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Profile, history and everything deleted after most recent Firefox update

Hi, there. After performing the most recent Firefox update, I was greeted with the "create a new profile prompt", rather than having it open my old one. When going to "a… (read more)

Hi, there.

After performing the most recent Firefox update, I was greeted with the "create a new profile prompt", rather than having it open my old one. When going to "about:profiles", ALL FILES in the Root Directory of my old, default profile have the same date as the update, or after. Not a single file is older than that and all my history and bookmarks are gone. The option "Restore Previous Session" was not shown after the update.

PLEASE HELP!!

Thank you.

PS: This happened on a Macbook Pro. All other profiles are the same as they were before the update, having kept all history and bookmarks.

Asked by privatememail 1 hour ago

Last reply by Paul 21 minutes ago

Syncing to my phone

I just tried to sync to my Firefox on my phone, but when it opened, an ANCIENT EMAIL ADDRESS WAS THERE, and it is not connected to the generated password I selected tonig… (read more)

I just tried to sync to my Firefox on my phone, but when it opened, an ANCIENT EMAIL ADDRESS WAS THERE, and it is not connected to the generated password I selected tonight. Can I get guidance on how to fix this dilemma? I'm also very old, so this stuff comes less quickly than to some of my friends or co-workers.

Thank you, Mark Somers San Diego, CA (where it's supposed to be "73 and sunny" every day but flooding rains are coming!!)

Asked by whatsamatter 4 hours ago

Don't want searches to use ai

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my w… (read more)

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my web browser searches are not under the control of firefox, but for privacy and security I kill cookies when I end browsing sessions. So I am not staying logged in to search engines when I finish my sessions, and setting my preferences to 'no ai assist' on DDG doesn't last session to session because the search engine defaults to 'ai assist' searches now, as does google.

Are there any search engines that do not use ai?

Has anyone written an extension/add-on to FF that would add 'minus ai' to all my searches no matter what browser I use? Or otherwise indicate to search engines that I do not want ai-assisted summaries period?

We've got various privacy options built into FF--this is why it is my preference always--and it would be LOVELY to have a 'no ai' option too.

Asked by Foxfree99 21 hours ago

Last reply by Mark 6 hours ago

Using Checker Plus for Gmail extension

Does anyone know why I might be having trouble logging into Checker Plus for Gmail? I have the extension installed, but I can't seem to log in to any of my Gmail accounts… (read more)

Does anyone know why I might be having trouble logging into Checker Plus for Gmail? I have the extension installed, but I can't seem to log in to any of my Gmail accounts and get logged out immediately.

I've read that it could be something to do with Containers, but I think I've turned Containers off? (Maybe I'm wrong about that.)

I'd appreciate any guidance with this!! Thanks

Asked by layniebirdlu 9 hours ago

Apple version for Mobile download of Firefox

I went on Apple app store and there are many Firefox downloads from which to choose. I have an iphone 15 Max Pro and the version the internet said to choose isn't among … (read more)

I went on Apple app store and there are many Firefox downloads from which to choose. I have an iphone 15 Max Pro and the version the internet said to choose isn't among those on Apple's app. You've sent me links and don't seem accessible, at least for me. My iphone is currently Safari/Bing. Mac is Firefox/Bing. Thanks much, Avril Levinsohn [email removed]@nyc.rr.com

Asked by alevinsohn 11 hours ago

Last reply by Denys 10 hours ago

Can't sign in to Cabelas website.

when I sign in with firefox site comes up with big OOPS on screen says refresh. Refresh but won't go away. Called Cabelas said the website was working properly. Could f… (read more)

when I sign in with firefox site comes up with big OOPS on screen says refresh. Refresh but won't go away.

Called Cabelas said the website was working properly. Could firefox be blocking the website

Asked by cooperhoward1951 22 hours ago

Last reply by Denys 11 hours ago

Duplicate tabs

When I want to duplicate a tab, can I configure the 'duplicated' tab so it appears exactly next to the tab I'm duplicating instead of at the end of all the open tabs at t… (read more)

When I want to duplicate a tab, can I configure the 'duplicated' tab so it appears exactly next to the tab I'm duplicating instead of at the end of all the open tabs at the far right end of my browser? If I can't would it be too much of a bother to include that as an option we can configure? Maybe it's ridiculous or I'm using the interface wrong but it's super annoying to have to manually grab the duplicated tab and scoot it back next to the tab you duplicated from. Thanks!

Asked by 4wordsoul 19 hours ago

Last reply by Denys 11 hours ago

Print replaces "R" in PDF with "T"

I am trying to print this PDF file. When I print through Firefox, the "R" characters are replaced with "T"s Printing with any other application such as preview on my mac… (read more)

I am trying to print this PDF file. When I print through Firefox, the "R" characters are replaced with "T"s Printing with any other application such as preview on my mac does not result in this issue.

Asked by kauffman.marcus.e 11 hours ago

Lost bookmarks

I've been using the firefox broswer on a mac for the last couple years and I installed the duckduckgo search feature into firefox today, also firefox updated today when i… (read more)

I've been using the firefox broswer on a mac for the last couple years and I installed the duckduckgo search feature into firefox today, also firefox updated today when i turned my computer on so I'm not sure which one is the culprit but I lost all of my bookmarks and saved form data. Is there a way I can get my bookmarks back? I wasn't using an account or signed in ever but would that info be saved on my computer?

Asked by periscopewoodcraft 15 hours ago

Last reply by Paul 13 hours ago

VoiceControl on MacOS doesn't work with Firefox

I am having problems navigating using Voice Control which I believe was previously called Voice Over, which allows me to control and type with my voice. It works on Safar… (read more)

I am having problems navigating using Voice Control which I believe was previously called Voice Over, which allows me to control and type with my voice. It works on Safari however on the Firefox desktop app it is completely broken and I cannot give any commands and typing text doesn't work on some website such as ChatGPT.

I found an old article explaining the support has been added however I don't understand why I can't use Voice Over at all on my Mac.

Any help or advice would be greatly appreciated.

Asked by vainalaaryan 22 hours ago

Did Not Connect: Potential Security Issue

I am subscribint to TheHybridLayer.com and the video requires access to player.vimeo.com. Unfortunately, the pop up message is saying that "Did Not Connect: Potential Sec… (read more)

I am subscribint to TheHybridLayer.com and the video requires access to player.vimeo.com. Unfortunately, the pop up message is saying that "Did Not Connect: Potential Security Issue." Please help me address the issue since I overwhelmed with this.

Current situation : I am using Macbook Air 11" 2015, MacOS Catalina, Firefox 145

Asked by Shafira Aulia Nisa 1 day ago

Last reply by Denys 1 day ago

Lost all my bookmarks; cannot add bookmarks.

I restarted my computer, but my tabs did not reappear. I restarted, but I have lost all my bookmarks, and I cannot add bookmarks. All Mozilla recommendations have faile… (read more)

I restarted my computer, but my tabs did not reappear. I restarted, but I have lost all my bookmarks, and I cannot add bookmarks. All Mozilla recommendations have failed.

Asked by msdotthis 1 day ago

Document downloads

I use a portal for work and am required to download a variety of documents for specific tasks. When I download certain documents, predominantly Word documents, they are s… (read more)

I use a portal for work and am required to download a variety of documents for specific tasks. When I download certain documents, predominantly Word documents, they are saved with a file name that ends with the word attachment, e.g. 'abcd.docx,attachment'

This does not happen with any other browsers that I use and I know the obvious answer is to use those but I'm interested as to whether anybody else has had this problem and whether they have found a solution?

Asked by Mark Hopper 1 day ago