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I have an account - david.woodcock@skynet .be that is no longer active. But Thunderbird is still trying to connect to it and download messages. How do I stop Thunderbird from trying to access this account?

I have 5 email addresses on my Thunderbird set up. I want to change the order in which they appear so that the addresses I use most frequently appear at the top. I have tried drag and drop and that does not work and I cannot find a relevant article searching on Support. Any ideas please?

I have 2 PlusNet accounts & 1 Yahoo account, which I now use as my main email. The PlusNet email(s) are about to become defunct because I am opting out of it being sold to Greenby. I had both IMAP & POP3 PlusNet accounts on TB. I have managed to delete the IMAP account, but I'm not able to switch my default email to Yahoo (greyed out button) & I'm scared to delete the PlusNet POP3 (or confirm my Greenby opt out) until I've confirmed Yahoo as my default/only email account on TB. I'm not confident Yahoo will automatically become my default if I delete PlusNet POP3.

Please help I'm old & not very techie.

Installed Thunderbird in August 26. Successfully added Outlook and Gmail accounts (send and receive)

On a roll I then tried to migrate from Plusnet to Greenby. Can successfully receive emails via IMAP.plus.net server. But could not send mails from Greenby (other accounts still OK)

Traced problem via forum query 31???? to inability to create a new SMTP server for outbound mail. After entering all data in the outbound server there is no response whatsoever to clicking add button (ie no error messages or servers added to SMTP list)

Then tried to delete the partially active Greenby account via clicking delete button in account setting window. No response. Account still present.

Does anyone have any suggestions to solve this before I try the doomsday action of deleting and reinstalling Thunderbird.

TIA Phil

TROUBLESHOOTING INFORMATION: Application Basics Name: Thunderbird

   Version: 156.0.1
   Build ID: 20260922151802
   Distribution ID:
Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:156.0) Gecko/20100101 Thunderbird/156.0.1
   OS: Windows_NT 10.0 26200
   OS Theme:

Launcher Process: Enabled

   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Found
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 14.8 GB
   Disk Space Available: 365 GB

Mail and News Accounts

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

account6:

     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2

account7:

     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2

account8:

     INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account10:

     INCOMING: account10, , (imap) imap.earthlink.net:993, SSL, passwordEncrypted - I CANNOT REMOVE  THIS

Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.18.1
       0.18.1.MZLA.156.0.1.botan.3.11.1
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

     Holidays in United States
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     tibia30814@gmail.com
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     jh1902@scarletmail.rutgers.edu
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     hartfilmsdocumentaries@gmail.com
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 Crash Reports for the Last 3 Days
 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

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     ID

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       app-builtin
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       FileLink Provider for Dropbox
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       app-profile
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       Thundermail
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       app-builtin-addons
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 Security Software
   Type: Name
     Antivirus: Acronis True Image
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets
   Active: false
   Stylesheets: No stylesheets found

 Graphics
     Features
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     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
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     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_depth_clamp EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)

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     WebGL 2 Extensions: EXT_color_buffer_float EXT_depth_clamp EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Target Frame Rate: 60
     DirectWrite: true (10.0.26100.9444)

     GPU #1
     Active: Yes
     Description: AMD Radeon(TM) Graphics
     Vendor ID: 0x1002
     Device ID: 0x1681
     Driver Version: 32.0.21030.18001
     Driver Date: 1-12-2026
     Drivers: amdxc64 amdxc32 amdxn64 amdxx64 amdxn32 amdxx32 atiumdva atiumd6a
     Subsys ID: 50e717aa
     RAM: 1024

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
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     Font Visibility Debug Info: Windows Platform
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     WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
     WEBGPU: available by default
     WINDOW_OCCLUSION: available by default
     HARDWARE_VIDEO_DECODING: available by default
     HARDWARE_VIDEO_ENCODING: available by default
     VIDEO_HARDWARE_OVERLAY: available by default
     VIDEO_SOFTWARE_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: available by default
     H264_HW_DECODE: available by default
     AV1_HW_DECODE: available by default
     HEVC_HW_DECODE: available by default
     VP8_HW_ENCODE: available by default
     VP9_HW_ENCODE: available by default
     H264_HW_ENCODE: available by default
     AV1_HW_ENCODE: available by default
     HEVC_HW_ENCODE: available by default
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     WEBGPU_EXTERNAL_TEXTURE: available by default
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   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): 35.65ms (2.79)

