All Products Support Forum

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am not able to download any pdf, instead it keeps opening up the pdf in another tab which is not what I'm trying to do. Is there a way to fix this?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Hello How to remove extension symbol from toolbar? ^(see image): https://i.imgur.com/2bh8se5.png Any idea? Thanks

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

All of my extensions just got moved into a single new extension button. I understand this feature was just added to 109 but is quite terrible.

I can no longer see my extensions on the toolbar. I now have to do even more clicks to access certain options or settings. Which is dumb as it now takes longer to get where you need to go.

This is a terribly added feature. Not sure how this passed. The quality of life is not improved in any shape or form with this. Only makes things worse.

For example. I have norton safe web and search. I now have to click on the extension button to see if a page is safe or now have to do multiple clicks to access that extension.

This new feature is terrible and I really hope it is reverted.

Hi!

I can't scroll with the mouse wheel in Firefox. It works fine in other browsers and programs.

If I switch to Safe Mode, the scrolling wheel works. But if I switch back to normal mode, the wheel does not work again.

I tried to switch off and switch on "Use autoscrolling" and "Use smooth scrolling" settings, but it didn't help.

Unfortunately, "Refresh Firefox…" and reinstalling browser completely did not help.

I am at a loss, please help.

where is the "keyring" referred to in error message whilst trying to save a draft email please.

Have looked at other support request using word "keyring", but there are no clues as to where to find the keyring . . . Thanks for any help.

Prior to today, occasionally I would need to restore from a Time Machine backup the files "places.sqlite", "places.sqlite-shm", and "places.sqlite-wal" into my default profile, because I would lose my bookmarks & history.

However, beginning this morning, that procedure did not work. Every time I open up Firefox, the "places.sqlite" file would corrupt immediately and no attempt at restoring (from any backup date/time) would fix the issue.

I am running Mac OS 11.7.2 (Big Sur) and Firefox 111.0.

This is VERY frustrating, because I rely heavily on my bookmarks and passwords.

PLEASE HELP!!!!!!

My problem is simple. I'm trying to use this supermarket website (continente.pt) and the website doesn't load up the images of the products. I have to reload a bunch of times until it finally does. I switched from Google chrome but apparently it was a big mistake, never thought Firefox was so crap. BTW, It's not my adblocker, turned off Enhanced tracking protection and cleared cookies. Nothing works. (on annex I show firefox and google chrome being used on the same website)

Hello,

this problem started happening around 3 or 4 days ago.

Usually, at the end of the day or before I close Firefox, I "delete browsing history" BUT only the "today" history. I know it's a weird habit (lol), but at least it logs me out of all recent browsing while keeping my sessions with older websites active (typically these older websites include stuff that I use frequently like Outlook, Google/Youtube, Twitter & other social media, Spotify, and a few other sites).

The other reason I do this is that I like my "recent history" to be ordered the way I like, so I can use it kind of like a "bookmark list".

The problem: Since about 4 days ago, each time I "delete history", ALL my accounts are signed out. Note that I don't have the option to delete cookies upon closing checked, and whenever I close Firefox without deleting history the sessions appear to be active.

I think 3 or 4 days ago there was a Firefox update? I remember at the time I was shown the extra tab with the release notes, but I didn't pay much attention. However when I noticed the issue, which was the day after, I assumed it was a new feature of the update that caused all these websites not to recognise my browser and thus ask me to log in again.

So just before going to bed, I tried 1) clearing my history for the day as I usually do, except 2) instead of closing directly after, I would go to the sites I want to remain logged in (in this case I just did Outlook, Youtube, Twitter, Facebook, Tiktok and Spotify), log into my accounts, and then close the browser.

So the following day, it worked "as usual"... almost... that is because when I deleted my history of the day, it logged me out of everything again. But in the "recent history" list, it showed the updated list (with the websites I re-logged into the day before).

So I can't guess what is happening, other that something is messing with my cookies each time I delete history. I even went to check manually to see if I still had the session cookies stored in Firefox and it appears to be the case.

Yesterday I also tried logging into a Google, waiting a few hours, and only deleting the history of the past hour, but the same thing happens, I instantly get logged out.

Additional info: when I "delete history" I only check the first five options (those under history) and not the lower two (under data).

Thanks for your help, and sorry for my English !

I've the same problem as https://support.mozilla.org/questions/1317794#question-reply but after following the steps for the solution, it doesn't work for me. Does it have to do with all updates since this question was answered? I've created the chrome folder. I've created userChrome.css file and added the following without "`" marks in it and saved it and restarted firefox after changing the toolkit.legacyUserProfileCustomizations.stylesheets = true . ```

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

#appMenu-fxa-label > .toolbarbutton-text { visibility:hidden !important; }

```

It doesn't work for me. Please have a look.

Hello,

I have not been able to get my Firefox iOS app and desktop to sync. On both my desktop and phone logins are selected for syncing but each device has its own list of logins which they wont share with each other. I can sync tabs and send tabs from desktop to my phone and the same the other way around. The only thing that doesn't seem to sync is passwords/ logins.

I have uninstalled the app on my phone I have logged out and back in I have cleared connected devices on my account and relogged in

None of the above have worked in getting my device to sync.

When I do a fresh install I only get back the logins that I've manually entered onto my phone. It seems to have it's own list separate form the desktop and neither device is sharing login sync.

Any help would be appreciated, I have 300+ logins on my desktop version and have only manually moved over a small handful to my phone because manually doing so is a pain and they won't sync if I update one on the phone or computer to the other device.

I'm on iOS 109 and desktop version is 109.0 (64-bit). I have been trying for weeks on and off to resolve this issue.

Hi I try to move from Google Chrome to Firefox but I fail on a simple but important setting. How can I set the home page to a specific URL. If I go to settings -> Homepage I do not find the field where I can set my homepage. Thanks, Rupert.