All Products Support Forum

My IDM extension no longer seems to be the default downloader. Downloads now come via the native Windows (8.1) downloader. Can you suggest any way of resolving this issue?

I want to delete some bookmarks and a folder or two. I followed the instructions in the Help about How Do I Delete A Bookmark, but nothing happens, they just stay there. So, please don't tell me to go back to that page, I've done it MANY times now. There's getting to be so many obsolete bookmarks it's a mess.

Latest update blocking website like indeed from loading in information about employers and other sites too. Every update makes firefox worse. I started using other browsers because now some video's don't work either. Last thing I saw was a QUICK pop-up that said something about bits of trackers now being blocked. Well lots of things are being blocked and making browsing a miserable experience. I tried using the standards system in options. Can't find anything to make it work. Allow lots of things and nothing is working except to probably make the web browser more vulnerable to creeps. Please undo your current update and stop making so many updates. I've had three in the last two weeks and every time they screw up the browser more and more. Just stop it!

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is the work-around. Also, it's many extra clicks to get to my system print controls to print properly.

Solving the print preview too small would go a long way towards keeping Firefox usable. The other things could certainly use fixing, however.

Thanks in advance! L.

(I have restored the old functionality temporarily with print.tab_modal.enabled preference set to false. Thanks community for showing me to do so! See https://support.mozilla.org/en-US/questions/1322623 if you want to know how.  However, usually Firefox takes these options away soon.  )

Hi,

I'd like to use keyboard media keys (play/pause, prev, next) to control Spotify web player and Youtube but they don't work. The option is enabled. I'm using Firefox 88.0 on Windows 8.1, so according to this article it should be supported. The keys work on other apps. I've tried in troubleshooting mode as well, no luck. Any ideas?

I hate new firefox 89 looks. I can tolerate buttons. I can even tolerate ugly frameless tabs. But I will not tolerate bookmarks that are twice as fat as before. This is waste of space. Before I was able to see all my bookmarks from bookmark menu on screen. Now they are superfat and I have to scroll constantly in every sub-folder. Am I supposed to buy 4k screen now just because devs decided to make everything big like in touch-screen computers, even for mouse and keyboard users? Why is there no compact view anymore, only normal and superfat touch mode?

Is there any easy way, preference or something to restore old thin look? I googled topic and found some info about css styles but it includes too much of interfering with browser for me to do it. I want easy and permanent solution.

Hi,

in the latest version of Firefox (updated June 2021), the home page had the icons shrink in size considerably.

I'm visually impaired, and this change had made the home page unusable. It's just too hard to see!

Is there a setting to adjust the homepage icons back to their larger size? They used to be 2-3 times the size, and really useful. The boxes the pics are in are still the same, but the icons displayed are tiny now, at least to these tired old eyes.

Thank you in advance! Tony

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-06-02-08-09-40-d6148c.png

Is separated tab a bug or bad design? If the second, how can I revert to logical tab, that connected to its page? (And why the hell such ugly design decision passed?)

As I can see Themes show proper design with connected tabs: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-06-02-08-11-27-3907e9.png

A question about the option, Exceptions - Cookies and Site Data

Can I use wildcards in the Manage Exceptions List? Than how is it written "address/website" in the input line? Because your Firefox browser doesn't block all of the Tracking Cookies and Advertising Cookies also Third Party Cookies from being download in to the browser cache too! I have other software on my PC that tell me that there's spyware cookies on my computer and gives me a log file of it, and by deleting the cookies doesn't solve the problem or the issue because the information has already been transmitted by the COOKIE or the set of COOKIES to the other websites computers that are link to that webpage or webpages. I would like use wildcards in this operation okay.

Couple Examples of this see below. Adware/Tracking Cookie: potomac-clickstream.capitalone.com [ C:\USERS\NAME\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\DFNBN1BO.DEFAULT-BETA\COOKIES.SQLITE ]. .doubleclick.net [ C:\USERS\NAME\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\ICEI14WC.DEFAULT-RELEASE\COOKIES.SQLITE ]. These cookies are shown as a domain and not as websites. All of the cookies are hidden within this file "COOKIES.SQLITE".