     Output Devices

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       Vendor
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       Channels
       Rate
       Latency

       Speakers (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA50E7&REV_1000\5&5b573c8&0&0001
       Enabled
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       2
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       144 - 480

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       Vendor
       State
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       Channels
       Rate
       Latency

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       ACP\DEVTYPE_0002&DEVREV_0000&VEN_1022&DEV_15E2&SUBSYS_17AA50E7&REV_60\5&30c7b9c8&0&04
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

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     Enumerate database

 Environment Variables

   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Profiles\fxdfyv53.default-release\crashes\events
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 Important Modified Preferences

   browser.search.region: US
   doh-rollout.home-region: US
   extensions.lastAppVersion: 156.0.1
   idle.lastDailyNotification: 1790276350
   media.gmp.storage.version.observed: 1
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   storage.vacuum.last.places.sqlite: 1787765004
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

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   media.utility-process.enabled: true

 Places Database

 Accessibility

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   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.40
     4.40

     NSS
     3.128
     3.128

     NSSSMIME
     3.128
     3.128

     NSSSSL
     3.128
     3.128

     NSSUTIL
     3.128
     3.128

 Sandbox
   Content Process Sandbox Level: 7
   Effective Content Process Sandbox Level: 7
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 2

 Startup Cache (I CLEARED CACHE)

   Disk Cache Path: C:\Users\User\AppData\Local\Thunderbird\Profiles\fxdfyv53.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: true

 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)
   Accepting Connections:
   URL:

 Printing
 Modified print settings

I have recently closed my yahoo mail account, removed all traces from Thunderbird, but when I start Thunderbird, after a few seconds, I get a Yahoo sign in screen over the top of Thunderbird

My T-bird is not receiving incoming messages in one E-mail account. How can I add back an IMAP server on an existing T-bird account after T-bird deleted the line with the saved password and IMAP server for that account? I tried to change the IMAP server address for an existing T-bird account, but T-bird and/or my ISP deleted the saved password and IMAP server line for that account in T-bird's Saved Passwords table, so T-bird cannot get incoming E-mails. The IMAP server address still exists in T-bird's Tools -> Account Settings -> Server Settings page, but NOT in the Tools -> Options -> Privacy & Security -> Passwords -> Saved Passwords table. I would like to add an/the IMAP server back to the account without deleting the account, and re-entering all of its settings again. I have not figured out how to do this.

How can I change an IMAP server on an existing T-bird account after T-bird deleted the saved password and IMAP server for that account? I tried to change the IMAP server address for an existing T-bird account, but T-bird and/or my ISP deleted the saved password and IMAP server entry for that account, so T-bird cannot get incoming E-mails. I would like to add an/the IMAP server back to the account without deleting the account, adding all of its settings again, and waiting 6 hours for T-bird to re-download all of the most recent 10,000 messages in the Inbox and all of the 15,000 messages in other folders again. The SMTP server and its saved password are still in the Saved Passwords table.

Hello AMO team,

I am the developer of two add-ons published from my old account, which I can no longer access: I lost the authenticator app used for two-step authentication, and I have no backup authentication codes or account recovery key for that account. Password reset is therefore impossible (the reset flow requires a TOTP code, and no recovery key exists on the account).

I would like to request an official transfer of ownership of the following two add-ons from the old account to my new account:

1. Admin-panel quick access - https://addons.mozilla.org/addon/admin-panel-quick-access/ (add-on id 2650700, guid {dc8766bb-be8a-4bf9-aec8-6bf114d6ed24}) 2. TripleKeep - https://addons.mozilla.org/addon/triplekeep/ (add-on id 2654061, guid {ddb290f5-c226-4a22-9dd0-b1731169d15b})

- Old account: https://addons.mozilla.org/en-US/firefox/user/15677483/ ("Shepel", registered 2020-02-19) - New account: https://addons.mozilla.org/en-US/firefox/user/17480927/ ("Shepel Pavel", email [redacted] @mail.ru)

