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cannot sync collections

I have several collections in Firefox on my old phone, things I use regularly. It's the only way to save websites on the phone, so I assumed this would sync to my new pho… (read more)

I have several collections in Firefox on my old phone, things I use regularly. It's the only way to save websites on the phone, so I assumed this would sync to my new phone.

I can see an archived thread about this from 2022, is it really not possible to sync these? It seems bizarre to offer the capability to bookmark sites, but not allow it to live with you.

Will it ever be possible? Or should I stop relying on this feature? The main collection I use frequently is one for recipes.

Asked by Heidi Claus 5 months ago

Last reply by annoyed too 1 month ago

transfer of saved bookmarks to my new computer

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where… (read more)

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

Asked by tonyschwarz 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Lost all passwords in firefox reinstall after windows 10 was reset.

Hello I reinstalled windows 10 on my laptop with keeping my personal files intact. During the installation process Firefox was removed. After Windows was back I reinstal… (read more)

Hello

I reinstalled windows 10 on my laptop with keeping my personal files intact. During the installation process Firefox was removed. After Windows was back I reinstalled Firefox and it works just fine except none of the old information, passwords, bookmarks etc are there and I tried just about everything to retrieve them but no luck. I tried to bring up profiles but only the new one was listed as default. What can I do? Thanks for your help.

Peter

Asked by pbtanner1 5 months ago

Last reply by markwarner22 5 months ago

Hi i have problem with mine passwords

Hi i restarted mine password to the mozilla and now i don't have mine passwords and can i get back mine passwords becouse i had there importants to me passwords? If no ar… (read more)

Hi i restarted mine password to the mozilla and now i don't have mine passwords and can i get back mine passwords becouse i had there importants to me passwords? If no are the any methods to get back mine passwords ?

Asked by adamskiolk13 5 months ago

Last reply by TechHorse 5 months ago

Lost Tab history

My computer restarted on me (as always, this piece of garbage new laptop has to restart every other day for some stupid update or battery issue) and Firefox, despite stil… (read more)

My computer restarted on me (as always, this piece of garbage new laptop has to restart every other day for some stupid update or battery issue) and Firefox, despite still knowing my history and latest websites visited, does not have an option to open the many closed tabs.

I don't want to go back to Chrome, but there's basically only one thing I need from a browser and it's insurance against my devices turning off and leaving me without any of my tabs.

Asked by vlw1102 6 months ago

Last reply by cor-el 6 months ago

my home page / log in

I am a 85 year old man with no divices that need a synch. Please remove it from my computer a it splits my screen. I was not asked it I want it and I do NOT want it. P… (read more)

I am a 85 year old man with no divices that need a synch. Please remove it from my computer a it splits my screen. I was not asked it I want it and I do NOT want it. Please take me back to where I was before you decided to help me. Thanks Paul Budak [edited email from public community support forum]

I have no idea what you are looking for, as I said you put me here so I have to assume you know what you wre doing.

Asked by Paul Budak 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Finding lost bookmarks

Need help finding my old bookmarks on my hard drive that might have been erased when I did a reset Windows 10 install. Unfortunately, I had to restore my hard drive, and … (read more)

Need help finding my old bookmarks on my hard drive that might have been erased when I did a reset Windows 10 install. Unfortunately, I had to restore my hard drive, and the Windows 10 tech advisor didn't tell me to save my Firefox bookmarks before I started the restore process. But the bookmarks might still be somewhere on my computer? And I don't think I ever created a Firefox account. So I don't think Firefox saved them.

Asked by Brian Huber 5 months ago

Last reply by cor-el 5 months ago

reinstall firefox

Firefox was crashing so I found the folder in C:Program Files and renamed it before a new install. I downloaded the new Installer and installed Firefox again thinking all… (read more)

Firefox was crashing so I found the folder in C:Program Files and renamed it before a new install. I downloaded the new Installer and installed Firefox again thinking all would be saved, but now, my bookmarks are missing and the history from the last few weeks are gone and started with the date I re-installed it. I have an old AT&T email that is now Yahoo and been using it for years. I tried to log in and I get a different screen asking about an ID which I don't have. Firefox always launched showing this icon to start yahoo as well as Chase Ect...ect and all are gone.

Is there a way to point to the old folder, after changing it back to original name and get back to previous version?

I did find another Mozilla file under Users,ComputerName,AppData, Local. I don't know if it was created with the new install or there before and just updated because I renamed the first file I found and now it's using C:Users to start Firefox. Any help getting back to where I was is appreciated.

Thank you

Tony

Asked by tony.hiles 5 months ago

Last reply by Burton_James 5 months ago

Why do my tabs keep disappearing?

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previo… (read more)

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previous session...so I am losing EVERYTHING. Do I just need to go out to another browser and make them my default? I can find NO help when I go out to your support for my problem. Thank you, Patty


/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by Indywoman 5 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Accidentally refreshed Firefox on Win 11 and now lost all extensions, customizations and settings

Hi, I accidentally did a refresh on my Firefox (Win 11) and therefore I now have an "Old Firefox Data" folder on my desktop and Firefox is completely almost back to stock… (read more)

Hi, I accidentally did a refresh on my Firefox (Win 11) and therefore I now have an "Old Firefox Data" folder on my desktop and Firefox is completely almost back to stock.

I have lost all extensions, customizations, settings and other configurations. Luckily, I had taken a backup of my bookmarks prior to doing this.

How do I return everything (including extensions) back to pre-refresh state?

Thank you.

Asked by v7qk7qnh4y 5 months ago

Last reply by markwarner22 5 months ago

my backup is lost

i had setup a new windows and when i tried to sync my Firefox data i found nothing and all my bookmarks and passwords was lost. i need you support to recover my data. … (read more)

i had setup a new windows and when i tried to sync my Firefox data i found nothing and all my bookmarks and passwords was lost.

i need you support to recover my data.

Asked by mina.nathan2023 5 months ago

Last reply by James 5 months ago

Cant restore previous session

Can someone help me recover my previous session. I restarted my computer, I force quit firefox before so I would restore. I restored and only one or two of the four pages… (read more)

Can someone help me recover my previous session. I restarted my computer, I force quit firefox before so I would restore. I restored and only one or two of the four pages I had open (with a bunch of tabs open in each).

I cant use the restore previous history tab cause its grey...

Please help.

Thank You.

Asked by ancient 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago