Showing questions tagged: Show all questions

Date/time of older Facebook posts disappeared

When I scroll down to look at recent posts on Facebook groups I follow all but the top one has suddenly lost its date/time – I just get a blank where the details would us… (read more)

When I scroll down to look at recent posts on Facebook groups I follow all but the top one has suddenly lost its date/time – I just get a blank where the details would usually be and have to hover over to reveal the details. The silly thing is that this only happens when I sign in and it doesn’t happen when I use chrome – although I prefer using Firefox, not least because the bookmarks sidebar is better. I have tried getting rid of all extensions and running in troubleshoot mode but without success. Any help/advice would be appreciated (as long as it is not about football!)

Asked by johnr4308 4 months ago

Last reply by GHSRobert 4 months ago

How can I allow certain host permissions to each user machine installation as an organization admin

I have one extension to be installed on the enterprise network machines. There are host permissions required to access All websites data. How can I, as an Admin, enable… (read more)

I have one extension to be installed on the enterprise network machines. There are host permissions required to access All websites data. How can I, as an Admin, enable this host permissions for the installation ?

Asked by Morankar 5 months ago

Last reply by Mike Kaply 1 month ago

Intrusive VPN popup pushing Firefox VPN

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intru… (read more)

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intrusive violations like that. This needs to be removed immediately and never ever happen again. It's completely antithetical to the core values of Firefox.

Furthermore, several users have reported it breaking their browsing. See this Reddit thread:

https://www.reddit.com/r/firefox/comments/13rnt88/why_is_firefox_windows_11_version_showing_me/

This affected me on Windows 10 running Firefox 113.0.2 64 bit.

Asked by ben153 4 months ago

Last reply by a.mpoygiatiwths 4 months ago

Can't Update Firefox

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking f… (read more)

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking for updates, but I can't get passed that point. I get this error message stating "Failed to check for updates."

Chrome was giving me much of the same issue, I've allowed GoogleUpdate on my firewall rules, restarted the PC and tried again. Still got the same error message. I have no other antivirus software installed on this device other than the Windows Defender default app. Firefox hasn't told what I should be allowing past my firewall so I haven't tried anything similar for Firefox.

I also tried uninstalling Firefox, but when I tried to reinstall, I couldn't finish that process because clicking on Download Now led me to this error message stating "Hmm. We’re having trouble finding that site.

We can’t connect to the server at download.mozilla.org."

I assumed this was maybe a DNS issue. I tried a DNS flush but that also was ineffective. I tried changing my DNS servers to 1.1.1.1 and 1.1.1.2, also tried other known DNS servers but that didn't work either.

In the meantime, I'd like to at least get an offline installer going because my current version is 110.0.1.

Thank you.

Asked by kimberly9 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Twitter Videos Volume Control Not Showing Up

I have installed Firefox recently after migrating from Opera GX and I noticed I cannot control Twitter videos volume, only mute. I already tried to reinstall, tried with … (read more)

I have installed Firefox recently after migrating from Opera GX and I noticed I cannot control Twitter videos volume, only mute. I already tried to reinstall, tried with Troubleshoot Mode and I can't fix this. Is there a way to fix?

I have a gif showing the issue: https://i.gyazo.com/f73c4de39df3161e527f754ed694772a.mp4

Asked by Lorielthy 4 months ago

Last reply by jonzn4SUSE 4 months ago

Clicking/popping in Audio streams in FF, not in Edge

I've noticed forever in FF (v115) that whenever I try to play an audio stream on a web page, like a soundcloud or other stream (that shows a waveform and a play button, n… (read more)

I've noticed forever in FF (v115) that whenever I try to play an audio stream on a web page, like a soundcloud or other stream (that shows a waveform and a play button, not video) that I always get clicking and popping at regular intervals. I've always suspected it is due to a sample rate mismatch between FF and my MOTU UltraLite Hybrid MK3, which is always set at 48kHz. I've tried myriad settings to remedy the issue to no avail. Here is an example - scroll down to the Demos: section and play one of the streams.

Today, I tried opening the same web page in Edge and all of the streams I tried played PERFECTLY without the clicking and popping. I click back over to FF and play the streams and there is the clicking and popping. This leads me to believe that this is a FF problem, and not with the audio interface or Windows 10 Sound. Sometimes, rarely, I experience the same issue with YouTube videos, but it is always with audio streams.

Does anyone know why this occurs and if there is a way to fix it. It is so frustrating that I'm seriously considering giving up on FF after 20+ years. This has been happening as long as I can remember, and I kept hoping it would get resolved at some point, or I'd find a fix or hidden setting, but that doesn't look likely. Maybe somebody can help?