Proof of ownership:

- The support email listed on BOTH add-on listings is [redacted] @shepel.net - an email I control and have full access to. I can reply to any verification message sent to that address. - Both listings link to my GitHub repositories, which I still control: https://github.com/shepelpavel/go-to-admin (branch firefox) and https://github.com/shepelpavel/triple-keep (branch firefox_ver). - The manifests in those repositories match the published versions exactly: "Go To Admin" version 1.3 (= published version 1.3 of admin-panel-quick-access) and "TripleKeep" version 1.4 (= published version 1.4 of triplekeep). - Commit history in those repos (author [redacted] @gmail.com, dated 2020) matches the AMO submission dates (2020-07-02 / 2020-07-23 / 2020-08-11).

I have intentionally not re-uploaded these add-ons under the new account to avoid GUID conflicts - I am requesting an official ownership transfer instead.

Please let me know if you need any additional verification. Thank you!

Best regards, Pavel Shepel [redacted] @shepel.net

/redacted emails from public community support forum

I can not create a new email account for the email : info@ecomtehpro.ro. I have already an email account: office@ecomtehpro.ro. Please give me a solution to create the new email account. Thank you.

My family I are using Thunderbird 153.2. The affected accounts are all Yahoo POP accounts. IMAP accounts (Gmail) are not affected. Not sure if there was a Thunderbird update prior to this problem. Yesterday I saw the Yahoo OAuth dialog panel for no reason, didn't think too much about it and kept ignoring them thinking it was a glitch. That was a big mistake. I'm now having issues downloading emails from Yahoo. Previously when this happened a few years ago, I deleted cookies. That didn't work this time. I should have read support articles first. After reading support articles, I tried enabling cookies and allowing cookies from Yahoo, but I'm not sure which website to use (is it mail.yahoo.com?). I went into config editor and set mailnews.oauth.usePrivateBrowser to true.

There are 4 Yahoo email addresses (I'll call them A, B, C, D). I am able to access all 4 yahoo accounts by webmail (email address and password). We use account A, B, and C the most. Account A seems to be the most stable however emails to A's inbox will show up in A, B, and C's inbox in Thunderbird. For some reason messages in A's inbox will go to trash in webmail as soon as Thunderbird checks and downloads emails from all accounts. Which is strange since I have always set A to leave messages on the server until I delete them. B's emails are not downloading to Thunderbird at all and are staying in the inbox. I am hoping to access the OAuth dialog box for each account to properly configure them but have been unsuccessful so far. It's been a stressful 24 hours. What should I do? Should I reset the passwords for all yahoo email accounts? Delete the Yahoo email accounts and add them back? Or should I uninstall Thunderbird and reinstall? Any suggestions are appreciated.

Whilst exploring settings I managed to create a second duplicate "stgilb@optusnet.com.au" account/profile, ie two inboxes,drafts,sent,spam & trash. In trying to eliminate the duplicate I succeeded in creating a triplicate. How do I return to a single account/profile?

A solution would be greatly appreciated.

Since this morning there is no sign of my emails accounts and majority of functions appear disabled, it never happened before. Can somebody explain what happened?

Please check the image attached

I have two email accounts, one is showing 5% of 100GB and the other is showing 94% of 3.9GB. Why the large difference? I cannot find anything about there being a Quota nor was I aware there was one when I signed up or if this is correct how to get a larger quota. Any advice appreciated please. Mike

Somehow my account folder has duplicated itself, complete with Inbox, Drafts, Sent and Trash. Going to Settings, I can't see any difference. Both continue to be updated with new mail. How can I delete the duplicate? I see nothing in 'Account Settings' that would let me delete it.

I have installed Thunderbird for email but it was not what I thought it would be. I now want to cancel the account. However, the instructions are to Tools: Account Settings. 2. Select the account you want to remove on the left side. 3. Click the "Account Actions" button on the bottom left and choose, "Remove Account". Here is the problem. "Account Actions does not show"

I have an email account on Thunderbird that I no longer use that I want to delete that account. I can very easily add an account to Thunderbird, but I can't seem to find any way to delete one. Is it even possible to delete an account?