New install of Thunderbird not seeing all folders

I recently completely erased an extra old MacBook I have and installed the latest version of Sonoma (14.6.1) on it to experiment with. I then configured Applemail to wor… (read more)

I recently completely erased an extra old MacBook I have and installed the latest version of Sonoma (14.6.1) on it to experiment with. I then configured Applemail to work with my email provider (outlook.com), which went fine, but I'm really not a fan of the latest version of Applemail, so I thought I'd try Thunderbird (which I used to use years ago, and generally liked OK).

So I downloaded a fresh version of Thunderbird (v128.2.0esr) and configured it with my outlook.com account, which finished the authorization process without a problem. The issue, however, is that Thunderbird will not "see" many of my email folders. I have LOTS of stored email, organized into hundreds, if not thousands, of folders and subfolders. For some reason, about 75% of the folders simply don't appear in the Thunderbird folder tree on the left. I have no problem accessing them via Applemail, but Thunderbird just doesn't seem to realize they're there. The other 25% or so seem to work fine and contain all the messages I expect to be in them.

I've checked some of the folders to make sure that some slightly odd folder names (a few start with a hyphen or have a comma in the names) weren't causing issues, but changing the folder names in Applemail or via the outlook web interface does not make them appear in Thunderbird, and some of the folders whose names contain those characters DO appear in Thunderbird, so I don't think that's the issue.

If I create a new folder in Thunderbird, it appears in Applemail immediately. However, if I try to create a folder with the same name as a folder that appears in Applemail, the operation fails with the message "The current command did not succeed. The mail server for account ******@outlook.com responded: Folder name is reserved." in the Activity Manager window.

If I create a new folder in Thunderbird, then use Applemail to move some messages from a folder that Thunderbird can't see into that new folder, those messages then DO appear in that new folder in Thunderbird. So I assume it's not a problem with the messages that's causing the folders to not be visible in Thunderbird.

It really seems that Thunderbird is simply not iterating through the folder structure completely. Since the folders aren't appearing at all in Thunderbird, I have no way to select or deselect them for synchronization for offline use. Is there some way to view Thunderbird's internal retrieval of the folder structure from the server? I've tried restarting Thunderbird many times, including in Troubleshooting mode and clearing the startup cache, but they made no difference.

Any help would be appreciated! I'm liking Thunderbird's look and functionality, but I need it to access all my email or I will have to go back to Applemail, or, god forbid, try the Outlook email client :-(

Thanks!

Asked by JLT 2 hours ago

Last reply by JLT 2 minutes ago

Email Signature Image Too Big

Does anyone know how to correctly insert the image to the email signature? I tried serval different size and resolution but the email signature are too big to the email c… (read more)

Does anyone know how to correctly insert the image to the email signature? I tried serval different size and resolution but the email signature are too big to the email content. What is the recommend size and resolution for the image?

Asked by jimmychen339 41 minutes ago

How can I disable third-party cookies in Firefox?

How do I disable third-party cookies in Firefox? I'm looking to enhance my privacy and prevent tracking by third-party websites. Can someone guide me through the steps to… (read more)

How do I disable third-party cookies in Firefox? I'm looking to enhance my privacy and prevent tracking by third-party websites. Can someone guide me through the steps to block third-party cookies in Firefox on my desktop? Any advice on managing cookie settings effectively would be appreciated.

For this site: Uses in Urdu

Asked by Afzal Younas 43 minutes ago

Repeat notifications

First let me thank you for a great app.. I have an issue I have been uable to resolve. When I get a new email message I receive the sound notification as it should, but t… (read more)

First let me thank you for a great app.. I have an issue I have been uable to resolve. When I get a new email message I receive the sound notification as it should, but then I continuously get additional sound notifications about every five minutes or so for the same email. This happens if I have not opened the new email but just have the app minumized and running in the background. The settings are pretty straight forward and I have looked at those several times. Perhaps I am missing something in the notification settings. Is there a way to stop receiveing the multiple sound notifications for the same email. Thank you for your assistance, Marty

Asked by ovation8 4 hours ago

Last reply by ovation8 59 minutes ago

hacker on my account

I have a hacker on my Firefox and Mozilla accounts it shows up that I'm using a computer but I don't have one. I'm using my android phone. This is the reason I chose to u… (read more)

I have a hacker on my Firefox and Mozilla accounts it shows up that I'm using a computer but I don't have one. I'm using my android phone. This is the reason I chose to use Firefox to get privacy back. Mozilla doesn't offer the support I need because I'm limited to questions I have. I'm so frustrated. I didn't sync with any other devices but it's synced with my account. Can you help me regain my privacy using your apps? I'm not on a computer!!! Please don't let me down!!!