Asked by Shane 2 months ago

Last reply by zeroknight 1 month ago

updated FF to 114.0.1 and will not open. Gives error: platform version 114.0.1 is not compatible with min version >= 113.02 max <= 113.02

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" r… (read more)

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" right over the version installed and keep all the bookmarks, etc.?

Asked by donP22 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

DNS over HTTPS MaxProtection slows down authenticating Firefox account for 30+seconds

Under about:preferences#privacy choosing "Max Protection", choosing Max Protection, be it NextDNS or Cloudflare means my synced profile takes 30+ seconds to load/authenti… (read more)

Under about:preferences#privacy choosing "Max Protection", choosing Max Protection, be it NextDNS or Cloudflare means my synced profile takes 30+ seconds to load/authenticate.

Windows 10 22H2 Pro on a domain.

On MacOS, near-zero delay.

Both go through same router.

This seems...wrong.

Asked by Alex 4 weeks ago

Last reply by zeroknight 3 weeks ago

PDF is distorted and showing as a "encrypted" file

Is there a memory issue with Firefox in regards to how PDF files are shown? This happens every so often. When I open a PDF the font is distorted and it seems to be e… (read more)

Is there a memory issue with Firefox in regards to how PDF files are shown?

This happens every so often.

When I open a PDF the font is distorted and it seems to be encrypted. I have to close Firefox and reopen and then the PDF file is displayed correctly without any issue.


Thanks.

Asked by mheinlein 2 months ago

Last reply by cor-el 1 week ago

Private browsing NOT private - ALL logins / information still active and saved after closing and reopening private window

How can this be allowed to happen? This goes against everything private browsing is supposed to be. I open a private window' log in to gmail, reddit, amazon, any site, … (read more)

How can this be allowed to happen? This goes against everything private browsing is supposed to be.

I open a private window' log in to gmail, reddit, amazon, any site, etc; i close private browsing window entirely - removed from taskbar; i reopen private browsing and all my sessions are still signed in.

The fact that this is happening is negligent to the point of criminality. WHAT is the solution and why is this being allowed to occur?

Asked by sardonicpillow 2 months ago

Last reply by zeroknight 1 month ago

why is it so difficult to get spell check to work?

I went into setting and made sure spellcheck is enabled and it is, but there are no other options there. I did exactly what it said on your help article and right clicked… (read more)

I went into setting and made sure spellcheck is enabled and it is, but there are no other options there. I did exactly what it said on your help article and right clicked in the text box on multiple different web pages and there is NO OPTION. It should not be this complicated.

Asked by tremault 1 month ago

Last reply by cor-el 1 month ago

Youtube not working July 2023 stuck loading, "if playback doesn't begin shortly, try restarting your device"

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happ… (read more)

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happened can anybody help me diagnose this problem?

Restarting FF doesn't always work has to be done multiple times, and it soon breaks after browsing or restarting the browser

The grey bar on the player does load but the player never plays its just back

Asked by bhr883 2 months ago

Last reply by zeroknight 2 months ago

Problem streaming Prime Video Freevee content since 115.0.1 update, still not fixed in 115.0.3

I now have 115.0.3 and this problem still exists. It was reported right after 115.0.1 was released. When watching FreeVee on a Windows 10 desktop it stops a short while a… (read more)

I now have 115.0.3 and this problem still exists. It was reported right after 115.0.1 was released. When watching FreeVee on a Windows 10 desktop it stops a short while after an ad plays. It looks like it loses the ability to stream the main movie while streaming the ad. After the ad it plays about 20 seconds of the movie, probably what was in the buffer before the ad started, and then it freezes. I get the circle wait icon, like what typically happens when the Wifi goes down. After a while a message appears saying the Internet is not working. See attached image. Then I get the message (see other attached file) saying Video Unavailable. We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp. Close Player.

