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YouTube soft-crashes when going full screen sideways

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces ba… (read more)

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Asked by mariojothy 5 months ago

Last reply by hollandmk1 1 month ago

Youtube videos won't play in Landscape mode

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal. Youtub… (read more)

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal.

Youtube seems to work fine on other browsers and I have tried all basic fixes, like deleting cache/data/reinstalling app etc. Appreciate any help.

Edit. Okay I managed to fix the issue so I'm adding the solution here in case anyone runs into this problem. Apparantly youtube playback decided to enable "ambient mode", a feature I didn't even know existed and seems to not play well with a phones resolution.

Just click the settings gear while the video is playing in landscape (mine is on the top right) and disable the "Ambient mode" feature.

Hope this helps.

Asked by Seltic 1 week ago

Last reply by Chris 3 days ago

autofil for Android not working

Recently autofill has stoped working, i get suggested login, address, credit card and tap on it, yet it doesn't populate the fields, tried turning on and off sync and st… (read more)

Recently autofill has stoped working, i get suggested login, address, credit card and tap on it, yet it doesn't populate the fields, tried turning on and off sync and still doesn't work

Asked by Stedmister 4 months ago

Last reply by Paul 3 months ago

passwords OTPs and verification code access

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also … (read more)

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also I keep having to log onto Firefox browser as it does not allow me to stay lodged in does it need to be updated or is there something else I should be doing. [email address]

Asked by ANNA HELENA 5 months ago

Last reply by Paul 5 months ago

Data usage

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has … (read more)

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

Asked by 199XEN 4 months ago

Last reply by Paul 4 months ago

videos blank in landscape

Hi, I have been watching YouTube videos on firefox android and have been clicking ful screen and landscape has been fine. Then over night a few days ago, it stopped. Wh… (read more)

Hi,

I have been watching YouTube videos on firefox android and have been clicking ful screen and landscape has been fine. Then over night a few days ago, it stopped. When I turn the phone to landscape, the video sound is playing but the video is blank, with no picture. It is fine in normal portrait just not when I click full screen when it was working.

I've cleared the cache and history, I've even unistalled Firefox and reinstalled it twice, once from the play store and once as the apk but to no avail. I have also disabled adons, tried the picture to picture, and autoplay but nothing works.

Any help to rectify and return my viewing would be appreciated.

Asked by JT Noor 1 week ago

Last reply by Chris Peterson 5 days ago

Bug on YouTube

Unable to remove Playback settings sometimes on YouTube by tapping on 'OK'. Kindly fix the issue. I can't upload a video here? I hope the. you'll understand with the scr… (read more)

Unable to remove Playback settings sometimes on YouTube by tapping on 'OK'. Kindly fix the issue.

I can't upload a video here? I hope the. you'll understand with the screenshot.

Device: ROG 5 Browser: MULL latest version.

Asked by FireFoxRB 5 months ago

Last reply by Paul 5 months ago

Firefox on android - Oppo

Hi there, About 10 days ago, firefox stopped working on my android phone. When I open the app, I can type something in the opening window but then it never loads the ht… (read more)

Hi there,

About 10 days ago, firefox stopped working on my android phone.
When I open the app, I can type something in the opening window but then it never loads the http address.
Do I need to delete the app and start again? will it delete any of my data?

Thankyou for your help,

Asked by Eva joan 5 months ago

Last reply by Paul 5 months ago

tabs always showing black screen

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multipl… (read more)

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multiple times and I'm getting tired of having to resign-in to everything and reinstall any add-ons.

Enhanced Tracking Protection is "Standard" and the add-ons page won't load, so I have to go by memory and say I just have UBlock Origin.

Asked by msmwkc 5 months ago

Last reply by Paul 5 months ago

Nothing is loading--everything is gray

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other in… (read more)

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Asked by Bill 5 months ago

Last reply by Paul 5 months ago

missing 'sync and save data' option ver.113 on android

Please help. My seamless syncing is not seamless. Laptop has win11, version 114, all the necessary options, but my phone has no in-browser scan accessed through the miss… (read more)

Please help. My seamless syncing is not seamless. Laptop has win11, version 114, all the necessary options, but my phone has no in-browser scan accessed through the missing 'sync and save data' option. I remain a loyal (2004) user. Thank you

Asked by Michele 5 months ago

Last reply by Richard 5 months ago

Unable to set as default browser

I'm following the instructions to set Firefox nightly as my default browser, but when I go to settings and try to switch the toggle to "set as default browser" instead of… (read more)

I'm following the instructions to set Firefox nightly as my default browser, but when I go to settings and try to switch the toggle to "set as default browser" instead of doing it, it just opens a new tab with the instruction. I got up to 4 identical tabs before I gave up. I know how to do it, it's just malfunctioning.

In a separate issue, I have had Firefox Beta for about a year on my Kindle Fire, always worked great. Since the latest update, it won't even open. The screen pops up for a second, then immediately closes. I uninstalled and reinstalled, same issue. I installed regular Firefox, no issue. Then I found nightly, installed with no issue (other than the problem listed above).

Asked by feralyumi 5 months ago

Last reply by Paul 5 months ago

Full page screenshot in Firefox for Android

I use Motorola Edge 30 Ultra, and I have noticed an issue with the long screenshot I would love some help with. As shown in this video, devices can make a full page scree… (read more)

I use Motorola Edge 30 Ultra, and I have noticed an issue with the long screenshot I would love some help with. As shown in this video, devices can make a full page screenshot in the settings. I have tested on my phone, and this feature works both in the settings and the Chrome app. However, I do not get this arrow pointing down on the screenshot preview in the Firefox app. Please share is it a bug or a functionality not supported in the app and if so, is there a chance of it being integrated. I really like the Firefox and the sync it has with my desktop browser, but this an important feature I use.

Asked by Georgi 5 months ago

Last reply by Paul 4 months ago

Android app stopped working

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen … (read more)

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again.

See attachment, this is what every website looks like for me.

Asked by Simon 5 months ago

Last reply by Paul 5 months ago

Nothing happens when entering a URL. Blank screen. OnePlus 10T, Android 13

Here's s video showing the problem: https://streamable.com/5q8xt2 There's no indication of any website loading Entering a new URL in the same tab isn't possible I've t… (read more)

Here's s video showing the problem: https://streamable.com/5q8xt2

There's no indication of any website loading

Entering a new URL in the same tab isn't possible

I've tried force closing the app, deleting app data etc

The issue persists in incognito mode

Asked by Jisifus 5 months ago

Last reply by Paul 5 months ago