Asked by Michelle 1 hour ago

Last reply by Robert Lee 1 hour ago

Messages disappear when moved

Running Thunderbird 128.2.0esr (64 bit) and whenever I move an e-mail from the inbox to an archive folder, it disappears from the inbox but does not reappear in the archi… (read more)

Running Thunderbird 128.2.0esr (64 bit) and whenever I move an e-mail from the inbox to an archive folder, it disappears from the inbox but does not reappear in the archive folder. Just started doing it today 9/12/24.

Asked by tfrink1 1 hour ago

Switch from normal password to OAuth2 for Outlook email

I'm running Thunderbird 128.2.0esr (64-bit) to download email messages from https://outlook.live.com using POP3. I've been trying for weeks to switch Thunderbird from… (read more)

I'm running Thunderbird 128.2.0esr (64-bit) to download email messages from https://outlook.live.com using POP3.

I've been trying for weeks to switch Thunderbird from normal password to OAuth2 before outlook stops allowing normal password access to their server on September 16. But when I do that Thunderbird just stalls and doesn't download any messages. But if I switch back to normal password, then messages resume downloading.

I've uploaded a screenshot of my server settings.

Will in Seattle a.k.a. "Clueless"

















auth

Asked by clueless.in.seattle1 10 hours ago

Last reply by ThePillenwerfer 8 hours ago

  • Solved

Outlook says that it will no longer let third party mail apps like Thunderbird to access Outlook email as of September 16, 2024?

Outlook says that it will no longer let third party mail apps like Thunderbird to access Outlook email as of September 16, 2024? What do you recommend? "Action Needed –… (read more)

Outlook says that it will no longer let third party mail apps like Thunderbird to access Outlook email as of September 16, 2024? What do you recommend?

"Action Needed – You may lose access to some of your third-party mail and calendar apps

Update your sign-in technology before September 16th, 2024 to maintain email access.

The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.


What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

Privacy Statement

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 USA"

Asked by benjamin.kurata 2 months ago

Answered by benjamin.kurata 10 hours ago

unable to receive incoming email on Thunderbird account since last update

I use Thunderbird on Windows 10; I have a verizon.net email account which I access through Thunderbird. Verizon.net email is transferred to the server from AOL Mail, a… (read more)

I use Thunderbird on Windows 10; I have a verizon.net email account which I access through Thunderbird. Verizon.net email is transferred to the server from AOL Mail, and I have been able to get and send my emails on Thunderbird at verizon.net for years. This week, after Thunderbird's latest update, I have not received any incoming mail on Thunderbird, but I can see my emails on AOL Mail. The technical expert I consulted deduced that the problem is with Thunderbird such that AOL is not connecting to the incoming mail server, even after the password was changed. I can send messages successfully from Thunderbird; the outgoing mail works.

Asked by Claire Messing 1 day ago

Last reply by niki9 6 hours ago

Outlook Email Action Required-How to keep existing saved emails, sent, emails, folders, etc.

I'm down to the last few days before Outlook will not be usable on Thunderbird unless I jump through some hoops. I've seen posts about deleting the Outlook account, the… (read more)

I'm down to the last few days before Outlook will not be usable on Thunderbird unless I jump through some hoops.

I've seen posts about deleting the Outlook account, then reinstalling it in Thunderbird and Thunderbird will create the necessary security steps to make it usable again. This seems to be the method that works rather than just going into the settings and changing the necessary security settings.

MY QUESTION IS: I have lots of emails (sent and received from past months and years) that I keep in folders within Thunderbird.

How can I keep those folders/emails in the format I have if it's necessary to delete the account on Thunderbird then reestablish it? My understanding is that deleting it in Thunderbird will also delete all local folders and email saved within that account.

Thanks B

Asked by bpesto 7 hours ago

Last reply by ThePillenwerfer 6 hours ago

I can't watch any videos on pw.live on linux.

