All Products Support Forum

The back button returns me to the top of the page instead of where I left off when using my iPhone. It’s annoying to have to keep scrolling down and waiting for more of the page to load to find where I left off. Any idea how to fix this? Chrome also does this. Shopping on sites like Nordstrom Rack becomes so frustrating.

Firefox Daylight 34.0 (4920) on iPad Air (4th gen) iPadOS 14.6 Cannot close tabs by touching x in the tab header. This applies only to tabs opened after startup. Tabs opened by browser at startup, e.g. to resume session, can be closed normally. This is new with the latest FF update. Thanks for any help.

I do not use google for a search engine. I have strict selected for tracking on IOS. How can I stop tracking for google other than clearing data every time I am on-line. I am really wanting to know best solutions for privacy. If anyone has a suggestion other than what I am doing I would appreciate you in put. Thank you

Using Firefox on my iPhone, all tabs suddenly disappeared (I probably had 50-100 open tabs over the course of the last few years). Is there any way to restore? I would greatly appreciate any help. Thank you in advance.

I have just downloaded firefox on my Mac, iPhone and iPad. On the Home Screen of Firefox of my iPad, the “Your Library” tabs are not there (but they are pinned there on my iPhone). Instead, I have to go the long way by pushing on the star, etc. How do I get “Your Library” pinned to the Home Screen?

For school, I use duo as a two-step authenticator. I get this message when I select the option to remember this device: “You need to enable cookies in order to remember this device”. I already tried to disable the tracking protection for the website. I don't see any options that allow me to enable cookies. I use an iPhone 12. Firefox and my iPhone are up to date. I appreciate any help! Thank you.

Latest update broke usability of Firefox. Firefox no longer remembers which tab I was on before I moved away from it. It’s opening a new tab and don’t even get me started on the button movements.

There should be some minimum usability studies a product must do so that they don’t mess up too badly.

I am not able to close open tabs on v37.0 on iPad from the menu bar. There is an “X” on the tab, but pressing it does nothing. I must open the tab menu and close each tab from “open tabs” menu and shown in the attachment.

Whenever the firefox app is opened (opened after crashing, after i swipe up to close it or sometimes randomly) it keeps opening a new tab every single time even though i still have a tab open and was on it previously.

How do i stop this because it’s seriously getting on my last nerve?

Hello!

Please help me return to Firefox. I miss it. :(

I’ve had to switch to Chrome because I can’t seem to get Firefox for iOS to auto fill the passwords I have saved when trying to log on to every website that required a username or password. I’m not talking about the passwords saved to my iCloud Keychain. I’m talking about the ones specifically saved to my Firefox account.

The passwords auto fill on the desktop Firefox just fine (both Windows and MacOS), but for some reason the Firefox for iOS app doesn’t auto fill the passwords.

Both Save Logins and Show in Application Menu are toggled on, so I’m not sure what I’m doing wrong.

If someone can help me fix this, I will gladly return to Firefox! Thanks so much.

Each time i close Firefox and reopen, it opens to a new home tab and not the last tab session i was in.

How do i fix to open my last tab session?

Thanks

I’m using Firefox Daylight 37.0 (5971) and after updating to iOS 15, Firefox crashes periodically when pressing the “open tabs” icon at the bottom of the screen. I always use Firefox in private browsing mode, if that is important. Also, now whenever I switch to Firefox from another app, it opens up a fresh tab automatically, forcing me to close it, when all I was trying to do was switch to the app.

I realize that this may seem trivial, but, while I don’t mind the idea of a home button being accessible on the toolbar, surely it could have been placed in a less inconvenient place. Every time I go to refresh the page I end up on my home page instead. On my desktop, I purposely have the page forward, page back and page refresh separated from my home button. And my home button and bookmark button separated from everything else so as to not inadvertently click on those buttons when I meant to click something else or vice versa. So, while having a home button on the toolbar may seem like a nifty, handy idea, not so if it costs moving the page refresh button from it’s more common placement to an obscure part of the header bar where you are more likely to end up on that pinned tab page or in reader view when trying to refresh. Please put the page refresh back where it was.

First, it crashes often. I've seen a few patterns - it will crash when when I copy the URL or try to long-press on a tab to preview it or open an existing tab after re-opening the browser . Second, pages re-load every time I exit the browser and open it again. This is very frustrating. There are recent reviews on the App Store that concur - https://apps.apple.com/in/app/firefox-private-safe-browser/id989804926#see-all/reviews

I found the old way Firefox opened on the last page I was looking at very useful and I hate the way it opens in the new version. I usually keep several tabs open and dwelling on old topics I have researched. It now completely ignores that and forces me to open on a useless tab requiring me to search through several tabs before finding the one I was on. How can I defeat this useless new function and get my old browser functionality back?

After update to iOS 15 this week, my previously rock-solid FF app (on auto-updates) is now crashing repeatedly on switching to the app or opening the app. I keep 6-8 tabs open for quick access which are not full of video, music, or animations. IPhone 12 mini has plenty of storage.

Quick reference between other tasks is not quick when switching to or opening FF brings up the “this is embarrassing” message and then I have to wait for tabs to reload.

Have not updated iPad yet.

The Firefox app has been consistently crashing, something right upon opening the app and sometimes during searches/using it after a bit. This only started happening since updating to iOS15