Asked by plutonium244 2 months ago

Last reply by zeroknight 3 weeks ago

Firefox doesn't release memory after closing tabs Bug 1362767

Bug 1362767 is still a problem, even with fission enabled which is apparently the default now. This is a huge problem when viewing videos on youtube and other similar vid… (read more)

Bug 1362767 is still a problem, even with fission enabled which is apparently the default now. This is a huge problem when viewing videos on youtube and other similar video server platforms. The memory usage by Firefox just accumulates and does not release even after several days. Eventually, Firefox needs to be restarted to release the mis-allocated memory back to the OS. (Win10, FF 115.03 64-bit, Intel I5, 32 GB RAM) A restart can cut total system memory as reported by Process Explorer in *half* or more (!!) depending on how many videos I have viewed since last browser restart using Process Explorer 'Kill Process Tree' function followed immediately by FF restart. It is no longer possible to use an older PC with 8 GB of memory with Firefox to view videos. It takes forever to load, then becomes so laggy that it is no longer functional and is even difficult to kill with Process Explorer because the Windows Explorer user interface gets forced to swap out. (This latter should never happen regardless of memory allocation and is the fault of Microsoft.) I am now using another PC with 32GB RAM and Firefox often pushes the physical memory allocation to well above 16 GB after viewing just a few hours of videos, and does not recover even after being idle and minimized overnight. I have 10 extensions installed. Four of these are video related: Enhancer for Youtube, Video Ads Blocker for Youtube, Video DownloadHelper, and Video Speed Controller. I have not found any improvement in memory allocation performance by selectively disabling extensions. Other people have been posting complaints about this problem for at least 6 years. It makes Firefox practically useless for systems of 16 GB or less. You need to fix this. It appears to be *your* problem; Don't try to deny it, please just make it better. I continue to use FF because of the very useful extensions and greater privacy features than what is available for Chrome.

Asked by dpasek 2 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Out of control data clearing

How do I stop Firefox from out of control data clearing? There is a window under Privacy & Security / History / Clear History that opens a window that allows a user,… (read more)

How do I stop Firefox from out of control data clearing? There is a window under Privacy & Security / History / Clear History that opens a window that allows a user, in theory, to choose which components to clear (cookies, cache, etc.) In that window is a pull down menu to specify the time range to clear. A screen shot of that is attached. I do NOT want my cookies cleared unless I say so. I do not want cookies or some of the other components cleared from the last hour, I don't want them cleared from the last two hours or the last four hours or today. (And the "Everything" reference does not make sense syntactically in this setting.) A screen shot of that menu is attached.

It does not matter if I uncheck one or all of those boxes by cookies, cache, etc. When I open the browser the next time, they are checked again -- AND THE MOFO COOKIES HAVE TO BE MANAGED AGAIN, ETC., ETC., ETC.

What have a setting if Firefox is going to arbitrarily clear everything immediately or once and hour or by some criterion it has not revealed to the user -- nor has informed the user exists?

Anyone have any thoughts on a work-around?

Thanks.

Asked by Txasslm 3 months ago

Last reply by cor-el 3 months ago

Download Helper not downloading from Youtube

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. … (read more)

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

Asked by Geoffrey D Dean 3 months ago

Last reply by James 3 months ago

No sound on browser only.

No sound on browser only. None of the listed Firefox troubleshooting steps solved it. My system sounds and media player sound are working but nothing from the browser o… (read more)

No sound on browser only. None of the listed Firefox troubleshooting steps solved it. My system sounds and media player sound are working but nothing from the browser on any websites. This just started yesterday. Re-setting Firefox did not fix the problem.

Asked by Roadtrippers 5 months ago

Last reply by Wolfie2 5 months ago

ADMINS ARCHIVING YOUNG THREADS

Hi, I absolutely hate browsing forums for solutions to my problems. I hate being forced to search FAQ's for questions that nobody asks frequently enough before being ab… (read more)

Hi,

I absolutely hate browsing forums for solutions to my problems.

I hate being forced to search FAQ's for questions that nobody asks frequently enough before being able to post something. I appreciate this is necessary to limit multiple threads about the same topic, but it's not the perfect solution.

It doesn't help if the admins of this forum fob off questions with an arrogant answer and close the thread.

I'm looking at you @dropa. Please chill. These people need to talk to each other. Don't just shove potatoes in their mouths send them packing.

I'm not trying to be abrasive, but I've seen this on other forums, it looks like bullying, and it is frustrating and, frankly, it's mean.

Thanks.

Asked by Joshua Jacobs 5 months ago

Last reply by Paul 3 weeks ago

How do I turn off lazy loading for tabs definitely and irrevocably?

I can't turn off lazy loading. I set the following about:config settings to "false": browser.sessionstore.restore_on_demand browser.sessionstore.restore_tabs_lazily brow… (read more)

I can't turn off lazy loading. I set the following about:config settings to "false":

browser.sessionstore.restore_on_demand browser.sessionstore.restore_tabs_lazily browser.sessionstore.restore_pinned_tabs_on_demand

Nothing changes. When I start Firefox, it simply won't load all tabs. How do I fix this?

Asked by Lunger 1 week ago

Last reply by zeroknight 3 days ago