All Products Community Forum

I use a Mac running macOS Sequoia 15.7.2. Each time I attempt to login to https://music.amazon.com, Firefox freezes which then requires me to quit Firefox and restart. Therefore, I need to use another browser to access the site. What is the solution to this issue?

A couple days ago, some weird issues have started:

• All my bookmarks are gone
• Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu)
• Similarly, right clicking to open a menu (such as "Save Image") also does not work
• Any dropdown menus in websites seem to also not work. For example, in this very support page, I could not select an option in the "Which topic best describes your question?".

I can't restart and troubleshoot Firefox since I can't access the 3 bar menu.

There is a significant delay with URL suggestion autofill when writing an address/URL into the URL-/search field. Many times resulting in a web search of the incomplete URL name, instead of going to the correct page. (Oneplus 13)

​I am reporting two visual glitches (white bars) occurring in the Android version of Firefox.

1. White Bar Appear Numbered list items at the Top in Portrait Multi-Select Mode
   When the browser is in portrait mode and I enter the multi-select state (e.g., in the Bookmarks or Downloads management screens), a white bar appears briefly or persists at the top of the screen. This seems like a UI rendering error.
2. White Bar Appears on the Left Side in Landscape Mode
   When the phone is in landscape mode, a persistent white bar/strip is visible on the far left side of the screen. This affects the full-screen display.

Device Information: ​Android Version: Android 16 ​Firefox Version: 144.0.1 (Build #2016121407)

Moderator note: This question has been edited to correct the formatting.

Windows updates from Oct 14 have messed up both firefox and an extension (Ironvest). Can't access mozilla account from icon on toolbar (just a revolving blue buffering circle), nor will the extension work. Have uninstalled extension, turned off/on computer, reinstalled, no luck. Discovered the mozilla account won't work after this, so resigned in a couple times, still the same issue. Even uninstalled one of the window updates (performance, not security) and still not luck. I hate windows when they update and upset all my settings.

I had two Firefox windows on my computer, one with a few tabs of Youtube and Twitch pages, and a private window with a single Twitch stream. I've had them and the program open for days, with my conputer turned on and off multiple times with no issues.

Today I booted a game I installed yesterday on my computer and played for a few hours, after closing the game, both my Firefox windows became completely inaccessible.

I've tried closing firefox, restarting my computer, letting Firefox create a new xulstore file and nothing has worked. I can't see the window, I can't make it active. It's permanently minimised.

It spikes Desktops Windows Manager to 100% GPU usage, it makes my PC lag and run slow, and I can't do anything in the browser cause the window won't stay open or up. I can't even open the old window and then a new one, it stays minimised and I can only see the preview by hovering my mouse over it.

I've tried GPU driver updates, I tried anti virus scanning, and I've tried opening another browser which did work. But Firefox is the one with all my saved settings and preferred browser. I also can't see the Firefox window at all when using the window key + TAB to check my desktop, but it does show up on Task Manager as running.

Please help me restore my program. I'm making this on my phones firefox browser which is running fine

This started happening a few days ago.

I tried to drag a tab out of the main window to put it in its own window on my other monitor, but the tab just became unselectable, and if i scrolled in the tab bar, the tab icon and text would remain locked in place in the display while the other tabs moved behind it.

The main Firefox window also lost the minimize, restore, and close buttons. The only way to make the tabs work was to close Firefox and relaunch it.

I noticed this happened only after any app in the OS went full screen, be it a steam game, or another Firefox window, or a VLC window, or anything else that I did that made an app full screen in any of my monitors.

I am using Ubuntu 24.04 with KDE Plasma 5.27.12. Kernel is 6.14.0-29. Display server is Wayland.

Initially I thought this could be a problem with the snap version of Firefox, so now I've installed the deb package, but the problem remains. Firefox is the only app which presents a problem of any kind when any window goes full screen.

Here's a video showing what the problem looks like, in case my description was not clear. The ghostly tab in this video is the chess.com home page and you can see it as the third tab from the top right of the video, and it remains in that position as i scroll the other tabs, completely unselectable with the mouse.

https://www.youtube.com/watch?v=-mAfPS3_qkg

Any idea of what could be causing this issue to appear?

Thank you!

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Initial performance is good, but over time especially when tabs are opened and closed frequently responsiveness to user input (e.g. tab switching, opening/closing tabs, response to hyperlinks) becomes very slow. After force quitting and restarting, performance is good again for some time. I exclusively use private tabs.

Hello Firefox Community,

I'm hoping for some help with a persistent video playback issue on Firefox for Android. I am committed to using Firefox for its privacy and its independent Gecko engine, but this performance bug is a major blocker.

The Problem: When I play videos in Firefox, the playback is very choppy and stutters, appearing as if it's running at a very low frame rate.

Crucial Testing Information:

This issue is specific to certain browsers. I have tested the exact same videos on Chrome, Vivaldi, Brave, and Ulaa, and they all play perfectly smoothly. The stuttering issue happens in Firefox (and also in Opera).

This confirms the problem is with how Firefox is rendering video on my device, not a network or hardware limitation.

Troubleshooting Roadblock:

I have already tried all the basic fixes (clearing cache, reinstalling, etc.).

I attempted to follow standard advice to troubleshoot this by accessing about:config to check the status of hardware video decoding. However, access to about:config is completely disabled in the stable version of Firefox for Android. This prevents any advanced user-side troubleshooting for performance issues like this.

My Device Information:

Phone Model: OnePlus Nord 2T

Android Version: Android 14

Firefox Version: 143.0.4

Given that a critical troubleshooting tool is unavailable, I am reporting this directly. This seems to be a hardware acceleration incompatibility issue with my device.

Any help would be greatly appreciated. Thank you!

Where is the issue tracker for Firefox Nightly on Android? The last few updates have caused the keyboard to block the bottom part of webpages, making it impossible for me to see what I'm typing.

Hi there poor performance lately. I’m having to constantly pause my vpn of jump onto safari where I don’t have to pause my vpn. The browsers are freezing. Which is really annoying when I’ve completed a big form. I have to redo it all over again. Are there any issues ? I’m in Halesowen England

In the first loading the share menu would only show other firefox devices until a few seconds later other options appear. Closing the menu and reopening would not have this problem so I am unable to check if it's an Android problem

It's very frustrating to use Firefox as alternative to Chrome. It should be fast and reliable in browsing, which is fitting issues compared to chromium browsers like Chrome, Brave. Thanks.

Firefox opens full screen on my main monitor, one of three, but not the last-opened and before resizing to its last-used location and size. This three-stage process happens in a instant, interfering with live activity on my main monitor besides being really annoying. Hasn't always behaved this way. Any suggestions?

Thanks, Mike

Firefox 144.0 64 bit