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When trying to access Facebook via the Firefox browser, the browser screen immediately grays-out and freezes? It is the only web site doing this, and it doesn't happen with other browsers. I have attempted to contact Mozilla technical support and their only response is to refer me to a forum, instead of providing actual technical support. I have reinstalled Firefox, I have created a new profile, I have cleared my browser history, emptied the cache, etc., yet this problem persists. How do I get actual, real Mozilla technical support from Mozilla for help with this issue, instead of being referred to a forum, or do I just not use your product due to lack of actual customer support? How do I contact an actual person at the Mozilla corporate offices about lack of real Mozilla customer support?

I have been having issues with Firefox since the new update. It will work for 5-10 minutes and then cashes and freezes my Macbook. I then have to restart my entire system. I have always loved using Firefox but lately its more of a pain and have been thinking of changing,

I have selected Microsoft Bing and DuckDuckGo tabs to be open when starting Firefox. With Microsoft Bing as the primary. However, Bing only displays a gray screen with a search bar, but doesn't work. I am using Windows 11.

Firefox browser when on Foxnews will crash and causes PC to completely reboot? This has been happening on multiple PC's in my house and has been happening for months.

when I right-click a highlighted word in Firefox browser - to 'Search Google for...', it takes me to Yahoo.com instead, although Google is defined as 'Default Search Engine'. Why? How to fix it to Google search?

Hi Mozilla Community,

I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates.

The Issue: My Firefox browser updates automatically to the latest version. However, my Default Profile is visually stuck on the old UI design. It does not reflect the recent interface changes associated with the update.

The Troubleshooting Context:

• I have verified that the browser itself is technically updated (via Help > About Firefox).
• The strange part: I have other Firefox profiles on this same machine. When I launch those profiles, they correctly display the new, updated UI.
• This issue is isolated strictly to my main/default profile.

Has anyone experienced this mismatch where the version number is correct, but the UI fails to refresh on a specific profile? Is there a specific fix for this?

Thanks in advance for the help.

Hello, I just installed a clean version of Thunderbird (version 146.0.1) and set up my email accounts and CardDAV address books.

I do have multiple address books and I tried to find a setting to show the name of the address book for each contact shown in the suggestion list for recipients when composing a new email. However, I could only find a general setting to get suggestions for recipients from local address books, nothing more specific.

On a different device I still have Thunderbird 140.6.0esr installed. There, the suggestion list does indeed show the name of the address book next to the suggested contact: "name of contact <email@address> - name of addressbook"

I tried to find a corresponding setting for this in version 140.6.0esr, but without success.

So I'm wondering:

1. Did the style/layout of the suggestion list change in recent versions?
2. Does a setting exist to show the name of the address book in the suggestion list?

Additional info: The only extension that is installed and enabled on both devices is ImportExportTools NG.

My old laptop crashed and burned, but I had a profile backup. I used the transfer tool to install the profiles on my new computer, but had a couple problems: 1- the calendar didn't transfer over. I fixed this by copy/paste Calendar-Data and calendar-data.sbd from the default-release folder . 2- No sent records were copied over. I tried copying over a sent.file (375 mb) and sent.msf from a different default-release folder (there were two default-release folders in the older profile backup, I'm not sure why). This did not update the new installation with the sent records. So my question is, how to I update the sent folder in the new build from a older backup, so that all the records are included. Win11 up to date with latest Thunderbird and Firefox versions. Thank you.

For several weeks (I have a work-around for accessing emails) I'm unable to open Thunderbird. First instance of this was Sunday evening Dec 28. I've attached a screenshot of what I see.

I have uninstalled and reinstalled Thunderbird (twice) with obviously no joy.

Any insights would be appreciated.

Please fully explain any file or procedural references; in other words, please do not assume I lmow what you're talking about.

Thanks in advance.

Je n'arrive plus à marquer les pages d'un site que j'ai ouvert et que je veux conserver. Je constate cette anomalie depuis quelques jours seulement: qu'est-ce qui ne marche plus?

I already updated a few weeks ago (and lost all my bookmarks, passwords etc in that process, which was infuriating) and yet every day I get a notification in the "open application menu" telling me I need to upgrade. And every time I check the version of firefox I'm using, it says it's up to date (like I just did now--see the pic). Again, last time I got prompted the same way to download a new version, I lost everything. Why does it keep telling me I need to update? And how do I turn those notifications off?

Unfortunately, Fusion does not work properly with the new Firefox. Firefox cannot be controlled using shortcuts such as H-headlines, E-input fields, B-button, insert+F7-link list, and insert+F6-heading list. Also, on most pages, you can't use Jaws controls like word-by-word reading or paragraph-by-paragraph reading, which is really limiting, especially with Outlook online. In Firefox 146, Jaws usually only recognizes the whole email as an image, and reading aloud only works if you use the mouse and navigate line by line, which is really hard if you're visually impaired. Since I don't want to give up Firefox permanently and am forced to switch to another browser, I am trying to get feedback to see if a solution can be found in the future so that I can continue using Firefox. If I notice any more errors, I will contact support again for assistance.

Best regards, Björn

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