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Scroll Bar too Thin

I have used firefox for a long time , however, if I can't fix the tiny width of the scroll bar soon I will have to migrage to another browser which I don't want......I ha… (read more)

I have used firefox for a long time , however, if I can't fix the tiny width of the scroll bar soon I will have to migrage to another browser which I don't want......I have tried the About.config route...and that hasn't worked . Tried several times....so not sure what I can do to increase the width of the scroll bar. HELP! Thank you for any assistance.

Larry

Asked by lehcardinal 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Google Drive file details error

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also … (read more)

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also the troubleshoot mode doesn't resolve the problem.

Asked by happysurf 1 month ago

Last reply by cor-el 2 days ago

xfinity streaming stopped working

Xfinity streaming stopped working after the last firefox update. It's definitely firefox as it works on microsoft browser. I use the firefox brower and would like to ge… (read more)

Xfinity streaming stopped working after the last firefox update. It's definitely firefox as it works on microsoft browser. I use the firefox brower and would like to get the streaming working again so I don't have to switch browsers.

Asked by kshusterma 1 month ago

Last reply by Dropa 1 month ago

Extension button

I totally appreciate Firefox! but the new "extension puzzle button" really isn´t implemented well, I can´t move any extension around, customize or remove anything, very … (read more)

I totally appreciate Firefox!

but the new "extension puzzle button" really isn´t implemented well, I can´t move any extension around, customize or remove anything, very infuriating!

I like to only have a set amount of extension shown in that menu, so I don´t have them cluttering up my toolbar.

The extension icons are also massive in the drop down menu, which I would appreciate if I were on a device with touch, which I am NOT... So I am simply asking for more customization, since this button is a deal breaker for me! I presume this is also the case for a lot of other users.

And please also let us remove this button if we don´t want it. Firefox users really like being able to customize their lovely browser :)

Asked by Izumikek 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Firefox closes Yahoo email tab after I print PDF attachment

Recently (last month or so) I noticed a new behavior: when I receive PDF attachments via Yahoo e-mail, if I open them using Adobe Acrobat DC reader, and print them, afte… (read more)

Recently (last month or so) I noticed a new behavior: when I receive PDF attachments via Yahoo e-mail, if I open them using Adobe Acrobat DC reader, and print them, after printing the Yahoo e-mail tab closes. So I have full functionality -- can open the PDFs, print them, everything good -- but then I have to restart Yahoo e-mail. Big pain.

This behavior is occurring on all three of my PCs (two laptops and a desktop), all of which are running latest Windows 11, and latest Firefox, and latest Acrobat reader.

Asked by jjbeng 5 months ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Startmail

Thunderbird got other emails just fine; however, I am having trouble with getting the startmail account on to Thunderbird. I keep getting "wrong configuration." How do … (read more)

Thunderbird got other emails just fine; however, I am having trouble with getting the startmail account on to Thunderbird. I keep getting "wrong configuration." How do I solve this problem?

Asked by CaNavyMom 5 months ago

Last reply by Dropa 5 months ago

Syncing Firefox on 2 laptops

I want to sync Firefox on my old laptop with my new laptop, but when I select Sync another device the only option is to sync a phone or tablet. How do I sync my other lap… (read more)

I want to sync Firefox on my old laptop with my new laptop, but when I select Sync another device the only option is to sync a phone or tablet. How do I sync my other laptop?

Asked by davidob1996 4 months ago

Last reply by cor-el 4 months ago

Uninstall firefox not working

Hello, Uninstall for Firefox does not work. When I try to uninstall a "refresh" window opens. I do not want to refresh, just uninstall. Whatever process I try yields t… (read more)

Hello,

Uninstall for Firefox does not work. 

When I try to uninstall a "refresh" window opens.

I do not want to refresh, just uninstall.

Whatever process I try yields the same result.

Thank you Ben

Asked by benzsj 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

roboform lower toolbox

For years, never a problem. Suddenly, the Roboform lower toolbox, while being checked in the latest Firefox options, will not actually show up. The Roboform help suggesti… (read more)

For years, never a problem. Suddenly, the Roboform lower toolbox, while being checked in the latest Firefox options, will not actually show up. The Roboform help suggestions are numerous but haven't helped at all. Something somewhere has been changed and it's most unfortunate but I cannot continue with Firefox. Chrome does load the lower toolbar with no problems ever. I dislike switching but unless help comes soon, I will be forced to. I am on Firefox all day every day and am slowly moving up through coding systems.

