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Please add a Chinese translation package!

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank … (read more)

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Asked by 陶陶 5 months ago

Last reply by Paul 1 month ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Invalid captcha with https://replit.com/login

Hi, On https://replit.com/login, no captcha is visible, and login in says "Your captcha token is invalid. Please refresh the page and try again.." I tested with LibreWo… (read more)

Hi,

On https://replit.com/login, no captcha is visible, and login in says "Your captcha token is invalid. Please refresh the page and try again.."

I tested with LibreWolf 128.0.3-2 and FF 129.0.2.

With Chrome, it works.

Asked by Bob4K 5 months ago

Answered by jonzn4SUSE 5 months ago

Bookmark Toolbar

Try as hard as I may from all the Help screens, I cannt find a solution to how to permanently pin the Bookmark Toolbar to the side of the screen in my version of Firefox … (read more)

Try as hard as I may from all the Help screens, I cannt find a solution to how to permanently pin the Bookmark Toolbar to the side of the screen in my version of Firefox which is 129.0.2 in Windows 11. The option to pin the toolbar where the user wants it to appear seems to have vanished. Am I correct?

The only options I can find in Firefox now are Show Toolbar and it will only appear across the top of the screen (unless I Ctrl+B); Show in new tab or Hide.

Ctrl+B will bring up the tool bar, say to the left, but when Firefox is closed and re-opened there is the need to Ctrl+B again to redisplay the toolbar. My experience of Windows 10 was that everytime I opened Firefox my side bar for Bookmarks automatically appeared because I had always been able to pin it there.

Please help to restore the function, if it hasn't been removed through updates.

Thank you.

Asked by peternewlands06 5 months ago

Last reply by cor-el 5 months ago

  • Archived

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 6 months ago

Last reply by jscher2000 - Support Volunteer 3 days ago

  • Solved

Firefox will not play video on Linux

Firefox 129.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0 Running on kubuntu Linux 24.04, kernel version 6.8.0-41-generic (64-bit) KDE Plasma Versio… (read more)

Firefox 129.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0

Running on kubuntu Linux 24.04, kernel version 6.8.0-41-generic (64-bit) KDE Plasma Version 5.27.11 Qt Version 5.15.13

I've posted a description of my problem on the kubuntu forums: https://www.kubuntuforums.net/forum/newbie-support/help-the-new-guy/681835-firefox-eating-up-a-lot-of-cpu

Here is a synopsis of my posts on that thread to distill the most noteworthy symptoms:

I have snap Firefox installed.

$ snap list Name Version Rev Tracking Publisher Notes bare 1.0 5 latest/stable canonical✓ base core22 20240731 1564 latest/stable canonical✓ base firefox 129.0.2-1 4793 latest/stable mozilla✓ - firmware-updater 0+git.5007558 127 latest/stable/… canonical✓ - gnome-42-2204 0+git.510a601 176 latest/stable/… canonical✓ - gtk-common-themes 0.1-81-g442e511 1535 latest/stable/… canonical✓ - snapd 2.63 21759 latest/stable canonical✓ snapd thunderbird 128.1.0esr-1 507 latest/stable/… canonical✓ - $

If I start firefox from the shell command line, it runs fine. It runs the shell script in /usr/bin/firefox, which ultimately executes /snap/bin/firefox. Clearly that shell script is doing some configuration that I don't understand.

If I​ hit Alt-space I see the menu in the referenced screen grab (see attached).

If I select the first entry, to run firefox from the command line, it has the same effect as starting /usr/bin/firefox from a bash shell; it works fine. However, if I select the third entry, firefox does not play any video; I've mostly tested with YouTube videos that have actual video and audio.

I'm not sure what gets executed when I select the third option from the Alt-space menu. It appears from doing a "ps -ef" that it's the same /snap/firefox/... executable. But I'm wondering why is this entry in the Alt-space menu and how does it get initialized or 'configured' to run.

Additionally, if I do start firefox from the entry with the firefox browser icon, and it fails to play video, I must then uninstall firefox using snap and then reinstall in order to get video playback to work. That is, after a failed start, simply exiting firefox and restarting it from the shell command line will not work; firefox will not play video correctly at all.

I also noticed that on my PC desktop, "snap list" lists firefox as "firefox 129.0.2-1 4793 latest/stable mozilla✓ -"

But on my old Lenova laptop running the same kubuntu version, "snap list" lists firefox as "firefox 129.0.2-1 4757 latest/stable mozilla✓ -"

​I'm up to date on both systems via "sudo apt update"' and "sudo apt upgrade"

Even more frustrating, today, for the first time, despite starting firefox from the command line, video still didn't play. I had to uninstall firefox and reinstall it.

Asked by rhimb0h 5 months ago

Answered by cor-el 5 months ago

Plus sign to add more shortcuts is missing from Firefox browser home page/new tab page

Hello, An update or two (maybe more?) ago, the plus sign with which we add shortcuts to the Firefox browser home page/new tab page disappeared, so now we can no longer … (read more)

Hello,

 An update or two (maybe more?) ago, the plus sign with which we add shortcuts to the Firefox browser home page/new tab page disappeared, so now we can no longer add shortcuts on the home page/new tab page.  Please help.  I am running Firefox Version 129.0.2 (64-bit) on a Windows 11 Pro 64-bit if that makes any difference.  Thanks.

