Showing questions tagged:

Changing order of mailboxes

I have my Thunderbird set up to receive mail from four different email addresses plus I have local folders. Is there some way of changing the order of the mailboxes? I h… (read more)

I have my Thunderbird set up to receive mail from four different email addresses plus I have local folders. Is there some way of changing the order of the mailboxes? I have tried dragging them with no success.

Solved Archived 2 44

How to Gmail account recovery please help me

Hello team I am trouble with 2 step verification I don't have any verification code I have reset my phone which logged in gmail account and setup 2 step verification I do… (read more)

Hello team I am trouble with 2 step verification I don't have any verification code I have reset my phone which logged in gmail account and setup 2 step verification I don't remember my password and it asked for verification code that s sent to Phone number or received email please help me to recover my gmail account there is a very important elocments that s I need khatoonr3574@gmail.com this is my gmail account which I want to recover thanks you user name khatoonr rani khatoonr [http://example.com

Solved Archived 1 1761

Thunderbird cannot log in to my Google account

Thunderbird updated today to 128.2.3esr and suddenly I have to log in to my Google account, which doesn't work: I get an 404 error when I try to set up my account (which … (read more)

Thunderbird updated today to 128.2.3esr and suddenly I have to log in to my Google account, which doesn't work: I get an 404 error when I try to set up my account (which has been working flawlessly for months). I'm on Windows 11.

Solved Archived 4 134

Cannot add account th T-Bird V115 (Win7)

Thunderbird v115.7.0 (32 bit) Win7 (32 bit) SP1. I am trying to add another account, but when I fill in the account info (name, email address, and password,) it pops up a… (read more)

Thunderbird v115.7.0 (32 bit) Win7 (32 bit) SP1.

I am trying to add another account, but when I fill in the account info (name, email address, and password,) it pops up an oauth2 verification window but the window "Fails to connect"

The title of the window is "Enter Credentials for (email address) on imap.comcast.net.

After some time, I get a "unable to connect" message.

I managed to copy some of the url, here is the beginning part https://oauth.xfinity.com/oauth/authorize?response_type=code&client_id=thunderbird-oauth&redirect_uri=http%3A%2F%2Flocalhost&scope=https%3A%2F%2Femail.comcast.net%2F+profile+openid&code_challenge_method=S256&code_challenge=xhwuKlnA_c...

This has happened before for Google accounts too.

Is there a fix?

Thanks, Mark.

Solved Archived 5 101

Thunderbird transfer from computer to computer not getting calendar events

I have a new computer and I want to transfer everything in Thunderbird on my old computer to my new one. I did an export, transferred the zip file to the new computer an… (read more)

I have a new computer and I want to transfer everything in Thunderbird on my old computer to my new one. I did an export, transferred the zip file to the new computer and imported it. All my email accounts showed up which was great. However when I go to my calendar none of the events are shown. Both computers are running Linux. Aren't calendar events exported too?

Solved Archived 1 158

newly added account on TB disappears on closing. And multiple prefs.js files - prefs-1.js, prefs-2.js (win10) CAUSE: McAfee

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a differ… (read more)

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Solved Archived 18 162

Unable to add Gmail account that was previously synced

I have 5 Gmail accounts that I have been using in Thunderbird for years. One of them was glitching a lot, so I removed it, then tried to add it back with no luck. I unins… (read more)

I have 5 Gmail accounts that I have been using in Thunderbird for years. One of them was glitching a lot, so I removed it, then tried to add it back with no luck. I uninstalled and reinstalled Thunderbird, which automatically populated with my other four accounts, but still can't reinstall the fifth account. When I enter my account and password, it says "Configuration found in Mozilla ISP database" with a green checkmark. Then it takes me to Google, and shows my correct email address. When I hit Next, I get a 400 error message every time. "The server cannot process the error because it is malformed. It should not be retried. That's all we know." Can anyone help?

Solved Archived 2 42

Can't login to ATT Yahoo Mail

I recently purchased a new computer and want to setup Thunderbird to use my ATT Yahoo mail account. I went through the automatic process and got an "incorrect information… (read more)

I recently purchased a new computer and want to setup Thunderbird to use my ATT Yahoo mail account. I went through the automatic process and got an "incorrect information" message. I tried Yahoo's instructions and they don't match what shows up in the account setup in Thunderbird. I am stuck and need some step by step instructions to set this up. I found nothing in the help section. Thanks.

