All Products Support Forum

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am not able to download any pdf, instead it keeps opening up the pdf in another tab which is not what I'm trying to do. Is there a way to fix this?

Since updating my iMac to Thunderbird 78.4.2 last night, I cannot pull in anymore email. It won't accept my password for the ATT server, though ATT will. How do I get help to use this new update again?

Thunderbird keeps asking to setup existing email address after the Big Sur update on Mac. It's not saving the login details and accounts which have been setup already.

Hi, I am an experienced firefox user for more than 2-3 years. But i recently need NPAPI plugins to do certain works. I learned that i need 32 bit to do that. I already have 64 bit. Now my question is can i have 32 and 64 bit at the same time? If i can't, then can i migrate my data from 64 bit to 32 without any data loss? i am free to give further info if needed. Thank You!

Firefox won't stay downloaded to my computer. I am having to download it multiple times, especially if my computer has updates.

On a separate note, when it does actually stay on my computer over night, it never keeps me signed in to my Firefox account. I have to log in to it daily to have my bookmarks and passwords.

Also, it never remembers the theme I have picked for it. I would love some advice on how to fix this.

I've read through a ton of articles, and I can't seem to find a fix.

Win 10 will no longer open Eudora7 (I have used for over 20 years). I wanted a program that would import My email folders, emails and contacts. So I installed Eudora 8.0 Beta 9 (which will only open in safe mode). But 90 % of my emails get the error "Cannot communicate securely" so I end up hitting OK a dozen times before email opens up. And on those particular emails, the Beta 9 program will not forward them. So I installed Thunderbird 78.7.0 which opens all my new emails. I have gone to TOOLS, IMPORT and it shows emails, contacts etc., but when clicking OK, error comes up "No application found". However, after installing Thunderbird, all those emails and folders that were stored as MBX or FOL on eudora do show under Thunderbird as SBD(folders) & MSF(emails), but will not open up nor show when I open thunderbird. Thanks, Lloyd

Hi, How do I install Firefox Lockwise for Windows 10? I visited Firefox Lockwise's website (https://www.mozilla.org/en-US/firefox/lockwise/) and there's only installations for Android & iOS devices but I only want it installed in Windows 10. How should I go about it?

Waiting for your reply asap, thank you.

Cool Regards, Pallas

Used to be able to download files from anywhere I chose. Now, cannot download from www.bluesound.com. ISP and I ran test that shows download and upload work, and AT&T e-mails are arriving into MS Outlook (although very much slower than in the past).

When download request sent to Bluesound, the wait cursor spins indefinitely. Once left it running overnight, still spinning the next morning.

Perhaps this has to do with security settings. Advice, anyone?

Failed ImportExport of a large folder.

Input folder of several hundred messages inThunderbird 78.8.1 was exported using ImportExportTools NG to a 600 KB file with filename "Inbox" and no file extension - which I understand is an mbox file.

Importing that file into a Local folder gives only one message.

QUESTION: How can all the messages in that file be recovered?

Greetings.

I'm trying to work out using email clients on multiple computers, including a new one. I've been having various issues; one of the things that I started trying to do was to change our "legacy" email from POP to IMAP, using the suggested steps here:

https://support.mozilla.org/en-US/kb/switch-pop-imap-account

That hasn't worked however. I opened a separate query for that here:

https://support.mozilla.org/en-US/questions/1330505

So now I'm trying to re-enable my legacy POP settings - but it's not working! Now when I re-check "leave messages on the server" - I get this error message back:

The POP3 mail server (pop.aol.com) does not support UIDL or XTND XLST, which are required to implement the ``Leave on Server, ``Maximum Message Size or ``Fetch Headers Only options. To download your mail, turn off these options in the Server Settings for your mail server in the Account Settings window.

So it appears that something has changed in the way that TB sends this setting to the AOL POP3 server. The old method worked - the new method does not. And unfortunately unchecking and then re-checking the setting within TB caused it to now start using the new not-compatible method!

Help please!

Is there any way I can revert to using the old method? E.g. perhaps is there a way I can restore my old server settings profile?

Thanks.

(P.S. the more I read about it - the more I prefer POP over IMAP. I want to be able to use email across multiple devices while leaving emails on the server - but only leaving them for a limited period of time, for security and space reasons. This appears to only be supported in POP not IMAP (?), which seems bizarre if true.)

Hi Team,

I want to disable to "You have chosen to open this file" dialog for zip files but i am not able to disable it.

I have looked for some solution in google search that did not help.

Please help me on this.

Hey there! I was just reading an article that said you should only download Firefox from the official website. I downloaded Firefox a few months ago, so I'm honestly not sure where I downloaded it from. Is there any way for me to tell if I am using a "real" Firefox?

Thanks :)

I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this, I get a message saying, "Unable to set Primary Password." I also can't cancel out of this or switch to another tab--I have to ctrl-alt-del and close Firefox to get out of it. I also can't create a Primary Password through the options menu. Anytime I try to set a primary password it just says "Unable to change Primary Password."

tried OS update with Linux opensuse leap 15.1 - failed loaded opensuse Leap 15.2 - worked, wiped out my printer connections (hp deskjet 1510 all in one) have tried all of the options I found on website, failed. hp does not work with Linux products on line. there was a good printer CUPS file for opensuse 15.1 for deskjet 1510, but load of Leap 15.2 wiped it out. guidance/ help would be appreciated. email jimmylhill@q.com (Leap 15.2 wiped out send with Q.com because it is a two step send/receive process for Qwest, but receive works fine.)

I downloaded the latest version of Thunderbird for Windows 10. I installed it. I started it from my non-administrator account. I entered the server information. After a couple of minutes, I realized that I had forgotten to un-check the box to synchronize messages (which can fill gigabytes of my hard disk). I un-checked it. But Thunderbird kept downloading messages. I rebooted, then uninstalled Thunderbird. It kept my account settings. (I wish that the uninstaller would give an option to remove *all* files!) I opened Windows Explorer and did a search from the administrator account to try to remove old files and folders with "Thunderbird" in their name. It found nothing. I switched to my non-administrator account and tried another search. It found two folders named Thunderbird under AppData. I removed them. I rebooted. Then I reinstalled Thunderbird. I was able to be quick enough to un-check the box to synchronize accounts before it downloaded too much data (luckily I have slow Internet, so not too much was downloaded before I could cancel!). I tapped the Alt key to force Thunderbird to show the menu bar. I clicked the View > Toolbars item. It showed a list of toolbars.

The "Quick Filter" toolbar was greyed. How do I get the Quick Toolbar option? It works on all of my other Thunderbird installations. Thank you.

PS: I suggest adding a setup option to ask whether to synchronize all messages -- to prevent downloading gigabytes of messages that (apparently?) can't easily be deleted. My laptop has a total of 64 GB of storage.

When i try and sign in to google in the popup window, I can't. I enter my email and then the page refreshes. It seems to be the old sign in design for google. I believe this is as a result of my hardening of Firefox. How to undo these changes for this sign in process?

I downloaded the Thunderbird installer 78.9.0 to use on my Windows10 Machine. The installer says it can't run on my machine and to find the correct Thunderbird Version for my computer. I am new to Windows 10 (held out as long as I could) and really don't have a clue how to match computer with Thunderbird version.

Can you help?

Thank you!