Asked by Wonder Woman 5 months ago

Last reply by markojotic 2 months ago

google apps block pops up in upper right corner of gmail each time I change focus without selecting it

google apps block pops up in upper right corner of gmail each time I change focus without selecting it I have cleared cache and history. Still pops up. This happened aft… (read more)

google apps block pops up in upper right corner of gmail each time I change focus without selecting it

I have cleared cache and history. Still pops up. This happened after the last update to Firefox.

Asked by david.andreoli4100 5 months ago

Last reply by jonzn4SUSE 5 months ago

lost home icon top left of page

I used to have a home icon to return to firefox home page; it has disappeared.Any help getting it back would be greatly appreciated.I think I might have gotten it back th… (read more)

I used to have a home icon to return to firefox home page; it has disappeared.Any help getting it back would be greatly appreciated.I think I might have gotten it back thru the extension app but don't remember the process. Thanks

Asked by Jim 5 months ago

Last reply by cor-el 5 months ago

Secure Connection Failed happening with Newsmax and my internet banking

Hello, the Secure Connection Failed started up after one of your recent updates. It is affecting News Max and my banks internet banking software. Both sites work fine i… (read more)

Hello, the Secure Connection Failed started up after one of your recent updates. It is affecting News Max and my banks internet banking software. Both sites work fine in MS Edge. The fix I read on your site said to try this: "In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.

   Click I'll be careful, I promise! to continue to the about:config page.
   copy the next security.ssl.enable_ocsp_stapling and paste it in the search field
   double-click on it to make it false
   close the page, exit firefox and restart it. "

Doesn't work for me. What else can I try?

Take care, Doug

Asked by thisstinks 5 months ago

Last reply by Paul 5 months ago

My Roboform add-on is not working

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm S… (read more)

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm Start Page has detected RoboForm browser extension but cannot connect with it. Please update RoboForm browser extension. How do I update the RoboForm browser extension? Thanks for any help you can provide to resolve this issue.

Asked by lawgersh 5 months ago

Last reply by MarkRH 5 months ago

Firefox still uses too much RAM, memory leak issue has not been fixed

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptab… (read more)

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptable; even other browsers I use don't eat up a lot of RAM in a matter of seconds that ends up my PC lagging, or worse, crashing as a result. To the Firefox devs; why are you overlooking an ongoing issue that should've been easily fixed from the get-go, especially with updates that obviously have nothing to do with the memory leak issue? It's really easy to make such a popular browser not hog up memory so easily without causing so much lag, even on higher end PCs.

If the memory leak issue isn't fully resolved by greatly reducing memory usage, especially if I'm only using one or two tabs with me, I will have to consider seeking for another working browser that does not have a memory leak issue, and remove Firefox and never reinstall it altogether.

Asked by VGNerd 5 months ago

Last reply by ThePillenwerfer 5 months ago

  • Archived

Puzzling question

Signed into Wall Street Journal. Clicked on a subject. Got this on a screen Application error: a client-side exception has occurred (see the browser console for more inf… (read more)

Signed into Wall Street Journal. Clicked on a subject. Got this on a screen Application error: a client-side exception has occurred (see the browser console for more information). Tried to ask the question at WSJ, Their trees are hard to get through. What is a browser console?

Asked by Charlie 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Opening tabs and searches

For the past few weeks if you try and search and have it open in a tab your on or even a new tab it won't do it. it just does nothing. My browser is up to date. i'm not s… (read more)

For the past few weeks if you try and search and have it open in a tab your on or even a new tab it won't do it. it just does nothing. My browser is up to date. i'm not sure what is going on. often i have to close the whole browser and reopen to get it to open a new site or search what is going on

Asked by moorhous8 6 months ago

Last reply by eugbug1 6 months ago

  • Archived

Change Tooltip Background/Text Colors in Firefox and Thunderbird

I've been able to change some of the Tooltips in my Firefox, but there are still that I can't edit. I've not been successful on Thunderbird at all. Using this in my Firef… (read more)

I've been able to change some of the Tooltips in my Firefox, but there are still that I can't edit. I've not been successful on Thunderbird at all. Using this in my Firefox's `userCrome.css`:

` tooltip {

   padding:          .5rem 1rem !important;
   color:            var(--light0) !important;
   background-color: var(--dark0) !important;
   border-color:     var(--neutral-orange) !important;
 }

` The "Show your Bookmark", "Open a new Tab", "Back/Forward", "Reload", all of my bookmark websites work. The "Home", "Open application Menu" and "Extensions" still show a black bg w/white text. Switching to a light theme shows the white bg w/black text, so it's a theme issue and not a Operating System (Win 10) thing.

I can't seem to get any of my custom Tooltip colors to show up in Thunderbird.

Any help would be appreciated!

Asked by Mike Matenkosky 6 months ago

Last reply by Mike Matenkosky 5 months ago

  • Archived

CANNOT OPEN AN IRS SITE

Your request could not be completed ... We apologize but there seems to be an issue completing your request. Please try again in a few minutes. Return to IRS.gov home Er… (read more)

Your request could not be completed ... We apologize but there seems to be an issue completing your request. Please try again in a few minutes. Return to IRS.gov home

Error from: https://sa.www4.irs.gov/sso/?resumePath=%2Fas%2FfUNt7YKUJm%2Fresume%2Fas%2Fauthorization.ping&allowInteraction=true&reauth=false&connectionId=SADIPACLIENT&vnd_pi_requested_resource=https%3A%2F%2Fsa.www4.irs.gov%2Fola%2F&vnd_pi_application_name=OLA Reference ID:

Asked by jeffsw834 6 months ago

Last reply by cor-el 6 months ago