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  • Archived

support.mozilla.org pages causing anti-virus alert

I've posted this in the Firefox section as I did not see a section for queries relating to the Mozilla support website (support.mozilla.org) itself. Every time I visit a … (read more)

I've posted this in the Firefox section as I did not see a section for queries relating to the Mozilla support website (support.mozilla.org) itself. Every time I visit a page on support.mozilla.org on my Windows machine, Bitdefender is declaring that it is blocking a web threat. The threat in question is surveygizmobeacon.s3.amazonaws.com/beaconconfigs/[large string of letters and numbers].json

I am only getting this alert when I visit a page on support.mozilla.org.

Can anyone advise on what is causing this?

Asked by Kwcyn320 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF superb with multi-tabs often open until Win10+other May updates; HDD now soon constantly active + tab hover summaries all show the same- until system restart

The above repeatedly now brings up the yellow bar message that a web page is slowing loading (wait vs close) or various apps open show 'not responding' (e.g. LibreOffice … (read more)

The above repeatedly now brings up the yellow bar message that a web page is slowing loading (wait vs close) or various apps open show 'not responding' (e.g. LibreOffice Writer mostly used) though do so after ponderous wait. Problem then persists if other apps are closed, leaving only FF running. The problem seems to build relatively soon after each restart when the HDD starts persistent activity even when nothing much being actively used. Previously would leave system running for weeks before any signs of restart being preferable. Thorough scans, check on drive capacity, file integrity and fragmentation levels, clearing cookies and site data, etc don't reveal anything amiss. It could of course be unrelated to FF such as if any conflict between Bitdefender and Win10 inbuilt security though none reported. Open tabs are typically held over a restart. restarts can be quite slow as though some temp cache being cleared.

Asked by PellMell 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Unable to print in Firefox 64.0.0, could print in 63.0.3

I am unable to print in Firefox 64.0.0, either to a PDF program or a laser printer. Printer status shows that the document is spooling, but never completes. Disabling a… (read more)

I am unable to print in Firefox 64.0.0, either to a PDF program or a laser printer. Printer status shows that the document is spooling, but never completes. Disabling all plugins had no effect. The same page prints just fine with Internet Explorer 11.0.95 and Vivaldi 2.1.1337.51. I had no problems printing pages in 63.0.3 only a day or two ago.

I installed 60.4.0esr and it prints fine, so this may be more a report of a problem than a request for immediate help.

Windows 7 64-bit Bitdefender 2019

Asked by sd-sh 1 year ago

Last reply by Pj 1 year ago

  • Archived

firefox is blocking google.co.uk says security cert invalid

Am updated to 63.0 on windows on latest windows. I have Bitdefender on too.Things have worked fie fr a long time but the recent update has screwed things. get following … (read more)

Am updated to 63.0 on windows on latest windows. I have Bitdefender on too.Things have worked fie fr a long time but the recent update has screwed things. get following every time I try google or even type aything in the browse bar at the top.

www.google.co.uk uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

This is plainly rubbish but how do i stop it happening or do I revert to another browser? Nt massively technical so need an easy solution

Asked by maynas 2 years ago

Last reply by philipp 2 years ago

  • Archived

Downloaded the newest version, now won't connect to facebook, says it's certificate is invalid, won

Downloaded the latest update, now I can't access facebook and a lot of other sites. The message that facebook has improperly configured its certificate appears, will no … (read more)

Downloaded the latest update, now I can't access facebook and a lot of other sites. The message that facebook has improperly configured its certificate appears, will no allow exception. Re installed, still a problem. Firefox screwed something up with the download.

Asked by FGriffin 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

add ons not working. setting not saving. keeps restoring to default

I reinstalled my OS. since firefox is not saving my settings, it keeps going back to default. my extensions are not working. I have uninstalled and reinstalled many times… (read more)

I reinstalled my OS. since firefox is not saving my settings, it keeps going back to default. my extensions are not working. I have uninstalled and reinstalled many times. it's not saving my credentials even though I have set it to save cookies till they expire.

Asked by jsb1175 2 years ago

Last reply by FFus3r 2 years ago

  • Archived

google won't save login info

I use Bitdefender wallet and have for years. I just built a new computer and it is not saving my google account. I checked the cookies and they are set to not expire. I d… (read more)

I use Bitdefender wallet and have for years. I just built a new computer and it is not saving my google account. I checked the cookies and they are set to not expire. I don't want to save my info in the browser for security reasons.

Asked by jsb1175 2 years ago

Last reply by McCoy 2 years ago