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Laptop stolen

Can you please log out my mozzila account on my laptop, i just have 1 laptop and it was stolen by someone, i just need to log out my mozzila account for my safety, so the… (read more)

Can you please log out my mozzila account on my laptop, i just have 1 laptop and it was stolen by someone, i just need to log out my mozzila account for my safety, so the laptop will not have any of my data

Asked by Rio Ibrahim 3 months ago

Last reply by James 3 months ago

  • Locked

paid $65.72 and i have no Mozilla

You took my $65.72 image attached!! I have no Mozilla and you can't seem to email 6 didget varifacation code to my proton e mail address. Send the code to [edited phone# … (read more)

You took my $65.72 image attached!! I have no Mozilla and you can't seem to email 6 didget varifacation code to my proton e mail address. Send the code to [edited phone# from public community support forum]. Thank you

Asked by deeya2012 1 month ago

Last reply by James 1 month ago

  • Locked

Request to Unlock My Firefox Account Subject

Hello, My Firefox account has been locked because the confirmation email was returned. The email address I used is [miladjaksin777@gmail.com](mailto:miladjaksin777@gmail.… (read more)

Hello,

My Firefox account has been locked because the confirmation email was returned. The email address I used is [miladjaksin777@gmail.com](mailto:miladjaksin777@gmail.com), and it is still valid and accessible to me.

I did not receive the confirmation message, or it may have been filtered as spam. Please help me verify my email address and unlock my account.

If you need any additional information to confirm my identity, I will be happy to provide it.

Thank you for your support.

Asked by میلاد 2 weeks ago

Last reply by Denys 2 weeks ago

  • Solved
  • Archived

Firefox Sync

I just swapped to a new PC and logged into my Firefox account but it keeps disconnecting me and says account is disconnected and I need to re login to connect. I re login… (read more)

I just swapped to a new PC and logged into my Firefox account but it keeps disconnecting me and says account is disconnected and I need to re login to connect. I re login and the issue continues again and again. Any ideas?

Asked by jdamelio13 1 year ago

Answered by jdamelio13 1 year ago

  • Locked
  • Archived

How do i keep my work computer browser seperate from my home browser account. I lost all my bookmarks on home firefox

How do i keep my work browser seperate from my home browser account. This week they got mixed up and now i only have my work firefox. I lost all my bookmarks on my home… (read more)

How do i keep my work browser seperate from my home browser account. This week they got mixed up and now i only have my work firefox. I lost all my bookmarks on my home firfox.

Asked by Work Firefox 1 year ago

Last reply by Paul 1 year ago

  • Archived

what am I paying for?

I realised just now that you have taken a sum of $11.88 USD out of my account for item:Billing ID B-86G41030N7218381P Mozilla. What am I paying for? You took this without… (read more)

I realised just now that you have taken a sum of $11.88 USD out of my account for item:Billing ID B-86G41030N7218381P Mozilla. What am I paying for? You took this without prior warning and letting me know what it is for. I will probably cancel this if you are not forth coming and if you dont answer I will put PayPal on the case. So please get back to me asap. Many Thanks Barclay N Langridge

email: [email address] or [email address]

Asked by ironside 1 year ago

Last reply by James 1 year ago

  • Archived

FF User Research performing research, scheduling video interviews promising financial compensation

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up… (read more)

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up study with a researcher from Firefox, and it was promised a financial compesation for my time.

I received an follow-up email today (from fx-researchteam@mozilla.com), talking about the recent survey I took and that I specified that I would like to do a follow-up interview, specifying available dates, interview duration (~60 minutes), and so on. It contained with a survey link from qsurvey.mozilla.com. The survey asked basic personal informations like email, name, gender, nothing too suspicious. Also, they specified they could paypal me $150 as a thanks for my time and feedback.

I saw someone received the same type of email and people claimed it as legit (https://support.mozilla.org/en-US/questions/1442740), but the email that sent the survey was a different email (from firefoxresearch@mozilla.com).

All I'm asking is if Mozilla does conduct such interviews, and also pay people for their time... if this is not a scam or something...

Asked by isahanacleto 1 year ago

Last reply by NoahSUMO 1 year ago

  • Archived

Signing into Amazon.com

New problem. I have correct Amazon password and sign in. I keep getting a message to sign in to Amazon but not allowed to do so. Message says “this request comes from Fir… (read more)

New problem. I have correct Amazon password and sign in. I keep getting a message to sign in to Amazon but not allowed to do so. Message says “this request comes from Firefox, published by Mozilla “. This does not happen on phone but only on computer. How resolve?

Asked by tqkfq2xbnp 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Can't login to my accounts on my browser

I reinstalled windows on my PC. I had to password reset because I forgot it and then it made my login back on my phone. I go through the login process on my phone and I f… (read more)

I reinstalled windows on my PC. I had to password reset because I forgot it and then it made my login back on my phone. I go through the login process on my phone and I first get my Email verification then I get my Auth app and it tells me it was logged in, but doesn't actually log me in. It does this both on my phone and PC now so I am trying to get logged in on my phone to be able to bring my bookmarks over.

Asked by Andrew 1 year ago

Last reply by Andrew 1 year ago