Maybe something like this one that other chrome browsers use: > [*.]potomac-clickstream.capitalone.com <. Or maybe something like this one: > *://*.doubleclick.net/* <. like Internet Explorer uses this to block websites and/or allow websites in its options

I what to prevent these cookies from being download into the Firefox browser on my PC computer!

Sorry, but the Thunderbird forum does not show me an "ask question" button. _{moved to Thunderbird forum. aw}

Thunderbird: How can I disable the recipient pills? "each recipient is now an item" How can I deactivate that? Thanks!

Thanks to Proton expanding my Bookmarks Menu off the bottom of the screen, I was re-arranging my bookmarks folders. While wondering which of my folders I had to prune, I noticed another in-built redundancy. The entry "Manage Bookmarks Ctrl+Shift+O" appears twice, at the top and the bottom of the menu. Incidentally the bottom entry is misaligned (Firefox v89 on Windows).

Is there a particular reasons for this duplication? Can I remove either of these entries?

Why is it every time you update you screw everything up? Now the tab bar at the top under bookmarks is replaced with some colored waste of space and tabs at the bottom so metro taskbar pops up and hides it? Customize? And only ONE tab? So sessions are gone entirely? Why constant fear of updating and losing everything and spending hours trying ti fix it AGAIN!???

Firefox just updated and now when I try to go to My Fitness Pal, I'm getting this: Already cleared cookies

400 Bad Request Request Header Or Cookie Too Large nginx

Title should describe the problem, search function text appears now in the address bar, and not in the text field of the home page when I'm typing it.

Very difficult to get used to.

Hello, it is enough to search "version 89 visuals" in the help forum to find dozens of topic complaining how awful it looks, and the reduced functionality, content on screen and efficiency.

Luckily in one of the threads I found solution, and links to articles to fix most of the biggest issues:

As a temporary tactic to buy time, you can use a preference to revert the tab bar to its older appearance. This is just for Firefox 89, so you have a month to keep an eye out for the next workaround. To set that up: (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk. (2) In the search box in the page, type or paste proton (or full browser.proton.enabled) (3) Double-click the preference to switch between true (new Proton style) and false (old Photon style) Since this was kept in just for testing, there might be some occasional glitches.

Here the options I changed - set false to all.

   browser.proton.contextmenus.enabled
   browser.proton.doorhangers.enabled
   browser.proton.enabled
   browser.proton.modals.enabled
   browser.proton.places-tooltip.enabled

+ even further reduction of the spaces -> browser.uidensity -> 1

I expect the new Proton view is inspired by touch screens - and is more optimized for tablets, giving more space around individual options, with extra space around them - to make sure you hit the right option with your finger. The downside is we get less visible options on the screen, as now each option takes more space - and it is absolutely awful and less visible for people using desktop mode, and using the more precise mouse and/or keyboard.

And here a list of the problems and annoyances in V89, and why they are a problem (and these are only the ones I noticed so far - attached is a screenshot collage of the issues.

1. Tabs which play audio no longer show that they play audio, unless I hover on top of them - which is a big problem if you have 20 tabs, and are searching which one auto-played some audio. In the previous version each tab playing audio had the audio icon on top of it. 2. My bookmarks take much more space on my screen, and while previously I organized them to fit perfectly to it, now are going outside of it, and I have to (unnecessarily) scroll to find more. 3. On YouTube There was a "delete video" button next to each video in my "watch later" list, and I was able to quickly delete the watched ones. Now I have to click on the 3 dots, and then on the trash bin button to delete. Much slower an annoying. Return to the old vision (sadly I cannot find a way to fix this yet)

This totally failed visualization must IMMEDIATELY be reversed, and you must add option in the VIEW menu - which switches between the old DESKTOP view (version 88 style), and new TABLET view (V89 style).

And it must not be allowed that you disable the browser.proton.enabled option in the next update, as this will force us to use only the new awful view, and give us 3 options:

1. Revert to 88. I have already backed up my profile, and downloaded it, in case V90 ruins the view permanently. This also opens us to security risks - so I can allow this for no more than 2-3 months, in hope you fix this fail. 2. Switch browser. Move to Vivaldi (which I use at work) or Brave, if you refuse to fix the fail. 3. Accept the awful view - not going to happen to me. I am using Mozilla since Netscape, but this fail is infuriating enough to make me switch if made permanent / even worse.