Solved Locked Archived 5 832

Gmail-Konto

Hallo, mein Gmail-Konto lässt sich nicht mehr mit Thunderbird verknüpfen. Ich habe das Konto bereits gelöscht und neu hinzugefügt. Es ist immer derselbe Fehler. Das Pass… (read more)

Hallo,

mein Gmail-Konto lässt sich nicht mehr mit Thunderbird verknüpfen. Ich habe das Konto bereits gelöscht und neu hinzugefügt. Es ist immer derselbe Fehler. Das Passwort ist nicht mit dem Server-Ausgang (SMTP) abgestimmt.

Im Anhang befinden sich zwei Screenshots, auf denen Sie den angesprochenen Fehler noch einmal erkennen können.

Viele Grüße Christopher

Solved Archived 2 72

Account server change

I have been trying to change an account to use a different login and server for retrieving mail. But, it keeps logging into the old server. In Account Settings, for that… (read more)

I have been trying to change an account to use a different login and server for retrieving mail. But, it keeps logging into the old server.

In Account Settings, for that account, the Server Name: is set to the new server and the User Name: is set to the login on the new server.

I have restarted Thunderbird multiple times.

Any help is appreciated.

Solved Archived 1 188

How to add a copied local folder from one computer to another?

I have a folder with the sbd extension copied to a pendrive. I placed it in the location: C:\Users\............\AppData\Roaming\Thunderbird\Profiles\..........\Mail\Local… (read more)

I have a folder with the sbd extension copied to a pendrive.

I placed it in the location: C:\Users\............\AppData\Roaming\Thunderbird\Profiles\..........\Mail\Local Folders. However, when I opened Thunderbird, it did not add itself to the local folders

Do I need to force synchronization in some way?

PF

Solved Archived 2 131

User is authenticated but not connected after update

I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook respon… (read more)

I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook responded: User is authenticated but not connected.

The email account was synching well until I updated recently to v128.4.4esr.

I searched around online and have tried the following suggestions: - network.dns.disableIPv6 -> true - delete outlook mail account and re-connect - clear startup cache

Solved Archived 2 238

Thunderbird keeps on showing notifications for deleted events

I'm using thunderbird for gmail account, and I struggle to mark some events notification as completed when they are deleted using gmail interface. They keep on poping up … (read more)

I'm using thunderbird for gmail account, and I struggle to mark some events notification as completed when they are deleted using gmail interface. They keep on poping up but when I hit `Dismiss` it gives me this error: ``` Status Code: 2147500037, The request cannot be processed.

Server Replied with 400 If you're seeing this message after snoozing or dismissing a reminder and this is for a calendar you do not want to add or edit events for, you can mark this calendar as read-only to avoid such experience in future. To do so, get to the calendar properties by right-clicking on this calendar in the list in the calendar or task view. ```

I don't want to make my calendar read-only because I'm still gonna use it but I can't remove these annoying pop-ups because of the error. Please help what can I do

Solved Archived 3 1798

Windows Thunderbird AppData Folder on Windows

I periodically backup my Thunderbird AppData information: C:/Users/<me>/AppData/Roaming/Thunderbird I believe I installed Thunderbird from the MS Store. On one devi… (read more)

I periodically backup my Thunderbird AppData information: C:/Users/<me>/AppData/Roaming/Thunderbird

I believe I installed Thunderbird from the MS Store.

On one device (MS Surface Go, Windows 11), this directory does not seem to exist. I have hidden folders visible, and several folders show up under AppData\Roaming, but not Thunderbird. I tried using %APPDATA%\Thunderbird, which works on my other devices, but the result is "not found".

I created a local folder ("save") and then used "properties" to display its location:

mailbox///C:/Users/<me>/AppData/Roaming/Thunderbird/Profiles/pv771buo.default-release/Mail/Local Folders/Save

When I put this into the file explorer and hit return I get told there is no app to open this 'mailbox' link, and I should look for one on the MS store. When I remove the mailbox/// it gives me the "not found" dialog.

I used the help->troubleshooting dialog to "Open Folder" under the Profile Folder entry, and got a "Location is not available" dialog. The dialog cited the same folder path as given above.

Where is the Thunderbird App Data stored? How do I access it????

Solved Archived 3 212