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YouTube soft-crashes when going full screen sideways

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces ba… (read more)

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Asked by mariojothy 5 months ago

Last reply by hollandmk1 1 month ago

Lost tabs

I opened up my browser and all my active tabs which I have had for months are gone. I tried to go to recently closed tabs in history and it doesn't allow me to open. All … (read more)

I opened up my browser and all my active tabs which I have had for months are gone. I tried to go to recently closed tabs in history and it doesn't allow me to open. All are not available. Help!!

Asked by ariosduke19 5 months ago

Last reply by leemjcee 2 months ago

autofil for Android not working

Recently autofill has stoped working, i get suggested login, address, credit card and tap on it, yet it doesn't populate the fields, tried turning on and off sync and st… (read more)

Recently autofill has stoped working, i get suggested login, address, credit card and tap on it, yet it doesn't populate the fields, tried turning on and off sync and still doesn't work

Asked by Stedmister 4 months ago

Last reply by Paul 3 months ago

connot open my emails?

When I am using Firefox I am no longer having anything on the taskbar to open my Emails. How do I do this? I cannot open emails in order to put back on taskbar. … (read more)

When I am using Firefox I am no longer having anything on the taskbar to open my Emails. How do I do this? I cannot open emails in order to put back on taskbar.

Asked by connorsbeef 5 months ago

Last reply by Dropa 5 months ago

Duplicate folders for same email address

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net … (read more)

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net

Asked by Dick Prentiss 5 months ago

Last reply by Matt 5 months ago

passwords OTPs and verification code access

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also … (read more)

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also I keep having to log onto Firefox browser as it does not allow me to stay lodged in does it need to be updated or is there something else I should be doing. [email address]

Asked by ANNA HELENA 5 months ago

Last reply by Paul 5 months ago

Firefox slows down on OSX

When using Firefox on OSX (Ventura 13.4) after about 1 day Firefox slows down so much I have to quit the application and restart it. Then it is back to normal speed. I'… (read more)

When using Firefox on OSX (Ventura 13.4) after about 1 day Firefox slows down so much I have to quit the application and restart it. Then it is back to normal speed. I'm not sure if this is an OS-X issue or Firefox issue, but restarting the app fixes it for a few hours, then its incredible slow again.

Asked by dave.civello 5 months ago

Last reply by cor-el 5 months ago

Firefox browser updates

Whenever the Firefox browser updates, it asks me to close the browser and will not let me open up any new tabs nor update existing tabs without a 'close your browser' mes… (read more)

Whenever the Firefox browser updates, it asks me to close the browser and will not let me open up any new tabs nor update existing tabs without a 'close your browser' message popping up. This is incredibly inconvenient for me. When I'm doing something important, like filling out a form, and it updates. I often have to close the tab that I'm doing something important on and then having to redo EVERYTHING. I would really like it if Firefox would ask or remind me to update instead of force one on me and disabling what I can do with the browser until I do.

Asked by orchidepling01 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Amazon website is wonky in Firefox

Amazon is wonky in Firefox. Screenshot of Amazon homepage in Firefox. Screenshot of Amazon homepage in Chrome, both screenshots taken at 10:30 am Pacific Time 06/07/2023.… (read more)

Amazon is wonky in Firefox. Screenshot of Amazon homepage in Firefox. Screenshot of Amazon homepage in Chrome, both screenshots taken at 10:30 am Pacific Time 06/07/2023.

Asked by Ferrara 5 months ago

Last reply by cor-el 5 months ago

www.onlinebanking.pnc.com won't work for me now. I used it last week, but I get an error that the website is blocked.

Can you suggest firefox browser settings that might be getting in my way? PNC bank suggested turning off my malwarebytes protection in order to use their site! Not an ans… (read more)

Can you suggest firefox browser settings that might be getting in my way? PNC bank suggested turning off my malwarebytes protection in order to use their site! Not an answer that makes sense to me.

I will also try to contact malwarebytes for their suggestions.

Thanks very much!

Asked by pat1111 5 months ago

Last reply by cor-el 5 months ago

firefox 114.0 (32-bit) the menu to save a bookmark in a certain folder no longer opens

When trying to save a bookmark, the menu used to select the folder no longer opens. The bookmark will just be saved in a folder that was selected before the update with t… (read more)

When trying to save a bookmark, the menu used to select the folder no longer opens. The bookmark will just be saved in a folder that was selected before the update with this bug. But Firefox does not indicate which folder it was.

Help: The menue to choose a corresponding folder for a bookmark should be reactivated.

Asked by prust.wp 5 months ago

Last reply by Franz_von_Suppe 5 months ago

My 1Password extension (desktop app required) has stopped working in Firefox

Firefox 114.0, Windows 11 Home Version 10.0.22621 Build 22621 , 1Password-4.6.2.626 extension Today, for reasons unknown, my 1Password extension, (an old and non-updatab… (read more)

Firefox 114.0, Windows 11 Home Version 10.0.22621 Build 22621 , 1Password-4.6.2.626 extension

Today, for reasons unknown, my 1Password extension, (an old and non-updatable version that I've used for many, many years), is non-responsive. The icon still resides in the Tool Bar, Windows ToolTips "sees" it as "1Password", but clicking on the icon has no effect. The extension is shown as Enabled in Firefox's Manage Your Extensions page.

I think I've tried all the "usual" things here: rebooted the computer, uninstalled and re-installed the extension and rebooting, checked the setting in 1Password itself to see that it's associated with "Mozilla Firefox 114.0", (the program still opens fine outside the browser).

This seems to be related to Firefox 114.0. On my other computer with the same Windows 11 version but using Firefox 113.0.1 had no problem with 1Password, but as soon as Firefox updated to 114.0 the same problem with 1Password appeared.

Anything that I might be able to do to get 1Password working?

Asked by Tom_Young 5 months ago

Last reply by JPKirkpatrick 1 month ago

moz script injection

[<script src="moz-extension://...averylong guid.../injectedPasswordless.js" type="text/javascript"></script>] This script (without the brackets) is being add… (read more)

[<script src="moz-extension://...averylong guid.../injectedPasswordless.js" type="text/javascript"></script>]

This script (without the brackets) is being added to my WordPress site Text Editor. I substituted the long string of numbers with the words ... a very long guid ...

I have contacted all developers of plugins for WordPress and now I realize it only happens when I edit my site in Firefox. It does not happen in Chrome or Safari, these 2 browsers do not produce this script. It also occurred to me that moz is short for Mozilla (not Moz the SEO expert).

If I only click into a text editor while editing my site the script is added to the text editor!! I have disabled most of my Firefox addons and it still happens. Please advise. What is this?

Asked by tara.gardner7 5 months ago

Last reply by TyDraniu 5 months ago

Tabs crashing after update

After updating to version 114 I keep having tabs crash. If I close Firefox and reopen it, the first few tabs are fine. After a bit, any tab I try to open gives me a "tab … (read more)

After updating to version 114 I keep having tabs crash. If I close Firefox and reopen it, the first few tabs are fine. After a bit, any tab I try to open gives me a "tab crashed" message. I can only load the default tab screen. If I try to go to Google or anywhere it crashes. I try to do a search and it crashes. I've had to use Chrome to be able to do anything.

Asked by jenl2881 5 months ago

Last reply by cor-el 5 months ago