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Need assistance changing primary mail address

Hello! I recently lost access to my mail address and can thus no longer use it. This address is linked to my firefox account and since I haven't added a secondary mail ye… (read more)

Hello! I recently lost access to my mail address and can thus no longer use it. This address is linked to my firefox account and since I haven't added a secondary mail yet, I can't change the primary address or add a new address because all actions require a security code that is send to my now defunct mail address.

I could really need your assistance.

Asked by DracoDruid 4 months ago

Last reply by Paul 2 months ago

  • Archived

My quota is 91% full, I changed setting 'delete all but recent 2000 mails', now the 'newest' mails is from 2016.

Now the most recent mails of two years are gone, most recent mail is from 2016. Nevertheless my quota is still 91% full. Did I completely lost these mails, or can I recov… (read more)

Now the most recent mails of two years are gone, most recent mail is from 2016. Nevertheless my quota is still 91% full. Did I completely lost these mails, or can I recover them? And how to make sure the newest 2000 mails stay, while anything older gets deleted - and my quota usage comes down.

Thanks for your help. Much appreciated

Asked by Axelschmidt 4 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

When I press the Send button WHY there is no immediate feedback and sometimes Crashes?

Pressing the Send button, on my Fully Updated, Freshly re-installed Thunderbird, gives NO FEEDBACK and then sometimes Crashes. Like nothing happens. I have a Fiber optic … (read more)

Pressing the Send button, on my Fully Updated, Freshly re-installed Thunderbird, gives NO FEEDBACK and then sometimes Crashes. Like nothing happens. I have a Fiber optic connection and I FREAKING KNOW that it is working because it eventually gives an error message when I try to close it. Because it pissed me off so I copied the file to the Online Email interface for the Email provider.

I can understand crash reports when I close Thunderbird, it gets confused, but when I close just the Email window... What Happens THEN!?!

Asked by CommunistThug247 3 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

why Synchronization & Storage not worked

Dear there, I got an issue about the configuration of the email account in thunderbird. To save the space of disk, I would like to only download recent emails. So first I… (read more)

Dear there,

I got an issue about the configuration of the email account in thunderbird. To save the space of disk, I would like to only download recent emails. So first I tried POPs options, but failed. There were no options for the related settings. Then I turned to IMAP options. But after Synchronization & Storage was set, the client did not seem to work well. It downloaded all messages from the remote server. Even though all the historic messages were deleted, the client downloaded all the messages again next time. What did it happen? Could you please give me a hand? Many thanks.

BTW, I create a new profile in D:\mymail disk. I hope this could not influence the upper steps.

Regards, Alex

Asked by alexalex43210 2 years ago

Last reply by t_hood 1 year ago

  • Archived

Does Mozilla VPN support Tor and/or P2P services?

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wonde… (read more)

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wondering if the same is true for Mozilla VPN. It doesn't explicitly state it does, or does not. In fact it doesnt' cover the topic.

Thanks

Asked by korefuji 2 years ago

Last reply by schreib 1 year ago

  • Archived

End of Flash Player

I need to continue to use an application (Web Site) built with Flash Player for the first 3 months of 2021. Flash Player support ends on December 31st 2020. What is the … (read more)

I need to continue to use an application (Web Site) built with Flash Player for the first 3 months of 2021. Flash Player support ends on December 31st 2020. What is the plan at Mozilla in terms of restricting access to Flash Player in 2021? - For example, is there a timebomb in the browser so that Flash Player will seize to work on December 31st? - If not, would Flash Player become inaccessible following the first browser update in 2021? If yes, do we know when date is scheduled for approximately? - Will the behavior be the same for all Firefox versions (Light, Enterprise, iOS, Android, etc..). Thank you!

Asked by pascal.landreville 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Tb won't learn what is not junk

hi have latest TB version its never been able to remember what is not junk how ever many times i tell it. i dont have any other filters active. Tb collects my msg's from … (read more)

hi have latest TB version

its never been able to remember what is not junk how ever many times i tell it. i dont have any other filters active. Tb collects my msg's from outlook.com, have looked at the filters there but theres nothing to do even msg's from here keep going to junk

any ideas appreciated, thanks

Asked by bill 2 years ago

Last reply by Toad-Hall 1 year ago

  • Archived

Cannot start up Mozilla VPN

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phon… (read more)

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phone but I have not been able to get it to work on my windows computer. I have tried restarting my computer, re-installing the Mozilla VPN app but hasn't worked yet.

Asked by naveenpr 2 years ago

Last reply by Astonished_Firefox_User 1 year ago

  • Archived

Legit E-mail suddenly now going straight to junk

I discovered that E-mail suddenly from my sister started to go directly to the junk file. I've moved them to the inbox several times, but each time within a few minutes t… (read more)

I discovered that E-mail suddenly from my sister started to go directly to the junk file. I've moved them to the inbox several times, but each time within a few minutes the same E-mails disappear from inbox and go back to junk file. Once in the junk file they become marked as "not read" even though they were read. This only started in early Oct and I haven't notice it occurring with E-mail from anyone else...yet. I fear this will happen with any E-mail she sends and could start happening with E-mail from other people. Why is this happening and how can I make it stop? Can someone please help me? Thank you.

Asked by jrh9556 2 years ago

Last reply by Matt 1 year ago

  • Archived

After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 2 years ago

Last reply by ariane3 1 year ago

  • Archived

Facebook is glitching due to Firefox browser

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my… (read more)

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my phone and I was able to do both with them all. But I still can't in Firefox. I've checked to make sure I'm updated, and I am. So she suggested I reach out to you. Should I try uninstalling Firefox and re-installing? I'm assuming I'll lose my history? Thank you!

Asked by tea4thee 2 years ago

Last reply by Trainmanhowe 2 years ago

  • Archived

не могу запустить брайзер Мозила Фирефокс.пишет что не удаёться загрузить мой профиль Фирефокс или возможно он отсутствует или удалён!Хотя я его удалила и заново загрузила на компьютер

bold text Здраствуйте!Я не могу открыть браузер Mozila Firefox.Пишет что не удалось загрузить мой профиль Firefox или он возможно отсутствует или удалён!Хотя ярлык на раб… (read more)

bold text Здраствуйте!Я не могу открыть браузер Mozila Firefox.Пишет что не удалось загрузить мой профиль Firefox или он возможно отсутствует или удалён!Хотя ярлык на рабочем столе!Затем я удалила и загрузила заново браузер-всё бесполезно!В чём причина?Не могу зайти и открыть этот браузер!Такого не было ни когда!Помогите.

Asked by jyliaz250581 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Able to connect to POP server, but unable to connect to SMTP server

We are able to receive incoming emails on thunderbird, but we are unable to send emails. Each time we try to send an email, we receive an error message that connection to… (read more)

We are able to receive incoming emails on thunderbird, but we are unable to send emails. Each time we try to send an email, we receive an error message that connection to the SMTP server is timed out. We already checked internet connection, anti virus and still the error message persists. Pleas help as this email is really important.

Asked by abhisheykprm 1 year ago

Last reply by atErik 1 year ago

  • Archived

Lost connection between Outlook Calendar and Thunderbird with Version 78

I have used Thunderbird for many many years. In recent years, as everyone uses electronic calendars, I have depended upon a linkage between the Outlook Calendar and Thund… (read more)

I have used Thunderbird for many many years. In recent years, as everyone uses electronic calendars, I have depended upon a linkage between the Outlook Calendar and Thunderbird. This has been through the Lightning add-on. With the updgrade to v78 this has stopped working. What do I do to reconnect these two critical tools?

Asked by msimon1 1 year ago

Last reply by sfhowes 1 year ago