So, There's this website called pw.live and I use it for study purposes. And I've recently switched to linux and installed firefox. But that website loads but any videos… (read more)

So, There's this website called pw.live and I use it for study purposes. And I've recently switched to linux and installed firefox. But that website loads but any videos or live streams don't. Even though it works perfectly fine on Windows version of firefox.

I tried to search about this and it may be because the content is DRM protected. I'm just speculating though it may be broken for some very different reason. I also looked into solutions to fix DRM related issues. And found some solutions but the plugin Widevine Content Decryption Module provided by Google Inc. just doesn't exist in the plugins tab. There is only "OpenH264 Video Codec" there. And I think that might be the problem.

Thanks in advance.

Asked by prateek varshney 11 hours ago

Last reply by James 1 hour ago

Error message "Azure Front Door WAF Policy - BLOCKED ACCESS"

When I try to access the site rrf.rsm.govt.nz I get the error message "Azure Front Door WAF Policy - BLOCKED ACCESS. This is a sample message send from the Front Door WA… (read more)

When I try to access the site rrf.rsm.govt.nz I get the error message "Azure Front Door WAF Policy - BLOCKED ACCESS. This is a sample message send from the Front Door WAF Policy linked to the called Frontend EndPoint. Test! " The site is the New Zealand government register of licensed radio transmitters.

I have previously accessed the site using Firefox with no problems. I can still access the site using Edge and Chrome (and Firefox on iOS).

Asked by martin.gledhill 1 hour ago

Troubles with Video playback on you tube

I use Libre Wolf. In the last week I started having problems with video playback on YouTube. The video is constantly interrupted or the image freezes, but the sound conti… (read more)

I use Libre Wolf. In the last week I started having problems with video playback on YouTube. The video is constantly interrupted or the image freezes, but the sound continues to play. This is not always the case, but about half of the time. I have tried many options, including disabling plugins and changing the resolution, but nothing helped. I have no problems with the speed of the connection. When I changed the browser (to Opera), then the problem with playback immediately disappeared. So the problem is in the browser. Tell me how to solve it.

Asked by dm lev 17 hours ago

Last reply by jonzn4SUSE 6 hours ago

WebGL

Update kills WebGL function... last time had to strip everything FireFox out of the registry, erase anything FireFox from anywhere, and do a clean download and installati… (read more)

Update kills WebGL function... last time had to strip everything FireFox out of the registry, erase anything FireFox from anywhere, and do a clean download and installation... Auto Update came yesterday... problem again!!! WHY This is the second time this has occured.

Ref: webgl. disabled false webgl. force-enabled true

Video: Intel Q45/Q43 Express Chip, Integrated


Thanks - Ron [edited email and phone# from public community support forum]

Asked by k4fzu 7 hours ago

Can't set a default app for opening attachment file type

I'm running Thunderbird 128.2.0esr (64-bit) on a Windows 11 PC. I can't find any way to associate a *.log file with notepad, even though this is the my windows default. … (read more)

I'm running Thunderbird 128.2.0esr (64-bit) on a Windows 11 PC. I can't find any way to associate a *.log file with notepad, even though this is the my windows default.

  • Other file types work fine
  • But Notepad isn't in the list when I double-click the file and I have to browse for it every time.
  • When setting the default for another file type, it said this could be changed in "Options". I have Settings, but not Options. Under Menu > Settings > General, it has "Files & Attachments". Under this there are 2 columns: Content Type and Action. The only thing listed is Portable Document Content (PDF) and no way to add anything.* Bulleted list item

Asked by jpkern00 5 hours ago

Last reply by sfhowes 1 hour ago

Sites with logins not working/freezing on login page?

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of website… (read more)

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of websites that are crucial to my operations. Like Elementor.com. when I need to connect to my account, I enter my username and password and it just stays frozen on the login screen. If I go the Edge, it works just fine, but FF keeps hanging on websites????

Asked by Doug Sooley 2 days ago

Last reply by Doug Sooley 2 hours ago

Appearance of unread messages in Nebula

Dear developers, The first of all, thank you for your work and for the new Nebula version of Thunderbird. One thing I don't find well solved in the new version. In the … (read more)

Dear developers,

The first of all, thank you for your work and for the new Nebula version of Thunderbird.

One thing I don't find well solved in the new version. In the new look of the email list it is not clearly visible at a glance which emails are unread/new.

Thanks for the discussion

Asked by elep331 11 hours ago

Last reply by Wayne Mery 2 hours ago