All Products Support Forum

The new version of Firefox has removed the drop-down arrow from the address bar, a feature I use several times a day.

Previously, there was a way to restore this by setting a number of "browser.urlbar" options to "False." However, these are currently set at False.

Please advise. Without the drop-down arrow, Firefox is not useful at all.

I have been trying to watch Netflix on Firefox, I made some security changes and at first thought that I may have caused the problem, but now I see that the add-on just fails to install. It just keeps the notification that it is installing. Is there a way to fix this issue?

I am very disappointed with Firefox because of VERY FREQUENT CRASHES! I have the following crash reports:

bp-2544f95b-926b-4b8f-b0e1-6c9740200720	7/19/2020 8:43 PM
bp-0b9fdd52-483e-4581-97d5-861d10200619	6/19/2020 4:06 PM
bp-5b3993e3-5adc-4e32-b802-ce4c20200619	6/19/2020 1:13 PM
bp-3c2a8dd5-3a51-47cc-8839-def410200405	4/4/2020 9:09 PM
bp-03a34b6a-6a74-4dd7-912e-1f13e0200720	7/19/2020 8:43 PM
bp-cdb8fe65-262e-4996-b7fe-49d5e0200720	7/19/2020 8:43 PM
bp-68d37e22-b489-4d63-8510-4a1590200720	7/19/2020 8:43 PM
bp-afc84b54-9e95-4cde-ba08-004910200720	7/19/2020 8:43 PM
bp-5bf341c1-bd41-4dca-8265-3317a0200720	7/19/2020 8:43 PM
bp-8be1cee7-a3c6-40d6-ba06-dad220200720	7/19/2020 8:43 PM
bp-30bdb348-5713-4934-afc7-23ade0200720	7/19/2020 8:43 PM
bp-9d81d0a3-2cb8-4924-97e3-add9e0200720	7/19/2020 8:43 PM
bp-bcccc6a2-4cf3-44ec-95db-690590200720	7/19/2020 8:43 PM

I have run Firefox in Safe Mode, and I still get the crashes, often on a Checkout page after getting an order together. My software is updated to the latest versions available, and I have kept my security up to date. If we cannot find a fix to stop all this crashing, I'll have to give up on Firefox as being highly unreliable. Since I am totally blind, RELIABILITY IS VERY IMPORTANT TO ME!

Hi;

Have Thunderbird v78.0.1 (32bit). Tried importing items, (EML format), from Windows Live Mail v2011 Build 15.4.

Used Thunderbird's built in Import Tool. Kept getting: "Can't find other e-mail programs" even though Live Mail is still installed.

Downloaded importexporttools_ng-4.1.0-tb.xpi AND importexporttools-3.3.2-sm+tb(1).xpi. Both show "Not for v78.0.1".

Would someone kindly point me in the right direction so that I can Import Windows Live Mail Accounts & E-Mails into Thunderbird v78.0.1 (32bit)?

Thank You.

Andy

Hi, I'm using Thunderbird 68.8.0 (32-bit) on Windows 10. My work account is based off gmail. I tried switching to the dark theme- but it seems the emails themselves still appear in a white background with the dark text. Tested for plain text mails, calendar invites as well.

Does anyone know of a workaround to get a true dark mode on actual emails as well? Thanks !

After updating firefox android to 79.4, I can't open about: config to configure dns over https that I used before updating, I really need that configuration,Thanks

I have completed each step in the "Cannot send messages" tutorial. Nothing helped. I am at the last step: "create a new support request."

Three images attached: --error message --SMTP server settings --Outgoing server settings

Other info requested: --Mail provider: bresnan.net --ISP: Spectrum.net --Antivirus sorftware: Norton 360 --Operating system: Windows 10 home, 10.0.18363 (Dell XPS 8900 x64-based PC) --Thunderbird version: 68.11.0 (32-bit)

I have internet access. I can send and receive email when logged into the Spectrum.net website. I can send email to my other account (gmail) using Thunderbird. My problem is not being able to send email using Thunderbird.

Please advise. THANK YOU!

Ed B.

My Thunderbird updated today, and suddenly all of my emails are showing white text on black backgrounds, except for those incoming emails that have their own color schemes. In those cases, the text appears pretty dark against the black background. Changing themes doesn't seem to make a difference. Was there something in the update that made this happen? How do I fix it?

If I open two windows of Firefox, pin tabs in the first, close it and then close the second window, my tabs disappear. In order to use this feature one must work with only one instance of Firefox?

I wanted a phone no. so I could call. Today Thunderbird decided to no longer accept my password and there is no route for getting to Thunderbird to find the problem or get another accepted password. Bruce Lowrey. brucelowrey@comcast.net, but it does not work since Thunderbird is not accepting my password. 816-254-8105

I am a new user to Thunderbird and have downloaded and installed the latest version. I am trying to create mailing lists from my contacts and have followed the guidance given here online. If I create a new Mailing List I cannot add contacts to it by dragging and dropping. If I pick up a contact, I can drag and drop it to other folders but if I try to drop the contact into a mailing list I get a circle with a diagonal line across it and nothing happens. I am running Windows 10 and have tried on both my desktop and laptop with no success - am I missing something?

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`). And here is effect I want it to look like (see screenshot from Chrome `wished_bg.png`). Thanks in advance (:

PS: I don't want to change my theme to dark. It seems I have to change my css, but I dunno which & how.

My laptop locked up and I had to reset windows with the keep personal data option. However, upon restart whilst my documents were visible no Thunderbird mail or local accounts were visible and Thunderbird reverted to a new install screen. I restored windows to a previous version a couple of days older which upon restart reinstated my email accounts but without the passwords, however I cannot find my local folders at all? This is a disaster for me.... Can anyone help please? Thanks Adrian

System: Windows 10 32-bit laptop

Problem: non-responsive UI on one laptop only. This includes inability to configure local options. nothing works. Menus drop down, but no matter what is selected, the selection does not highlight, menu hides normally but no action is taken by the browser

If I manually type in the url it sits there. no spinning cursor, nothing.

Browser does NOT crash... It simply sits there doing nothing. All other browsers work fine.

What I have done Restart the laptop Double check Firewall permissions Ran a scan before and after installation (0 threats found) Logged in as administrator as well as user account Ran performance monitor nothing alarming noted Uninstall and Reinstall. (Problem still exists)

Hi: I've just by mistake downloaded the Thunderbird Update from Ver 68 to 78 and I want to go back to the Version 68 - could you provide me with the details how to do it, please? Your earlier advice would be greatly appreciated ...! Many thanks. Tony H.