Asked by willowcamp 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Pop up blocker

I have been a user of a particular website for awhile now. it is thingiverse.com . This website continually tells me that I need to disable my pop-up blocker in order … (read more)

I have been a user of a particular website for awhile now. it is thingiverse.com . This website continually tells me that I need to disable my pop-up blocker in order to download a file from their website. 1. I DO want to download from their site. 2. I have not got the pop up blocker enabled on firefox 3. I do not have another pop up blocker enabled on my computer. 4. If I use a Microsoft Edge to get on the web, I can download from that website. 5. I have tried to actually enable pop up blockers on firefox and then say the pop ups are fine on thingiverse.com and that doesnt work either

6. I don't want to use a different browser to go on that website but can't figure out what to do.

Please offer any kind of insight you may have.

Thanks so much.

Asked by tlatchaw01 3 months ago

Last reply by Terry 3 months ago

Firefox not saving settings

Firefox is not saving my settings when I close it. This can happen for various settings, e. g. if I allow a pop-up exception, or a cookie override exception, for a speci… (read more)

Firefox is not saving my settings when I close it. This can happen for various settings, e. g. if I allow a pop-up exception, or a cookie override exception, for a specific site, and save the setting, it will be gone whenever I close and restart Firefox.

Also, bookmarks are not saved - apparently somewhat randomly.

I currently have Firefox 160.0.6 64 bit. However, this has been going on with the last several versions of Firefox.

I have uninstalled Firefox, discarded the folder containing my profile, then reinstalled Firefox. But the problem still exists.

Asked by gawhitemt 2 months ago

Last reply by techguy150 2 months ago

how to disable auto translate in Firefox Google search results?

Dears, I searched google and youtube, and I changed as many setting on Firefox and Google as I could find, including you own advice: " Firefox To enable or disable trans… (read more)

Dears, I searched google and youtube, and I changed as many setting on Firefox and Google as I could find, including you own advice:

" Firefox To enable or disable translation in Firefox:

   Open the Firefox menu in the top right of the browser window.
   Click Preferences.
   Click Choose in the Language and Appearance section.
   Select a language to add.
   Click OK."

It does not help! I STILL receive stupid translations from the languages that I have chosen and added. It is extremely annoying...

Looking forward to your urgent help. Thank you in advance, Daiva

Asked by daiva_jakaite 2 months ago

Last reply by George Kitsoukakis 2 months ago

No option to save credit cards in Firefox 107

Hello, I cannot save my credit card number in Firefox, in Settings I don't even have the option to save them and the directions in the Firefox help don't work. #2 below t… (read more)

Hello,

I cannot save my credit card number in Firefox, in Settings I don't even have the option to save them and the directions in the Firefox help don't work. #2 below there is no Forms and Autofill section in the settings let alone a credit card option.

  1. Click the menu button Button and select Settings.
  2. Click the Privacy & Security panel and scroll down to the Forms and Autofill section.
  3. Click the checkbox next to Autofill credit cards to turn it on, or uncheck the box to turn it off.

Any help to what's going on would be great.

Firefox 107 (64-bit) on Windows 11

Thanks, Luke

Asked by Luke 2 months ago

Last reply by TyDraniu 2 months ago

Unable to connect to one URL / website

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect . Never had this issue. All my … (read more)

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect .

Never had this issue. All my other bookmarks work fine.

Fidelity tech support could not identify a problem on their end. Have had clients experience same problem.

Suggested I try Microsoft Edge browser , which works.

Would prefer to connect with Firefox.

Any help is appreciated.

Asked by mrrv001 1 month ago

Last reply by lemoi50 1 month ago

Firefox opening way too slow

For the past 2 days, Firefox is ridiculously slow in opening; 45 minutes yesterday, 25 minutes today. What is going on? How do I fix this? If it continues for another … (read more)

For the past 2 days, Firefox is ridiculously slow in opening; 45 minutes yesterday, 25 minutes today. What is going on? How do I fix this? If it continues for another day or two, I'm switching to Chrome, because I can't put-off the start of my workday for much longer; it's unacceptable.

Asked by beatlekris67 1 month ago

Last reply by willjoe24421 1 month ago