month ago

Transfer iPhone safari saved pw to Firefox computer and app

Gm! Unfortunately, Microsoft support reset my computer and all my data, bookmarks and profiles were deleted. I do have access to many of my passwords on my iPhone safari … (read more)

Gm! Unfortunately, Microsoft support reset my computer and all my data, bookmarks and profiles were deleted. I do have access to many of my passwords on my iPhone safari app. How May I go about transferring these to my computer? Secondly to the app. I was not signed in on the Firefox app, so that is lost. I had to create a new sign in so that all data was lost as well. Lmk if you need more info. Thank you! Kim

Asked by Kim 1 month ago

Using iOS 17.2.1 and can’t access my settings menu

I can’t get the app on iOS to download without a messed up bookmark setting, which means the settings button will not open! Please offer a solution? I installed and reins… (read more)

I can’t get the app on iOS to download without a messed up bookmark setting, which means the settings button will not open! Please offer a solution? I installed and reinstalled, plus I’ve tried to delete files folder etc, but the iOS download is holding onto the old file system, which I messed up. I purposely restarted a brand new account, after five to six years of using my old account, but that changed nothing. The bookmarks aren’t even holding on to Mozilla Firefox desktop site book markers?

Asked by VLStarr 1 month ago

Last reply by VLStarr 1 month ago

Firefox account STILL DOESN'T WORK!

Whenever I try to properly use the Firefox browser: I get a "download Firefox page"!! I already have a recent mozilla / Firefox account! WHAT CAN Mozilla DO TO FIX THIS P… (read more)

Whenever I try to properly use the Firefox browser: I get a "download Firefox page"!! I already have a recent mozilla / Firefox account! WHAT CAN Mozilla DO TO FIX THIS PROBLEM? & WHEN? Perhaps I should just get rid of mozilla/Firefox altogether. This is the second time I've tried to contact mozilla for support! CONTACT ME @: [Email address]

                           Frier Adler

Asked by frieradler 1 month ago

Last reply by Paul 1 month ago

Link two accounts

I have a long standing Firefox account - this one. I have also recently joined Firefox relay, using a different email - the one I most want to be able to mask - however I… (read more)

I have a long standing Firefox account - this one. I have also recently joined Firefox relay, using a different email - the one I most want to be able to mask - however I am trying to link these two accounts, for many reasons but also because I am trying to add my other email as a backup/recovery to this account, but I keep being denied because it's an 'existing account'. Please help. (Also an unrelated but very unhelpful thing: Mozilla websites, and ONLY Mozilla websites, are currently rendering in plain html and it's *really* confusing and unhelpful. I've killed all my as blockers and it doesn't seem to be any of them. Any advice?)

Asked by tali1 5 months ago

Last reply by Mollie 1 month ago